Brookdale Canopy Oaks

Offers Assisted Living and Memory Care

31 Reviews
9070 SW 80th Ave, Ocala, FL 34481
Call (800) 385-2527
Brookdale Canopy Oaks (800) 385-2527

Reviews of Brookdale Canopy Oaks

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Assisted Living Reviews for Brookdale Canopy Oaks

August 16, 2016

By Susan534271

I visited this facility

I wouldn’t recommend Brookdale Canopy Oaks. The staff was nonexistent. The room was very old, not modern, not updated. The windows were full of mud, and when I asked the woman why the windows were muddy, she said that they had pressure-washed the place and hadn’t gotten to the windows yet, which was totally unacceptable. We went into the dining area and there was one lady sitting in there in a wheelchair, like they had forgotten about her. The tour guide said she was out of breath, but the tour took us three minutes, so I don’t know why she was out of breath. Being that out of shape, she shouldn't be taking care of the elderly. It had a horrible smell to it.

June 10, 2016

By Joyce277451

I am a friend or relative of a resident

Everything at Brookdale Canopy Oaks was very good. The staff was really good with my dad. I never had a problem with them, and they let me know if anything changed. Dad liked it, felt good, and adjusted well. They went to different places and had activities in the facility. They had a TV, a piano, and lots of things to keep the residents busy.

September 30, 2015

By Amy113679850

I visited this facility

I went to Brookdale Canopy Oaks for my parents. It was very nice. It was a little bit smaller, and maybe that would be good too. They had some nice facilities. I know they had a beauty shop -- which my mom would like -- and they also had a TV room. They had different activities going on that you could go to and some outdoor places that you could go sit. It was very nice inside too. It was decorated nicely. It seemed very clean. The room was a nice room.

August 31, 2015

By Anonymous112249350

I visited this facility

Brookdale Canopy Oaks was a little outdated. It was an older facility. I thought it was a little on the dark side. It could be a little cheerier. Everything is too brown. The staff was very helpful. It was small.

August 21, 2015

By Caring111613850

I visited this facility

I visited Brookdale Canopy Oaks. I was very impressed with the staff. They were very caring and very knowledgeable about what their facility provided. They were very helpful. The apartments were very nice and very clean, and the size was good. The arrangement was really nice and easy for someone to go around. It was a very nice facility. We looked at the dining room, and it looked like a nice dining area. They had some computer type games that they played. One of the things that impressed me was that everybody that we talked to seemed to be really interested in keeping the people there active and keeping them doing things that they could. They had people baking bread and baking cookies. There was a wide variety of activities they could do. However, the thing that impressed me most was that the rooms were newer, and the whole building was newer. The hallway in the Alzheimer's unit was wide, and it had a section down in the middle that had some artificial flowers, trees, and stuff like that. It just looked like it would be a much more pleasant place to be.

November 27, 2014

By Caring78411

I am a friend or relative of a resident

Emeritus at Ocala West did something very well. The facility itself was not as nice as the other facility my mom is in, but it wasn’t rundown. One of the things that impressed me right away is being in a nursing home, it didn’t smell like antiseptic; it smelled clean, and the only place that I kind of felt like they fell down a little was in their daytime staff. During the week was very good when it came to weekends and nights. Oftentimes if you would try to call there, sometimes the people you would get on the phone -- and I kind of have the impression maybe English was their second language -- and when you are trying to communicate about someone who can’t communicate well, it’s really frustrating when you are calling there and you trying to get information or give the information and they are not really understanding sometimes. So that was one place I would say they fell down. They came out to the house before we had mother go over there. They came over to the house, they evaluated her, and I thought they did a real good referral job of figuring out where she was on the scale, what stage she was in, and how much help she would need. I felt they did a really good job with that, and they seemed to have a really good comprehension of Alzheimer’s and how you handle people who have Alzheimer’s. There were a lot of things about it that was good; my only complaint about it would really be that they needed to do a better job and have some people in there that were more knowledgeable. They could go a long way if they would fix their problem with people.

Provider Response

Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we need to focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.

October 07, 2014

By Caring95900850

I visited this facility

My visit at Emeritus was not impressive. The hallways were wide, but it did not look like a comfortable place; it looked more like a nursing home. The ambiance, the common areas were not very impressive. There were plainly furnished rooms that did not have another purpose but for general activities. They have one little area where people could stop to get an ice cream, and that’s about it they could do there. There wasn’t a lot of activities that they could do there. There wasn’t a lot of activities that I saw at the common area, and there was nothing going on when I was there. The rooms were very plain, smaller and did not have a kitchen. Everyone there was in their night clothes and very casual. There was no dress code.

