Life Care Center of Paradise Valley

T Roberts

Stay away from this place. The care is terrible. Patients are not helped, my mother in law had to wait so long that she had an accident in her bed. She also waited a long time for pain medications. The entrance looks new but the rooms are dirty and old and run down. I have seen the the staff walk past people calling out for help. It’s hard to get through to anyone or get a return call. We will never come back to this place again.

awful place to stay

Rate this a negative across the board. Doesn’t deserve one star. My family member was brought in for simple Medical monitoring. The place reeks with urine all the way through. Water stains on the ceiling,warped window blinds, very outdated and generally not clean looking. Many residents /Patients parked in hallways by themselves. Some sitting in front parking lot likely dreaming of how to get out. Very sad place for so many who can’t care for themselves. Medication not administered as it should. Told to bring your meds from home since they are expensive and they don’t keep. Dr’s nowhere to be found although brochure claims on site 6 days per week. My family member didn’t see a dr for 36hrs after admission. Was not given a walker,had to supply ourself. The smell is unforgettable. Roommate tried to use urinal but he wet himself and was left in soiled bedding and clothes even though we went to advise nurse twice. Nurse told me they no longer smell the urine, they’re so used to it. Will be reporting to state to investigate.

frady123

The facility was horrible. They didn’t pay much attention to my father. He was left dirty, did not give him his meds sometimes all day! The food was bad.. I also think the place was very dirty..no one really seemed to care much about him.. I was very dissapointed in them.. I wouldn’t recommend them to ANYONE!!!

Mitch M

Let me start out by saying that the company that recommended this place to us is no longer recommending or using them. They stopped in to try to help find my mother's medications (as mentioned below) and were as appalled by the conditions in this facility as we were, if not more so because they are professionals and in the business. When you first walk in a smell of urine and something unpleasant in the patient area is noticeable. They are trying to paint walls and put in new floors, but honestly I don't think it's ever going to cover up the smell completely. As far as the caregiver to patient ratio I would guess it is probably 15 to 18 to 1 based on the staffing and residents that I saw. That is excessive and it is insane for each of the staff to be expected to care for 15+ people. When my mother told them she needed to go to the bathroom they told her just to go in the bed and they would clean it up later. Unacceptable. When she got there they were given all of my mother's medications. When she checked out I asked for them and was told "oh we could not find them after the first day". Which means the entire length of time my mother was in there they did not give her her pills. A little frustrating, why didn't they call me? Also they decided they did not need to give her a bath (possibly) as she was going to be going home. So she didn't get one of those for 4 days either. There were patients just parked in the halls looking at and pointed into the walls. Others were asking for help repeatedly. I know some of them might have mental issues, but honestly it was a little overwhelming. We will never be going back. Nor would we recommend that anyone try this place.

Eva

I was at Life Care Center of Paradise Valley. It was very nice. I was in a room where there were supposed to be two people. I had a roommate for awhile, but she got so bad, so they moved her down to the other ward. However, it was nice. Twice a week they take me down and give me a bath. I could eat all I wanted, so it was nice too. They did some rehab while I was there. The staff members were very good and very nice. The food was alright. My insurance paid for it. The staff members were very good.

SMarie

Great facility! My mom was supported from admission to discharge. Very friendly environment.

tibber

Sorry to say my mom's care was barely up to par despite our constant requests to care for her correctly. This is certainly not what we expected when we kept her at Lifecare as we thot, now the professionals can certainly do a much better job of taking care of her than we can. Unfortunately my mom suffered from dementia and despite assurances from Lifecare that they were use to dealing with patients like her, we saw little evidence of this. Then she contracted c-diff not once but 3 times in less than 6 months. How can that happen in a health care facility? Well if the workers are not diligent in taking care of her and watching after her more carefully; I guess this was bound to happen. Once or twice I can understand but THREE times. And when this happens she had to be in isolation making her even more depressed as she needed that contact with another person. We would constantly have to stay on their case about making sure our mom got plenty of water. The big mugs they used were hard for her and I'm sure others to pick up or drink out of. We had to ask them constantly to cut her food as she had difficulty with the silverware. There were many other issues including the constant request for PT (physical therapy) which seemed to be on and off due to missing orders or whatever. We don't understand why a standing order wasn't in place. We never met the Doctor. My mom entered the facility on Nov 1, 2013 after a fall, was transferred upstairs shortly after to the nursing home and 10 months later she was dead. My advice to all of you is to stay on top of things and to make sure you understand what's going on. While having Hospice in for several months, it did create a great deal of confusion as to who was doing what and when. I don't know if all the other facilities are this bad so that's why I say, you must watch out for your loved one. I have sent letters to all the parties involved with details regarding our mom's care. I barely received responses back. And may I say, I was not rude and offered many suggestions so as to help them do their job better. I was never sent a formal letter back from anyone other than an email after being persistent from Lifecare. It's very sad to me that even when you try to help, you are ignored. My last suggestion is that you read as much as you can about senior care and especially about dementia. There is some great stuff out there that should help you deal with this much better than we did despite all the reading the 3 of us did to try and help and handle my mom's situation better. I, of course, would NOT recommend Lifecare of Paradise Valley. There is so much more I could tell you.

