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The Palms Rehabilitation & Health Care

5405 Babcock St NE, Palm Bay, FL 32905

(800) 558-0653 (Call a Family Advisor)

3

(18 reviews)

Offers Assisted Living and Nursing Homes

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Reviews of The Palms Rehabilitation & Health Care in Palm Bay, Florida

3

(18 reviews)

  • Facility

    3.5

  • Staff

    2.8

  • Food

    2.8

  • Activities

    2.9

  • Value

    2.8

Sheree Cannan

1

July 28, 2023

I am a friend or relative of a current/past resident

Extremely rude nurses and aides who are so put out by any requests if they respond at all. If I liked my uncle at all he wouldn't be there

caroll e

1

July 26, 2023

I am a friend or relative of a current/past resident

my dad went in for the rehab, he was in 3 weeks(which is covered 100% by ins). Some of the nurses aides were awful. They did not want to be bothered. One of them shaved my dad. She was so rough even my dad said he did not want her touching him again. She even shaved OFF HIS MOUSTACHE which dad had his whole life. She was in a hurry and was not paying attention. My dad's 100% coverage ended at 21 days. 5 days before it ended, I had to pay for the remainder of the month. 3 days after the coverage ended, my dad went home! I called the billing office.They said they are issuing a credit of 1600. I have yet to receive it. It is leaving a balance on my credit card, plus a service. They were SO quick to get their money(which was rude) but not so quick with my refund!!!! I am not happy. All they wanted was the money. I would love to call corporate, but no one will give me a number.When I call the front desk and ask, all they say is "what is the problem"? No way for me to talk to anyone.. Sign me as frustrated and never to return or recommend

Mary Ellen Smith

5

May 25, 2023

I am/was a resident of this facility

I was petrified to go after leaving the hospital. I needed therapy as I had not walked in over a month with respiratory problems I wasn't familiar with any of the hospitals or Doctors having just moved to FL from Phila. My daughter chose this facility and it was an absolute home run. I shared a room with an older women, who was really sick and didn't speak English. The staff was friendly and very helpful. Nothing was too much trouble. There qwereq games for the patients which I did not partake, after PT for most of the day, I would have my dinner, maybe have a little nap until my visitors arrived. You can have your lunch outside with your company, if it wasn't too hot or in the very comfortable dining room. I happened to be there during the month of Dec and had a Christmas Party and dinner. Every resident got a gift. I got a vert pretty housecoat. What a nice surptise. There is a hairdresser who comes, I thunk twice a week.

DonnS

5

January 13, 2023

I am a friend or relative of a current/past resident

Glenda B gave my mother extraordinary care during her stay at the Palms. Glenda consistently exhibited outstanding knowledge, compassion and professionalism throughout her time with my mother. In addition to my mother, I witnessed Glenda give the same excellent attention and kind consideration to all of the ladies in her care. Glenda is a wonderful caregiver, and very special lady!!!!

Reviewer RC#0108c

1

January 12, 2023

I am a friend or relative of a current/past resident

The Palms Rehabilitation & Health Care was fairly clean, but when I spoke to the kitchen about my husband's likes and dislikes, nobody paid attention. He had trouble eating, and there was nobody there to help feed him or anything except for one woman. When she was on duty, she came in and helped feed him. So I'm not happy with that place at all. You couldn't get hold of anybody when you called.

Samuel4443

1

May 29, 2022

I am/was a resident of this facility

During April and May 2022, I spent 20 days in the Palms rehab unit after being discharged from the hospital with Parkinsons Disease and chronic back problems. 5 stars for the physical therapy and occupational therapy workers. I came in unable to walk. On day 20 I was able to stand and walk a short distance. But only 1 star for the Palms as a whole. Several nurses, especially on the late afternoon/early evening shift were outstanding, delivering medications promptly. Other nurses and staff were rude and even abusive and slow to respond to requests. Often it was more than 30 minutes at night before a nurse would respond to the buzzer. After my first night, I reported roaches coming out from behind my dresser and even pointed out the break in the air conditioner bottom where I saw some coming in and leaving. When I left on day 20, the opening had not been sealed and the roaches were still there.

Big Red Dog

1

November 27, 2020

I am a friend or relative of a current/past resident

I am Power of attorney over my mother. Nobody from the business office or a an employee named Rachel has contacted me about my mother. When I call the facility many times the phone rings until it hangs up. Poor communication between staff.

shirm

1

May 27, 2020

I am a friend or relative of a current/past resident

This place is clean but the the food they give these patients is unrecognizable and awful. You can never get a nurse on the phone when you want to talk to someone about your loved ones conditions. Some of the staff are nice some are downright rude. I don’t recommend this facility there are much better places.

RUKiddingMe

2

April 8, 2020

I am a friend or relative of a current/past resident

Not sure if I would call this place a "rehabilitation" facility. Where do I start? First thing first: The Nursing Assistants I found for the most part to be nice, good hearted individuals who either lack skill or direction. Their answer to everything is more drugs. The rooms were fairly clean. The facility was fairly clean. The PT and OT were pretty good. I felt they can take charge of the program and not allow the patient to dictate what they're going to do. The biggest issue I had was with front office. Cannot get a straight answer from anyone. The Business Manager and the Case Manager seemed to be the worst! Very vague. We were lead to believe my father was worst off than he was. He was bind to a wheelchair for at least 21hrs a day. I really thought he couldn't walk. He was discharged on a Monday at 11am and by 3pm (I tell you no lie) my dad was walking and talking like the man I've always known. Overall, I think the Nursing Assistants mean well and have a tough job but I wouldn't recommend this place to anyone due to the lack of structure. It's feels like one big daycare and I'm ONLY referring to the short term residents.

