BrightStar Care South Central Wisconsin Janesville, WI

Jean S_30

This is the best part of the day for me because I feel better once she has helped me bathe, and I am happier and know my husband is as well. The lady who comes to visit me her name is Janet, and she is very knowledgeable, passionate and kind.

Lori O

They help me with getting dressed and they stand by and assist me into my wheelchair. What I appreicate is the time to find the right match and the girls I have are wonderful and I have them every weekend now.

Adella S

She sees that he has everything he needs and takes him for walks. The caregiver has saved me a lot of stress and worry.

Sandy K_13

They listen to concerns, are very responsive to changing needs as far as changing shifts, and responsive to our needs as his condition changes. The workers that they have sent us are very good, competent, and very helpful.

Michelle C_22

The caregivers do the things that we request. They are easy to work with and very friendly. They are just a great company.

Mary Lou J_1

They are very good. They keep me clean. I like the people.

Bill P_12

There was some heavy lilting involved when getting someone from the chars and into the bathroom for the toileting. They go them to kitchen to have food. I liked that they were punctual and present. I think that all the preliminaries were talked about and things were managed in a timely fashion. There was no doubt and it was all organized and I could not be happier with that.

Mary A_91

He looks forward to them coming and getting that interaction. From what I hear from dad, he does enjoy his services.

Cathryn "Cathy" W

I like that the people have been wonderful. I like that they have been organized in their routine.

Kim C_21

Some days the services help, however sometimes it creates more work for me. The agency should improve the training of their caregivers.

Richard H_61

The caregivers provide a shower for her. I would like them to have a better price.

Kathy x

Her caregiver is amazing, and she does a great job. Her name is Kaylyn. Their caregiver is excellent. My mother has dementia.

Lori F_10

It had a positive impact on his life. The interaction between each other it as mainly companionship. My dad enjoyed the caregivers and the company was flexible. He likes having the same caregivers.

Chuck E_2

It has been a great experience and improved our lives a lot. They hire quality people. They train them well and they are very caring.

Walt I

The agency sent people who were qualified to make my experience positive. I would recommend them because they are punctual and usually do a good job.

Lori R_9

We needed the respite and peace of mind. They were professional, prompt, timely and caring.

Diane R_13

They had a very positive impact and met my father's needs. BrightStar Care employees were professional, friendly, and competent.

Helen D_11

It's a little intrusive, but they are doing what I need them to do. I think that the caregivers are all very friendly.

Craig F_6

The caregivers need to help with the client's hygiene. The agency could improve on their communication whenever there's a change in the caregiver's that will arrive.

Darlene J_4

She comes when I go do my errands. He is really fussy. We are very happy with having our consistent caregiver since April.

Anonymous_7662

They help me keep up with tasks. I like that they are nice.

Anonymous_7614

They help my mom with stuff because she is bed-ridden. I like that they seem to be dependable, their people show up when they're supposed to.

Virginia "Ginnie" J

We like the care and haven't had any problems with them. We like the conversations. They take great care of me.

Louellen W

They have really helped us by doing the meals and medication. I like that they are very efficient. I do not think they have ever been late.

Bob H_18

It's good to have people to watch over my father. I would tell a friend that the service providers are very professional.

Ron P_7

It gives me a break from having to go out there all the time, and he likes the company and the care. I would recommend BrightStar to others because they're very professional and the woman who did the initial interview was really good with my dad.

Casandra W

I can go to work while they are here. They are easy to get set up.

Allison R_1

Helped me by being very concerned for Eugene. I love the people there. They're very caring, do what they're told, and step over above and beyond.

Carol M_55

They do stuff that I can't do. Overall, they're dependable and on time.

Sandy _5

They have impacted her positively. They have been very communicative, and they have been super friendly and supportive.

Cindy B_22

The client has fallen 4 times in the last year and we were very concerned about it happening again so we needed some help. We really needed the overnight hours. They are there with her at night to help her get to the bathroom without falling. So far we have had wonderful caregivers and some that were not very good matches.

Jean A_16

They were planting flowers. They're true to their word as far as scheduling and keeping track.

Dean B_2

It really helped a lot with my sister working from home, they were able to help a lot out with feeding and getting mom ready for the day. Our caregivers were very compassionate and had good personalities.

