Brookdale Auburn

Offers Assisted Living and Memory Care

19 Reviews

2015, 2016

11550 Education Street

Auburn

95602

Brookdale Auburn

https://d13iq96prksfh0.cloudfront.net/cdn/photos/241953/730x450%23.jpeg

4.3 19

LeighEe 2021-01-13 Brookdale Auburn staff don't take COVID safety measures as seriously as we would like and are largely unresponsive to questions about their operations. We have witnessed one staff member in particular NEVER wearing a mask(???), despite multiple cases of COVID among staff and residents. It is disappointing and terrifying to say the least. This being said, we think highly of the caregivers who work directly with residents and think they are amazing. This review is for administrators and the Executive Director who feel that they can approach health and safety protocols in a lackadaisical manner, putting our loved ones at heightened risk. If you are looking for a facility for your loved one during this pandemic LOOK SOMEWHERE ELSE. I am a friend or relative of a current/past resident

5 2 1

Mizeasy 2019-01-31 Brookdale is an attractive facility with friendly, professional staff. The food selection in the dining room is consistently good. The cost is about average for a basic unfurnished studio with refrigerator - great for snacks and cold drinks. There are daily activities and exercise programs. Extra services such as medication management, showers, etc. can be added at extra cost as needed. The whole atmosphere is cheerful, clean and bright. The location is convenient to my home and I am happy that my Mom is there. I am a friend or relative of a current/past resident

5 5 1

Doug 2018-03-14 Brookdale Auburn's rooms were average in size, but nice. The food looked nice. The facility was relaxing, nice, open, and clean. The staff members were friendly, seemed competent, and knew what they were doing. I visited this facility

5 4 1

Caring 2017-08-21 I liked Brookdale Auburn. It would be very convenient for me, but I did not like the room that they showed me. Someone had moved in and all of the pieces of furniture were just piled up against one side of the room. I did not see a bathroom or anything like that. The person that showed me around talked to the chef and they were discussing just offering sandwiches for lunch. It didn't seem to be that good of a relationship between the chef and the lady who was showing me around. My daughter and I only met the person in the office, and she was not very capable, and not all that enthused about her job. As we came downstairs, I was right in front of the dining area, there was a bench and there was probably eight to ten people sitting there. I suppose they were waiting to go into lunch. There was a strong odor from someone sitting there and they all looked like they were just waiting for a meal, not talking, no companionship. On top of all that, it's cluttered. I visited this facility

5 3 1

MK400070 2016-09-30 I was quite impressed with the whole look, management, and administration of Brookdale Auburn. I liked all of it very much, and it's close to my home. They seemed to have everything that my mom would have needed. There was a lightness about the place and very user-friendly. and it just very much appealed to me -- like going to someone's home, and I liked it very much. It was just the overall ambiance of it. I visited this facility

5 5 1

KW4 2015-11-30 I liked Brookdale Auburn (formerly Emeritus at Emerald Hills). If I had to put my dad somewhere, I probably would have chosen that one. It's a little less expensive, closer to home for us, had lots of activities, and the residents were well groomed. The place was very clean. The dining hall was right at the center of the building, and it was also a social place, not necessarily for eating. It's a very pretty setting, with a lot of trees around it, which for my dad would've been important. The rooms were nice sized. A studio would've been just fine for my dad. It had plenty of room for one person, very light and airy. The one we looked at had a lot of windows, freshly painted, and had a lot of options. You could put a TV on the wall, change the color of your wall if you wanted to, and you could personalize it and make it your own. I visited this facility

5 5 1

Kathy112326750 2015-09-26 My father-in-law was at Brookdale Auburn. The place is stunningly beautiful. The rooms are nice and it has a private bath. He was in a shared room. The only thing that I didn’t enjoy about them was you had to provide your own furniture. The staff is very helpful and caring also. They have happy hour in the evenings and they have people come in daily to have activities. They have monthly family activities where the whole family can come. It's a very active community. I am a friend or relative of a resident

5 5 1

Caring112880050 2015-09-12 The visit was great at Brookdale Auburn. It was something that I was looking at. The rooms were fantastic, the staff was great and courteous, and there were no issues with them, but we can’t afford it. I visited this facility

