Brittany House

My grandfather was in this facility for 6 months. Every interaction I had with staff was pleasant. The facility is clean and they provide daily activities for the residents as well as a monthly theme with a party. Birthdays are celebrated monthly for all of those in the month. My grandfather's mood would change from crotchety old guy to flirting old guy and the staff was patient with all of his various moods. As a family member they made us feel welcome and never degraded our requests. Those that they could not meet, they told us why and helped us with other options. When he passed they grieved with us. We are very grateful for this facility.

The Brittany House looked very nice. It also looked super clean because they had wallpapers with cute colors on the wall. I thought it was bright and cheery. The rooms were very clean as well. I would love that place, but it was way too expensive. It is in a good location. The staff seemed friendly. They were very informative.

My mom is in Brittany House. It is five miles from my brother's house, so it is convenient for him. They are very accommodating. It has four different sections, and the one you're in depends on your level of care. She has dementia, and she needs the one she's at. It's two people in a room. In my mom's unit, there are 28 people, and the food is only for the 28 of them. They have a very good cook there, and the food is very good.

I had a walking tour of this facility last school year. I was expecting something different when I first entered the facility, for the reason being that the front lobby staff was very friendly. There was a woman there who was going to visit her mom. The lady behind the desk was pretty friendly. She also had me and the other two students that were with me wait for the gentlman that was going to take us on the walking tour of the facility. This was honestly the only time I saw a friendly staff out of all the staff I saw that day behind that door with a code to get in. After that day, I vowed I would NEVER put my mom in a facility. The students that were with me felt the same. This facility also houses the elderly with dementia. The staff was very rude and impatient with these poor elderly victims. An elderly man was calling for help because he couldn't get up from his chair. A young lady went to to assist him and started yelling at him. She then grabbed him by his shirt to help him up and was yelling at him the entire time to stop complaining. He was saying his back was hurting him when she was pulling his shirt. The gentlman that was touring us around just ignored it but did look a bit embarrassed. I did see some activities going on such as a lady playing the piano and singing with the elderly. There was also a chair excercise class that was going on that they seemed to enjoy but after seeing how most of the staff treated these elderly individuals, the extra curricular activities didn't even matter at that point. I left that facility depressed and I say a little prayer for these people still now everytime I drive by this facility.