Judith O_2

I know that my husband likes them, and they are doing what they are supposed to be doing. I like their competence. They do their job and I don't have to worry about what is going on with my husband, because they do their job.

Mary W_54

I felt safe with them being there, and I could work. They interacted with my mother. She got to interact with each one of them, and that was helpful for her.

Dale K_2

If there is bad weather, they should be able to park on the driveway. They are easy to work with.

Alicia L_2

I feel relief in knowing she is being attended to by caregivers who are caring. They are very caring, patient, and they are hard workers.

Robert "Bob" U

She is willing to do pretty much anything that is asked of her. I like the fact that I have had once caregiver.

Julie W_12

They just give care to my in-laws and are there for them. It is easy to work with and get ahold of someone. My in-laws liked everyone who came.

John _22

He had a walker. They helped him out greatly with a little bit of everything. I wasn't there. I was states away, so I only talked to people on the phone.

Judy O_4

They send somebody that seems qualified. I like that their people, and the nurses are easy to talk to.

Barbara B_53

I can do other things while they're here, but I need them to be here a little longer so I can be gone a bit longer. I would like to see better training provided.

Sandy R_13

They provided caregivers in the evening hours. We have care every evening, but when I hire them or encourage them to come during the day they cancel and are very irregular. I'll call and they let me know that they are going to be late or quit.

Jennie M_1

They allow me to go to work for one day without worrying about if my parents will be safe. They have back up service if their worker can't show up that day.

Jean C_17

They've always been nice. I like that they treat you like a person.

Anonymous_6733

It is nice to have another set of eyes to makes sure I am helping her correctly. It eases my mine. It is mental relief. They correct me when I am wrong. I had no problem until the weekends. I get a different person every time, and it took half the time to explain what to do, so now I am down to 3 days a week because I stopped the weekends.

Janet L_14

I could not shower if they were not here. The aides are very helpful.

Donald G_4

I would expect someone to be here at 8 in the morning, but I get a call that they couldn't find anybody. They should get some more reliable people.

Denise P_3

The caregiver knew him well! They could've had some additional staff. They were good for immediate care, but didn't do much cleaning or vacuuming or anything like.

Barney C

She got here on time and did what we asked her to do. I liked that once everything was scheduled it worked according to plan and she did what we asked her to do.

Anonymous_6484

It was important to me, and they drove me. They offered to cut vegetables for me upon hearing that that was a problem for me. I like the people that took care of me. Chelsea was very good for me.

Judith K_9

When the caregivers were here they did everything possible to make the services good. I liked the agency because they all were very caring.

Anonymous_5641

We had a couple of people who didn't fit in with us, but they tried to find someone who did. The agency was very cooperative. If I had to call, they dealt with it right away.

Judy A_15

They made things positive by being available when you have a concern. I like that they listen to me to what I want.

Maggie D_1

Since I'm in Florida, it enables me to know that she's in good hands. They're on top of everything. They are dealing with someone who is difficult and handling it very well.

Kathy F_17

The agency could have made our life easier by having consistent caregivers come regularly. For me to recommend them more, their process for assigning workers to patients was not satisfactory because I hoped we would be able to hire someone to come regularly each day and that the same person would come and instead they signed people up by posting the need for workers and having their staff sign up for the time required so they might come once or a couple of times and the lack of the consistency was trouble.

Steve F_13

My mother is a hospice patient so her care is limited. They could communicate better.

Mary C_80

The biggest thing is that they provide the care that he needs. Sometimes there are no shows, not very often, but it's a big deal when no one is there.

Sandra C_15

He sees someone else besides me 24/7 and they try to interact with him but he's not very responsive. He's not a talker though so what can you do. It's not so much Brightstar it's who is coming to the house. It was simple. I asked her to do things and she didn't do them.

Pamela _2

The caregivers help me with everything. They are good.

Vicky G_2

The agency interacted with my mother. I liked that the agency was very friendly and helpful when we had an issue, they got on it right away.

Steve F_11

We don't use them often enough to have a huge impact. I like the fact that they provide care in the home.

Vicky J_3

I know that I can call them and they can help out my dad whenever I need them. They have a RN to help out and they are always available to talk to.

William B_21

It's only been the last 6 months that it was hard to get the same caregiver. They are very professional. We had a lot of caregivers come through here and that was not conducive to a happy house. If they downsized they may have a bit more consistency.

