Charter Senior Living of Hazel Crest

Charter Senior Living of Hazel Crest was clean. Everybody was very polite and nice. I got to speak to a few of the residents, workers, and the administrator of the building. They offer several different plans in a sense when I was talking to them. I was stressing the importance of making sure that my mother-in-law was in a place where they had well-trained individuals that could deal with her particular case of having a memory loss. The only thing that I was having difficulty with was maybe finding help for her to be able to afford to live there. They were helpful, they gave me some information, and they gave me some suggestions of where I might go and find the type of assistance that we might get for her. Otherwise, the tour was nice and very informative. There were suggestions for further help along the way. They also told me to come back if I decided to choose that location, that I was more than welcome to come back, and maybe they have help with the finances. Other than that, it was a nice tour. It was very homely, it was like being at home, and that's what I love about that. It's one level. They had different branches for the different types of assistance that you need whether you need independent living, assisted living, or memory care, and I like that particular layout that they had. They have a section for the individuals that may roam a lot on their own, and they have a section for people that can roam and go places and come back home and have no problem. I like that one because it was like being at home. It didn't give you that feeling of an apartment building; this one gave me the feeling of actually walking into your own home.

Charter Senior Living of Hazel Crest offered us a respite. My aunt and uncle could do a trial for 30 days to see if we like that one. They had services and they had a newly remodeled suite. It was very nice. They just opened it up a few weeks ago, so they would be the first couple to be in this new facility. So that was a good thing. It was one place that was more intimate; there were not a lot of people. There were probably 16 in that one area, so that was a good thing. The staff was very, very informative and she kept reaching out all the time. It was very clean and they just remodeled. The facility itself was nice.

Charter Senior Living of Hazel Crest is a one-level facility. I could not see where the actual units that the residents lived in where, they said because of COVID. I was able to see the wing that they were in the process of getting ready to start a renovation on. There was obviously no one living in those particular units, but I was able to see the dining room area, and the recreation room area. I don't know what I saw, if that was considered memory care or assisted living. To me, it's all the same because it's a one-level location. It's not as though you go on one floor for assisted living and then another floor for memory care. The dining area was nice and clean. The tenants were eating, so they were socializing. The staff was very nice and very attentive. There was an activity going on, and the residents were very engaged. A performer came in singing. There was live entertainment going on. The grounds were very nice, very manicured, clean, and there was no odor. The courtyard was very peaceful and serene. It's enclosed with a private fence. That's what I really liked about it. If they want to go sit outside on their own, they can, and they have the supervision for it. They're encompassed in because of the privacy fence. I was just not able to see an actual residence. They took me in the area that was about to be rehabbed. What I looked at would not be the actual room that my father would live in. Other than that, the director was very nice, very knowledgeable, definitely seeks to understand what your situation is and wants to help, very resourceful, and very, very accommodating. The staff seemed very friendly.

I went to Charter Senior Living of Hazel Crest. It's nice because the staff really assists the clients with their needs. They do activities with them. Someone is always there when the residents go to the bathroom, and if you need assistance with a walker or wheelchair, they have people on-staff to help you. They accommodate you with that. They really treat you nice when you come in, they greet you, and assist you with your needs. They're very professional and very pleasant. They said that they will have two meals a day and a snack. I didn't see the food, but I've seen the dining room, and it's very pleasant. The facility looked so nice.

We visited Citadel Estates Memory Care. We saw single bedroom apartments and a studio that were all well kept. They had daily activities and set up an itinerary to take the people out on a daily basis. It was pretty good. The two people I met were attentive to my needs and polite, so that was encouraging.

Easy admission process, lovely atmosphere and attentive and caring staff. Thank you for making us feel so welcome.

I found Citadel Estates for my father. It is good, and I love it. The staff is very patient, very caring, and very concerned. He has a room, which is big enough for one person, with a bed, a dresser, a bathroom, and a closet. They play games, watch movies, and have musicians visit to sing.

