Caring.com
Caring.com

(800) 558-0653

Right at Home Seattle and Eastside

11222 Roosevelt Way NE, Seattle, WA 98125

(206) 929-4782

Verified Partner

4.5

(339 reviews)

Offers Home Care
Top rated on Caring.com

2022, 2023, 2024

View More

Photos of Right at Home Seattle and Eastside

Get Cost Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Get cost information
Find out availability
Ask about payment options

Reviews of Right at Home Seattle and Eastside in Seattle, Washington

4.5

(339 reviews)

    Top rated on Caring.com

    2022, 2023, 2024

    View More

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Molly B_1

    4

    September 11, 2024

    I am a current client of this provider

    They can make my life easier by increasing communication in main office. They provided a care giver that is a good fit for my father.

    Matthew L_1

    5

    September 11, 2024

    I am a current client of this provider

    They provide quality professionals. I like their responsiveness.

    Provider Response

    Thank you sincerely for taking the time to share such a heartening review of your experience with our services. We're truly thrilled to hear that the nurse providing care in your home has been a positive force in your health journey. Our commitment to responsive and communicative service is at the core of what we do, and we're grateful for the opportunity to contribute to your progress and well-being. Your words mean a great deal to us, as they inspire and motivate our team to continue delivering the highest level of care possible. Should you ever have any specific feedback or suggestions, we're always eager to listen. Your continued trust in our services is the greatest reward for our dedicated team. Wishing you continued health and progress,

    Tom O_3

    5

    September 9, 2024

    I am a current client of this provider

    Everyone is nice. We are still trying to find one consistent caregiver. It gives me a few days off, but when it is someone new I have to go train them. I like the communication and the caregivers.

    Pam P_17

    5

    August 12, 2024

    I am a current client of this provider

    They do an amazing job for me and my mom. They're reliable and loving.

    Freya S

    5

    August 7, 2024

    I am a current client of this provider

    The agency is very understanding. Our coordinator is very nice and trying to find someone who fits well. I think it's hard to find consistency with caretakers.

    Louis L_2

    5

    July 24, 2024

    I am a current client of this provider

    Louis likes the aide. It has helped me. They pick up the phone.

    Angela A_10

    5

    July 19, 2024

    I am a current client of this provider

    I don't have any worries that my loved one is not going to be cared for. I like their communication and for the most part, they communicate well when there are changes that are happening with the caretaker.

    Anonymous_1720798585

    5

    July 12, 2024

    I am a current client of this provider

    Since I don't need them right now, the impact has been positive. For the short-term service that I need, they have been able to provide good service.

    Derek A

    5

    July 3, 2024

    I am a current client of this provider

    They make sure that I get my meds on time and listen to what I really need. I like their promptness, professionalism, and empathy.

    Nancy S_61

    5

    July 3, 2024

    I am a current client of this provider

    They help me walk and eat. I like that they have been consistent.

    Betsy J_1

    5

    June 20, 2024

    I am a current client of this provider

    I like that they get her up and moving. They provided excellent services and friendly people.

    Nadege M

    5

    June 5, 2024

    I am a current client of this provider

    They have provided my nurse. I like their flexibility.

    Linda S_80

    5

    April 18, 2024

    I am a current client of this provider

    I like that they provide dependability as well as they are considerate. They are considerate as well as on time and are concerned when I was not walking well.

    Michael G_29

    4

    April 8, 2024

    I am a current client of this provider

    When they come, they are fantastic. We like our regular caregivers. The regular caregivers are top-notch, but the replacement caregivers are not as good.

    Susan P_31

    4

    April 8, 2024

    I am a current client of this provider

    They have been very helpful. They have worked hard to get the right people and make sure we are covered.

    Anonymous_1712064441

    5

    April 2, 2024

    I am a current client of this provider

    The agency has tried to choose the right caregiver and listen to my personal needs. I like the good communication and the fact that they listen and seem to care about what I have to say.

    Ward K

    5

    March 12, 2024

    I am a current client of this provider

    It gives me time to do my own things. They are careful to tell me every time there is a change.

    Haigh F_1

    5

    March 12, 2024

    I am a current client of this provider

    They help with hygiene and showers. They do her dressing and they keep an eye on her so I can get out. They have trouble hiring people for the salary they offer.

