My 95 y.o. father was here for a 3 wk. stay, after he fell at his Assisted Living facility and needed some rehab. The care was awful! The first 2 weeks that my father was there, I was not in town, but called him at least every other day. Many of those times a caretaker had to help him get the phone, so I had spoken with RNs and CNAs, all of whom assured me that things were "good". On the day before Thanksgiving, I received a call saying that my dad had nearly gone out the front door of the facility, after which there are 10 steps to a busy intersection. Their solution, in spite of the nearly $7000/month that his insurance was paying, was for us to hire a 24/7 sitter. I was also informed that they had "no contact info" for any family members, which is nearly impossible, b/c he went there from a hospital + the 8 phone calls I had made, through caregivers. When I arrived, I noticed that his room was at least 100 ft. from the front door, and he could hardly stay awake to talk to me. I spent 10 hrs. there my first day, and introduced myself to everyone. I found out from a CNA that he had ACTUALLY gone out the front door, and was trying to get down the steps in a wheelchair when they found him! It would have been sure death for a 95 yo man. The next morning they called my cell phone to say he had fallen, which I later found out that they had called a nurse from his church to get my #(same as the one they had previously called). I told them I would shower, and come right there, but before I could get there, after telling me they were watching him very closely, they called to say he had fallen again (both unobserved falls), and hit his head. They said an ambulance would be there to get him in 20 minutes, so I agreed to meet them at the hospital. I am an MD, and when I got to the ER, I couldn't believe how bad my father looked. He had a lump and scrape on his forehead, but also looked as if he had some brain lesion, since he was flexing his right leg uncontrollably. I found his RN, and insisted that a Dr. see him, which happened immediately. The hospital had not received records on my dad, and when they found out that he was on blood thinners, they were appalled that they had not been informed of this to start. Luckily, his head CT was OK, but the Dr. felt he should be admitted, and in the 1 1/2 days he was there, I found another facility for him to finish his rehab. The difference was night and day, mostly in staffing. I believe that Scottsdale Heritage Court is more about keeping costs down than taking care of patients. I would not ever let friend or family (including my dog) go there.