5 4 1

Melody7 2015-07-20 Brookdale Auburn (Emeritus at Emerald Hills) was originally where we tried to get my mother-in-law and where we put a deposit down. It was one we did like, and it was close to home. We can’t afford it, but it’s a very nice facility. They said the studio that was available was $2500, and because she was a level 3, it was going to be $4000 for her care. It doesn’t include toilet paper or any of her needs other than the room and food. I’ve only been to the outside of it. The facility on the outside was really pretty, and it was very nice and clean; my husband loved it. I visited this facility

5 5 1

Mary104563850 2015-01-17 My mom is in Emeritus. The staff was able to address my concerns during my visit. The rooms were very nice. They have all kinds of activities there. I tried the food, and it was good. The dining area is very nice and lovely. I am a friend or relative of a resident

5 5 1

Caring98921050 2014-12-23 Emeritus have been wonderful, and it was not an easy move as my mother was not in favor of moving. She is 93, but they have been wonderful, they support us as a family, and they actually gave the move. The staff really helps; they talk with her. Since she has been there, she is getting used to it and the transition is hard, but we feel so much better because she is in such a great environment. They have activities, she has meals, and she doesn’t have to clean anymore. It made a really difficult thing a lot easier on the family. They had live music down in the lobby, they have some type of music on a regular basis, and I went back to see for their Christmas party. It’s brighter, newer, there’s lot of windows, and it looks cheerful. I am a friend or relative of a resident

5 5 1

Caring97628550 2014-12-17 We actually had placed my mom in at Emeritus, paid everything, and she refused to stay. I don’t think I was told the right thing; there are certain things that they shouldn’t saying like they told us that your mom would be at Veterans and she will get $2500 a month, and then when I checked in, that’s not true as she had gotten $1100 only. There’s nobody there to really help us get her situated. They told me that she would have to go into lockdown, and I wasn’t ready for that. My personal opinion of the whole place was that there were not enough activities, and nobody paid attention to who’s coming in and who’s going out. I didn’t see a whole lot going on the rest of the time, and I’d say where everybody else was, there’s nobody around, and it’s kind of odd for me. It was clean, nice looking place, and pretty good. I am a friend or relative of a resident

5 3 1

Caring97283050 2014-11-17 I went to check out Emeritus at Emerald Hills, and I love the facility. I would like to put mom in there, but they would not take any insurance. The rooms and their dining area are very nice. Everything looked excellent. I visited this facility

5 5 1

Caring6112 2014-08-28 Emeritus at Emerald Hills was all beautiful and wonderful, but my mom was beyond what they had to offer as far as the assisted living, unless I put her in their memory care. However, I still think it was too big and too busy for her. She is 93 and she is just at the point where she doesn't want all those activities. Besides that, she couldn't afford the memory care. It was so much money. The staff who assisted me was good. She had it all together. She knew exactly what would be helpful and not. In fact, she gave me a really good resource. However, the community wasn't a good match for my mom. She would have been lost even just trying to find her room and the dining room and all that. It was too big. Nevertheless, the rooms and the dining room were beautiful. The dining room was all like a restaurant. I visited this facility

5 3 1

Val7 2014-05-29 I already have my mom in Emeritus. I chose it because it was very warm and friendly and a lot to offer. It was close to town, close to good hospitals and doctors. They have exercise classes, art classes. They have bingo. They take people to different places on the buses. They have cocktail hour. They have special events for all the holidays. They even had an Easter bunny hat the week before Easter. Mom came here for Easter, and we took her out for Mother's Day, but for those who don't have any place to go, they have activities and things going on. They seem to take good care of people who are there. I haven't tasted the food, but Mom said it's delicious. Mom used to do a lot of cooking herself, and she would tell me if it wasn't any good. They're very nice rooms. She's in a studio, and it's got pretty good-sized studios. She has a view out front of a big tree and the grass down below. Either front or back, it still looks very nice. The ground is maintained nicely. I like the friendly staff and that my mom is happy. I am a friend or relative of a resident

