Delaney Park Health & Rehabilitation Center

My mother-in-law went into Delaney Park Health and Rehab 215 Annie Street Orland Fl. after a pacemaker, which was recommened by the Hospital case worker. It was a nightmare. when we arrived her medication due that day was not given until late, they said a new nurse was on!!!! Patients donot have phones in room, main number never answers, very poor communication. After she arrived it was shut down due to COVID. She continued to decline, was put on oxgyen, was transported to her personal heart Dr. which perscibed medication, went back to Delaney, kept getting worse. Her Heart Dr. and his nurse were trying to dicuss this her situation with the Dr. and a nurse at Delaney, who lied to us and said he had spoken with heart Dr. THIS NEVER HAPPENED. Her Dr. was appalled of this lie. Thankfully her heart Dr. sent her to hospital she had to be hydrated, oxygen (which Delaney said she no longer needed) and all new medication. My motherinlaw WALKED into Delaney, had to leave Delaney in ambulance unable to walk!! Thankfully she went to another rehab and is home doing well. Don't know what is going on there but this place needs to be investigated. We are now working on this, due to the fact we almost lost her. We would never recommend this place,Horrible.

My mother-in-law is at Westminster Care of Delaney for rehab. It's all very new, clean, and very different than what you think a rehab usually looks like. This is very sleek, bare, minimal, and open. They have the rehab rooms. I don't like that there isn't any outdoor place where people can sit, and I don't like that there are no phones in the rooms. It's a beautiful facility. The young woman that works with us said they have a very good reputation for getting people rehabbed out of there, and when I looked that up she was right. She's in a shared room. The nurses are lovely, and my mother-in-law loves them. Her care has been great, and they have conversations about their makeup and hair. The staff is very nice. She hasn't complained about the food.

I visited Delaney Park (Westminster Care of Delaney) for my father. I liked the staff-to-patient interaction and how they’re very friendly to each other. It was more of a family-oriented place. However, I don’t know if they were able to handle a dementia patient, and they didn’t seem to have as much space as what we would have liked.

My father stayed at this facility short term, following a hospital stay for heart related surgery. This facility is probably average and did meet his therapy needs for rehabilitation. It is clean, but not as clean as others I have visited, and though staff are friendly, I wouldn't consider them to be attentive to a level that they know most clients in an individual manner. More than once I saw a nurse (or other staff member) approach my father and either not know his name at all (calling him Sir for instance) or confuse his name with another patient (he was called by his roommate's name at least twice during his stay). My father shared a room with another man while he was here. Our preference would have been a private room but the facility only has a limited number of private rooms and I would consider that to be a limitation, especially if we had been looking for longer term care. The facility has a small outdoor area but it seems to be used mostly for those residents who were smoking (the smoking area was separated but because the overall area was small, smoking smells spread throughout the entire outdoor area). Because of this, it was hard to enjoy much outdoor time as I wasn't happy with the smell of smoke in the air and our health concerns related to second hand smoke, especially since my father was recovering from major heart surgery. Activities in this facility are limited but available. For long term care clients I would think this would be an issue but since my father was only there for rehabilitation it didn't bother us too much (most of the time he wasn't spending with us, he was spending doing physical or occupational therapy). The discharge process in the facility was confusing as well. We never had a plan of care meeting with staff and so, when it came time for my father to return home we were only given about a day or two notice (in fairness though they did offer to extend his stay if we needed them to but said that he would have to change rooms and billing would be affected because his stay would change from a rehabilitation stay to more of a long term nursing care stay). We were very anxious to have him home and so, we made the situation work as best as we were able. I do think, however, better communication with the family would have assisted us in being ready for the transition from my father's rehabilitation stay to his return home. Overall, I would give Delaney Park a neutral rating. I think that for short term rehabilitation the therapy staff is mostly a positive. They did their job well and worked to prepare my father to return home. I'm neutral on the nursing staff, as I did not find them to be deficient in their work but also did not find them to really work to make the clients feel "at home". For a more long term stay, I would look to find a facility that has a more active activity schedule and a better outdoor area for the residents. For a short term stay, however, this facility might be adequate for some individual's needs.