Windsor Palms Care Center of Artesia

My brother has been at Windsor Palms for years now. I had a lot of trouble with the administration there because the record-keeping is very flawed. They have trouble with their record-keeping. It's a very poor information system, and there is a lot of negligence with regard to clothing and personal items. They need to work on their entertainment and activities. They also need to work on their accounting, and they need to have an ombudsman there for the veterans. For cleanliness, I'd give them five stars. As for the appearance, it's an institution, so it's ugly, plain, and simple -- but functional.

We went to Windsor Palms, and I wouldn’t want my husband to be there. It is not a cheerful facility. It needs to be cleaned up and updated because it looked very rundown. I would rate it very low.

Do not ever put a loved on in this facility!! They do not have enough staff for patients I witnessed patients eating dirt, in the lawn area, and staff walking right by him and not doing anything about it. They lost almost all of my fathers clothes and belongings and were completely un-apologetic about it. They would often not know where my father was when I would come and see him and he would wander around in other buildings alone. They put my father, who has alzheimer's in the mental unit because he was wanting to leave the facility and upset. They had me sign a form, that I was unaware of, agreeing to pay PERSONALLY for any bill that medical didn't pay and are now SUING ME FOR THE UNPAID BALANCE. My father was a victim of elder abuse and I was able to prove to the facility that he was unable to pay, due to being conned out of his money etc. and they wound't reduce or help with the bill at all, even when I offered to volunteer at the facility.

I would highly recommend this facility to those who wanted their loved ones to be the best they can be. At Twin Palms Care Center you are in good hands, the caregivers there treat the residents with respect and dignity.