5 5 1

Scott9 2013-11-25 We had a place for Mom but she turned for worse and ended up passing away in August. We had the furniture moved in but things turned bad. The people were very professional. The room was roomy and perfect for what we wanted for one person. The place was very clean and they were very quick in responding to our needs and when it all fell apart when my mom passed away, they were very good at giving a rebate. I am a friend or relative of a resident

5 5 1

caring0425113 2013-06-25 I think Emeritus is a good place based on what my sister told me. However at one point, they were giving my mom regular ice cream despite her asking for a sugar-free because she's a diabetic. That was corrected I think. Other than that, everything seems to be fine. Of course a bigger room and a healthier diet would be nice to improve on. I am a friend or relative of a resident

5 4 1

At1986 2012-05-29 This particular facility seemed real clean and nice. It reminded me of a little bed and breakfast. The food service staff were dressed as fine dining waiters which added a nice touch during lunch. The facility did not smell or urine like some of the other facilities I have visited and all of the staff seemed friendly, patient and kind. The walls were brightly colored and cheerful and there was a nice outside area for residents. The administrator had a great attitude and seemed to be a very nice person to be around and especially to run this type of facility. I visited this facility

5 5 1

Courtd 2012-05-29 Upon entering Emeritus at Emerald Hills, I was impressed with ow nice the facility appeared. It was kind of intimadating and seems very grand. However, it would have been nice to have somebody to greet at the door and help direct visitors to where they want to go. While walking through the facility with my friend, I was impressed by the wide array of activities available. It seemed as tough residents there were snappy and well taken care of.i was concerned however, with the stairs and all the furniture creating fall risks. They seemed potentially hazardous to my friend whad dementia and was unsteady on her feet I visited this facility

5 4 1

11550 Education Street, Auburn, CA 95602

Call (800) 385-2527

2015, 2016

Brookdale Auburn (800) 385-2527

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Reviews of Brookdale Auburn

19 Reviews Write a review

Food

(1 Review)

Staff

(2 Reviews)

Facility

(2 Reviews)

Activities

(1 Review)

Value

(1 Review)

Assisted Living Reviews for Brookdale Auburn

January 13, 2021

By LeighEe

I am a friend or relative of a current/past resident

Brookdale Auburn staff don't take COVID safety measures as seriously as we would like and are largely unresponsive to questions about their operations. We have witnessed one staff member in particular NEVER wearing a mask(???), despite multiple cases of COVID among staff and residents. It is disappointing and terrifying to say the least. This being said, we think highly of the caregivers who work directly with residents and think they are amazing. This review is for administrators and the Executive Director who feel that they can approach health and safety protocols in a lackadaisical manner, putting our loved ones at heightened risk. If you are looking for a facility for your loved one during this pandemic LOOK SOMEWHERE ELSE.

January 31, 2019

By Mizeasy

I am a friend or relative of a current/past resident

Brookdale is an attractive facility with friendly, professional staff. The food selection in the dining room is consistently good. The cost is about average for a basic unfurnished studio with refrigerator - great for snacks and cold drinks. There are daily activities and exercise programs. Extra services such as medication management, showers, etc. can be added at extra cost as needed. The whole atmosphere is cheerful, clean and bright. The location is convenient to my home and I am happy that my Mom is there.

March 14, 2018

By Doug

I visited this facility

Brookdale Auburn's rooms were average in size, but nice. The food looked nice. The facility was relaxing, nice, open, and clean. The staff members were friendly, seemed competent, and knew what they were doing.

August 21, 2017

By Caring

I visited this facility

I liked Brookdale Auburn. It would be very convenient for me, but I did not like the room that they showed me. Someone had moved in and all of the pieces of furniture were just piled up against one side of the room. I did not see a bathroom or anything like that. The person that showed me around talked to the chef and they were discussing just offering sandwiches for lunch. It didn't seem to be that good of a relationship between the chef and the lady who was showing me around. My daughter and I only met the person in the office, and she was not very capable, and not all that enthused about her job. As we came downstairs, I was right in front of the dining area, there was a bench and there was probably eight to ten people sitting there. I suppose they were waiting to go into lunch. There was a strong odor from someone sitting there and they all looked like they were just waiting for a meal, not talking, no companionship. On top of all that, it's cluttered.

