This place looks good on the outside, but the care there is abysmal.
Our brother was there for one week before he died there.
On his second day there, after we visited him, he called me (I was 45 minutes away) and desperately asked me to call the nursing station because he could feel his blood sugar was tanking and the nurses weren't responding to his call button. I called, and they responded, but really?
On his third day there, again, he called me after we visited. He said he had woken up from a nap in the evening to a strange man sitting in a wheelchair in his room, who was disoriented (a patient who was confused), and told him he was using the internet there. He called me because, again, he couldn't get the nurses to respond. He got so frustrated that he called 911 and the police came to sort it out! I called the both nursing stations and the first three times I called, it rang 50 times and no one picked up! On the 4th call, a resident answered the phone, who then hung up on me. On the 5th call, I asked that same resident to please call the nurse as my brother was in the midst of a crisis there. 5 minutes passed, and no nurse responded. I called the director on his cell phone to inquire about the incident in my brother's room as well as to find out why on earth the residents are using the nurse's phones. He said the nurses do that sometimes! I voiced my concern about the nurses not responding both that night and the night before, and the director offered to place him in a room near the nursing station. It never happened, in spite of the director's promising to take extremely good care of him, which included, at our request, that someone make sure he was eating his meals to keep his blood sugar stable.
Also on one of those days, I noticed his ankle was swollen. The nurse said it was nothing, to just prop it up on a pillow. They should have sent him back to the hospital to make sure he wasn't having an embolism, but they both didn't address it, nor did they write this fact in his medical notes. (He ended up dying of an embolism, probably exacerbated by the lack of oxygen, which he wasn't given on his last day alive.)
5 days later was his last day alive. In spite of being so weak that he could hardly hold his head up, he was left in a wheelchair away from the call button, and his meals were untouched (a fact confirmed in the autopsy), and the nurses refused to assist getting him back in bed, they were very late in getting him his insulin, and when he was finally transferred to the bed, they realized the oxygen tank had no oxygen in it. He suffocated and had an embolism as a result of their lack of care.
We have filed a complaint with the licensing agency, and have sent a letter to the director. The licensing agency responded by saying they talked with the nurses, etc. and couldn't prove any wrongdoing! We also never received a response from the director, in spite of the fact that they are required to respond to complaints such as these.
Based on the lack of care we received at Osborn, I would sign a DNNR (do not nursing home me) in addition to a DNR (do not resuscitate) form, if I ever find myself in this position, based on how awful our brother's care was there. We would file a medical malpractice suit if siblings could do this in Arizona, but we can't. We aren't interested in a financial settlement anyway. But we sure would like to find a way to make it so that others don't have to suffer the way our brother did.
Please beware of this place. It was horrible. Beyond horrible.