The staff has gone above and beyond in providing for the needs of our family member. Our family is thankful for Phoenix.
Provider Response
Thank you for sharing these kind words. We appreciate your trust in us to care for your loved one.
The Phoenix at Lake Joy
Offers Assisted Living and Memory Care
8 Reviews
100 Lake Crossing Drive, Warner Robins, GA 31088
Call
(800) 385-2527
Reviews of The Phoenix at Lake Joy
Assisted Living Reviews for The Phoenix at Lake Joy
December 14, 2020
I am a friend or relative of a current/past resident
December 13, 2020
I visited this facility
The Facility is Beautiful! Management is very easy to get in touch with and understanding when it comes to the residents and family needs. Staff really seem to care about the needs of all of the residents. The activity Director and her team have really come up with really neat ideas for the residents during these trying times, that the residents really have enjoyed. The rooms are really nice . The are not small , where the residents have plenty of room to decorate and make it as comfortable as as they want.
Provider Response
Thank you so much for sharing your experience and feedback.
May 19, 2020
I am/was a resident of this facility
Great physical facility, but care given to residents is very poor. Huge disconnect between administrative staff and those who actually do the work. Only staff member that does a good job is the activities director. Very secretive organization as far as communication to resident and family members.
October 13, 2018
I visited this facility
Beautiful facility. Excellent location. Prices are too high for the area.
August 30, 2018
I visited this facility
Lake Joy was brand new, the rooms were nice-sized, and the people I interacted with seemed very friendly, but they were expensive. It's a good central location to pretty much everything in Warner Robins, like doctors and theaters.
Memory Care Reviews for The Phoenix at Lake Joy
December 11, 2020
I am a friend or relative of a current/past resident
My mother has been a memory care resident for nearly three years. She is well loved and cared for at The Phoenix at Lake Joy. She loves all the activities and the staff. My sister and I consider the staff part of our extended family. I am very thankful for the care my mother receives at Lake Joy!
Provider Response
Thank you so much for allowing us to care for your mother. We appreciate you taking the time to share your experience and feedback.
December 11, 2020
I am a friend or relative of a current/past resident
I have been very happy with the care my mother receives at this facility. She seems well cared for and happy. Her room is spacious and has a private bathroom. I get regular emails with updates from the director. If I call or text, my questions are answered promptly. I appreciate the effort the staff makes to upload pictures on social media.
Provider Response
Thank you for sharing your experience. We appreciate your trust in us to care for your mother.
March 13, 2019
I am a friend or relative of a current/past resident
We chose Lake Joy for my mother-in-law. I was very impressed. The people working there are very friendly and answer all your questions. The place is clean, there is no odor, and it's very nice. Her room is very spacious. The lunch we had was good, but it takes a long time to get it. They come to everybody's table and ask them what they want, but it's 40 to 45 minutes before you even see a plate come to the table. The food is great and if you have the time to wait, there's no problem. The waiting time could use some improvement. They ought to have a table for those who have appointments coming up in the morning and need breakfast right away. They had a wine night, and she has a paint session coming up, they have a hairdresser on-site, and she just walks in there, gets an appointment and it goes right onto her bill. It's perfect. The staff is very attentive.
Questions about The Phoenix at Lake Joy
What ongoing training does the staff receive in dementia care?
Lake Joy offers a minimum of 8 hours of Dementia Training annually.
Describe the overall population of assisted living residents at The Phoenix at Lake Joy. What is their average age? What are their favorite things to do?
The average age of our Residents is 65. Our Residents favorite things to do is go are going on outings, enjoying a glass of wine/beer at our bar, playing bingo, bidding at our peanut auctions, and having fun getting exercise with Music and Movement.
What programs or activities does The Phoenix at Lake Joy offer to enrich residents' well-being?
There are a variety of activities offered daily to keep residents engaged. Our programming is based on the 6 dimensions of wellness (Cognitive, Emotional, Spiritual, Physical, Social & Occupational) and therefore we offer a minimum of 6-7 activities every day of the week (Even on the weekends) that encompass these dimensions.
What places are near The Phoenix at Lake Joy or within walking distance for assisted living residents to enjoy?
Lake Joy is located in a mostly residential area, surrounded by neighborhoods. We are close to a Fire Station and also a local Elementary School.
What transportation services does The Phoenix at Lake Joy offer to assisted living residents?
Lake Joy offers transportation within a 10 mile radius to doctor's appointments every Thursday. We also offer transportation to outings weekly including outings to restaurants and activities.
What makes the chef or dining program at The Phoenix at Lake Joy exceptional? What kind of menu can assisted living residents expect?
Lake Joy has a dietician planned menu that is carb consistent. The Dining Director also meets with our residents weekly as a part of our Recipe Club to get their feedback on meal planning suggestions.
What safety features or security measures does The Phoenix at Lake Joy offer to assisted living residents?
Lake Joy has a nursing call system in place on our Assisted Living side. Each resident bathroom is also equipped with a safety pullcord should additional assistance be required by our Care team. Lake Joy provides sensors on all doors and locks with codes to exit or enter the facility.
How does The Phoenix at Lake Joy keep residents' families informed about their loved ones?
Lake Joy meets with families and our residents every 6 months to discuss plans for care for their loved one. Directors are also always readily available to provide updates to family when visiting the building.
What is the care staff-to-resident ratio at The Phoenix at Lake Joy during daytime and nighttime hours?
Lake Joy staffs 1 Caregiver and 1 Medication Technician during daytime hours. During nighttime hours, the Medication Technician normally covers the building and 1 Caregiver is still assigned.