September 30, 2016

By MK400070

I visited this facility

I was quite impressed with the whole look, management, and administration of Brookdale Auburn. I liked all of it very much, and it's close to my home. They seemed to have everything that my mom would have needed. There was a lightness about the place and very user-friendly. and it just very much appealed to me -- like going to someone's home, and I liked it very much. It was just the overall ambiance of it.

November 30, 2015

By KW4

I visited this facility

I liked Brookdale Auburn (formerly Emeritus at Emerald Hills). If I had to put my dad somewhere, I probably would have chosen that one. It's a little less expensive, closer to home for us, had lots of activities, and the residents were well groomed. The place was very clean. The dining hall was right at the center of the building, and it was also a social place, not necessarily for eating. It's a very pretty setting, with a lot of trees around it, which for my dad would've been important. The rooms were nice sized. A studio would've been just fine for my dad. It had plenty of room for one person, very light and airy. The one we looked at had a lot of windows, freshly painted, and had a lot of options. You could put a TV on the wall, change the color of your wall if you wanted to, and you could personalize it and make it your own.

September 26, 2015

By Kathy112326750

I am a friend or relative of a resident

My father-in-law was at Brookdale Auburn. The place is stunningly beautiful. The rooms are nice and it has a private bath. He was in a shared room. The only thing that I didn’t enjoy about them was you had to provide your own furniture. The staff is very helpful and caring also. They have happy hour in the evenings and they have people come in daily to have activities. They have monthly family activities where the whole family can come. It's a very active community.

September 12, 2015

By Caring112880050

I visited this facility

The visit was great at Brookdale Auburn. It was something that I was looking at. The rooms were fantastic, the staff was great and courteous, and there were no issues with them, but we can’t afford it.

July 20, 2015

By Melody7

I visited this facility

Brookdale Auburn (Emeritus at Emerald Hills) was originally where we tried to get my mother-in-law and where we put a deposit down. It was one we did like, and it was close to home. We can’t afford it, but it’s a very nice facility. They said the studio that was available was $2500, and because she was a level 3, it was going to be $4000 for her care. It doesn’t include toilet paper or any of her needs other than the room and food. I’ve only been to the outside of it. The facility on the outside was really pretty, and it was very nice and clean; my husband loved it.

January 17, 2015

By Mary104563850

I am a friend or relative of a resident

My mom is in Emeritus. The staff was able to address my concerns during my visit. The rooms were very nice. They have all kinds of activities there. I tried the food, and it was good. The dining area is very nice and lovely.

December 23, 2014

By Caring98921050

I am a friend or relative of a resident

Emeritus have been wonderful, and it was not an easy move as my mother was not in favor of moving. She is 93, but they have been wonderful, they support us as a family, and they actually gave the move. The staff really helps; they talk with her. Since she has been there, she is getting used to it and the transition is hard, but we feel so much better because she is in such a great environment. They have activities, she has meals, and she doesn’t have to clean anymore. It made a really difficult thing a lot easier on the family. They had live music down in the lobby, they have some type of music on a regular basis, and I went back to see for their Christmas party. It’s brighter, newer, there’s lot of windows, and it looks cheerful.

December 17, 2014

By Caring97628550

I am a friend or relative of a resident

We actually had placed my mom in at Emeritus, paid everything, and she refused to stay. I don’t think I was told the right thing; there are certain things that they shouldn’t saying like they told us that your mom would be at Veterans and she will get $2500 a month, and then when I checked in, that’s not true as she had gotten $1100 only. There’s nobody there to really help us get her situated. They told me that she would have to go into lockdown, and I wasn’t ready for that. My personal opinion of the whole place was that there were not enough activities, and nobody paid attention to who’s coming in and who’s going out. I didn’t see a whole lot going on the rest of the time, and I’d say where everybody else was, there’s nobody around, and it’s kind of odd for me. It was clean, nice looking place, and pretty good.

Provider Response

We appreciate you sharing your concerns with us. Please be assured that the safety and well-being of our residents is our first priority and we share their concerns as well as the concerns of their families and friends. We will share and review your feedback to better serve our residents in the future.