Provider Response

Thank you for taking the time to visit and share your thoughts about our community. We deeply regret that we were unable to meet your expectations. Please be assured that we are always trying to engage our residents through scheduled programs and outings designed with their interests and capabilities in mind. From fitness and education programs to cultural and social events, there is something for everyone!

May 29, 2014

By Caring93302750

I am a friend or relative of a resident

My mother is now at Emeritus at Ocala West. All the experience that I have had there is that the staff is very caring and very attentive to her needs. Pretty much, she is always happy when I talk to her, so I know that she is being well taken care of. They are very clean and tidy. It is like a very nice hotel. I know they do a lot of activities with them. They do entertaining things, and they do hands-on crafts. They just do a variety of things to meet all of the interests of the people there.

May 29, 2014

By Steve36

I visited this facility

Emeritus at Ocala West seemed a very nice place. My dad talked to some people in the lobby and saw some friendly people. I think he might have had a cup of coffee with somebody interesting there, and he’s very friendly. I talked to a few people, too. They were friendly and helpful. It seemed clean. The lobby seemed laid out nicely, and then there was a space behind, like a courtyard past it. There was nothing negative that I saw. The place seemed to be in the middle of things. It’s not too far from the hospital, maybe about ten minutes away at least. It’s not that far from everything. Overall it was a positive impression.

May 10, 2014

By Caring91867650

I visited this facility

Emeritus was clean and well-kept, but it looked old. It was quite far out in the country and not downtown or near shopping, and that’s primarily the problem I saw. They gave us a brochure of the activities. The rooms were average and nothing special, but it looked like a home.

April 26, 2014

By Caring81731650

I am a friend or relative of a resident

Actually, we signed my mother up for another facility, but then they decided she had too many memory issues, so we put her in Emeritus at Ocala West. Emeritus put her in the memory unit, and then, after she was there for six weeks, they put her in with the regular people. They said she didn’t need to be in the memory unit. She's going to be 90 years old this month, so then they decided it was more age-related and that they could work with her. She didn’t really belong in what they consider the memory unit. It’s going really well. It’s much better in the assisted living. She doesn’t have that problem with patients constantly coming in her room. I would say everybody I’ve talked to there has gone out of their way to be nice. I told them, when mother went in, that she’s going to have to be reminded to go to lunch, and every time we’ve been there they came and got her, and they’re real sweet with her. It’s just been really good. It was a $500 less a month when they moved her, and they didn’t have to do that. They regularly move people into memory care who need it, and move them out of memory care if they consider that they don’t need it, so they're very considerate like that. Everything has been positive. Maintenance has been very good, and they have a caring staff.

March 26, 2014

By Caring81326050

I am a friend or relative of a resident

The staff at Emeritus at Ocala West are very nice and they are taking good care of her. The rooms are very good as well as the food. They do some kind of crafts. They do some minimal sports and a little bowling game, and they play cards. They also do some trivia and they listen to music and watch TV.

December 20, 2013

By Nancy73346250

I am a friend or relative of a resident

My mother was at Emeritus at Ocala West for a month. It seemed like a good place. When you walked in, they had big white halls, swing chairs and recliners in the hallways, great activities, yummy food and the rooms were big and comfortable. They had a beautiful outside yard. Although they appeared clean, my mom got different rashes all over her body during her stay. The employees were really young and they could not relate to the seniors at all. They could not talk to them. When they threw my mom in the mental ward, I was beside myself. I thought that they did not have the knowledge or staff to control her. She was difficult but if you knew how to talk or calm her down, it was easily done. The other two facilities she stayed could do it, but this one couldn't. They did not have the skilled staff to take care of them.

December 12, 2013

By Caring75492950

I visited this facility

We went to Emeritus here in Ocala and it's very nice. Although it looked clean, but it didn’t smell clean. It just had an odor. The staff seemed to be very caring. Their accommodation, I would say, is adequate. We did try the food and it was okay. I actually participated in bowling there. They also have bingo, crafts, and cards.

November 30, 2013

By Lynn22

I visited this facility

The people looked happy at Emeritus at Ocala West and the facility is clean. They have plenty of activities with very friendly staff. The rooms were of decent size and they are always updating so they were in good shape.

