Vista Cove Care Center at Santa Paula

caregiverhh

My grandmother was placed in this facility after being discharged from the hospital. I wasn't impressed with the upkeep of the building, but was hopeful the various would be adequate - it wasn't. My love one developed pressure sores as they were not repositioning her and would leave her in soiled diapers. I discovered a pressure sore on her heel four days into her stay, the nurses were not aware it was developing. My sibling discovered a festering pressure sore on her above her buttocks - the nurses never told us about it, we also discovered it on our own. By the end of her 13 day stay, the sore developed into a stage 3 pressure sore. She was admitted with no pressure sores, per the hospital's discharge staff/paperwork. Her wedding ring was stolen. The facility never completed an inventory when she was admitted, they completed an incomplete inventory 5 days after admission and had the patient with dementia sign it, even though they knew my father was power of attorney. They then tried to convince us she never had a ring, even though we specifically took photos of it on her hand inside the facility. Avoid at all costs. This facility is inadequate and their staff are not honest people. I will never allow another family member to be admitted to their facility.

Che

My husband is currently in Vista Cove Care Center at Santa Paula. They're very guarded because of COVID. They're like a hospital and you can't go in there without a mask. They won't even let you go in to visit unless there's an appointment. I appreciate what they're doing, but it is frustrating for me because I want to go see him and I have to make an appointment. I know it takes so long, but I understand why they have to do that so it's OK. I asked if someone could call me and let me know how he's doing, and the lady in charge of the physical therapy department called. She was very nice. It looks very nice; it has nice chairs outside where you can sit in the shade and have umbrella-covered tables. And in the back, they have sort of a tent so you don't have to be in the sun. So they bring him out and we can sit outside and talk to him. His insurance is paying for it. I'm satisfied. He's safe and in good condition and he seems happy when I see him. He's not crabby or angry or anything, so I'm assuming he's content.

Frank48

Vista Cove was nice, but very crowded with small rooms. However, the staff was good, and the residents were happy. I was not able to try the food, but I saw it, and it looked good. It was very clean, but it was an older building, so it was darker, though they had done a lot of work to try to make it prettier. They did a good job there, but it was crowded. My wife's father had been in there. He enjoyed it and thought it was OK, but my wife did not want to go there.