Century Oaks Melbourne, FL

My family and I recently had to remove my grandma from Century Oaks because of how terribly they have handled caring for her. My grandma required minimal hands-on care (she has the start of dementia, but is able to walk with a walker). We obviously supported the lockdown down when the pandemic began in order to ensure safety. However, since March she was kept in her room. No social interaction with staff (besides meal drop-off and medication). So many other facilities have used creative ways to keep their residents safe & engaged, but this place had no regard for the mental health of residents. We would be less upset over this situation if their rule of staying in applied to the entire facility. BUT, if the resident is considered "independent" they are free to come and go as they please. On many occasions those residents were seen outside sitting in a circle on walkers with masks off. SO, what this says to me, is that the staff did not want to deal with those who could not fully help themselves. Their lack of concern or care for my grandma was event when we moved her out when an employee said, "Oh, she's been sleeping on the floor in a pile of clothes." It makes me so angry that a facility that is supposed to care for our loved ones can have such disregard for them. On another occasion (before the pandemic) I was visiting my grandma and I heard her roommate fall in the bathroom. I told my grandma to push her help necklace, but it wasn't working. I ran to find someone on the floor to help. We later discovered that both of their "help" necklaces' batteries were dead. If I was not there, the poor woman would have laid on the bathroom floor for who knows how long. They did not take the time to ensure the safety of their residents. We never received update calls or communication unless WE called and reached out. It makes me so sad for people who do not have loved ones who can advocate for them. I will say there were a couple of staff members who were helpful and showed some caring towards her. I know being a caretaker is hard and they do not get paid what they should. However, it is on the facility, administration, and owner to take care of the whole person. I would NOT recommend this facility. I am happy to report since leaving Century Oaks for a smaller facility, my grandma is looking and feeling so much better!

This facility was the best all around deal for my father and his needs in this area. I was very pleased that since my father has a small dog that they got him a first floor apartment where he can let the dog right outside. Also, the apartment is roomy enough that my father could bring a reasonable amount of his furniture from his home up north.

My father-in-law is on a waiting list at Century Oaks. We just feel it's the best money-wise and is the most affordable. It's a good location and they have a lot going on there. They take people out quite a bit to shopping and to different places to have lunch. They offer little apartments with full kitchens and even a little living room. The one that my father-in-law would be sharing has one bedroom and his own bath, and then there's another larger bedroom with its own bath. They're very nice and bright.

The rooms at Century Oaks were larger than the other places I've seen and nicely laid out. They had a patio or a balcony for all the rooms. The residents seemed a little bit more youthful and active, and more than half of the residents were completely independent. Many of them had pets, and they were running around with their owners. They had a pool, exercise classes once a week, aerobics for swimming, a room for physical therapy, 2 laundry rooms -- one at each end of each floor -- a library, and an arts and crafts room. Some of the areas seemed dark, but it was not depressing.