November 25, 2013

By Ramonita

I visited this facility

The director at Emeritus called me and she said that she was following with a phone call I made for my father. When I called them back, she never got back to me. Apparently, they screwed up because it's not my father, it's my husband. When you make that kind of a mistake, I want to make sure that my husband's given the right medications. The first person that greets you is what represents your company and when I see somebody in jeans that's representing your company, that person should be a little bit more with etiquette, that turns me off right away. When I came in, there was nobody at the reception area and I had an appointment already set up. They told me to wait and then this other lady came in and I waited with her. She had jeans and like a t-shirt. It's like presentation at the supermarket. The room was not neat at all and people could get hurt in that office. When you're dealing with people with dementia, you have to be extremely careful in the way you leave things and how you leave them. Emeritus is more expensive per room but the services that they stage are cheaper.

October 29, 2013

By sunnyd333

I am a past client of this provider

The outdoor facilities are not kept up and accessible to the residents at will. There do not seem to be enough employees to assist the memory care unit at all times. You must stay on top of all of the care in any facility involved in memory care as the residents do not always know how to communicate their needs other than acting out.

September 29, 2013

By Caring71271150

I am a friend or relative of a resident

My wife is in ALF at Emeritus at Ocala West. We're very much satisfied with this place. She moved there last December 2012. Aside from assisted living, they also have memory care facility. I noticed that some memory patients always have somebody with them.

August 27, 2013

By Loving Husband2

I am a friend or relative of a resident

My wife is in an assisted living facility at Emeritus. I chose this facility because it met all my needs and they were very helpful in getting my wife in there. They have a very nice garden outside. The rooms that they have are good. Their staff is friendly and very helpful. I have lunch everyday with my wife and the food is good. Their dining room is equally good as well. Everything is just fine and I'm very happy with this place. I would recommend Emeritus to others.

August 08, 2013

By Aileen23

I visited this facility

Emeritus is very clean and everyone is very friendly. The rooms were very nice, well done, clean and has no smell and odor. Most were spacious and of fairly good size. The staff was very nice and they enjoyed what they did.

May 14, 2013

By Irvin1

I visited this facility

Emeritus was clean , nice and also expensive. The staff who showed me around was courteous and pleasant. She walked me around the different rooms like the recreation room where they played cards and bingo. I was able to see one of the apartments and it was immaculately clean. The only thing I did not like was the customer service when I called. When I called the first time, I did not know who I talked to and so I could not get an appointment. They called back after a day and I was only visiting Florida, so my time would be wasted if I was not able to get in.

November 16, 2012

By LeslieD1

I am a friend or relative of a resident

My grandparents enjoyed staying at Emeritus at Ocala West. My grandfather died but my grandmother still lives in that facility. It's nice, I have no complaints about it and it's just perfect.

February 28, 2012

By Anonymous18

I am a friend or relative of resident

I started my search looking for care for my Mother. Our sales rep, T. was very impressive. I felt like the facility was clean. The rooms are nice. The people seemed happy. I visited a few other facilities in the area. But, this facility went further than the others. They gave us furniture. That was nice. It was nice to not have to buy us furniture. It's been 1 1/2 months and I'd still give them 8 or 9 stars if I could for the level of service I got from, Trish. But, I was referred to a company to get help with financing through my Mom's VA benefits. This guy lied about the facts surrounding the liquidity of our annuities say they want asset for asset. This was not true. He tried to make us invest in their mutual funds. He said we could invest in their mutual funds or find someone else to help us.
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Memory Care Reviews for Brookdale Canopy Oaks

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Questions about Brookdale Canopy Oaks

What ongoing training does the staff receive in dementia care?

MC staff completes all state required yearly training (4 hours) as well as monthly training by our Clare Bridge Program Coordinator.

Describe the overall population of assisted living residents at Brookdale Canopy Oaks. What is their average age? What are their favorite things to do?

We have a great mix of residents with about 70% female and 30% male with an average age of 80 year old and they love puzzles, bingo, exercise classes and fun outings.

What programs or activities does Brookdale Canopy Oaks offer to enrich residents' well-being?

Our community offers exercise classes, therapeutic art, health talks, religious services, mystery rides, a Veteran’s club, live entertainment, daily social hour and much more.

What places are near Brookdale Canopy Oaks or within walking distance for assisted living residents to enjoy?

Our community is right next to On Top of The World retirement community which offers fun events in their town square and also near shopping, banks, restaurants and tourist attractions.

What transportation services does Brookdale Canopy Oaks offer to assisted living residents?

