Caring.com
Caring.com

(800) 558-0653

Complete Care at Brackenville Hockessin, DE

100 St. Claire Drive, Hockessin, DE 19707

(855) 798-2040 (Caring Family Advisor™)

3.2

(13 reviews)

Offers Assisted Living, Home Care, and Nursing Homes

Photos of Complete Care at Brackenville

Get Cost Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs, you agree to our Terms of Use and Privacy Policy. You also consent to  receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Community Comparison

Currently Viewing

Complete Care at Brackenville

Hockessin, Delaware 19707


3.2

(13 reviews)


Bedroom Type


Starting Price

Pricing not available



Care Types

Assisted Living, Home Care, Nursing Homes

View Community

Millcroft Living

Newark, Delaware 19711



Bedroom Type

one bedroom apartment, two bedroom apartment, studio


Starting Price

$3,775/mo



Care Types

Continuing Care Communities, Nursing Homes, Assisted Living, Independent Living

View Community

What you can do with Caring

  • Search the Caring database

    Quickly search the largest online senior living and senior care directory

  • Read reviews and expert guidance

    Read our authentic consumer reviews and content by experts

  • Speak to a Family Advisor for free

    Guided, expert advice to find the best community or agency for you

  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

Get cost Information
Find out availability
Ask about payment options

Reviews of Complete Care at Brackenville in Hockessin, Delaware

3.2

(13 reviews)

  • Facility

    3.4

  • Staff

    2.7

  • Food

    2.4

  • Activities

    2.5

  • Value

    2.3

Joanna DiFilippo

1

May 20, 2023

I am a friend or relative of a current/past resident

My mother passed away in this facility last month after being there since February. Christiana Care discharged her before they were supposed to, and sent her to a facility 20 miles away. In desperation, I swallowed my pride and asked a favor to get her into Complete Care. She was admitted to the Rehab wing with the hopes of getting her strength back so she could return home. She received excellent care on that side from the nurses and aides (especially, Faith, Gabby and Elvis). Unfortunately, because she was uncooperative with rehab and a "disturbance" because of her dementia, she had to be moved to the long-term wing. That wing is WHY I am giving this facility 1 star. With the exception of Scott, (one of her nurses), Daniel and Tiara (two of her aides) and a couple other nurses and aides whose names I can't recall, the care she received in that wing was nothing short of neglectful. There were countless times it would take more than 15 minutes for an aide to answer a call bell. There were countless times my sister or I would have to go looking for someone because the bell was going unanswered. They often times told us to let her just go in her brief because it was easier for them to change that rather than having to get her up to take her into the bathroom. A couple of the aides were very rough. I witnessed this myself on one occasion when two of the aides took her into the bathroom in her wheelchair. I could hear my mother saying they were hurting her and before I could barge in to see what they were doing, they were bringing her back out. They were so rough with getting her back into her wheelchair, they gashed her leg. Of course when confronted, they denied it. There were times my mother would be put in her wheelchair and left for hours until one of us got there and put her back in bed ourselves. There were many times we'd find the aides watching videos on their phones or studying and doing homework during their shift. The night she passed, we were gathered in the dining area and saw one of the aides come out of an office with a pillow and blanket. In the weeks before my mother passed, my sister asked them several times to check to see if my mother had a UTI. Finally, the week before she passed, they decided to do one. We have yet to get the results, even after leaving several messages. They are so grossly understaffed at this facility that they need to use outside agencies for coverage (and we were actually told that). Also, the communication at this facility is seriously lacking because my sister received a call almost a week AFTER my mother passed asking her if we had reached a decision regarding my mother's DNR status! But the action of this facility that shows me the total insensitivity and lack of compassion of some of the staff is when I received a TEXT message from th Director of Nursing (who knows me and my family personally) the day after my mom passed that began with "Good morning" and went on to inform me of her time of death (which was 15 minutes AFTER the nurse on duty called my sister to tell her my mom had passed). Not even a word of condolence. If that's not cold and insensitive, I don't know what is. Is this the way this facility passes on such sensitive information to grieving family members?! In closing, I will give 5 stars to the front desk staff. ALL of them were kind and friendly every time I was there. Maybe you should have them give a lesson in kindness and compassion to some of your staff. JOANNA DIFILIPPO

