Provider Response
We are sorry to hear Brookdale Canopy Oaks did not meet your expectations and appreciate you sharing your feedback. We would welcome an opportunity to discuss it with you personally and hope you will call us.
Offers Assisted Living and Memory Care
December 06, 2019
Provider Response
We are sorry to hear Brookdale Canopy Oaks did not meet your expectations and appreciate you sharing your feedback. We would welcome an opportunity to discuss it with you personally and hope you will call us.
April 12, 2019
March 28, 2018
October 28, 2017
June 07, 2017
August 16, 2016
June 10, 2016
September 30, 2015
August 31, 2015
August 21, 2015
November 27, 2014
Provider Response
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we need to focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
October 07, 2014
Provider Response
Thank you for taking the time to visit and share your thoughts about our community. We deeply regret that we were unable to meet your expectations. Please be assured that we are always trying to engage our residents through scheduled programs and outings designed with their interests and capabilities in mind. From fitness and education programs to cultural and social events, there is something for everyone!
May 29, 2014
May 29, 2014
May 10, 2014
April 26, 2014
March 26, 2014
December 20, 2013
December 12, 2013
November 30, 2013
November 25, 2013
October 29, 2013
September 29, 2013
August 27, 2013
August 08, 2013
May 14, 2013
November 16, 2012
February 28, 2012
April 27, 2020
May 30, 2019
September 12, 2018
What ongoing training does the staff receive in dementia care?
MC staff completes all state required yearly training (4 hours) as well as monthly training by our Clare Bridge Program Coordinator.
Describe the overall population of assisted living residents at Brookdale Canopy Oaks. What is their average age? What are their favorite things to do?
We have a great mix of residents with about 70% female and 30% male with an average age of 80 year old and they love puzzles, bingo, exercise classes and fun outings.
What programs or activities does Brookdale Canopy Oaks offer to enrich residents' well-being?
Our community offers exercise classes, therapeutic art, health talks, religious services, mystery rides, a Veteran’s club, live entertainment, daily social hour and much more.
What places are near Brookdale Canopy Oaks or within walking distance for assisted living residents to enjoy?
Our community is right next to On Top of The World retirement community which offers fun events in their town square and also near shopping, banks, restaurants and tourist attractions.
What transportation services does Brookdale Canopy Oaks offer to assisted living residents?
We offer transportation to physician appointments two days a week, weekly trips to Walmart and other grocery stores, pharmacies, banks and also a weekly mystery ride, as well as monthly lunch outings and other fun trips.
What makes the chef or dining program at Brookdale Canopy Oaks exceptional? What kind of menu can assisted living residents expect?
We use restaurant style dining with two daily entree selections as well as an anytime menu with other options.
What safety features or security measures does Brookdale Canopy Oaks offer to assisted living residents?
We have concierge coverage at the front desk 11 hours a day on week days and 9 hours a day on weekends, a nurse call system, monthly elopement drills, monthly fire drills, resident ambassadors who help orientate new residents and CPR trained staff.
How does Brookdale Canopy Oaks keep residents' families informed about their loved ones?
Monthly newsletter, email blasts to families and residents, guardian angels program (each manager assigned a number of residents to check on weekly and also call their families).
What is the care staff-to-resident ratio at Brookdale Canopy Oaks during daytime and nighttime hours?
Staffing patterns are determined by current resident assessed care needs.
If Brookdale Canopy Oaks accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Our community accepts dogs and cats who are current on their shots (subject to approval by Executive Director). Large enclosed courtyards for playtime or sidewalks and grassy areas on the front side of our property.
What ongoing senior care training does the staff receive?
Our staff receives all required state training each year, as well as CPR training and monthly dementia care training.
How many staffers are on duty in the daytime and overnight?
MC staffing varies based on the acuity of the residents, but we are always well over the state standard for the total of weekly direct care hours.
What safety features or security measures does Brookdale Canopy Oaks provide to protect residents who wander?
Assisted living residents must sign out if they are leaving the property. We do checks at meals and if a resident is not at the meal we locate them or check the sign out book to see if they have signed out. We have a detailed elopement policy and procedure and have monthly drills.
What programs or activities does Brookdale Canopy Oaks offer to keep residents engaged? How does the staff engage residents' long-term memories?
We have a specialized extensive activities program which involves cluster activities based on a residents cognition level. Some activities include Reminisce, Trivia and Bingo.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our Health and Wellness Director assesses residents’ health and cognitive function every 6 months or immediately if there is a change in a resident’s condition.
What techniques does Brookdale Canopy Oaks use to support memory care residents during mealtimes?
Some techniques we use to support memory care residents during meal times are weighted silverware, direct assistance with feeding and a one on one approach to help direct and encourage. Weights are monitored monthly and physicians are involved for significant weight loss. Also refresh program (warm scented towel prior to each meal).
How does Brookdale Canopy Oaks keep residents' families informed about their loved ones' health?
Guardian Angels (each manager assigned a certain number of residents and they have weekly visits with them and call families) CARE Tasks (each manager has tasks to complete with every new resident and family that help orient them. Health and Wellness Director and house physicians communicate directly with their loved ones.
Describe the neighborhood around Brookdale Canopy Oaks. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
We are located in Southwest Ocala near On Top of the World retirement community. We are on a secondary road and are on a large grassy lot with a great front patio where our residents love to hang out.
Is Brookdale Canopy Oaks affiliated with a hospital if more care is needed?
We generally send our residents to West Marion if additional assistance is necessary. However it is resident choice and there are 3 other hospitals in town to choose from.
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
*Rates subject to change at any time. Level of care not included.
Assisted Living Facility #9441
We have a beautiful property with many trees. An interior courtyard for relaxing and barbecues. We offer private and companion living options.
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