Harbor Heights

A good friend of mine was in this facility earlier this month April on a three-month basis after that three months was up he was told to leave, after having a stroke and a heart attack he was kicked out without his medication and with no type of home placement he now to this day is homeless I called this place staff was rude never returned my calls and I was very upset with the care he received he lost a lot of weight while in this facility La Palma Royale I would never put a relative or friend in this facility

My husband was in La Palma. At the beginning it was OK, but I didn't like the environment. There were days where they didn't clean the room, and the food took forever to have it delivered to him. The food wasn't healthy, and there were some days that they were serving the leftovers from the day before. The maintenance and cleanliness were not so great. However, they had lots of activities, watched movies, took them to places, and brought in clowns to entertain the residents. The price wasn't expensive.

I have a relative in La Palma Royale, and she has lived there for two years now, but she is not happy. She does not want to socialize with anybody, and she hates the food. I like the rooms because they allow us to bring her stuff in, but I think the place has cockroaches. She has only seen one, but I worry about it for her. I would not want to be there with roaches. Most of the food is good, but she does not like a lot of the Mexican food.

I would recommend this facility. They do have a NEW admin and she is great. The staff is very caring and look after my uncle. They make sure he eats, take his meds, take his showers, etc..

My mother is at La Palma Royale. They have a new director. Everything is OK. The ladies there are super nice. The only problem I have with this facility is that my mother's stuff is missing. In terms of activities, there is something every day. They have a calendar. They have bingo, and she can get her nails done. She loves that. Her meals are fine, too. Sometimes she doesn't want what they have for lunch, so she'll just have a sandwich. They make sure she eats.

I am glad and relieved to have found the facility and staff of La Palma Royale for my elderly Aunt. When I visited the facility I was very impressed with the brightness from the sunshine coming in from the large windows. (nothing dim or depressing here!) As I waited for the tour, I saw several staff members stopping to chat or give a greeting to all of the residents that were in the area. The grounds, facility and courtyards are well maintained and beautiful. Common areas are very welcoming. The rooms clean and spacious. The meal area feels more like a restaurant dining room. I found out later the food is fresh healthy and delicious. The best part was the upstairs area where my Aunt would be staying. Since her Dementia has increased with age, I was concerned that she would only sit in her room. However, that was never going to be an issue. Everyone was in the great room with lovely music playing, some residents were at the tables reading magazines or crafting. Others were watching comedy on a big screen TV. All were quietly enjoying the day. Stephanie, the director, chatted with many of the residents and she knew their names. Hugs were given. The staff interacted with all residents., keeping everyone on a schedule that works beautifully for each person. At first I was concerned about sharing a room, but the only time she is ever in her room is at bed time. She loves the interaction with the other residents, and attention from the staff. It is a good thing. On moving in day, we had a trunk that I didn’t think would work in her new room, I had left it down stairs in the garage. Stephanie assured me, it is part of her past and is important to have that for her. She had a couple of staff members take it to a vacant room until they could move it upstairs for me “We can fit it in for her” she told me. On my next visit in was in her room looking perfect. It’s that attention to each individual person that makes Stephanie, Anna and the staff as La Palma Royale an excellent place for your loved one. Everyone was instrumental in getting my Aunt situated and settled in. They are truly concerned about her health and welfare. I feel less stress because I know my Aunt is being well taken care of and has adjusted to her new home because of the amazing staff at La Palma Royale.

My mother-in-law was a resident of La Palma Royale for the past 4 years, until she moved out July 31,2013. During her residency there were two incidents that occurred where the majority of the residents property was either lost of stolen. The first incident occurred in 2011. According to staff members my mother-in-law's roommate brought bedbugs into their room. The administrator requested that we come and remove my wife's mothers property from her room. They requested we launder all her clothing and check the remaining property to ensure there were no bedbugs. After talking with several exterminators and other assisted living facilities we were advised not to do as requested. We were told that we would not be able to deal with the bugs and furthermore it was the responsibility of the facility to handle the situation. We advised the administrator of our findings. She said since we refused they would handle the cleaning and the extermination of the bed bugs. The administrator said that they would wash the clothing but the majority of the belongings would be placed in black trash bags and be put in a storage area for an extended time to ensure the bed bugs were dead. An exterminator advised us that the bugs could live up a year and a half in those conditions. The administrator did say prior to the property being returned to the room we would have to go through it to ensure that no bugs were still alive. As expected because of the desire to make extra sure that the bed bugs were dead we waited just shy of 2 years before before requesting the property, In the mean time one administrator left and a new one took over. In February or March of this year we requested the property from the current administrator. We explained the situation and she said her staff would find the property and return it. After several weeks we were informed that the property was unable to be found. The current administrator said she called the prior administrator and her assistant to find the whereabouts of the missing property. She was told that neither one of the prior employees knew what happened to the property. We were told they could do nothing about it. The second incident occurred in July of 2013. My mother-in-law broke her hip and was hospitalized and temporarily moved to a nursing home to recover after hip replacement surgery. In July my sister-in-law responded to La Palma Royale and made notification that her mother was not going to return. My sister-in-law advised the administrator that she was taking her mother's cloths and a few other things. Furthermore she told the administrator that myself and my wife would respond prior to the end of the month and remove the remaining property. When we did, we learned that my mother-in-laws remaining property had been removed from the room. We learned through my mother-in-law's roommate that her property was removed on approximately July 17 and another person was moved into the room. The roommate further stated that as the facility staff removed items from the room she requested that they leave an oak framed picture there so she could use it. The roommate said, she was told the picture belonged to the home. He removed it with the rest of the property. That particular piece of property and several other items were missing from the area where my mother-in-law property was stored. We were told that the property was moved to protect it from being stole. We were further advised that my sister-in-law should have left an inventory list of the property she had left behind for us to pick up. We told the administrator that they should have inventoried the property prior to removing it from my mother-in-laws room. The facility administrator refused to discus the issues any further. Now my 78 year old mother-in-law is having to do without the majority of what property she had when she moved into the facility

Although I have no other experience with other assisted living facilities,I was very impressed with La Palma Royale. I first visited in November of 2011 with my sister who had COPD and had been living with me for a number of years. Watching her health decline had become to much to bear and was taking a huge toll on my physical and mental health. The only drawback I had was the fact that because of her financial standing she would be sharing a room with another woman, but a stranger. After I got over the guilt of this I realized that she was fine with this situation and actually welcomed the company....to an extent. But enough that it eased my mind about the transition. My sister passed away in February, just shy of 1 year at La Palma Royale. It wasn't until she arrived back home from the hospital on hospice that I truly felt the compassion and caring that everyone at LPR had for their residents. They were so kind and caring during this short time (only 1 week) and the residents came by to tell me nice things about her and I could see their care and concern as well. The only thing that sort of turned me off was the smell of cleaning solutions, but better than the alternative if they did not clean well so I tried to overlook this which was easy. I would recommend LPR if anyone has the need to place a loved one in a faclility such as this. Stephanie, Anna and everyone else I came in contact with showed they truly cared for the residents and their families.