This facility was superb when it was a small 25-30 bed facility. I was very happy with it, and residents felt like they were living in a large home, including my loved one. It doubled in size almost two years ago, and the management has struggled since to provide the same safe , enjoyable and gold-standard environment for the residents. The rooms and common areas are still kept clean, and are well-lit. The management prefers to keep residents together in the large common rooms which requires fewer staff to supervise. Unfortunately, more couches were not added with the expansion, and there are not enough for the new population. Most residents need to sit at tables. Mobile residents tend to come and go, but residents in wheelchairs are stuck, The Caregivers are excellent - loving and attentive in the time they have to devote to the residents they care for -- but there are not enough of them for the population they care for. Although things appear to be improving, there are still times when each caregiver is responsible for up to 11 residents. The rest of the time, it is 7 residents during the day and 8 - 9 residents in the evening. There is a skeleton staff overnight. The residents have always been a mixture of early stage to end-stage, but since the expansion, there population has shifted towards later stage dementia. some who need multiple caregivers at a time to care for them . This impacts the limited time caregivers have for their residents. There have been a number of accidents due to the lack of supervision. There are few systems in place to ensure efficient communication beyond shift to next shift. The food is generally good, but there is no choice of entree. However, if you do not like the entree, you can request a sandwich or salad. The meals seem heavy on the carbs and "comfort food" - this is more common that mediteranean diet. However, the cook does make an excellent effort to provide a substitute for known dislikes. - e.g. certain vegetables or pork or fish. Juice is the "sugar-water" style from concentrate. Hydration during activities has improved but is still not consistent. When I have visited, there are frequently no glasses by water dispensers. I need to give credit to the caregivers and charge nurses for trying their best to create organization out of the chaos that has ensued since the expansion, It has been sad to see this facility change from the golden standard it once was, especially as the cost keeps going up.
Thank you for taking the time to share your constructive feedback and for recognizing our amazing associates. We take pride in being the experts in care for those with memory loss and welcome additional feedback so we can improve upon the world-class environment for which we are known. Creating a safe, lively environment where residents can thrive is our top priority. We would like the opportunity to discuss your concerns firsthand, please reach out to Silverado The Huntington Administrator Maria Quizon at 626-308-9777.