November 17, 2014

By Caring97283050

I visited this facility

I went to check out Emeritus at Emerald Hills, and I love the facility. I would like to put mom in there, but they would not take any insurance. The rooms and their dining area are very nice. Everything looked excellent.

August 28, 2014

By Caring6112

I visited this facility

Emeritus at Emerald Hills was all beautiful and wonderful, but my mom was beyond what they had to offer as far as the assisted living, unless I put her in their memory care. However, I still think it was too big and too busy for her. She is 93 and she is just at the point where she doesn't want all those activities. Besides that, she couldn't afford the memory care. It was so much money. The staff who assisted me was good. She had it all together. She knew exactly what would be helpful and not. In fact, she gave me a really good resource. However, the community wasn't a good match for my mom. She would have been lost even just trying to find her room and the dining room and all that. It was too big. Nevertheless, the rooms and the dining room were beautiful. The dining room was all like a restaurant.

May 29, 2014

By Val7

I am a friend or relative of a resident

I already have my mom in Emeritus. I chose it because it was very warm and friendly and a lot to offer. It was close to town, close to good hospitals and doctors. They have exercise classes, art classes. They have bingo. They take people to different places on the buses. They have cocktail hour. They have special events for all the holidays. They even had an Easter bunny hat the week before Easter. Mom came here for Easter, and we took her out for Mother's Day, but for those who don't have any place to go, they have activities and things going on. They seem to take good care of people who are there. I haven't tasted the food, but Mom said it's delicious. Mom used to do a lot of cooking herself, and she would tell me if it wasn't any good. They're very nice rooms. She's in a studio, and it's got pretty good-sized studios. She has a view out front of a big tree and the grass down below. Either front or back, it still looks very nice. The ground is maintained nicely. I like the friendly staff and that my mom is happy.

November 25, 2013

By Scott9

I am a friend or relative of a resident

We had a place for Mom but she turned for worse and ended up passing away in August. We had the furniture moved in but things turned bad. The people were very professional. The room was roomy and perfect for what we wanted for one person. The place was very clean and they were very quick in responding to our needs and when it all fell apart when my mom passed away, they were very good at giving a rebate.

June 25, 2013

By caring0425113

I am a friend or relative of a resident

I think Emeritus is a good place based on what my sister told me. However at one point, they were giving my mom regular ice cream despite her asking for a sugar-free because she's a diabetic. That was corrected I think. Other than that, everything seems to be fine. Of course a bigger room and a healthier diet would be nice to improve on.

May 29, 2012

By At1986

I visited this facility

This particular facility seemed real clean and nice. It reminded me of a little bed and breakfast. The food service staff were dressed as fine dining waiters which added a nice touch during lunch. The facility did not smell or urine like some of the other facilities I have visited and all of the staff seemed friendly, patient and kind. The walls were brightly colored and cheerful and there was a nice outside area for residents. The administrator had a great attitude and seemed to be a very nice person to be around and especially to run this type of facility.

May 29, 2012

By Courtd

I visited this facility

Upon entering Emeritus at Emerald Hills, I was impressed with ow nice the facility appeared. It was kind of intimadating and seems very grand. However, it would have been nice to have somebody to greet at the door and help direct visitors to where they want to go. While walking through the facility with my friend, I was impressed by the wide array of activities available. It seemed as tough residents there were snappy and well taken care of.i was concerned however, with the stairs and all the furniture creating fall risks. They seemed potentially hazardous to my friend whad dementia and was unsteady on her feet

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Questions about Brookdale Auburn

What ongoing training does the staff receive in dementia care?

We have online training and one on one regional calls

Describe the overall population of assisted living residents at Brookdale Auburn. What is their average age? What are their favorite things to do?

Our residents average age is 85-90, they love to go to happy hour daily, paint, sing in choir and enjoy three delicious meals a day. We have a full calendar of exercises for our bodies and brains.

What programs or activities does Brookdale Auburn offer to enrich residents' well-being?

