Oak Park Place

Poor management, understaffed, staff not knowledgeable about care or doctor's orders. Food isn't very good, rooms not cleaned as promised. Beautiful facility that is run very poorly. Corporate needs to clean house so this beautiful facility has a chance!

I really liked the Oak Park Place. It was light, bright, and new. It's only a couple of years old, so the hallways are wide. Everything was lighter and brighter décor. There were lots of sunlight. We only met with one staff member, but she was very nice, very knowledgeable, and very helpful. It appeared very clean, light, bright, and there's a dining room on each level. The rooms were nice and roomy. There's plenty of space. The dining room opened to the outside as well, and that was nice. They have an activity center, salon, exercise center, and a big activity room when they have speakers or musicians.

Real nice place. Poor service. Severely understaffed. My fathers info and orders were sent from the hospital the day before he was moved there. No meds were ready for him. Went an entire day without meds. Food was served cold. Sometimes received meds 2-3 hours late. Never received OT . Took up to 2 hours for nurse to answer his nurse call. Staff sometimes very short with him and in a hurry. Doctor orders to elevate his feet when sitting. NEVER followed that order. On only his 4th day his feet were so swollen he couldnt get his stretch slippers on. That was when we moved him to another facility. Never got a reasonable answer to my concerns about his care. After I moved him, no one would answer my calls.

What they promise on their website is not close to the reality of day to day living there, especially for the cost. Mom's room is cleaned haphazardly, the meals are mediocre, the management is non-responsive, there are no activities, they are constantly short-staffed, the shuttle service either doesn't run or 'someone forgot' your appointment, and more. WORSE during Covid-19 with residents in lockdown for over 6 months. Come on people, get your act together! The place looks great - and has the bones to be a nice residence - but this corporation has really let the ball drop.

Do not place your loved one here. You know it’s bad when you call corporate headquarters TWICE to voice your concerns & they never call you back. Unacceptable.

Memory Care side has strong odor, rooms not cleaned, soiled laundry. Spoke with administration several times concerning issues, and they did not seem to care. If I had to do it over again, this place would have been a big no! Do NOT put your loved one here!

My husband and I lead a support group for those with Parkinson's Disease and their care givers. We began holding our monthly meetings at Janesville's Oak Park Place in November 2018. We could not ask for a better place for these meetings. The facilities are new, easy to find with adequate parking and always clean. The staff is friendly and very willing to help in any way needed. Coffee is provided for our group. Our meeting room is large, easy to locate, well ventilated and light with modern a/v equipment. Some participants in our group are residents there. The staff is attentive to their needs and seem to know them quite well. I have had an opportunity to visit one of our participants in her apartment, which was cheerful. She expressed how pleased she was there. I know there are frequent community events there that are open to the public as well as the residents. All around, I feel Oak Park Place is definitely a positive addition to our community.