Cypress Creek Assisted Living & Memory Care

Paula

My mom is a resident of Cypress Creek Assisted Living & Memory Care. The facility is very clean. They have lots of activities. The aides, doctors, and nurses are very caring. It's in a good location. There's a courtyard. They have a beautician who will come and cut their hair.

Jeff

Cypress Creek Assisted Living & Memory Care was pleasant. It felt better than the other place I visited. If we were going to do something I would have preferred my dad to go there just because the rooms that they showed us seemed something that we are looking for. It's like a small apartment and that's kind of what we were thinking about. We toured their assisted living and the person who assisted us, Susan, showed us a variety of three different rooms. She was great, very helpful, very knowledgeable, and not forceful. She was just giving information and answering questions. I looked at their calendar of activities. I didn't pay close attention, but they had lots of activities daily. They provide 3 meals a day plus snacks but we didn't try anything.

T. Egleston

Do NOT trust this facility with your loved one if they need full care. My father passed away due to neglect and not being properly cared for. He had horrible bed sores and was in complete organ failure once he was finally taken to the hospital. Not the sunshine and rainbows they want you to think.

Jamie

I went to Cypress Creek Assisted Living. They were very easy to work with. The administrator was very compassionate and seemed to have a really great understanding of what the finances were. They were the most personable place that I toured and the most individually tailored to people's needs. Their facilities were very clean, and they had a very personal touch. I'm not very familiar with the staff there. I was familiar with the administration, and she seemed very familiar with the residents. The rooms were very nice, but they didn't have any rooms for couples. They only had single-occupancy rooms. It was pretty new, so it looked very nice. The location was not ideal. It was farther away from all the shopping areas. They didn't have golf-cart accessibility, which is very important to my folks.

EP

The setting from the outside of Cypress Creek Assisted Living was very nice, but the facility itself was old. The exterior had a beautiful facade, but the interior was very dated. Their respite care was a 30-day minimum with absolutely no visitors, that's why I turned them down for respite care. It was very institutional. Every unit was a separate locked down unit. Every corridor had a locked door. Literally from the moment you left the lobby, you were in a locked down unit. I'm like, "Is every one of these corridors for memory care?" I hated it. My mother would hate it right away as well. The furniture was very old and dated and for respite care, they provided literally nothing. I'm like, "How can you say you're gonna give me respite care when you have a bed and whatever chair and whatever table you can find wherever in the facility?" I was truly devastated. They don't even give you a TV or even a dresser to put your clothes in. Their respite would've been in a joint room or dual occupancy room. It was a very institutional setting. They were $175 a day with a 30-day minimum and I only need 10 days. The staff was very nice, but the setting was a turnoff from the moment you left the lobby. Their whole situation was, everybody's locked in their corridor and locked in their room. It was literally like a corridor of rooms and they're stuck in square boxes. The only one plus I saw was it had an inner courtyard, but the bad part was you enter through the locked corridor. You had a backdoor to go into the courtyard, but you could literally walk into somebody else's room. It only had one picnic table under a covering and that was it for outdoors. It was awful. I looked at it for respite care, but it looked more like a skilled nursing facility.

Linda

My dad has moved into Cypress Creek. He has been doing good; he is doing very well. My grandmother was there and I remembered that she had great care and she really liked it there, so I went with that. They're family oriented and they're very good about following up on all details. Because of the COVID I have not been able to be inside. There's still a restriction here, so I have not been inside. I just know what it was when my grandmother was in there. It looked like it was very well kept outside and they had been very cautious about visitors and being protective of the residents' safety. The staff members have gone above and beyond from my point of view. They have been really great just making sure that the residents feel safe and secure. At first my dad wouldn't participate in activities at all, but he is now, so I feel that they have found a way to be able to encourage him to be part of the community there. I think the value for money is right in line with others that I checked beforehand, so I don't find that it's unreasonable at all. They're doing great.