    Connie J_3

    3

    March 12, 2024

    I am a current client of this provider

    They helped me the most by washing dishes and getting my mom out of bed, although I had to help. It would have had a greater impact if I didn't have to help. They're looking for someone new. I think they need to have caregivers that are experienced.

    Delanne G

    4

    March 7, 2024

    I am a current client of this provider

    We need help and that is an impact. We need better-trained caregivers so the problem is it is not the agency's fault that it is hard to get people. We need someone that cooks and the two main people we got don't cook. Their staff are so far away that it is very hard. It is very time-consuming for the caregivers to get to us. I like the way that they are organized, respond to the needs, and it feels like they really make an effort.

    Anonymous_7593

    4

    March 5, 2024

    I am a current client of this provider

    They all do different things. They are responsible and pretty good.

    Daniel M_17

    5

    February 27, 2024

    I am a current client of this provider

    They have facilitated my dad's life and I have the ability to trust that they will care for him appropriately when I am not there. I like that they are professional and work with my father for many years now.

    Provider Response

    Thank you for taking the time to share your positive experience with our caregiving services. We're truly honored to be a trusted partner in facilitating your dad's life and providing the care he deserves. It's wonderful to hear that our professional and dedicated team has earned your trust over the years. We understand the importance of reliability and consistency in caregiving, and we are committed to maintaining the highest standards of care for your father. If there's ever anything specific you'd like to discuss or if you have any suggestions for further improvement, please feel free to reach out. We genuinely appreciate your trust in us and look forward to continuing our longstanding relationship.

    Tom A_9

    4

    February 20, 2024

    I am a current client of this provider

    It has just been a short time, so I don't know. I like that they are there when I need them.

    Doug B_4

    4

    February 16, 2024

    I am a current client of this provider

    I probably could have found a friend to take me, but I figured I could afford to pay for the help, so I got it. It worked with what I need. I would prefer a decrease in cost, though.

    Ryan B_2

    5

    February 8, 2024

    I am a current client of this provider

    The provider has helped by making sure that Michael has his meals and that his clothes are on right. I like this agency because they have good caregivers. I've seen them interact with Michaeal and they're very compassionate.

    Provider Response

    Thank you wholeheartedly for sharing your positive experience with our caregiving services. We're delighted to hear that our team has been instrumental in ensuring Michael's well-being and comfort. It warms our hearts to know that you appreciate the dedication and compassion of our caregivers. Creating a supportive and caring environment is a top priority for us, and we're glad to see it reflected in their interactions with Michael. Your feedback is incredibly valuable to us, and it motivates our team to maintain the highest standards of care. If there's anything more we can do to enhance your experience or if you have any specific suggestions, please don't hesitate to reach out. Thank you for entrusting us with Michael's care. We look forward to continuing to provide excellent service.

    Carolyn M_24

    5

    January 23, 2024

    I am a current client of this provider

    We can't be there so we really depend on them to care for her. They keep the line of communication open.

    Provider Response

    Thank you Carolyn for leaving us a 5-star review. We are happy to hear that our staff is able to meet your needs...

    Alan L_3

    5

    January 9, 2024

    I am a current client of this provider

    The girl was nice to talk to you. The gal that took me to the doctor was great.

    Forrest Elwood C_1

    5

    January 9, 2024

    I am a current client of this provider

    She is very personable. I would recommend them because of the promptness and reliability of the caregiver.

    Gwing Y_1

    3

    January 5, 2024

    I am a current client of this provider

    He definitely needs the care he is getting. I think they could improve on their professionalism.

    Anonymous_3878

    4

    December 21, 2023

    I am a current client of this provider

    They are able to take some of the everyday stress off of me. They don't have enough staff to go around or enough employees.

    Dana B_10

    5

    December 18, 2023

    I am a current client of this provider

    I only used it once and it was good. It was convenient, as far as it worked.

    Wes B_1

    5

    December 11, 2023

    I am a current client of this provider

    The service was for one day, but it was good service. They were proactive, in scheduling there were some glitches, but aside from that they were able to care for her.

    William "_12

    5

    December 5, 2023

    I am a current client of this provider

    The caregiver helped by just doing laundry and dishes and mopping floors. That kind of stuff is such a big help to me. The agency helpers have been outstanding people.

    Josie R

    5

    December 4, 2023

    I am a current client of this provider

    It reduced the stress on me trying to find transportation and making sure someone was there to help me get home safely. The gal who helped me was very helpful and patient and made sure I was safe.

