65 Newtown-Richboro Road, Richboro, PA 18954
4.1
(46 reviews)
"My Mother in Law has been in the Brookdale Northampton Memory Care Unit for nine months and as in any large facility there are strengths and limitations. Overall we are pleased with this facility. I feel your loved one will be safe there. These are our observations and opinions: Strengths: Residents go to St. Mary's hospital for any necessary hospitalizations and that was our first hospital choice, It was the right distance for the family to visit. The price seemed reasonable and fair compared to other places, though as more support is required, the price can go up. The rooms are large and clean with a private bathroom that includes a private shower. Many memory care units do not have this. The overall feeling of the facility was homey; not too big. This was especially important in the memory care unit as mom often has no idea where she is. There are very nice personalized visual aids to make her room recognizable. Residents are free to walk about without too many limitations. There is a beautiful outdoor patio that is easily accessible. For the most part, the food is good. The staff are very, very good. I have watched them interact with many challenging residents over a long time period and they really watch out for the residents and for the majority of the time treat them in a kind and respectful manner. One thing that I love is the constant effort to provide activities that are stimulating to the residents and appropriate for their age and lifespan experiences. Yesterday I was sent a picture of my mother in law at the pumpkin farm with a zucchini necklace around her neck. She was smiling and it made me cry. I was so grateful that she had this experience. Arlene the manager is wonderful and available and responsive. Gerry has amazing energy for activities and I don't know how she does it. Oksanna and Janet are the two medical staff I have dealt with on the floor and they are wonderful, working through issues with our family even when we were not always in full agreement. Mom is clean all of the time but in the beginning we needed to work on the shower issue. There is a great hair dresser, Robin. The upstairs restaurant is nice and I can bring mom up if there is room, but sometimes there is not room. Weaker points: You need to carefully monitor the medical issues and communication can be difficult. The physician that is assigned to mom has only seen her personally one time and that was because we complained and were ready to bring her to the office. I recently asked the doctor's office for information that another physician had requested and did not get it after many repeated calls. The doctor is not directly connected with Brookdale but serves as an independent medical provider at Brookdale. Same with the podiatrist, who comes in but on a kind of random schedule. The physician assistant who works under the independent physician was seeing mom regularly but in the beginning we were not always aware of that so we had a meeting to increase communication. The nursing staff is approachable and helpful but the family needs to keep a close eye on mom's medical issues. The coordination of medical issues between multiple providers has been our biggest challenge. The home health care team is superb and they come into play after a hospitalization or a medical issue where therapies and closer monitoring are necessary. A few examples I can give were when mom had a fall but all medical personnel were not informed and when mom had a hospitalization for TIA and home health was unaware. "
$7,505








