Terra Pointe Memory Care

Offers Memory Care

5 Reviews
5330 W Union Hills Dr., Glendale, AZ 85308
Call (800) 385-2527
Terra Pointe Memory Care (800) 385-2527

Reviews of Terra Pointe Memory Care

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Memory Care Reviews for Terra Pointe Memory Care

October 17, 2019

By phx3

I am a friend or relative of a current/past resident

Huge staff turnover with caregivers and untrained on how to care for memory impaired patients. Facility nurse does not listen to family concerns. Issues with narcotics and medications not being passed or wrong medications being administered. Patients having food placed in front of them and staff does does feed. Many undernourished patients. Patients sleeping in hallways.

Provider Response

Hello, we're so sorry to hear that you had a bad experience! We take resident care very seriously and make sure that all our residents are well fed and given the medications they need in a timely manner. If you saw a specific instance where a resident needed more assistance, please let us know immediately so that we can take care of any issues as they happen! Many of our staff have been around since we opened and would be glad to help sort out any issues.
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Questions about Terra Pointe Memory Care

What ongoing training does the staff receive in dementia care?

Our staff receive bi-weekly in-service training in dementia.

How many staffers are on duty in the daytime and overnight?

Our staffing is dependent on occupancy and the current needs of our residents.

What programs or activities does Terra Pointe Memory Care offer to keep residents engaged? How does the staff engage residents' long-term memories?

We have daily activity programming from 8:30am to 5:30pm, including weekends. Our activities include but are not limited to: chair exercises, trivia competitions, current event discussions, sing-alongs, live musical entertainment, Arizona stories, bible stories, film hour, brain challenge, picnic outings, pet therapy, and so much more! We engage long-term memories through photos, group chat, trivia games and world travel videos.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Residents' health and cognitive functioning is assessed by an RN. The assessment is done at least every 90 days and more often if necessary.

What techniques does Terra Pointe Memory Care use to support memory care residents during mealtimes?

We escort residents to and from the dining room and provide assistance as needed by the resident. Our goal is for the resident to remain as independent as possible and as they decline to provide additional care and assistance.

How does Terra Pointe Memory Care keep residents' families informed about their loved ones' health?

Our nurse or RCC (resident care coordinated) will call with any change in condition. POA and or family members may call for updates any time.

Describe the neighborhood around Terra Pointe Memory Care. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

We are located in a beautiful neighborhood with a high school across the street, a church on the corner, close to the hospital, and just one mile off of the freeway.

Is Terra Pointe Memory Care affiliated with a hospital if more care is needed?

Yes, we are affiliated with a hospital if more care is needed.

Costs for Terra Pointe Memory Care

Cost of Memory Care

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Services and Amenities of Terra Pointe Memory Care


  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: $2000 Community Fee
  • Memory Care Starting At: $4900/month

Room and housing options

  • Companion Suites: We Do Offer Companion Suites.
  • Studio Apartments


  • Resident Capacity: 72
  • Pets: Small Pets Allowed
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About Terra Pointe Memory Care

We will craft a personal, meaningful experience every day for our residents. Our holistic approach to care is designed to engage our residents and meet them where they are. Everyone is unique. In order to do so successfully, we rely on knowledge and understanding of each resident’s specific personal history and needs. By understanding a person’s past, and their routine, it enables us to assist them in the present and guide them through their journey. We believe in the continuing education and development of our staff so that we can properly help our residents and their families.

Terra Pointe Memory Care highlights:

  • Enhance Protocol™
  • Uniquely designed, well-appointed private and companion studios
  • Beautiful, secure courtyards
  • Private showers and shower benches in each unit
  • Utilities and basic cable included, except phone
  • Three delicious meals daily plus snacks
  • 24-hr emergency response system
  • On-site services such as podiatry, dental, hearing, x-rays, etc.
  • On-site beauty salon
  • Medication management
  • Transportation services available
  • It’s Never 2 Late dementia Care Interface

What Makes Us Special

Specializing in Dementia and Alzheimer’s, Terra Pointe Memory Care was created to make a meaningful difference in the lives of our residents and staff. With a wide array of amenities, trained staff, and great common areas, Terra Pointe is a wonderful place to call home.

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Terra Pointe Memory Care

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