If The Phoenix at Lake Joy accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Lake Joy's Assisted Living side is pet friendly. The only area that we asked for pets not to be brought into is our Dining Room.
What ongoing senior care training does the staff receive?
All staff is required to attend an orientation at the beginning of employment to a variety of topics including providing assistance to both our Assisted Living and Memory Care population.
How many staffers are on duty in the daytime and overnight?
Lake Joy staffs 2 Caregivers and 1 Medication Technician during daytime hours. During nighttime hours, the Medication Technician normally covers the building and 1 Caregiver is still assigned.
What safety features or security measures does The Phoenix at Lake Joy provide to protect residents who wander?
Lake Joy has sensors on exterior doors to notify our Caregivers of use within the community on our Nursecall system.
What programs or activities does The Phoenix at Lake Joy offer to keep residents engaged? How does the staff engage residents' long-term memories?
There are a variety of activities offered daily to keep residents engaged. Our programming is based off of the 6 dimensions of wellness (Cognitive, Emotional, Spiritual, Physical, Social & Occupational) and therefore we offer a minimum of 6-7 activities every day of the week (Even on the weekends) that encompass these dimensions.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
An assessment is completed every 3 months or when a resident has a change of condition. The assessment that is completed utilizes input from the caregivers and families to assist the staff with providing the appropriate assistance with activities of daily living. We include families in the care planning process to ensure that all of the needs of our residents are met.
What techniques does The Phoenix at Lake Joy use to support memory care residents during mealtimes?
Lake Joy provides education to the employees about specialized diets. The dining experience is unique in that we have family style dining for our Memory Care residents. This environment allows residents to interact with each other and encourages them to eat. Staff are present during all meal times to monitor the residents and provide support to the residents that need it.
How does The Phoenix at Lake Joy keep residents' families informed about their loved ones' health?
Lake Joy meets with families and our residents every 3 months to discuss plans for care for their loved one. Directors are also always readily available to provide updates to family when visiting the building.
Describe the neighborhood around The Phoenix at Lake Joy. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
The Phoenix at Lake Joy is located near several restaurants, Walmart, CVS, the mall, and churches of all denominations. None, however, are within walking distance unfortunately since we are more in a residential type neighborhood. We are close to a Fire Station and also a local Elementary School.
Is The Phoenix at Lake Joy affiliated with a hospital if more care is needed?
Lake Joy does have 3 hospitals within 20 minutes of the community. Families are able to make a decision upon move-in about which hospital they'd like their love one to utilize.
Costs for The Phoenix at Lake Joy
Services and Amenities of The Phoenix at Lake Joy
Costs
- Rent Plus Care Fees
- Entry Fee
- Assisted Living Starting At: $3750/month
- Memory Care Starting At: $4700/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Do Offer Companion Suites
- Studio Apartments
Dining options
- Dining Room Shared Meals
Features
- Party Space
Cleaning services
- Housekeeping
Health services
- Medication Management
- Nurse On Staff: Yes
Activities
- Fitness Room
Languages
- English
General
- Resident Capacity: 63
- Pets: Small Pets Allowed
Licenses
- State Licenses: 00261
About The Phoenix at Lake Joy
Lake Joy Assisted Living offers premier assisted living and memory care with superior personalized care and a compassionate staff. Situated in Warner Robins, GA, our state of the art facility offers luxury style accommodations with a comfortable, small-town feel. Phoenix Senior Living is a company built on love that spans generations, offers ideal assisted living options for seniors and specialized services for those diagnosed with Alzheimer’s and various forms of dementia. Phoenix Senior Living, whose leadership collectively has been serving seniors for more than 30 years, believes that transitioning into your new home at Lake Joy Assisted Living welcomes a new chapter in your life, where seniors can live as independently as they desire — a life where seniors live, love and learn.
All seniors at Lake Joy Assisted Living have full access to the facility’s wide spectrum of services and amenities. This includes permanent residents, Senior Day Program visitors, and short-term residents of our Respite Care Program. Seniors enjoy superior culinary experiences, personal care assistance, professional housekeeping services, and excellent transportation options, to name a few. Every resident has the ability to call for immediate help via our Ecall system located in all bathrooms and bedrooms, as well as by way of personal mobile pendants provided. Our executive staff and trained caretakers are committed to serving your loved one. We encourage you to take advantage of these unique onsite services and amenities:
- Live, Love, Learn signature wellness program
- Medication management
- Activity and programming coordinator
- Continence management
- Personal care and grooming services
- Courtyard with relaxing walking trails
- Oxygen management
- Full calendar of diverse events
The Phoenix at Lake Joy specializes in caring for seniors who experience Alzheimer’s and the many forms of dementia. We understand the toll memory loss can take on loved ones. The Phoenix at Lake Joy can help manage the highs and lows of living with someone with Alzheimer’s or dementia. Our Memory Care Neighborhood is designed to mimic a comfortable home like setting. Pertinent memorabilia and furnishings are carefully designed to simulate a peaceful and familiar environment, coupled with active reminiscing daily. When living with memory loss, cultivating a successful day isn’t always easy. Our caregivers proceed with patience, compassion, and respect in all circumstances. Each day, The Phoenix at Lake Joy team enforces the philosophy that every senior can live a purposeful life – no matter his or her current state of mind.
What Makes Us Special
We work with creating a personalized service plan, routinely updated, with input from family and all other support services involved in our residents’ care.
Get CostsMap of The Phoenix at Lake Joy
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