Edgewood Castle Hills

Jenny

My mom stayed at Edgewood Castle Hills for 20 days. My mom was cared for. The staff were caring and very kind. They had my mom's best intentions as a focus of care. They have activities and outings. They have nice rooms. My mom was in a studio room that was perfect for her needs and met her needs. She was in hospice care at the time, so we coordinated with hospice for her nursing care. We had hospice before we went into assisted living. The food was pretty good. I picked Edgewood Castle Hills because it was close to my home for proximity and the price.

Jeanne

I visited Edgewood Castle Hills. It's assisted living and they have a nurse on staff. Everything was clean. The grounds were nice. It was a nice layout. However, no one was at the front desk. They didn't come out and greet you. They were busy. It was a more extensive type of place. The staff during the tour was friendly, though she didn't know everything. She referred a company that would do the paperwork, but we weren't comfortable with the people she recommended. We didn't know if they were on the up and up. The dining area was nice. They have a workout room. Edgewood is more money than the other place. They will help you qualify for Medicaid, although we weren't real sure about the company they referred.

tciletti

The staff are excellent. Extremely nice and caring

Delbert

My dad has been living in Edgewood Castle Hills for around two years now. In those two years, it has been all over the place. There have been five directors in under two years. I checked with the State Ombudsman, and there has not been a state review. I was told because it was a newly purchased facility by the Edgewood corporation and because of COVID, it had not been reviewed. I checked last week, and it still has not been reviewed by the State of Idaho, and with five directors, it hasn't been anything consistent. Right now, the cleanliness is pathetic. The meals are nothing to be excited about, and those things have been good. It's hard to evaluate it because there's no consistency there at all. There were some great caregivers, but (due to turnover) last Sunday, I hardly recognized any of the caregivers. The activities director was amazing, but she has recently left the facility. It's not the facility's fault, but the worst part was the seemingly endless quarantines. After dad moved there, it was somebody who was testing positive, and then somebody else would test positive. So for a long, long, long time, no family member could visit. We visited through the window. I didn't know if he was going to make it through all that COVID isolation, and that's probably typical of all places.

Rebecca

It seemed nice, the building was a little older, not quite as nice as some of the others, but I liked the neighborhood, because it was tucked away. I toured around, and the lady that I toured with was pretty nice, she talked to me, and we sat down. The staff was great, very nice, asked a bunch of questions, and seemed to really care to see if it was a right fit for us. It was pretty homey.

Kristin

I didn't like it. The person I had set an appointment with wasn't there; however, a nurse took me around. He was great. The rooms were big, but I didn't like the place overall. It had more of a hospital feel and wasn't that bright and cheery.