Roswell Nursing & Rehabilitation

Rose

My husband was in Roswell Nursing & Rehabilitation Center for rehab. He did well there. He said he had some good nurses and he had bad good nurses. The facility needs to be updated, but the physical therapist was very good. The food was alway cold; it was almost inedible. I feel sorry for the patients in long-term nursing. The staff was really good, and the communication between the staff and myself was very direct sometimes, but good. Their environment does not measure up to the quality of healthcare that the nurses provide and the doctors that come in there.

UNCJ

Our family member stayed here for Respite care. He describe the 5 days and 4 nights as horrible. I was there on his arrival and nothing was set up for his visit. The RN assigned was unorganized and unprofessional and had no clue of the daily care, meals, etc. The entire staff seem to gather around the Nurse's station desk and socialize was my observation during the few hours we were there. We could never get them to tell us anything about the care they provide. During our check in, the staff left us unattended while they all went into a staff meeting. We stood by waiting for there return to finish our check in. Our love one left on the 5th day, while unpacking we noticed all the medication we sent for the stay of our love one was not returned (specifically the hydrocodone). I called the facility to ask for them to return it but no one returned my call. I suppose it was lost during the stay but very suspicious and I wouldn't want this type of reputation. I would not recommend this facility to anyone. .

Larry G.

Please take the time to read this review, as I feel that people only tend to leave nursing home reviews when things go wrong. Now look, having a loved one in a nursing home for any reason is stressful, and I was admittedly concerned about my father when we chose Roswell Nursing and Rehab for his 3 week stay - the reviews were not always favorable. But I can say first-hand, now that his stay there is over, that I am SO GLAD we chose this facility. The entire staff (Thanks Dee, you rock!) was so great, they all got to know my father and communicated with me very well with regards to updates on his condition, recommendations, anything at all. He progressed very well in his rehab stay there, and the overall experience was VERY good. The only thing that kept me from giving a 5-star review is that they do need to tweak the system where a resident hits the button to call for assistance - it lights an alert light outside their room, but doesn't send a signal to anyone. But all things considered, his stay there was very good, I am very appreciative for their help. We didn't participate in any activities, so I really can't speak to that, but overall our experience was quite good, we would recommend this facility.

D Neal

This place was abysmal! My father was here for subacute rehab for a broken hip. The therapy staff was fine but they don’t work for the facility. My father had advanced dementia and needed help eating. They just brought the tray and left it and then came back & got it. He was not eating & was visibly losing weight by the end of the first week. Then they list his bottom dentures & no one noticed until I pointed it out. He had been without them for several days & since they hadn’t noticed, he couldn’t possibly eat what they were giving him. I pulled him out after 3 weeks even though he wasn’t done with rehab. The social worker couldn’t have cared less when I expressed my concern & they made it as difficult as possible to get him discharged & moved back to assisted living. My father never recovered from his treatment at this place and died a few weeks after he left there. Don’t send loved ones here. The staff is uncaring and rude and don’t care about the patients in the least!

TracieB

it is what it is, a nursing home with inpatient rehab program. if you have a friend or relative here, be proactive in their care, let the staff and nurses see your face and know you care if the person recovers. respect their professional opinion, their job is not an easy one. If you work with them, they will bend over backwards to help you, if you are a jerk, they will not respond... I don't blame them,, they are doing a job that no one else wants to do... i.e. change adult diapers, wipe up pee & poo. They try, in our case it was a successful stay.

RoswellReview2

Our stay was from January 9, 2017 through May 30, 2017. My dear Steve was recovering from 2 serious brain aneurysms that occurred on November 10, 2017. Steve had a grim prognosis from Day 1, but we fought the good fight. The staff at Roswell Nursing and Rehab took amazing care of my dear Steve and our whole family. They took great care of his trach, feeding tube, catheter, IVs, and wounds. They also interacted with him and were so kind to him-like he was a member of their family. I was often sad and nurses, CNAs, and wound care staff gave me a little hug and words of encouragement when I needed it. Thanks for everything you did for us. God Bless You.

d-p-h

I didn't like Roswell Nursing & Rehabilitation Center that my stepfather had been in because we didn't like the service there. They are understaffed, and the facility is very old, hasn't been updated adequately, and was deteriorating. They have very few skilled nursing staff, only attendants. The rooms are very small and weren't clean enough. The facility location and grounds were fine. My stepfather was supposed to be getting physical therapy while he was there, but there'd be weeks at a time when no physical therapist would show because they don't keep them on staff, just visiting ones, so I was disappointed in that. I could not recommend the place to anyone.

