Brookdale St. Augustine

Offers Assisted Living and Memory Care

14 Reviews
150 Mariner Health Way, Saint Augustine, FL 32086
Call (800) 385-2527
Brookdale St. Augustine (800) 385-2527

Reviews of Brookdale St. Augustine

14 Reviews Write a review
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Assisted Living Reviews for Brookdale St. Augustine

June 29, 2015

By Caring109159050

I visited this facility

Brookdale is a good place. Everything is fine. They have three meals a day. The staff is very nice, the facility is very nice, and so far so good.

February 24, 2015

By 358

I visited this facility

As with a lot of facilities, they put on a good show to get you in there but once there, the care falls to below grade. They do not shave my father, make sure he brushes his teeth. They do not see they have clean clothes on. One day my father had his pajamas on beneath his clothes. Sheets had not been changed in two weeks. Meal time is sad, sad, sad. They sit at banquet tables and eat off paper plates if they can feed themselves. Medical care is terrible. Cuts can go for hours undressed. One man fell and cracked his head open and a week later he still had caked blood on his face. I would not recommend anyone to this facility and as soon as the new place opens in SA, we will be moving.

Provider Response

We appreciate you taking the time to share your concerns and hope you will call us to discuss them in greater detail.

October 15, 2014

By Caring96489450

I am a friend or relative of a resident

What I have learned from personal experience is that you must stay fully invested in your loved one's care, especially those in the Memory Care Unit. I realize you are sold a package that leads you to believe that your loved one's needs will be fully met and you have invested financially in same but I can assure you from personal experience that the level of care will never meet your expectations. My expectations may be too high and I am still trying to figure out how best to meet the needs of my loved one, maintain my own sanity, and work with the staff at Brookdale. I do believe the aides are caring individuals and do the best they can most of the time. I suspect that it isn't much different in other AL/Memory Care facilities in the area

June 04, 2014

By animaniac55

I am a friend or relative of resident

My mother has been a resident for 5 1/2 years. My dad visited him every day until he passed away, and now I go every day when I'm here (every 2 weeks. We've observed wonderful, compassionate care by all of the employees. My dad was so confident in them that he often said that when his time came, he wanted to be there, too. That speaks volumes! Mom started in a suite, which was very spacious, and moved to the memory care unit when the need became evident. BTW, the food is very good! We'll continue to keep Mom there as long as possible.

August 11, 2011

By Nvy858

I visited this facility

I had the chance to visit here when my family and I were determining the right place for my grandmother. We stumbled upon this facility and were very pleased with the overall space and activities given to the residences; not to undermine the wonderful care either. We then took a tour through the areas and seen the facilities multiple gardens, and when that was over ate some ice cream at their personal ice cream parlor. They also provide transportation to the surrounding city, which helps create more independence. In the end we moved to a different city, but this would have been our family's number one choice for finding a proper assisted living facility.

July 28, 2011

By staug2011

I visited this facility

this is the first center that i went to, which meant that the customer rep sat down with a very confused person. she was patient and helpful. she led me through a number of issues i needed to know. making the decision to place a parent in a residence is complicated, and it is not just about the cost. thank you tally.
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Questions about Brookdale St. Augustine

What ongoing training does the staff receive in dementia care?

Our Care Team receives daily updates, monthly in-services on relevant topics to enhance the care of our memory care residents, as well as regularly scheduled trainings to review updated information on the care of those with dementia.

Describe the overall population of assisted living residents at Brookdale St. Augustine. What is their average age? What are their favorite things to do?

Our overall population is fairly independent, loves to socialize and celebrate holidays. The average age is lower 80s ..... Happy Hours/Entertainment, Pet Visits & celebrations of a variety of holidays. They love being engaged in the community!

What programs or activities does Brookdale St. Augustine offer to enrich residents' well-being?

There are a variety of activities and programs offered at Brookdale St Augustine including Brookdale Fitness, Group Crossword Puzzles, Quilters Group, Happy Hours/Entertainment weekly, Bus Outings, movies & popcorn, pet visits and MORE!! We use the 6 dimensions of Optimum Life to design our program calendar to ensure each resident is finding purpose in their day – Social, Physical, Emotional, Purposeful, Spiritual, Intellectual

What places are near Brookdale St. Augustine or within walking distance for assisted living residents to enjoy?

There are numerous local restaurants, shopping ( Target, Publix, Hobby Lobby,), fast food restaurants etc... YMCA, Beautiful beaches ....

What transportation services does Brookdale St. Augustine offer to assisted living residents?

We have scheduled, daily transportation during the week that includes lunch outings, doctor appointments, shopping, banking, and errands.

What makes the chef or dining program at Brookdale St. Augustine exceptional? What kind of menu can assisted living residents expect?

Our Dining Program is one that our residents have a role in and that is filled with a variety of options. Each day, our residents will have our Daily Menu that our Chef has selected, which will include up to 3 main entrée options with accompaniments & dessert. If those are not something they are interested in, we also have our Every Day Favorites Menu, which can be ordered from any day, any meal. This includes about 10 additional options that are generally daily favorites. We have a Menu Chat with our Chef every other week, where we review menus, get feedback and update on seasonal items that are coming up.

What safety features or security measures does Brookdale St. Augustine offer to assisted living residents?