Linda C_37

They are just wonderful. They come in and if I have something for them to do, they do it. They are caring and do the few things that we ask them to do. It is just nice having them here to take care of us.

Lora L

My husband was pretty much bedridden, so I don't know how much of an impact it made. I liked that the staff were very well trained.

Robin R_14

He is in a nursing home, but he was diagnosed recently with dementia. They stay with him in the evening and keep him calm before bed. My husband experienced a traumatic brain injury so I am new at this. I just love the logs that they keep so I can read how his day was. They will tell me his temperature. The people are always respectful to him.

Katherine H_6

The agency does the cleaning and talking out the trash for me. The agency is friendly and they do a good job in the needs I have.

Tomasan H

The services helped the client gain his independence and provided management for him. This agency set everything up for us. They consistently sent the bill and communicated.

Lynne D_2

There is a lack of communication between the caregivers with the office staff. I know they're doing the best they can, but I have not had much response from Jean's RN.

Richard C_30

The agency could talk to us more about the caregivers they send us. We didn't like one of our caregivers.

Valerie P_4

They make sure that we get what we need and that they work with us. When I call them they get what ever we need right away.

Katsumi N

They show my father respect. They are attentive to him. They always have solutions for me.

Dale M_1

They would make him feel comfortable. I like how they were very professional.

Jim A_11

They all had the ability to do the job we needed them to do. They were pleasant with her and talked to her. I really like that they are compassionate people and caregivers.

Jim J_9

They helped my wife with personal grooming while she was getting stronger. They are easy to work with.

Anonymous_2874

She was so good to me. She helped me with a shower. I had a super, super nice caregiver.

Gloria S_7

They do everything I ask them to do. They do a good job They ask what needs to be done and they follow through.

Donna B_29

There is security knowing someone is in the home with him. I'm very happy with the girls caring for the client.

Karen S_36

The girls should be here on time. If they aren't here within five minutes before they need to be, I have to handle things. I wish I didn't have to show them how to do everything.

Jodie _1

They could have had better training and look for things to be done instead of sit there. One of the woman was amazing but the people that filled in were not that helpful.

Gail G_12

My father is getting the care and social time that he needs. I like the fact that the caregiver interacts with my dad.

Janean T

It's not their fault, he is just very stubborn and does not want to be taken care of. I really like that they are good at fulfilling our needs. They were able to accommodate the hours that we needed and we do not have to have someone for all day.

Lauri C

There are days when they call and say, "We don't have anyone for tomorrow." It's hard, because a lot of things have gone right, but there have been so many shifts that haven't been covered. It's hard to rely on them. Part of it is COVID, so I feel like not all of it is their fault.

Anonymous_4947

I just want them to help me feel better, and have no pain. They are nice people. They come to the house.

Phil B_4

It was my fault as much as it was theirs. I could have handed out chores to the home care people. I just didn't care about giving them training to operate some of the equipment around the house, primarily the washer and dryer. We had consistency in the people that represented BrightStar, especially at night time.

Evelyn H_3

She gives me my shower. They have a very nice person that comes in.

Wayne C_8

She gives her a bath. She helps her into the bathtub. The caregiver is excellent.

Anonymous_4695

I need someone here 24 hours and we use them for the night. It would depend on the situation. When they have an opening, it's hard for me to replace somebody when they can't get somebody. They could have more staff available to help.

Maureen P_1

The services really depend on the caregiver that comes and helps us. They need to inform all of the staff of the protocols that need to be taken with the patient.

Lisa R_5

It helps me because there is less worry, they are very determined to help him stay in the home. I am out of town and I have a lot of peace of mind, knowing that he is safe. They are providing the support we need to remain in the home.

Anna D_6

Their employees did exactly as we asked when we asked it. I had no problems with them. They always had staff to cover our needs.

Marvin S_2

They are life saving. I would not be alive without my current caregiver. She has helps me with showering and dressing. They could have consistency.

James C_14

They cook me meals and help me to do stuff. They serve meals and help me with my bedding and showers.

Patty H_3

They have sent the same person which is very helpful. They really worked with us on making a schedule.

Cheryl _3

It is hard because he is an Alzheimer's patient. There are problems that they have arisen because of his condition. They are not as good at the tasks I ask them to do.

Cindy L_4

They were patient, prompt, and on time with a very difficult patient. I liked their attention to detail, their attitudes in general, and their bedside manner. They are wonderful, caring and understanding.

