Holiday Manor Care Center

Laura

My husband is in Holiday Manor Care Center. I would say don't even bother with the place because it doesn't seem that anyone cares there. The staff is verbally abusive. There are a lot of people that have Alzheimer's and dementia, but they put my husband in there for speech, and they're not doing anything. They're not teaching him anything as far as speech. The staff are just going through the motions of a job. The food is horrible. What they do for my husband is all pureed stuff and it looks like it's stuff that they just put in a blender. They have puzzles and games. It's not worth the money. For what they do, it should be way less.

Josephines daughter

My mother Josephine Was well taken care of. The Nirses Rosalina, Chonna, Lorraine, Pang and Cnns Flor, Neth and Patty all showed nothing but Love to Mom. Flor was like a daughter to my mother. My Mom loved Flor. Miss Edna the manager was excellent, wonderful and caring anytime I needed to call my Mom she was on it. This facility is Five Stars ⭐️ ⭐️ 🌟 🌟 🌟 My mother developed a beautiful family❤️❤️❤️🤗This facility is very clean. Love Holiday Manor Canuon Vista😍❤️❤️Thank you everybody for taking such good care of my mom. Flor & Neth❤️🤗

joann dickens

I have seen a downfall on this facility since I have been visiting a family member for the past 5 yrs.there is no customer service at all from staff at the front.i even wait for long for me to get in.And need to call the facility that nobody is opening the door wherein it's only after lunch.You will see employees at the front patio smoking and listening to music wherein they can't be bothered.Im sorry I had enough, I wonder if the owner knows about this. Office staff are not approachable.However my hats off to all nursing dept, esp to Edna and Mary . They are an asset to this building.No wonder their five stars went to three and maybe will continue to dropped if there won't be changes on administration.Im sorry I just need to voice out on missing that friendly smile from this guy,Mr Kam.

gumby65

My mother was at Holiday Manor for approx, 7 years. I can't say this facility is horrible but I also cannot say this facility is great. We saw a decline in how this facility operated through the years. They have a new administrator. She seems to care about the facility and improving things. They really needs to clean house and get rid of some of the worthless, lazy staff they have if she wants to improve how this facility runs. It's this type of staff that can make and even breaks a facility. When we decided to take mom home, I can say I was pretty much done with this facility. We found ourselves unhappy more and more each day with the care my mom was receiving,. Her regular day CNA was great.You could tell she loved her job and she treated her residents with care. However, the night CNA and Day CNA who covered when moms regular CNA was off, were lazy lazy lazy.. Several times, mom was found soiled. Her laundry basket was always full of soiled clothes. She would go through 2-3 outfits a day because she was not being changed. They have some great CNA's who really care about the residents..... But..they also have a lot of lazy CNA's who are just there for a paycheck. If you put your mom in this facility or any other facility, you have to make sure you are visiting your loved on on a regular bases to ensure they are being cared for correctly. We decided to take mom home. We always told ourselves we would not let our mom pass away in any facility. We wanted her to pass away in peace, surrounded by her family. At the end, Mom knew she was home. You could see it. She looked so peaceful. The lord took her home in May, 2017.

Sharona

The feel and the look of Holiday Manor Care Center was average like any other, but the staff and care are excellent. The staff does their job, and everything is great, so I have no problems. My dad likes movies, music, puzzles, and communicating and socializing with other residents.

Wyndie

Finding a good nursing home is difficult especially if you have time constraints. We were told by one nursing home NOT to go to this facility, however because we needed a place immediately we checked it out. I have to say it did appear to be large and well maintained and the staff did seem very kind. The activities board was filled with things to do so we thought okay, every place else is full so we will try this facility. What we experienced was different. Our mother was left sitting in a chair in the hallway during the day, she was forced to use a walker and wear a diaper. On several days we visited only to find her teeth not brushed and food all over them and she was a stickler for having clean teeth. Her hair was a mess but it was clean. They had us buy gowns but then told us it was too cold in there at night so they had to sleep in "sweat pants and shirts." We never actually saw a sit down meal. If you asked when dinner was being served, they replied "Why is she hungry? I can get her 1/2 a peanut butter and jelly sandwich." They are very understaffed and the time they can spend with a patient each day is about 23 minutes when the state and national average is about 1 hr 40 minutes. Activities only take place with a few residents who are social, they do not try to integrate new residents who are shy. Residents can only go outside with a nurse or visitor and there is no real shade to allow for comfort. In short the activities and all you are promised is NOT REALITY. After two weeks my mother was severely injured due to negligence and had to be transferred to hospice facilities where she died a few days later. Many times we are forced to make quick snap judgements in the placement of our elders for Alzheimer's and there are not enough quality locked facilities. My suggestion is to start looking for a place very early into the illness, it does not mean it will be available when you need it, but you will have done your homework and know what you like and don't like. Talk to others that have already gone through a search and get advice. We kick ourselves every single day knowing we cared for her for 10 years and within 3 weeks of placement she was gone. Don't live with guilt as we have. We wish we could speak with others who have experienced what we did here as well, maybe it would make us feel better.