Angela08

5

November 19, 2019

I am a friend or relative of a current/past resident

Excellent quality of care.

Christine 007

5

October 3, 2019

I am a friend or relative of a current/past resident

Quick personalized rehab results! Staff are caring and extremely helpful. The Palms is by far the best place for Mom. She has made such tremendous strides and will be coming home tomorrow.

Philh

1

March 10, 2019

I am/was a resident of this facility

Under no circumstances would I ever recommend this facility to anyone. The list of issues I have range from no response to call buttons for 45 minutes, inadequate staffing levels, very poor quality food, constantly being late in delivering pain medications, actually running out of medications, disinterested nurses, one evening they even ran out of clean towels and washcloths, assistants who do not do their jobs to constant apologies for the poor treatment but no real changes being made. Also found one unidentified person going through my personal papers while I was sleeping and then claiming she was doing an "inventory" of my things, 3 days after I had gotten here. Please, do not send anyone you care about to this facility. I just found out that I am allowed 2 showers per week at very specific times, and if I miss my time I will have to wait 3-4 days for my next one. Conditions are deplorable in my opinion. Please avoid this place for any reason. Only positive...rehab personnel are great at their jobs.

Reynold

5

July 20, 2018

I visited this facility

The Village at Hayes Valley's people were very helpful and pleasant. It was a nice place and a little livelier than some. There were more people out and doing things than at similar communities. They had activities going on and seemed to work to keep the residents engaged. The rooms were small but very nice, pleasant, and well-maintained. The staff took good care of the residents, their physical health and mental needs.

Robert

4

February 20, 2018

I visited this facility

My impression of The Palms Rehabilitation and Healthcare Center was positive. The activities were quite good. It depends on what your needs are, but we thought they were pretty good for what we would be looking for. The food was quite good. They have physical therapy. It was a favorable facility.

Reyna

3

December 10, 2015

I am a friend or relative of a resident

We were able to put my mother in The Palms Rehabilitation and Healthcare Center. It’s not the best, but it’s all my parents can afford until Medicaid kicks in. My mom fell and was bruised; there was an investigation. I understand it happens especially with someone like my mother who takes a lot of medication thus she could become dizzy and lose her footing and balance, but I still wanted to know how it could be prevented from happening again. They do treat her very well. So far we’ve been satisfied.

Mrs. June

5

January 7, 2015

I am a friend or relative of resident

I can't say enough about this facility. My grandmother was a patient for about 3 months while recuperating from multiple falls and fractured hip. The nursing and therapy staff were very caring, attentive and always communicated with her and our family on her progress and what to expect. Very grateful for the amazing care she received before returning home.

Rose 1

4

September 23, 2012

I am a friend or relative of a resident

Dad loved it there. Before he went in The Palms, every day, he would say he just wanted to die. He wouldn't do anything, I couldn't get him to go for a walk, all he did was watch TV. And now, he's in there and he's out and about the halls, he's doing activities, socializing, and he likes it really well. And everybody there seems to like him. He has Alzheimer's and he's 83 years old. It's a small facility and everybody knows everyone. They have a real nice courtyard that you can go out and sit out, it was nice and shaded with trees and stuff. He likes it and in his own mind he can get the bus right out front and he's been going back to Chicago where he's brought up. I felt very fortunate that I found a place so close to me.

Chevygirl87

4

April 18, 2012

I visited this facility

The Palms was a very nice assisted living facility. When I first arrived I noticed that there were a lot of people working there. There are two sides of the facility. One side is dedicated to rehabilitation and the other side is dedicated to long term stay. The Long term stay side had lots of activites that the residents could participate in. There were elcetions for council, games, day trips and many other fun things to do. The staff consisted of mostly haitain women. They were not extremely friendly but they did a great job attending to the residents. I never realized how easy it was to become a CNA. Only a couple weeks classes and BAM! You're a CNA. It explained why so many women who seemed to be very uneducated could hold such a virtuous positions as a "nurse". The palms over all was pretty clean but had it's downfalls. The shower area was one place of great concern. One man was noted to have defacated in the shower. The only means of cleaning that were performed was to just wash it away with the shower head. No sanitizer or anything!

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Services and Amenities of The Palms Rehabilitation & Health Care in Palm Bay, Florida

General

  • Resident Capacity: 120
  • Respite Care

Medicare

  • Health

    2.0

  • Overall

    2.0

  • Quality

    3.0

  • Staff

    3.0

Medicare Provider Number: 105985
    Ownership Type: For profit - Limited Liability company
    Rating Date: 9/1/2023

About The Palms Rehabilitation & Health Care in Palm Bay, Florida

The Palms Rehabilitation & Health Care is a Senior Living provider in Palm Bay, Florida that offers residents Assisted Living and Nursing Homes services. Contact The Palms Rehabilitation & Health Care for more details on services and rates.

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