    Valerie T_3

    5

    November 16, 2023

    I am a current client of this provider

    They come through and are on time. They have established a rapport. They call me right away and explain things. They work well with me as a team.

    Ed L_8

    5

    November 7, 2023

    I am a past client of this provider

    They have made it positive because my husband had a knee replacement, and they were here the next day. It was nice to have a third person in the house when he was in pain. They helped with his meals and exercises. I would recommend them because I really like all the caregivers.

    Kristina S_2

    4

    October 26, 2023

    I am a current client of this provider

    They can improve the consistency. This time around they can have more consistency with caregivers even if there would be slightly odd hours.

    Anonymous_7637

    5

    October 12, 2023

    I am a past client of this provider

    They drove me to and from my medical procedure. Timely service and easy scheduling.

    Robert W_47

    5

    October 4, 2023

    I am a current client of this provider

    It keeps me smiling when I don't want to smile sometimes. The personality and work ethic is very great.

    Anonymous_7620

    4

    October 4, 2023

    I am a current client of this provider

    The provider has helped with the comfort of knowing my dad is safe with someone. They can improve with the consistency of the caregivers.

    Anonymous_7599

    4

    September 6, 2023

    I am a current client of this provider

    I'm working from home most the time and that gives me time to focus and do work knowing my mom's needs are being taken care of. That helps me be my mom's health advocate as well as doctors. She gets the help she needs, and it gives me peace of mind. Our ongoing caregiver is great. I've had consistent problems when I've had to leave town, and we have caregivers that I'm not familiar with. That's a mix of the quality of caregivers and with the schedulers. The weekend schedulers can mishandle and confuse information. The last time I left town, the caregiver didn't have the code for the door and I had to let them know multiple times the code.

    Jon H_11

    5

    August 24, 2023

    I am a current client of this provider

    I just have them take me to some appointments that I need rides to and from. I couldn't drive because I'd be under medication. They seem to be prompt and know their way around Seattle. I don't have to wait for them. And they are friendly people.

    Wilma H_1

    2

    August 11, 2023

    I am a current client of this provider

    There have been three we've said not to send back. One of them sat on the couch and ate our food. Some of them are good. We've had a lot of difficulties. They need to train their employees better.

    Provider Response

    Thank you Wilma for taking the time to leave us with a review. Although I am always disappointed to receive a review lower than 4- or 5-stars, I do consider it a gift, feedback that we can use to do better. I agree that training is something we are always need to work on. We have a number of initiatives to make sure our caregivers are providing the best care possible. Interesting that you bring up cooking, we currently have a number of cooking classes that we encourage all of our caregivers attend to help them better meet our clients needs. We also have training and refresher classes on caregiving skills, dementia training and end of life support. We always welcome feedback from our clients on training that would best meet our clients needs.

    Patricia H_27

    5

    August 9, 2023

    I am a current client of this provider

    They are organized and they listen to me. They want me to be health. They are courteous.

    Laura J_16

    5

    August 2, 2023

    I am a current client of this provider

    The services improve the quality of life for my wife. I like Right at Home because they are consistent and dependable.

    Joseph G_11

    5

    July 26, 2023

    I am a current client of this provider

    I have the right people in the office. They provide the best for their clients.

    Bonnie S_11

    1

    May 12, 2023

    I am a current client of this provider

    They could make her life easier by finding more compassionate people to provide care. The quality of the caregiver's is what I would like to see improved.

    Provider Response

    Thank you for taking the time to leave a review. We are sorry that we didn't meet your expectations. I understand that our original scheduled caregiver called out at the last-minute requiring us to find a replacement to accompany your mother to her appointment. Unfortunately, this caregiver did not drive, and we were grateful that you agreed to an Uber for transportation. I read additional notes on the one shift that we worked with your mother and agree that our caregiver was not well prepared nor suited for the shift. For this I offer my full apologies. We would be happy to offer you another shift at no cost. Please contact us so we can arrange the experience your mother deserves.

    Vikke

    5

    April 27, 2023

    Other

    Ramona is the best care-provider we've encountered. She is unfailingly professional (punctuality, dependibility,confidentiality, etc), and respectful of client's autonomy. My friend, who is the client, has needs that vary with her illness. She needs vaying assistance with mobility, cooking, shopping, laundry, etc. Ramona's flexibility and sensitivity have made it possible for her to stay in the comfort of her own home. In addition, always has a smile on her face and responds to people with genuine warmth. I find her positive mood contagious!

