Nursing and Rehabilitation Center of Melbourne

Mark2048

I was admitted as a rehab patient after back surgery. I developed a a bed sore and almost died. The care was AWFUL. The aides never answered the call button. I would call my wife and she would call to get someone to come to my room. When I would see an amaide walking in the hall, I called to them. They wouldn’t respond. I developed a high fever. The doctor never came to see me. My wife came and rushed me to the hospital. The doctors in the emergency room said I would have died had I not got there within a couple of hours. THIS PLACE SHOULD BE CLOSED!!!

Visitor

My father stays in Consulate Health Care Of Melbourne. The care has to be monitored. I wouldn't leave someone alone in there that didn't have family that was going to be with them. We do have a lot of issues. The food is terrible, according to my father, and they have very little activities for him. My father entertains himself on a computer most of the day. He also reads and watches TV. They have bingo, but he hates it. The staff members have tried very hard to help my father adjusts, but the business office is very difficult to deal with. The nursing staff and the aide staff have really gone the extra mile to make sure my father got what he needed. I had lots of complaints when he went there, but they worked at resolving them.

YaYa1

Mom has been at Consulate for more than 2 years. It's very obvious that Consulate has been working hard to improve. I'm from out of town, but I try to visit frequently. Every time I come I notice lots of improvements to the facility. Everything is cleaner, pleasingly decorated, and there have been many upgrades. Best of all the staff is responsive to my questions and concerns about mom's care. Any concerns I have are addressed immediately. Management is hands on and they always have time to speak with me. The CNAs and Aides have been very helpful and accommodating. The head nurse has been there a long time and is very knowledgeable and also hands on. As an aside I've also noticed a more positive attitude among the staff - lots more smiles and conversations. The rooms are large enough for 2 people without feeling crowded. The bathrooms could do with updating, but are usually pretty clean. Physical Therapy, etc. is in the building so it's easy for residents to attend. The salon is open on Thursdays. It could do with a little prettying up as well, but she does a great job on mom's hair. Holidays are celebrated in a nice fashion. Mom particularly likes Bingo, Saturday nail day and anything special. There are other things offered but not everyone likes to participate in everything. Maybe some more encouragement to get the residents to an activity would be helpful to ward off boredom and depression. As said in another review, the food can probably be improved and it would be nice to see snacks offered in that span between lunch and dinner. I think they are available for residents to help themselves, but not everyone can. A newer bed for mom would also be good. I don't know about the condition of the other beds, but hers can use some care - maybe even a newer mattress. There's always room for improvement, but I think Consulate is on the right road. Please keep up the good work - it shows.

Mary M616441

My husband is in Consulate Health Care Of Melbourne. It so happened that I signed up Lenny up for Medicaid, and they would take care of everything. We're getting along fine on Medicaid. Consulate is an older building; there's always repairs to be done. But if you go in and ask Lenny how he is doing, he'll say, 'I'm happy here.' So he is fine. He hasn't eaten one of their meals though. I would bring lunch in, and he eats my lunch; I eat his tray. The food leaves a lot to be desired. Sometimes, it is frustrating. Things have a way of disappearing, and that's number 1. Secondly, we're the last ones to get the meals. Tonight, the meal was cold. I had to go and have it warmed up, but I'm not allowed access to the microwave, so I had to wait until a CNA came along to warm it up for me. The CNAs would come on board at 3 p.m., and we don't see them until quarter of 4. The trays start coming up at 5 p.m., but we're the last one. The CNAs if they don't come right on, it doesn't give them time to change and get the patients ready for dinner. Sometimes Lenny has to eat supper with a wet brief on.