The way that Arden Courts is set up, they call them houses. They have 4 houses, and each house is all connected to the building, so you could go in and out of each of the houses. Each one of those houses has 16 bedrooms and a bathroom, which just did not have a shower in it, and I am sure that is for safety reasons, so they have to get showered by the aide; they get 2 showers a week. They do have an activity room, an activity supervisor, and then the aides to perform the activities with the residents. They would do a memory game where they would ask the residents questions. The communication around there is a little vague.

My parent is a resident at this facility. Our family chose this facility based on the ratings and cost. The facility is clean and the employees are nice (lots of turnover of staff). Caregivers, are not very skilled to support memory residents as a whole. Activity Director(s)??-Consist of watching tv shows, trivia questions, (asked of people that are asleep) and wasting paper and money on a daily newsletter that no one reads. In a nutshell; the food is fair and the residents are clean and safe. They are not as proficient in the area of memory care as we would like.

Arden Courts is beautiful with wonderful landscaping, and the residents can go outdoors. They have an excellent, friendly, and patient staff. The rooms were beautifully decorated with furniture included, so you don’t bring anything except yourself and clothing. It has an excellent location and great security. I highly recommend it for those with mild to moderate Alzheimer’s.

Father was in Arden Courts of Hazel Crest. Initially, it was a good experience. It's a nice place. We had a few hiccups there -- nothing earth shattering -- but I'm not sure that I would recommend it.

I went to see the Arden. They were for memory care, and they are OK. All the places that I went to, the staff were excellent because they want your business. They all have individual rooms and individual bathrooms. The only thing I didn't care about is the hallway which is kind of long and dark. It wasn't a really bright and cheerful place as I thought. It was a place I was thinking of putting my mother in. The people were eating, and the food looked decent on the table. It didn't look like mush or anything, but I didn't taste anything myself. The dining room has little tables of four with tablecloths. It has china plates and real silverware. Each table has a little centerpiece on it like you would have in your house. They were doing something with music like a twister game on the floor. I couldn't figure out how these people were going to do the twister on the floor. I think they were throwing something on the floor once she says the color. Other group was watching Wheel of Fortune. As for security, you have to buzz in and buzz out.

My father was at Arden Courts of Hazel Crest for two weeks. They were one of the firsts to respond to my call, they were one of the first places that I looked at, and I was just very impressed. They had four different units, they had caregivers on each unit, and I just like the area that it was in. I like that it was just one level. They had a little breakfast area. It was very clean, and the scenery was nice outside and very calming. The staff were very caring and attentive. They knew each of their residents and their needs. They had activities going on all the time for the residents. They play games, watch movies, and go out within the confines of the facility and walk around. Once a month, they have support groups for the other family members so they too could meet other family members and develop a supportive network. I would definitely recommend them.

Arden Courts was really nice. It was clean and everything was in order. The only drawback was it was not affordable. The staff was really nice. They have private rooms, community rooms for activities, and a place where they can sit around and enjoy one another. Each wing had its own dining area.

My sister was impressed by Arden Courts and the convenience of the location for the drive made us decide to choose this place for my dad. The rooms were spacious. My dad was there for only four days in total though. When he arrived, they couldn't handle him so they sent him to a psych ward the next day and he stayed there for 3 weeks. When he came back, he fell and broke his hip so he was hospitalized, had surgery, and a week later, he died. We felt they were not equipped for dealing with his dementia. We sent them a letter but they have not responded. I would not recommend this place.

Although my mom didn't stay long at this facility, the facility was really nice. The atmosphere was very warm and there was quite a bit of outdoor space as well. The security was excellent as residents can roam around freely without loved ones needing to worry about them wandering away. Unfortunately my mom deteriorated quickly after going to this facility and really never had the opportunity to become really well adjusted there.

I had my parent here for a 2 week respite and although it was hard for me coming from our home, all in all the staff was good and friendly. The food was good and after a few days getting adjusted we were managing it o.k. Depending on your seniors needs this place is definately worth a look. They have a great layout - they have 4 seperate "homes" (wings) that each have a living room, kitchen, dining room for the residents so it has more of a home like setting. The main area has the activity rooms. The residents leave "home" for the activities. The activity coordinator was doing a great job keeping everyone engaged. Like anything, just make sure to check and double check things are understood and happening as they should in regards to meds, etc.