    Steven P_11

    5

    April 24, 2023

    I am a current client of this provider

    They help take care of my brother. Their caregivers are always quality, well trained and always seem to care.

    Provider Response

    Thank you Steven for taking the time to leave us with a 5-star review. We are thankful of the opportunity to provide care for your brother. Please don't hesitate to call with any questions or requests. We are here to help!

    Bernard J_4

    5

    April 20, 2023

    I am a current client of this provider

    She's been there for 9 years, she's like part of the family. The person working for my dad is great.

    Provider Response

    Thank you Bernard for taking the time to leave a wonderful review. We are so happy to hear that your caregiver is like part of the family. We greatly appreciate your trust in Right at Home all these years!

    Barry Z

    5

    March 21, 2023

    I am a current client of this provider

    The services have been helpful to me because the caregiver does the cooking. I would recommend because my caregiver plans ahead for the weekend.

    Provider Response

    Thank you Barry for taking the time to leave us a review. We are happy to learn that our caregiving team is willing and able to help you with your care needs. Ben

    Judy H_20

    5

    March 7, 2023

    I am a current client of this provider

    In the beginning they really helped us with a lot of things that I'd had no idea that we needed everyday. I like that they try very hard to match the rate of clients to the rate of caregivers. They do a very good job at that.

    Laraine V

    3

    March 2, 2023

    I am a current client of this provider

    The home care person could be more creative in terms of things to do with her, that would be better. We have had changes in caregivers, and the way I am informed about those changes is not very good.

    Anonymous_7038

    3

    February 8, 2023

    I am a current client of this provider

    They need to provide the services that they said they were going to provide. They should provide better quality caregivers that are willing to work.

    Provider Response

    Thank you for taking the time to leave us a review. We would love the opportunity to discuss your concerns with you. Please call us and ask to speak with me, Ben Solomon, the owner of the agency, to address your frustrations and see what we can do to improve your experience with Right at Home.

    Andrew C_8

    5

    February 2, 2023

    I am a current client of this provider

    They give peace of mind. They are available and scheduled efficiently.

    Mary K_45

    5

    January 24, 2023

    I am a current client of this provider

    I liked how they have taken care of her on daily tasks and made sure she had food. I like how they provide great caregivers and the quality of service.

    Jay W_5

    4

    January 13, 2023

    I am a current client of this provider

    They're doing the job. They're doing everything I've asked them to do. I like that they have not let me down. I like their consistency.

    Terri M_11

    1

    January 4, 2023

    I am a current client of this provider

    They can provide the services they say they would provide. It's been really hard for me. When I don't have that break I would like to see them improve in actually getting a caregiver for my mom. They made a lot of promises with the caregivers, and we've been without one for a month.

    Provider Response

    Thank you, Terry, for taking the time to write a review and providing us with constructive feedback on the challenges we experienced providing the support you needed. I understand that I am responding to this review much later than I would have liked and apologize for my delay. I can let you know that over the past six months we have been working hard to bring more caregivers on board and have invested in training, technology, and financial incentives. In response to this reply if you would like to reach out to me directly, I would be happy to take your call. Thank you for giving us the opportunity to serve you.

    Sandra A_11

    5

    December 13, 2022

    I am a current client of this provider

    I like that I am able to get my sleep at night. I am very satisfied, and they are very congenial and nice to deal with.

    Provider Response

    Hi Sandra. I am glad to hear that our help allowed you to get a good night sleep. If there is anything we can do for you in the future, please do not hesitate to call!

    John M_88

    5

    December 13, 2022

    I am a current client of this provider

    They help my dad shower. They always communicate.

    Provider Response

    Thank you, John, for taking the time to leave a 5-star review and sharing your experience with the Caring.com community. We work hard to be great communicators and are happy to get positive reinforcement from you. If there is anything we can do to help you and your father, please do not hesitate to call.

    Anonymous_5341

    5

    December 7, 2022

    I am a current client of this provider

    They make my life easier by caring for my dad. They take him to his appointments. I like how accommodating they are.

    Provider Response

    Thank you for the 5-star review and sharing your experience on Caring.com. I will pass along your kudos to Hanz and his Team.

    Roger H_2

    5

    December 6, 2022

    I am a current client of this provider

    They were here 3 days a week. It met all my wives needs.