Jerry F_6

They have been extremely helpful in doing whatever needs to be done for our own safety. Every time someone shows up it is different. That is hard for an old person. As soon as I get used to one person another comes. They have so many people. All the different people besides one person have done exactly what I wanted. They help me. I would recommend them, they just need to get used to different people showing up.

James H_27

When I call them, I get good service. If I don't understand something, they'll go seek more information about it and will get back with me. They let me know what's going on with my body. They don't bug me as far as the situation goes. It's more quiet. They don't look for me to answer questions.

Brenda P_6

They were able to follow directions. I had a list and they followed the list. They are not honest. I found out that they had put me off for weeks because of me, and not because they were short-staffed like they were telling me.

Roberto R_1

I like that they do everything I ask them to do. I haven't ever had a caregiver that I didn't feel did a good job.

Amy B_15

We live out of state, so it's nice to have my father to have one on one interaction with someone, and he really likes her. They are very communicative about needs and appointments. They are very quick to respond back. They always follow through.

Mary G_15

She is right on with my husbands diagnosis, and she knows what to do. They have sent me some good people.

Gwen S

They bathe me in the morning, and they put me in bed at night. I have them for three hours in the morning and two at night. The gals are really good for the most part. The older ones are better than the younger ones.

Arlind "

They are like dealing with family. They are kind and pleasant.

Donald K_5

When they show up its great, when they don't its frustrating. Be consistent. I would like more consistency as to who they send over. The caregivers need to show up on time and when they are supposed to.

Debra K_2

Some of the caregivers didn't talk to him much, they were too shy. One of them didn't know how to use the lift to get him on the commode. They told us they have strict guidelines in regards to COVID care and they didn't follow through on that. The caregivers didn't wear their masks.

Karen W_1

It is very good, someone is there for my dad. They should improve their staffing.

Wanda S_10

The caregiver tried to educate us as she went. She showed up on time, was cheerful and helpful . I liked the RN that came to our home. She gave us personal care and explained everything.

Linda W_28

She has stayed with my husband so that he would be safe. The staff is very professional.

Darlain A

I don't have to worry about him falling on the floor. I like that I can be out in the garden while they are here.

Jane G_5

The service was needed, because she couldn't be by herself. They showed up. The things I was paying for was outrageous price wise. They drove her to breakfast and sat with her. She doesn't need that much care. If they were doing bathing and things like that, it would make sense for it to be more expensive.

Rhonda _2

The services have been very helpful for my mother. Everyone is wonderful. A lot of things we have set up is for her to get her groceries and help her with things in the basement. They also help with light cleaning. It is nice having people there to check in on her. They gave us peace of mind. I think they are very easy to work with. We have not been super involved. We tried to get my mother in law more involved. We were very involved in the first 3 months.

Lisetta "Liz" B

They help me so I don't fall as much. I am perfectly satisfied with them and have had good caregivers.

Tamara T

It allowed me to go to work and not be worried about my mother. I loved that I got a nurse that came to my house and she literally paired someone who was compatible with my mother.

Margo L_1

I don't want anyone that doesn't have ID on them, the one that came did not do good at all. My helper was sick and couldn't come in, and they told me she couldn't make it, but they didn't call me the next week.

Elmer D_2

They can make sure the same people come. They can improve their staff consistency.

Peter "Pete" H

My caregiver has been with me for well over a year and I have never had a problem with her. Today she asked if she could straighten up my kitchen. It's a rare find to get someone who wants to step up to the plate. My main caregiver is top notch. I had one person here last Saturday and she didn't want to do anything and she left early.

Andrea _1

It was hard for my parents to keep meet and getting to know different people They only problem that we had was that there were so many different people and we wanted 1 or 2 regulars. We had to constantly be introduced to new people and show them what to do.

Gregory T

They help me with just about anything I ask them to do. I like that they are very nice people.

Anonymous_3406

They should send out the same aide. The last aide would always help me out. There is a different aide every time.

Kerry B

It made it so much easier. Before I was trying to book people myself and it was not working out well. Someone was always there and they were always consistent.

Judy B_17

They can get us a schedule. They can do correct billing. We are getting charged extra all the time. They don't fill out the paperwork properly so the insurance doesn't cover it. They can improve everything. The girls can actually show up. They let them pick their own hours. We can have three or four days without being covered. They have too many clients and not enough girls.

