Brookdale West Melbourne

Martha Ann

I visited my friend in Brookdale West Melbourne. It was very nice, I was able to try the food. I didn't really talk to any of the staff, but they were very, very friendly, and my friend likes living there. I went there after the COVID came up, and that's closed down a lot of the things they used to do. Now they could go back to the dining room, but for a little while they couldn't go to the dining room. They had chairs set up in the hallway, and they delivered their meals to them when COVID was at its peak. They had trips, they had a gym, they had two exercise classes a day; one was chair yoga. They had a nice library, and they had a little library van that came every two weeks where you could ask books from the library and they would bring them in because their library space was not that big. They did arts and crafts, they had music, they had church people that came in. During pre-COVID they would have musicians and would put on little shows. They did take them to trips like Walmart, Target, and they provided transportation to the doctor.

SR

I've always loved Brookdale West Melbourne (Formerly Clare Bridge of West Melbourne). I liked that it's open, and it had a lot of light in there, which is good for Alzheimer's. I liked their activities and the different areas where they provide those. Next year or later in the year, if we go, that's where he's going to go. It's really nice there. They had sing-along and arts and crafts. The staff was very professional.

Cindy121206550

We moved my mother-in-law into Brookdale West Melbourne (Formerly Clare Bridge of West Melbourne) in January. The staff was very open to answering all the questions that we had. It specializes in memory care, so all of the nurses and everybody that works there has to go through specialized training just for memory care, and that's what we really liked about it. It is clean and you could really tell that they care about the people that are there.

Kathy105464950

I just didn't like Clare Bridge of West Melbourne. The part that we went to was all memory care, so my step-mom couldn't go with my dad there. He would have to go to the other side of the road, which was the assisted living. It didn't seem clean, and it just wasn't nice. It reminded of a very old, bad nursing home. They had the sickest, the oldest, and the patients were just really bad there, so that was a turn off to me because my dad did not like that. He is not there yet. I guess it was understandable because we just left that brand new beautiful place to come to this place, and it was like, "Oh my God." The exterior was not maintained, and when we walked in there, it just wasn't nice. I didn't like it, so we were in and out of there very quickly. It just wasn't what we were looking for. When we went to the other side of it or the assisted living part, it was at least halfway decent, but still, it was close to the highway, very small, and not up-to-date.

Provider Response

Pamela33

My father was at Clare Bridge. We're not very happy with what happened there. They don't tend to monitor their residents very well in the evening, so the residents can get confused and go into the wrong room, and by accident thinking it's their room he had several of his possessions turned up missing, like clothing, shoes, eyeglasses, linens, quilt, etc. They weren't good at cleaning the rooms. He did not even have a soap dispenser to wash his hands in his room for like 9 months that he lived there. He was not allowed to have any toiletries in his room. They would supposedly keep those in a bin in a locked laundry room. There were a lot of things that were going on and on There would be medical issues that I was never told about and I wouldn't be given results of tests without asking. Some of the staff was just acting in a very non-professional manner using foul language. My father was on the upper end of a spectrum when he lived there and he did not require constant supervision or care. Other residents did, so he was very out of place. The courtyard that the residents were allowed to use that's on the interior of the building was very small. The residents were supposed to have access to that and several times I would go in the middle of the afternoon or even morning and those doors were locked so the residents could not even go out there and sit in the fresh air. I believe the food might have started out well, but two days after my father left Clare Bridge, he had to be taken by ambulance to the local hospital because his blood numbers were severely anemic and had to get two blood transfusions. So that tells me that he was not being fed nutritious, iron-rich food. The room he had was a nice room although there were plumbing issues in it for some time, but they eventually did get those straightened out.

Provider Response

Caring107513050

Mom was at Clare Bridge of West Melbourne before she passed away. The staff loved my mother very much. The place was topnotch. It was very clean, and the rooms were kept manicured on a daily basis; it was really nice.