RoswellReview1

The nurses, therapists, administration, and entire staff was really great and helpful in getting my dad back to strength and independence. Thanks so much!

dkb

If you want caring, compassionate care, I implore you DO NOT place a loved one at this facility! Unless they are expecting a Medicare visit, the facility itself is dirty and smells. Residents belongings are not safe guarded resulting in the need to replace clothing on average every three months. Everyone including administration knows the nursing director on the memory care unit does not care and they do nothing other than continue to support him. Please, please read the medicare report from 2015 which notes they do not follow the law requiring report of suspected abuse to the state authorities. Moreover, Medicare noted the internal investigation was poorly handled. Showers and basic daily care do not routinely happen on the memory car unit without constant oversight from residents family. The unit would consistently smell of dirty diapers. The only bright spot is the activities dept; they are wonderful but only spend a little time with residents so can't mitigate concerns noted. After my parent's death, I returned to the memory care unit to say goodbye to her physician and the unit direct ignored me and did not out of human decency offer condolences; he is very unprofessional and uncaring. The administration say some of the right things but place far too much responsibility on vulnerable;e residents when complaints are made. If you want basic caring, compassionate care, DO NOT place a loved one here!

craftystacey

I am a therapist myself so I am going to be a little biased.The therapists are caring and I believe they are doing what they can with what they have.The CNA's are also caring.Nursing staff is a mixed bag.Some are very good and others seemed to be asleep on their feet.It appears they are understaffed and I have found that the more I visit the better the care.The showers are supposed to be every other day but when she checked in on Thursday she did not have a shower until Tuesday.The food was horrible and I work in a facility where the food is not very good.Her Diabetic diet was all carbs so her sugar was through the roof.The long term residents are bored and they stay in the beds all day. One in particular yells all day. The building is old and smells but if there is no other choice and your family member is not medically stable this may be the only place that has a bed.Everyone given a choice would pick Manor Care but they always have a waiting list.I have heard rumors that a renovation is coming soon but it can't come fast enough.This part of town is very quaint and Greenwoods restaurant is next door.If possible take your friend/family member there for meals.

bissylewis

If I could take off this one star i would. My father was there recovering from surgery and needing rehab, and I truly believe that if he stayed there he would have died. DON"T send anyone you love here. The Administrators talk the talk, but the actual people giving the care don't walk the walk. The CNAs are very good, but the RNs have huge attitudes. Not sure if there is any oversight--I think they'd rather keep everyone drugged up and numb to make them easier to handle. The Rehab is good and the therapists seem to really care but otherwise the facility is sub-par at best.

NancyGA

Yesterday we took my friend's son to Roswell Nursing as it was the only place in the area that had an available bed. Well, my friend's daughter sent him these bad reviews which caused major family problems but I had a neighborhood friend who had her sister-in-law here who said it was really good for her. We walked into a spotless clean facility where there were no roaches, lots of windows, clean floors and a staff that we can't say enough good things about. The nurses welcomed us, were full of smiles, very helpful and couldn't be more accommodating. Michelle in admissions was super efficient and wonderful to work with and Sherry, the Medicaid/Medicare specialist was equally impressive. My friend's son was in the long term care unit in a large room with 2 other men separated by curtains - some rooms have just two people in them. I loved the way the facility allowed the residents to put up all kinds of personal pictures and items on the walls. It was sort of nice to see those in wheelchairs wheeling around the halls (something I have not seen at other nursing homes) and getting out of their rooms. Yes, it is an older facility and I have no idea about the food as my friends son is on a puree/thickened liquid diet & is fed in the room. There was a big dining room but we were never there at meal time. The place is not fancy, nor is it new but has updated areas. There is a very nice restaurant right next door if you like country cooking.

Cbuvhanan

If you love your family member, do not take them to this facility. We admitted my sister-in-law there just before Christmas. We tried to check it out beforehand, but hospital gave us several hours notice they were dismissing patient. My husband went there but no one was available to take him through facility. The room she had was so small, her bed was against the wall and facing the corner. Two double rooms (4 people) shared one half bath. The room had one straight chair and a folding chair for visitors. The entire facility appears to be furnished with flea market furniture. Dining room is awful and I wouldn't feed my dog their food. Strange clothes kept showing up in her closet although I did her laundry. Several of her items including her glasses were lost. She was there for physical therapy but because it was during Christmas, she received no pt for five days. Tv room had no chairs and broken tv remote. No one ever seemed to be in charge. The bright spot was an excellent caregiver named Leigh. Without her I believe they would have left her bed 24/7. Wear a mask if you visit. The odors will take your breath away.

Jack-in-law

Generally, nursing homes here in the south are sub-par, but Roswell Nursing and Rehab has to be at the bottom of the barrel. I don't know how the upper floor is, but the alzheimers wing is deplorable. I can understand that the place is an older facility, but that's no excuse for the lack of professionalism. The nurses are lazy and give the CNA's very little help. The CNA's are minimum wage employees, biding their time there from whatever country of origin they come from, until they can find something better--thus the high turnover rate. We are looking for a place to move my mother-in-law from there. I wouldn't let this facility take care of my pet.

SM1

Of all the places Roswell Nursing & Rehabilitation was the least pleasant for me. It has kind of an odor, but nothing bad. Most of the residents seem to be more rehab and rest than assisted living. The rooms were kind of dingy. It was not bad, but my impression of it was just dark and dingy. I think I would recommend it if someone was looking for a place to just sort of put somebody for maybe Alzheimer's or something like that. For improvement, I would paint the walls and add more light.