Paul D_3

They could do a better job matching caregivers that can handle my mother's dementia. Some of the communication wasn't working between us. Care requests were being forgotten. I shouldn't have to tell people 4 or 5 times how to do things.

Anonymous_3174

The service when we had a found a good caregiver helped a lot since my mom has dementia. Consistency is very important. When we are constantly having to go over things and train them, that takes a lot of effort. They should make sure that all time slots are filled. They should make sure the caregivers read the necessary documentation before they arrive. There are great caregivers. There are some that are average.

Carl S_3

When they come, they provide an added boost that I need. I like that they are available to me at any time.

Mary _10

It's very helpful and provides essential services to my husband. I like the people that came and their services were very good.

Gary T

She gives me a shower twice a week. I like the CNA that I have.

Richard "Dick" W

They help me with everything I need for daily living. Their girls know what they are doing. They help you all day long.

Gaea

They get her food and change her. She's getting 24 hour care right now, the day shift is good, but the night shift is being too relaxed on what they're supposed to be doing.

Tom _4

About 50 percent of the time the people didn't show up. They could have their people show up.

Angela P_5

It was good to have someone take care of my mom while I was busy. I like that they were very attentive, and they didn't have mix ups for transportation.

Joseph L_7

Without them coming, my mother wouldn't be able to stay in her home. Then I would have to care for her. I like the quality and the people they send. My mom has had several caregivers. All the people sent are very caring. It's their job. They really make my mom feel comfortable, and they're friendly.

Robert E_6

They are very helpful with all my needs. They do what I need to have done and when I need it. They are very professional.

Patti M_1

They do whatever we need done. They are always ready to help. I like everything! They do a great job.

Stephen L_1

They keep me clean for one thing. They do my housework. They are punctual, and they also know what is going to happen and what is going on.

DiDie S

He enjoys visiting with them. He doesn't need much care, but he falls and could choke on his food during meal time. I just like someone to watch him. They are always on time. They are very helpful and kind. I feel comfortable leaving with them there. I have been totally pleased with them.

Nanette O

They help me by having someone here. I need assistance for everything I do. Their presence helps. I wouldn't be able to be on my own. I like the fact that it allows my husband to get out on occasion. I have someone to come in that is an assistant and has education behind them.

James M_26

They help me with bathing. They take care of my CPAP and little things that they do to help me. It makes it easier for me. So far, they have everything I need. They have been able to do everything that I need them to do.

Tony C_2

They sit and talk to her. They provide companionship. They are very professional.

Anonymous_2069

It allows my sister and brother and myself to not have to be 100% responsible for our mom. It allows her to stay in her home. I think the healthcare providers are wonderful. At the beginning, I don't if they explained how everything was supposed to work as well as they could have, but it works now.

Helen F_3

They are doing great right now. They help me the most by doing whatever I ask. They are very efficient and have good personalities.

Charles G

My caregiver goes beyond what is required of her to do for me. My own caregiver that comes here is super good.

Deb A

The CNAs are very helpful. They do a lot of cleaning around the house and are very active with my mom. Most of them know when she needs downtime. They are alert and informative. I like the flexibility and the knowledge of the CNAs.

Anonymous_1007

It is just my own perception. I just had a couple of issues that bothered me. They sent a gentleman that made a lot of noise when I went down for a nap. There were times where I didn't feel like I was part of the care.

Robert B

They help me take care of my husband, they shower him, and they get him dressed. They are very nice and helpful.

Anonymous_1875

It's been very good because it's necessary. They need to have more consistency, which is key in the home health industry. They need to be the way that they used to be. There used to be a caregiver for everyone. If someone called off, then they would fill the slot. I notice they're not doing that like they used to.

Carmen K_2

They were here to help me take care of Jim. They helped me get away. The people are very nice, and they care about the patient they're watching.

Julie B_6

They provided excellent companionship care, which helped with her dementia. They helped her through the most difficult time of her life when she lost her spouse and had dementia. I loved their choice of caregivers. The main caregiver was absolutely more than we could have ever dreamed. She was so caring, compassionate, and attentive to my mother. I am truly grateful for her. She was wonderful for my mom. We were sad that the situation changed and we had to relocate because we would have kept using her.

Tammy _1

I now have to clean myself and cook. They had a huge impact, when we had them. The people are very friendly and amazing.