Allen H.

My Mom has been at Life Care of Paradise Valley twice in the past 6 months. When she had another setback/fall at home after her first visit, there was no question where my Dad was going to take her to get her back to health. My Dad was very happy with her recovery both times. The therapy/nursing services were top notch and he was so complimentary of everyone that worked there. They have been married for 58 years and my Dad spent almost every waking minute with her and they encouraged his participation/visits. I was only able to visit a few times, when I did was glad to encouraged on how clean it appeared and smelled. Not what I expected from a care home. My Dad and I are very worried about her continued decline at home, so down the road there is no question where he will put her when she requires 24 hour care.

Gisele P

My father in law recently had major back surgery and needed a rehab center to recover. We chose Life Care Center of Paradise due to location and a friend's recommendation. When he arrived at the center he was in quite a bit of pain. The nurse immediately assessed the situation and brought him pain medication. During his stay there they we always on top of his medical condition. His therapists were awesome, they scheduled his therapy at times that were best for him. Often I would arrive after 5pm to find him still working with the therpists. We found the staff to be very caring and professional. During his 3 week stay I met a few of the supervisors. They were alway available to meet with me and answer my questions. I am happy to report that he is at home and doing well. We wouldn't be here without the the staff's help.

GregB

My aunt was a patient at this facility. At first I was hesitant because I"ve never been in a place like that before, but I was blown away with the care and therapy she received over the 4 weeks she was there. I was confident in the nursing and therapy abilities and felt comfortable leaving my aunt there when out family couldn't be there. My aunt is not neccessarily easy to deal with becuase she has dementia, but the staff were so patient and kind with her. Although she asks the same questions over and over again, the staff always responded professionaly, politely, and with a smile. I'm sure it can't be easy working in this type of setting, but the staff all seemed to enjoy their jobs and really have a passsion for what they do. The whole team that my aunt encountered were wonderful and I would definitely send her back there if she ever needed therapy again.

LiveAndLearn

Trying to make the best choices to find the best care for a parent in poor health is a difficult job. Over the past 5 years, my Mother was a patient in this facility twice. The 2nd time never would have happened if insurance would have permitted otherwise. This is what I did not like about Life Care Center of PV: After my careful instruction and review of the medication orders passed along from the hospital, the night nurse still failed to give my Mother the correct medication on the very first night. On more than one occasion, her bathroom light was not responded to in a timely manner resulting in her soiling herself and having to lay in her own filth. The facility is understaffed to handle the number of patients. There is only one physician to the entire facility. It came to a point Mom needed to go to the hospital for a procedure and they did not get the order in fast enough or with enough urgency to have it scheduled. I finally had to make a call to the hospital myself to express the urgency. By then, she was septic and had developed pneumonia. She died a few days later. I do not blame the facility for my Mom's death. I just think that the level of care she needed was more than they were equipped to provide. To add insult to injury, we cannot prove it, but my Mother's wedding ring was stolen right off her finger around the time she was given her first bath at Life Care. Unfortunately, my family and I didn't realize it until after her death. We each thought the other had taken it home and were preoccupied with Mom getting the care she needed and deserved. When my Dad went to Life Care to inquire, they simply said that all belongings should have been logged and they had no record of her having a ring...or anything else. For a semi-healthy individual just looking to rehabilitate from hospitalization, I'm sure LifeCare is just fine. I would never recommend it for anyone with a serious condition requiring timely and accurate skilled medical care.

