Bridgeview Center

This facility may get high ratings, however, my family's experience there was horrible. My mother was there approximately 6 weeks. My father visited her 7 days a week for approximately 4 hours a day. She was in the memory care unit. While under their care, she received horrendous bruises on the inner thighs on both legs. The staff did not advise him of the injuries. He found them while he was helping her in the bathroom. When he inquired about them, the nursing staff couldn't give a straight answer. One nurse said that she got them while sitting on the floor crossed-legged, another nurse said she got them by sitting on her bed with one leg tucked under the other leg. Finally, another nurse told my father that she had a bowel movement and needed to be cleaned. They obviously used excess force to get her cleaned up. My mom also claimed that her arm was hurt. Of course, she had no memory of what had happened. While talking to management regarding this issue, she stated to me, "your mom is really strong." I thought that was a very odd observation. How would she know how strong my mom was? It doesn't matter how strong she may or may not be, no bruises as bad as those should ever be left on any patient. In addition, during the admissions process, the person who handles the finances told my father that he would to cancel my mom's policy with Humana because they did not have a contract with them. She said that we would pick up a policy with United Health Care through AARP. He later found out that Bridgeview was not entirely trueful. A representative from Humana told him that was not true. There were patients at Bridgeview that they served.. Please check carefully with any facility before cancelling insurance and then being told you have to pick up another policy before your family member can be admitted to a facility or given care at a facility. It is a difficult decision to place any family member in any type of a facility. Make sure you check any facility carefully and are very comfortable with the care they will be providing to your loved one.

I am grateful and can sleep at night knowing my Mom is getting such wonderful care. The people that work at this facility are wonderful, caring individuals that really go the extra mile for their memory impaired patients. I have had my Mom in other facilities but none can compare to the quality of care she gets here!!