Metro West Nursing and Rehab Center
5900 Westgate Drive, Orlando, FL 32825
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Reviews of Metro West Nursing and Rehab Center in Orlando, Florida
3.33
(12 reviews)
Facility
3.3
Staff
3.3
Food
2.9
Activities
2.6
Value
2.7
J
1
|
December 20, 2023
My mother stayed at this facility for 18 days and the lack of communication and care was awful. She was left to sit in her own urine for hours to the point that she was wet from her knees to her chest. Staff would tell her we just changed you and would walk away for hours knowing that she was sitting in urine or feces. The doctor didn't communicate with her surgeon, the staff at the facility, her or me which lead to issues with her care. When I questioned why the doctor wasn't returning calls to the surgeon he threaten to discharge my mother and dump her in an ER. There is no way for a patient to ask for help other than a squeeze bulb that makes a light come on over the door. The average wait time for someone to and see what was needed was 2 hours. They say you can come anytime but the front door is always locked and many times we would be left standing there waiting for someone to let us in or out.
Rapper49
3
|
January 31, 2023
I am currently a resident at Metrowest and if not for the Activities Department I would have gone to another facility...!!!
Burr4444
5
|
January 23, 2023
My experience at Metro- West was good my physcial therapy team Ortishia o/t Alex p/t and Alba o/t were very nice and patient therapy. They work very hard to get me mobile ,and Jennifer the director of rehab use to stop by my room every morning to say good morning. My wound care nurse Zilla was so loving and caring She really honestly care about me and my health well being.My social service coordinator Chris show me a lot of love and respect doing my time at the facilities and doing my departure to make sure every thing went right .
trirdbase
1
|
September 19, 2022
rooms very small and crowded, nursing staff after 6:oo virtually non-existent -prepare to wait an hour or two. Had neck surgery and spine surgery, nurses didn't care when they changed bedding ( not often ) almost rolled me out of bed twice. Loud TV's all night. Food was worst I have ever been served, Couldn't tell what the meat( ? ) was -soggy waffles-Eggs( ? ) terrible, haddd my wife bring me food. Told theem every day- NO SCRAMBLED EGGS NOR OATMEAL, so everyday got eggs and oatmeal. Had about 1 hour of rehab in 7 days until I dismisssed myself. Horrible experience
Grammy J
2
|
February 22, 2019
This was a 5 Star facility at one point. Things operated well and there were few problems. Over the past six months the staff changes have caused numerous issues. There is a constant revolving door of Aides and support staff. Staff is not trained well and supervision is lacking. English is not always used between staff in the wings. Following my mother’s visit she was admitted to the hospital for a number of issues which should have been observed while she was a resident of MetroWest. I would run not walk from this facility.
Watching out from Mom!
5
|
April 13, 2018
Thank you Metro West Nursing & Rehab Team for the excellent job you did with my mother who was there with you for about 3-weeks for therapy after knee surgery. The facility was clean and the staff so knowledgeable, helpful and caring. I must admit I was concerned about leaving my mother in the hands of a Skilled Nursing Facility buy so glad I brought her to Metro West. It is no wonder that your facility is a Joint Commission Approved facility. My mother is doing so well and we have the Metro West Nursing & Rehab Team to thank for it.
What you can do with Caring
Medicare
Health
5.0
Overall
5.0
Quality
5.0
Staff
2.0
About Metro West Nursing and Rehab Center in Orlando, Florida
Metro West Nursing and Rehab Center is a Senior Living provider in Orlando, Florida that offers residents Nursing Homes services. Contact Metro West Nursing and Rehab Center for more details on services and rates.
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