Julie

4

August 3, 2022

I visited this facility

Complete Care at Brackenville was smaller, which is good. Its appearance wasn't terrible, but it wasn't great either. I like the location because it's close to my family so that we can bring my mother closer. They have a few private rooms, which we were looking for my mom. They have double rooms with two beds, two closets, and two nightstands. It's sort of like a dorm room or a hospital room sort of situation. It wasn't stellar, but it wasn't dirty. The few staff members that I met were pleasant and nice. We have heard from other people that the care is good there.

Redhead7

1

April 9, 2022

I visited this facility

Rude and lazy employees who tell patients that" It's not my job" when help is needed. Clients left in soiled diapers for hours. An elderly patient fell in the hall and noone came to help. Requests for food denied. Bedside tables are filthy and not wiped for weeks. Heartless and heartbreaking treatment.

Renee

4

February 1, 2021

I am a friend or relative of a current/past resident

My mother-in-law ended up in the hospital, then rehab, and they sent her to Brackenville Center and that's where she's staying for now. We visited her through the window. She's been there since the beginning of November. Right now, she's in long-term care. It's in a nice area. We haven't really been able to see her, so we can't really tell much about the conditions, but she seems fine. I only see the front desk person. They call my husband once in a while, not me, but we call there because we're trying to find out when they're gonna allow visits, so we communicate with them often. She's been in several different rooms. Basically, there are two beds in a room. I really can't tell what it looks like through the window, but it's a shared room. There's an area outside that they could go, but I don't know how they get there. We're very limited at this point with Covid. She had rehab in the beginning, but they're not really doing much with her now.

Provider Response

Renee, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

Nursinghome

1

December 13, 2019

I am a friend or relative of a current/past resident

My mother was there for 5 days and on the 5th day we had had enough. First night there, we asked for a bed with rails since we were concerned that she would fall out of bed. No one knew if there was any or when we could get one; they suggested fall mats which we had to ask for three times and they finally brought just "one". We had to ask to get her out of bed in the morning and had to ask to put her to bed in the p.m. (only once did we not have to ask). She was in the rehab section of the facility and was suppose to receive physical therapy. She only received one session and one more on the day she left and that was just because we had complained. We were there each day - most of the day from morning to night to take care of her. It scares me to think what would have happened if we weren't there. TVs didn't work well - food was awful - And these are just some of the issues we experienced. WOULD NOT RECOMMEND THIS FACILITY AT ALL!

Provider Response

We would like to address the situation you have described. Please contact our Compliance Department so we can further investigate.

goyoga

2

June 28, 2019

I am a friend or relative of a current/past resident

Rooms are adequate. Majority of the LPNs that give meds are like robots. They hand out medication as they get there. Poor assessment skills and poor interaction with patients. The aides do not check on or turn change patients in a timely manner. Patients need an advocate to check on them very frequently. There is a handful of staff that do show compassion and they need to hire more caring and better staff. Food is institutional

S D

5

May 6, 2019

I am a friend or relative of a current/past resident

My grandmother was a resident at Brackenville Center for almost 5 years before she passed away. I had the experience of her admission shortly before the transition from a Franciscan center to Genesis Health Care. I've also worked in several long term care facilities. No center is absolutely perfect but I have to give Brackenville a 5 - star rating because the entire staff, from administrators to health care staff to dietary to maintenance, each and every one of them do their best to give some amount of personal attention to each short term guest or long term resident. Are there opportunities for improvement? Absolutely! My grandmother was very vocal about what she did and didn't like. The care conferences were useful to work out some of her personal quirks and of course, her real needs. I would absolutely recommend Brackenville Center to anyone looking for a new "home" for their family.