TNT 101

Stay away! The place is dirty. The nurses dont want to work and they become upset if they need to do one on one with any patient. The rooms are dirty and dingy. My mom wouldnt eat alone so they asked me to feed her when i arrived late in the day after work! I havent been able to find an adminstrator to voice my concerns. I moved my mother out ASAP. What horrible professionalism! RDR

Bugs and Filth

On Friday, May 15, 2015 at approx 6:00 PM, a EMT Unit transported my wife to “Roswell Nursing and Rehabilitation Center “in Roswell Ga.. She required a Wound VAC and special care for a wound that had a secondary infection. This placed us in a unique postion requiring a clean environment to prevent other infections. When I arrived, a few minutes after the EMT had my wife in the room. My wife was sitting on the edge of the bed “Crying” in a “Filthy Room” with trash under the bed. This room was not clean and crud was littering the floor. (I have Pictures to prove what we found.) There were also roaches and other Bugs walking around also. I expressed my concern when I first arrived about the filth on the floor and bugs, and instead of someone sweeping the floor and Mopping. They pushed a night stand over the stuff on the floor to cover it up. I also have a Pictures of this. This I pointed out to the Nurse, and was told it would be taken care of. (It was still there when I left hours later). During the approx 2 to 3 hours we were there we were talking to the Doctor, and ordering the EMT Transport to transport my wife back to the Emergency Room. They got a wheel chair to show us another room (which I was told would cost more; I guess a little cleaner cost more there. It was not much cleaner.) The Nurse went to get a wheelchair to take my wife and me to see the more costly room. The pad on the wheel chair had something on it. (Again I will not say what I think it was). Instead of getting another wheel chair pad or actually cleaning it with disinfectant, she placed a pad over it. While waiting for the EMT I saw more roaches which I took pictures of, on a night stand, the floor and on a patients bed and walking on and into the air conditioner. (one of which was the largest Roach I have ever seen). The inside of the windows had spider webs and I am not sure what else on them. The floors in both rooms had something on them; I will not say here what I think it was! “Roswell Nursing and Rehabilitation Center “in Roswell Ga. should be investigated by the Dept of Public Health, CDC, and anyone else that can close and fine this institution. I saw many senior citizens in this situation at this Rehab and Nursing home. Our Older Generation deserves better than this. Our Older Generation should not be made to live in Filth. This Unit needs to be closed immediately! I pray this is not indicative of the future of our health care system.

annieboo

WHO IS IN CHARGE HERE? No one is willing to give a name of where the buck stops, nor is it available online. My mother's clothes have been stolen, and the only person who can even discuss it is the Social Worker; all other managers who are "new." The stealing has been going on since she arrived there in Aug., even though we do her laundry. A friend whose mother is there said she's resigned herself to having her mother appear as if she is homeless, because she's worn herself out over several YEARS trying to get the matter addressed to some degree of satisfaction. Both women have been dressed in clothes not their own, despite the fact that all is labeled. Our overall experience at RNRC has been bleak. There are a few staff who are on-task, but aside from that I have nothing positive to say. People can come and go without signing in. Housekeeping is poor, and for my mother, who needs to be fed (advanced Alzheimer's), the dining room and feeding is absolutely appalling. Last week there were announcements made at least 3x telling staff who were assigned to dining room to report there, and residents were there over 40 min just waiting... no comments, no beverage, just staff wandering about without any apparent goal or sense of urgency. One day I visited to note her glasses were smashed against her face. No one had noted that they must have been stepped on or otherwise damaged: they were put on her, with one side touching eyelashes and undereye skin. Another day I noticed her ring finger was swollen and bent into an abnormal shape. No one had observed that. It took over three weeks for her hair to be cut, even though it was duly noted on the list requesting it. She is often in clothes that have already been worn, and there is an odor that is evident when she's approached. Staff is not supposed to park in the front guest parking spaces, but they do. They come and go as if on vacation, going off-premises to smoke, wheeling stretchers, chatting with residents... There is no sense of accountability to anyone. DO NOT put your loved one at RNRC.

tanila

My experience with Roswell Nursing Home and Rehabilitation Center was bad. My mom was there for 3 years. For the first year, the care was very good. Then they changed administrators. In my opinion, the care declined rapidly. Several times my mom's medication was allowed to run out. She has glaucoma, and uses 2 different drops in both eyes twice a day. Three different times they ran out of her drops and took several days to get them in. A couple of months ago, she had a terrible cold. She was wheezing very badly. Her breathing treatments were not administered. They moved my mom from a wonderful, semiprivate room to a back hall where the room was so small that we were unable to have a chair for visitors to sit! Mom recently was admitted to the hospital for some very serious surgery. When the admitting nurse was putting her TED hose on, we found her knee to be swollen and blue. She said that she had fallen a couple of days ago at Roswell Nursing Home. I was neither notified, nor had any treatment been administered. I will be filing complaints with the proper agencies. My mom was hospitalized, and we have been able to move her to another facility. I will NEVER use Roswell Nursing Home and Rehabilitation Center again, and advise anyone if they have a family member who they love, do NOT put them here!