We offer the following Optimum Life Six Dimensions Purposeful, Emotional, Physical, Social, Spiritual and Intellectual. Today we offer Chair Exercises, Jeopardy, Live music, Happy Hour and Movie Night.

What places are near Brookdale Auburn or within walking distance for assisted living residents to enjoy?

We are close to parks, target, hospital and medical offices.

What transportation services does Brookdale Auburn offer to assisted living residents?

Brookdale Auburn offer 5 days a week transportation

What makes the chef or dining program at Brookdale Auburn exceptional? What kind of menu can assisted living residents expect?

Our menu changes with every meal, we offer two main entrée’s along with always available menu 7:00AM to 7:00 restaurant style dining.

What safety features or security measures does Brookdale Auburn offer to assisted living residents?

Every visitor and resident sign in and out of the community, if a resident is missing from a meal we go to their room and check on them and offer room service, all residents wear pendants.

How does Brookdale Auburn keep residents' families informed about their loved ones?

We e-blast all of our family events, and our calendar is available in all residents apartments and online. We post event pictures on Facebook

What is the care staff-to-resident ratio at Brookdale Auburn during daytime and nighttime hours?

We staff according to the care needs on all three shifts.

If Brookdale Auburn accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We have all pets on lease and we have a lovely country setting with lots of trees and grass

What ongoing senior care training does the staff receive?

We receive monthly online training along with monthly one on one meets

How many staffers are on duty in the daytime and overnight?

There is an average of 3 to 4 staff and we currently have 14 residents (11 apartments)

What safety features or security measures does Brookdale Auburn provide to protect residents who wander?

We have wander guards for high risk residents along with a front desk staffing with extended hours, front doors are locked and secured and 7:00 PM all other doors are secure all the time

What programs or activities does Brookdale Auburn offer to keep residents engaged? How does the staff engage residents' long-term memories?

We have daily programs, that include music, art, games and exercise.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

We have two nurse on staff re assessing and annual all residents have new 602’s and medication eval

What techniques does Brookdale Auburn use to support memory care residents during mealtimes?

Staff dines with resident and mirrors eating, offers health snacks and bakes cookies daily

How does Brookdale Auburn keep residents' families informed about their loved ones' health?

Family is accessed via, telephone, email and texting and we catch a lot of folks 7 days a week during their visits.

Describe the neighborhood around Brookdale Auburn. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

We are located on the end of a no busy street, lots of oak trees, flowers, rabbits, turkeys! We share a parking lot with a skilled nursing facility. Convenient for residents to visit and receive therapy.

Is Brookdale Auburn affiliated with a hospital if more care is needed?

We are situated on the same street with the local Sutter Auburn Faith Hospital

Photos of Brookdale Auburn

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Services and Amenities of Brookdale Auburn

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: We Offer Companion Suites
Studio Apartments

Dining options

In Room Kitchenette
In Room Kitchens
Dining Room Shared Meals
Dining Extra: Private Dining Room

Features

Beauty Barber Shop
Resident Transportation
Party Space
Tv Room
Garden And Patio
Resident Parking
Features Extra: Library

Cleaning services

Laundry For Linens
Private Cleaning Services
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Wifi
Technology Extra: Emergency Call System

Health services

Hospice Care
Medication Management

Activities

Offsite Activities
Music
Games
Stories
Religious Services
Lectures Discussions
Book Clubs
Fitness Room
Gardening

Guest services

Guest Parking
Guests At Mealtime
Overnight Guests

Diet

Low Fat
Low Salt

Languages

English

General

Respite Care
Minimum Age: 65
Pets: Yes

Training Areas

Memory Care Training

Licenses

Licenses: License # 317005468
State Licenses: 317005468

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About Brookdale Auburn

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services

Daily assistance with bathing and dressing
Medication management
Dining assistance and special diets
Assistance with reminders and redirection
Escorts and assistance with walking
Emergency response call system
Housekeeping
Laundry and linen service

Brookdale Auburn

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Services and Amenities of Brookdale Auburn

Room and housing options

Dining options

Features

Cleaning services

Technology and entertainment

Health services

Activities

Guest services

Diet

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General

Training Areas

Licenses

About Brookdale Auburn

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