Shirley121840050

4

March 14, 2016

I am a friend or relative of a resident

Brackenville Center is pretty new and in good shape. They have a very nice dining hall and a church. Mom undergoes physical and occupational therapies and was allowed to bring her pet. They have bingo, movie nights, puzzles, and play different games, like Family Feud. Mom is very picky, but she likes the staff.

Caring108776150

3

July 15, 2015

I visited this facility

It used to be run by the Franciscan monks, and one of the reasons I looked at Brackenville Center was because my mother is Catholic, and I thought she would like it. They were in the middle of remodeling, but the quality was very bad. The people I met were wonderful, and it looked like there would be a lot of care, but it definitely needed to be remodeled. They were also very good in giving me ideas and options. I did like them; I liked their philosophy and what they were saying, but it's just the building my mother would have never stayed in. It was a really old building -- all things considering -- and yes they were remodeling, but it just wasn't pleasant. There were a lot of people in wheelchairs just sitting around, and this would really upset her, so I knew it was another thing that was not going to work.

Caring101527450

3

February 13, 2015

I am a friend or relative of a resident

My friend had been sent to Brackenville Center from the hospital and was there for three months. I thought it was extremely unattractive, and the room was not nice at all. They did have some musical programs that she attended. The regular staff was great. The weekend one did not seem to be able to get the pain medicine to my friend. They should get the medicine to the people when they need it.

ElaineM66

5

May 27, 2014

I visited this facility

The family of Mary Jane B. would like to thank the Franciscan Center and their staff for helping our mother and our family through a most difficult time. The staff welcomed us and cared for our mother until the very end. You gave gentle care and hugs when needed. Your part in our situation let our mother die with dignity. We thank you all. I do apologize for not sending our remarks sooner. We did have another death in the family and I'm just catching up.

Caring66157350

5

December 27, 2013

I am a friend or relative of a resident

My wife is a current patient of Franciscan Health Care Center. We chose this for her because it's close to me, only 15 minutes away. The staff and their services are good. I think they're doing a good job there. The people who take care of my wife are very good. Their rooms are very clean. It is not that large of a facility, it is just right, but I like them better than others. I would recommend them.

jeklair

4

August 29, 2012

I am a friend or relative of a resident

The staff is very friendly and my dad is being taken car of very well. Each resident has his or her own room to be in. The facility is very clean and as soon as i walk in the have hand sanitizer to wash my hands. My dad also has his own tv to watch when hes there. My overall satisfaction with the facility is pretty good.

What you can do with Caring

  • Search the Caring database

    Quickly search the largest online senior living and senior care directory

  • Read reviews and expert guidance

    Read our authentic consumer reviews and content by experts

  • Speak to a Family Advisor for free

    Guided, expert advice to find the best community or agency for you

  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

Medicare

  • Health

    2.0

  • Overall

    3.0

  • Quality

    5.0

  • Staff

    3.0

Medicare Provider Number: 085042
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Complete Care at Brackenville in Hockessin, Delaware

Map of Complete Care at Brackenville

Help seniors by writing a review

If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.

Request Pricing Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs, you agree to our Terms of Use and Privacy Policy. You also consent to  receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
alt text

Compare costs, photos & reviews of senior living and care options near you.

 

Questions?

Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.

(855) 798-2040

Didn't find what you were looking for?

Caring's Family Advisors can help answer your questions, schedule tours, and more.

Call us at (855) 798-2040

Helpful Articles

Senior Living Communities near New Castle County, DE

  • Chester County
  • Delaware County
  • Cecil County
  • Salem County
  • Philadelphia County
  • Lancaster County

Senior Living Communities near Hockessin, DE

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Our Services

  • Senior Living Directory

  • Senior Care Directory

  • Caregiving Resources

  • Sitemap

  • Terms of Use

  • Privacy Policy


© 2024 Caring, LLC. All rights reserved.