We offer transportation to physician appointments two days a week, weekly trips to Walmart and other grocery stores, pharmacies, banks and also a weekly mystery ride, as well as monthly lunch outings and other fun trips.

What makes the chef or dining program at Brookdale Canopy Oaks exceptional? What kind of menu can assisted living residents expect?

We use restaurant style dining with two daily entree selections as well as an anytime menu with other options.

What safety features or security measures does Brookdale Canopy Oaks offer to assisted living residents?

We have concierge coverage at the front desk 11 hours a day on week days and 9 hours a day on weekends, a nurse call system, monthly elopement drills, monthly fire drills, resident ambassadors who help orientate new residents and CPR trained staff.

How does Brookdale Canopy Oaks keep residents' families informed about their loved ones?

Monthly newsletter, email blasts to families and residents, guardian angels program (each manager assigned a number of residents to check on weekly and also call their families).

What is the care staff-to-resident ratio at Brookdale Canopy Oaks during daytime and nighttime hours?

Staffing patterns are determined by current resident assessed care needs.

If Brookdale Canopy Oaks accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Our community accepts dogs and cats who are current on their shots (subject to approval by Executive Director). Large enclosed courtyards for playtime or sidewalks and grassy areas on the front side of our property.

What ongoing senior care training does the staff receive?

Our staff receives all required state training each year, as well as CPR training and monthly dementia care training.

How many staffers are on duty in the daytime and overnight?

MC staffing varies based on the acuity of the residents, but we are always well over the state standard for the total of weekly direct care hours.

What safety features or security measures does Brookdale Canopy Oaks provide to protect residents who wander?

Assisted living residents must sign out if they are leaving the property. We do checks at meals and if a resident is not at the meal we locate them or check the sign out book to see if they have signed out. We have a detailed elopement policy and procedure and have monthly drills.

What programs or activities does Brookdale Canopy Oaks offer to keep residents engaged? How does the staff engage residents' long-term memories?

We have a specialized extensive activities program which involves cluster activities based on a residents cognition level. Some activities include Reminisce, Trivia and Bingo.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our Health and Wellness Director assesses residents’ health and cognitive function every 6 months or immediately if there is a change in a resident’s condition.

What techniques does Brookdale Canopy Oaks use to support memory care residents during mealtimes?

Some techniques we use to support memory care residents during meal times are weighted silverware, direct assistance with feeding and a one on one approach to help direct and encourage. Weights are monitored monthly and physicians are involved for significant weight loss. Also refresh program (warm scented towel prior to each meal).

How does Brookdale Canopy Oaks keep residents' families informed about their loved ones' health?

Guardian Angels (each manager assigned a certain number of residents and they have weekly visits with them and call families) CARE Tasks (each manager has tasks to complete with every new resident and family that help orient them. Health and Wellness Director and house physicians communicate directly with their loved ones.

Describe the neighborhood around Brookdale Canopy Oaks. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

We are located in Southwest Ocala near On Top of the World retirement community. We are on a secondary road and are on a large grassy lot with a great front patio where our residents love to hang out.

Is Brookdale Canopy Oaks affiliated with a hospital if more care is needed?

We generally send our residents to West Marion if additional assistance is necessary. However it is resident choice and there are 3 other hospitals in town to choose from.

Photos of Brookdale Canopy Oaks

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Services and Amenities of Brookdale Canopy Oaks

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Technology Extra: Emergency Call System

Health services

  • Medication Management
  • Physical Therapy
  • Nurse On Staff: Yes


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Wii Sports
  • Fitness Room

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • Low Fat
  • Low Salt


  • English


  • Resident Capacity: 120
  • Staff Patient Ratio: 20:1 Al; 10:1 Memory Care
  • Respite Care
  • Minimum Age: 65
  • Pets: Small Pets Allowed

Range of services

  • Physical Therapy
  • Occupational Therapy

Training Areas

  • Memory Care Training


  • Licenses: ALF License # 9441
  • State Licenses: AL9441
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About Brookdale Canopy Oaks

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services
  • Daily assistance with bathing and dressing
  • Medication management
  • Dining assistance and special diets
  • Assistance with reminders and redirection
  • Escorts and assistance with walking
  • Emergency response call system
  • Housekeeping
  • Laundry and linen service

*Rates subject to change at any time. Level of care not included.

Assisted Living Facility #9441

What Makes Us Special

We have a beautiful property with many trees. An interior courtyard for relaxing and barbecues. We offer private and companion living options.

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Map of Brookdale Canopy Oaks

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Brookdale Canopy Oaks

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