We have Concierge Service 7 days a week during business hours, as well as locked & secured doors. We also have a Care Team available in the community 24/7.

How does Brookdale St. Augustine keep residents' families informed about their loved ones?

At Brookdale St Augustine communication is a top priority, so we utilize the method preferred by the families to communicate with them about their loved ones, upcoming events, etc. We communicate with our residents verbally, written in flyers available in the Dining Room daily and displayed throughout the community. We use phone, text, email & mailing to keep everyone in the loop of what is happening within our community.

What is the care staff-to-resident ratio at Brookdale St. Augustine during daytime and nighttime hours?

We have a Care Team available 24/7 at our community and the ratio will depend on our occupancy at that time. Daytime there could be up to 5, our Nurse & our Health and Wellness Director. At night, there could be up to 4 with our Health and Wellness Director on-call 24/7. Our Team is trained on how to manage their time with our residents personalized care needs to ensure all care needs are met correctly.

If Brookdale St. Augustine accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We are pet friendly and love having our residents bring their fur babies with them, when they join our family. They are able to walk their dogs in any of the common areas and have a great amount of space to take them on walks around the community area.

What ongoing senior care training does the staff receive?

Our whole Team received daily updates, monthly in services and regularly scheduled training based on the topic. We want to ensure that our Team is up to date on any & all pertinent training topics.

How many staffers are on duty in the daytime and overnight?

In our Clare Bridge, there are typically 3 Care Team Members plus our Resident Program Coordinator available for care. At night, up to 3 are available to care for our Clare Bridge residents.

What safety features or security measures does Brookdale St. Augustine provide to protect residents who wander?

Our Clare Bridge (Memory Care) is a secured area, where a code is needed to enter and leave this part of the community. Our Team is also aware and alert of residents who are currently living in Assisted Living that may want to wander to ensure that does not happen. Our entire Team also practices elopement training monthly to ensure each person knows what the correct protocol is, should a resident wander. Our community takes this very seriously and our residents’ safety is our #1 priority every single day.

What programs or activities does Brookdale St. Augustine offer to keep residents engaged? How does the staff engage residents' long-term memories?

In our Clare Bridge, we use our Daily Path to establish a routine & keep our residents engaged daily. The Daily Path ensures that we are using our 6 dimensions of Optimum Life to encourage our Clare Bridge residents each day through a variety of activities. We also use what is called, their Life Story, which is a tool that is used to learn more about residents, as they move into our Clare Bridge Program, so that we can personally design their day based on their life, where they are in their journey and what activities & programs will bring them the most purpose. For example, if we learn that a female resident was a secretary during her life and in her dementia journey is in that time frame, then we will create activities that will provide purpose for her in that role. This could include setting up a filing station, having a notepad to take notes, etc. Every resident is different and every story is different and unique.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Initially when a resident moves in to our community, our Health & Wellness Director will conduct as Assessment to determine their current care needs and learn more about what we should prepare for in the future. After the resident has moved in, we will reassess over the first 72 hours to ensure they are settling in and that the original assessment was accurate. We will then reassess the first 2 weeks and then at the completion of the first 30 days. Formal assessment are completed every 6 months, but our Care Team will reassess at any point that there is a change and more care is needed. This will also include a conversation with family to ensure that everyone is on the same page and aware of the care changes. We believe that care is a partnership and will be treated as such with each of our residents and families.

What techniques does Brookdale St. Augustine use to support memory care residents during mealtimes?

Our techniques will be personalized to each resident. We have a variety of options including pre-cutting their meal into smaller bites, textured modified diets, puree options, and more. We want to create the best solution for each resident so that they can eat in a dignified manner. Ask us about our hot cloth aroma - refresh program

How does Brookdale St. Augustine keep residents' families informed about their loved ones' health?

We ensure that there is open communication with all resident families and that we use the families preferred method of contact – phone call, text to get conversation started, one on one meetings, emails, etc. Again, care of our residents is viewed as a partnership and we want all communication to reflect that at our community.

Describe the neighborhood around Brookdale St. Augustine. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

We are tucked away on a cul-de-sac, which provides privacy and a peaceful environment for everyone at our community. We have wooded areas surrounding our community and enjoy being close to local businesses, but located in a more quiet part of St Augustine.

Is Brookdale St. Augustine affiliated with a hospital if more care is needed?

At Brookdale, any physicians or hospitals are family choice. We are not affiliated with any one hospital and can give recommendations based on those that we have worked with in the past.

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Services and Amenities of Brookdale St. Augustine

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Garden And Patio
  • Resident Parking

Cleaning services

  • Housekeeping

Health services

  • Medication Management


  • Offsite Activities
  • Religious Services

Guest services

  • Guests At Mealtime


  • Low Fat
  • Low Salt


  • English


  • Minimum Age: 65
  • Pets: Yes

Training Areas

  • Memory Care Training


  • Licenses: 9908
  • State Licenses: AL9908
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About Brookdale St. Augustine

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services
  • Daily assistance with bathing and dressing
  • Medication management
  • Dining assistance and special diets
  • Assistance with reminders and redirection
  • Escorts and assistance with walking
  • Emergency response call system
  • Housekeeping
  • Laundry and linen service

*Rates subject to change at any time. Level of care not included.

Assisted Living Facility #9908

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Brookdale St. Augustine

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