Tammy M_8

They will come here and help her be more independent. They made it so she could stay at home. We were disappointed that they didn't know if they were Medicare eligible or that they didn't serve Medicare clients. They didn't tell us that they weren't certified.

Mary C

It gives me a little break so I can leave and they can stay with my husband. They are very professional and likable. When you want to make an appointment, they get you in.

Amy M_3

She only has them one afternoon a week but we could not handle it without them. I have not had any concerns or problems. They have been very accommodating and helpful.

Kari S_1

If it had been a more consistent person, I think he would have adjusted better. The staff was never consistent. Different people were always coming to spend time with my dad, and I think he had a hard time adjusting to all the different people.

Robert S_31

It gave him the freedom to stay at home. We were very happy, and the older more experienced providers were very good. They were very engaged with him, and they cooked and cleaned for him.

William "Bill" H_1

The caregiver could have had more training on certain things. I had a good caregiver who was cooperative.

Bill T_1

They are a good companion for my mom and are supportive of her. They've been responsive, and the caregivers they send are appropriate for my mother.

June J_1

I need the help and it was a good move for me. My caregiver has been able to help me. If I ran into somebody who needed help, I would recommend them to everyone.

Matthew _1

It is one more burden removed from me.

Gregg B

They were there and keeping them safe. They had to be here 24 hours a day. I had to be very involved in filling shifts. They were having trouble filling shifts even a couple months in.

Matthew T

They haven't been here that long, so it's kind of hard to say. I may not be explaining things well enough to some of them. They seem to communicate pretty well with my wife.

Matthew M_1

It frees me up from doing all the care for Virginia. It's flexible and I like that.

Nanette "Nan" R

My caregiver helps me bathe. I like the friendliness and the companionship.

Anonymous_10

It's helpful. What would be more helpful, though, is to call more often to see if everything is okay and satisfactory. They could have more communication between the aides. They could have more communication with the schedulers. Sometimes there will be a change in the schedule and they don't let me know about that. Someone comes to the door and I don't even know they are scheduled. This has happened about three times in the last three months.

Claude M

It's been good. She will do anything I ask her to do and some things I don't ask her to do. They're very good. We've only had one caregiver.

Jason L

It allows me to not worry about her being by herself. The price point is too high for the services that are given.

Julie A

It met my needs for that day. I was a little afraid of it, but it just so happened that I had a lot of confidence in the woman they gave me.

Yvonne C

He is not as bad right now, so this is basically for me so I can get an hour here or there to be able to do what I need to do. He doesn't need a lot of care right now. They are very pleasant and very professional. They are very nice.

Lance P

They give us the time to be able to step away and have a date night. My loved one is nonverbal, so we look at their reactions to see their feelings, and I can tell that they love these people.

Beth Q

It was pretty amazing. It gave me the ability to have some peace of mind. I didn't have to do it all myself. It was seamless. There was just no effort besides the first call.

Randy G

They are a great company, but my loved one is still mad that he can't drive so that can make things hard. I like that someone is always there for us. If someone can't make it or there is an issue they call to let me know right away.

Patricia F

I was worried about my husband since he can never be alone. I would always try to stay or hesitate to leave, but they would always kindly encourage me to get out and have my own time. Everyone that showed up on my doorstep was very sweet, kind, and interested in us.

Vicki S

It was a relief knowing that my dad was taken care of. I would tell them the CNA's are very friendly, cooperative, and courteous. I did run into a problem in the very beginning, but it got corrected.

Anonymous

We have 24 hour care so we know that my loved one will be taken care of. I think the biggest thing is really picking the people that are taking care of them. They are very good about getting things done with medications. The turnover in the caregivers is high. If they got paid more, there would be a higher quality of people.

Holly O

They give my loved one good attention and watch out for her. They care about her and have a good quality of care. I would tell someone that they are very professional.

Lois Z

I had them help me with my husband at night time. Most of the nights we were covered and it allowed me to get a good night's sleep. They were very responsive and they always answered my emails quickly. There were times they couldn't fill a shift and they felt bad about it, but they always told me that they were working on filling the shifts and they had good communication.

Debbie B

They have provided care for my father when I couldn't be there. I like that they are very qualified and helpful.

Pam H

Family doesn't have to worry about her safety and getting in and out of the shower or that she's not showering. Nearly all of the caregivers are certified nursing assistants.