joeski

we took my dad to this place because the staff told us they have in house dialysis. that was not true. he had to transported to dialysis. everytime i went to visit my dad he was not cleaned and there was no water in his room, and if there was water it was beyond his reach. they say that some one sits with my dad when he eats, bull, not one time i seen anyone sit with him to make sure he eats. i asked for a print out of medications they are giving him. i was told that they record evrything in a log book and asked me if i wanted to see the log book, the log book is always in the hallway for everyone to see. i dont like the staff. this is supposed to be a rehab center. NOT. my dad ended getting bed sorse from not being moved. they were treating it and we were never told about it till one night we got a call from them. to tell us that my dad had to be sent to hospital to be treated for bed sorse. so if you ask me about this place forget about it

mrsmimid-el

My father stayed at Life Care Center of Paradise Valley about two years ago after he was released from the hospital following a back injury he sustained after a fall. He was there for about a month before returning home. I found the facility to be clean and well-kept both inside and out, and the staff was very friendly and helpful. My family and I frequently visited my father while he was in the facility and often asked him how he was being treated. He had no major complaints. The only thing he mentioned was that they were at times slow in coming to his room when he requested help from a nurse. My father is blind therefore he needed considerable help. Other than that, we were pleased with the way my father was treated and with the service in general. Overall, it's a nice facility and I felt comfortable with my father staying there. Also, he enjoyed the meals that were served.

johnmial

I have had my mother in several facilities unfotunately and at first didn't choose Life Care Center of Paradise Valley because it seemed 'run down'. The building is older and with that I can imagine it's difficult to compete with these newer facilities. We had my mother at 3 facilities prior to Life Care of Paradise Valley. While the other buildings did present better, I'm very thankful we gave them a chance. My family never thought we would see my mother walk again and to our amazement she did. Not only did she recover she is thriving. I have everyone at this facility to thank. I was a nurse for several years and was blown away by the commitment and attention the staff gave her. All together this facility has done more than what words can express for my mother and family. If you're looking for a facility you need to check this one out. Thank you LIfe Care Center of Paradise Valley

Vanna19

This facility has both long term care (on the second floor) and an acute care area on the lower level. All of the staff was extremely friendly. I always felt very welcomed walking into this facility. Although the upper level seemed a little cramped-feeling, I think because the rooms are double resident rooms, there were still a lot of areas my grandmother and other residents could go to for activities they had throughout the week. The dining room downstairs where my grandmother got to eat was very large and felt like a very nice sit down restaurant where you could order what you liked off a small menu. I liked the fact that this facility kept their residents very involved with activities going on so they didn't have to sit in their room watching television all day. One weekend I went they even had a small outdoor carnival for the residents! I would feel comfortable if another one of my family members had to come here.

A Concerned CNA

This is a skilled nursing facility"”one of the worst I've seen. The reason: There are a lot of total care residents there, with few who are ambulatory, but the place is so understaffed that the caregivers who work there are usually overwhelmed. Residents may be left in bed until nearly the middle of the day before they are dressed"”and many do not get adequate help with toilet needs. Call lights are often left unanswered. It's a case where initial looks are deceiving. It is a nice and well maintained building from the outside. The administrative offices are on the bottom are also nicely appointed and clean. But the nursing home part upstairs is all tiled, with all white walls"”very cold and very uninviting There is an RN for the 100 residents there"”and the med techs pass medications and do dressing changes and wound care, which are tasks that should be administered by those with more training. Another drawback: All the residents are brought to the dining room at once"”and three are fed at one time. Residents with various levels of functioning all sit together, those with more abilities are put in with those who need total care"”and they complain about that often and openly. Pureed foods and special diets are available, but the food is just not appetizing. Snacks are served at times through the day, but staff does not usually have the time to help those who need it. The cost for care and housing at Paradise Valley is less than at other places nearby, but it shows.

Nannasgirl

I am very; very happy with the care my grandmother has received at the Life Care Center of Paradise Valley. She has seemed happy and content and the activities director seems to be very nice. She had some dogs come in to visit and my grandmother thought that was so absolutely wonderful, she smiled more that day than I had seen in several weeks. The staff seem happy to help us if we ever need anything and they don't treat us as if we are intruding on there day. The beauty salon is so much fun, my grandmother loves to have her hair done and she feels so special after having a cut and style. On one day the Life Care Center of Paradise Valley had a group of children come in and visit, the kids brought paper placemats that they had colored and decorated. My grandmother saved hers and has it in her room on her dresser.