Metro West Nursing and Rehab Center

kimberly

My mother was a staying here recovering from a broken hip. When she arrived they put her in a bed that was soaked with pee. I was there when she tried to call for some water. It took over 3 hours for them to bring her a glass of water! Her medications were not correctly dispensed. Being given at all different time, if at all. Some needed to be taken with food and she had to keep telling them to bring them back when she ate. Good luck getting pain meds. The food is poor. They are feeding the cheapest meals they can make regardless of any diet restrictions. Grilled cheese and fry's for dinner for a diabetic! They do not communicate with the family, even though POA is in effect. They also do not return phone calls.

J

My mother stayed at this facility for 18 days and the lack of communication and care was awful. She was left to sit in her own urine for hours to the point that she was wet from her knees to her chest. Staff would tell her we just changed you and would walk away for hours knowing that she was sitting in urine or feces. The doctor didn't communicate with her surgeon, the staff at the facility, her or me which lead to issues with her care. When I questioned why the doctor wasn't returning calls to the surgeon he threaten to discharge my mother and dump her in an ER. There is no way for a patient to ask for help other than a squeeze bulb that makes a light come on over the door. The average wait time for someone to and see what was needed was 2 hours. They say you can come anytime but the front door is always locked and many times we would be left standing there waiting for someone to let us in or out.

Rapper49

I am currently a resident at Metrowest and if not for the Activities Department I would have gone to another facility...!!!

Burr4444

My experience at Metro- West was good my physcial therapy team Ortishia o/t Alex p/t and Alba o/t were very nice and patient therapy. They work very hard to get me mobile ,and Jennifer the director of rehab use to stop by my room every morning to say good morning. My wound care nurse Zilla was so loving and caring She really honestly care about me and my health well being.My social service coordinator Chris show me a lot of love and respect doing my time at the facilities and doing my departure to make sure every thing went right .

trirdbase

rooms very small and crowded, nursing staff after 6:oo virtually non-existent -prepare to wait an hour or two. Had neck surgery and spine surgery, nurses didn't care when they changed bedding ( not often ) almost rolled me out of bed twice. Loud TV's all night. Food was worst I have ever been served, Couldn't tell what the meat( ? ) was -soggy waffles-Eggs( ? ) terrible, haddd my wife bring me food. Told theem every day- NO SCRAMBLED EGGS NOR OATMEAL, so everyday got eggs and oatmeal. Had about 1 hour of rehab in 7 days until I dismisssed myself. Horrible experience

Grammy J

This was a 5 Star facility at one point. Things operated well and there were few problems. Over the past six months the staff changes have caused numerous issues. There is a constant revolving door of Aides and support staff. Staff is not trained well and supervision is lacking. English is not always used between staff in the wings. Following my mother’s visit she was admitted to the hospital for a number of issues which should have been observed while she was a resident of MetroWest. I would run not walk from this facility.