Chris O_2

She comes and feeds my husband three times a week. I have a very good caregiver who is a hard worker and very nice.

Frank U

They have specific things that they need to do for me. The caregivers know what to do and go right to it. I am very satisfied with the services that I receive. My caregivers are all well trained and know what to do for me to help me.

Betty D

I can't walk because I had cancer. I got a great worker who always works and is always doing something and never sits down.

Roger M

One of the girls didn't come one day, and she never reported it. I didn't have the extra stress of having to clean besides taking care of rides.

Thomas H

I had no problem other than it seemed we had different people every time. They were very courteous and did their job. He argues with me about taking a bath, but he never argued with them.

Anonymous

They show up on time mostly, and they are nice people. They help me get out of bed and get ready to go.

Barbara F_5

They are cooperative, and excellent. I am at ease, when they send someone to take care of my wife. They help, especially in emergencies. If I had to leave to go do certain things, or have to visit family, they are here and taking care of my wife and I don't have to worry about anything.

Susan D_6

We were happy with everything they have done, the only issue we had is when they took the notebook. All of the people we had were good, they were on time, and did what we needed them to do. It made sleeping a lot easier during those weeks. They had someone there

June L

They seemed to be on time, friendly, and sincere about their clients. They would help my loved one if she need to get to the bathroom at night and they made sure she get her medication.

Patrick J

BrightStar Care is quite dependable. I can count on BrightStar Care to usually be here, keep up with the other appointments, and go grocery shopping.

Sharon H_1

BrightStar Care has been able to listen to my concerns and act on them. BrightStar Care has enabled my mother to stay in her home.

Joan B_11

I would say that BrightStar Care is very good at what they do, and they are very caring and industrious. BrightStar Care comes in the morning and will get my wife out of bed, dress her, bathe her, and get work done in the house.

Donnell B

BrightStar Care is accommodating. The services make my life easier because the caregivers do what is asked of them.

Charlotte T

BrightStar Care has been very responsive to questions and has been pretty reliable. BrightStar Care is able to help my mom stay in her own home.

Ramona Z

BrightStar Care was very dependable. They helped me in my car

Kathleen M_8

BrightStar Care isn't good care for clients that are dementia-oriented. What my mother has is dementia, and the caregivers aren't very good for that. The CNAs don't have a lot of training in that. I wouldn't recommend BrightStar Care if someone needs help with a client who has dementia. What BrightStar Care really needs to do is to get their caregivers to go through a one or two day dementia client orientation. They just need basic techniques on how to interact with people who have dementia.

Tara M_1

BrightStar Care is affordable, and I feel they do a good job. BrightStar Care has been able to make my loved one's life easier by cleaning up and making sure she takes her medicine.

Jimmy L_1

BrightStar Care has really great employees who are good people. Without my caregiver, I would be in a tight place. I can't do anything without her.

Kathy B_10

I would tell others that BrightStar Care is a good company because the caregivers were caring and loving. The services made my life easier by just being here.

Ronald J_1

I would tell someone that BrightStar Care is very helpful, dependable, and does a great job. The caregivers are very good. They do the things that need to be done for me.

Sharon S_6

I would recommend BrightStar Care because I like how they come and see me on time. BrightStar Care has made my life easier because if they did not come I could not go to bed at night or get up in the morning.

Virgene B_1

The lady that I have now from BrightStar Care is a very thorough and we like her. The caregiver helps me get out of a lot of work that I otherwise would have to do.

Vicky C

BrightStar Care will work with your schedule. The most helpful aspect of my mother's services is to know that she is eating better now.

Franklin W

I would say that BrightStar Care does a great job and shows up when they're supposed to! The caregivers have really freed up time so that I can have time for my other children! Franklin takes up a lot of time, so now I can focus on my other family as well.

Anonymous_348

I would tell a friend that I like BrightStar Care's aides. BrightStar Care has made my life easier because without my aides I wouldn't be able to get dressed or walk.

Dennis3

I like the way they screen their employees at Bright Star. We've been using this agency since February. The care we receive is great. The caregiver keeps the house clean, does the dishes and helps with preparing meals. She has a very pleasant attitude and is a hard worker. I really like the way she just goes about doing the work without us having to direct her. She just comes in and starts doing it. I would highly recommend Bright Star's services.