    LeaLani A

    5

    December 2, 2022

    I am a current client of this provider

    They have been friendly, kind, and informative. I have recommended them.

    Provider Response

    Thank you, Leilani, for the 5-star review and the vote of confidence. I will pass along the praise to our Operations team. If there is anything we can do for you, please let us know...

    Ronald S_14

    5

    November 23, 2022

    I am a current client of this provider

    They make a big difference. They have taught me how to do things for him. I like the personality of the caregivers. They are all excellent. Every one of them have been easy to deal with. They are well-chosen and capable.

    Anita W_6

    5

    November 4, 2022

    I am a current client of this provider

    I have a new provider, and she is very friendly. I have had her since June. I like that they are personal.

    Provider Response

    Thank you, Anita, for taking the time to leave us a 5-star review and share your experience with the Caring.com community. We will make sure to share your KUDOS with your caregiver. If there is anything that you need please do not hesitate to ask.

    Judy K_20

    3

    November 4, 2022

    I am a current client of this provider

    It depends on how trained the person coming in was. I would suggest that they check the experience of the worker that will be in the home.

    Rachel G_2

    5

    November 4, 2022

    I am a current client of this provider

    I really enjoy my nurse. They could coordinate better in regards to medicine and the proper prior authorizations are obtained.

    Provider Response

    Thank you, Rachel, for taking the time to leave us a review. We are happy to learn that you enjoy your nurse. We will make sure they receive the proper KUDOS. We will also work with pharmacy on their communication. Thank you of the feedback. If you have any questions or comments please call the office.

    Carla D_3

    5

    October 20, 2022

    I am a current client of this provider

    She is really good with him and pays attention to him. I like our caregiver. She is experienced and knows what she is doing.

    Provider Response

    Thank you Carla for the 5-star review. We will make sure that your caregiver is aware of the love you are sending her way. We appreciate you putting your trust in Right at Home.

    Karen V_18

    5

    October 20, 2022

    I am a current client of this provider

    They follow up with me. They are reliable.

    Provider Response

    Hi Karen. Thank you for taking the time leaving us a 5-star review and sharing the love with the Caring.com community. We greatly appreciate the opportunity to care for you.

    Alexandria M_1

    5

    October 18, 2022

    I am a current client of this provider

    It makes my life easier. I like that they come to my house.

    Provider Response

    Thank you Alexandria for sharing your experiences with the Caring.com community and taking the time to leave us a 5-star review. We appreciate you as a client and happy to hear that we are making a positive impact on your life.

    Joseph G_7

    5

    October 13, 2022

    I am a current client of this provider

    They are top notch. They are the best. I like that they have great caregivers. They are always so good.

    Janie B_1

    5

    October 11, 2022

    I am a current client of this provider

    They help me by being there for us. My husband enjoys their services.

    Esther N_1

    5

    October 10, 2022

    I am a current client of this provider

    My experience has been positive because they are caring for me and get their job done. I would like if I was notified better when there is someone for me.

    Provider Response

    Hi Esther - Thank you for taking the time to write us a review. We are so happy that your experience has been positive. I really appreciate the constructive feedback about making sure you are more promptly notified of when we send a caregiver out to your home. I have forwarded this message to Hali, our Director of Operations, and she will share with her Team to address. Thank you once again. We appreciate the opportunity to serve you.

    Rebecca D_8

    4

    October 4, 2022

    I am a current client of this provider

    They are doing what they are supposed to do. I like the consistency.

    Provider Response

    Thank you, Rebecca, for leaving us a 4-star review. We like to hear that your care has been consistent. Continuity of care is very important to all of our clients. We would love to learn what we would need to do to earn a 5-star review.

    Angela H_13

    5

    September 27, 2022

    I am a current client of this provider

    On the days they're scheduled to come they come. I like everything about them. The people they send are pretty good at what they do. I have no complaints.

    Jane W_9

    5

    September 23, 2022

    I am a current client of this provider

    They take me shopping. I like the flexibility.

    Margaret S_40

    5

    September 15, 2022

    I am a current client of this provider

    They provide the daily care issues so I can get other things done in my home. They've been pretty responsive.

    Stephanie B_10

    5

    August 22, 2022

    I am a current client of this provider

    They help the most by reaching out to the doctors and getting what I need. I would tell a friend they are very personal.

    Anonymous_6416

    4

    August 3, 2022

    I am a current client of this provider

    My mom had dementia and they person gives us a day of respite care. I think they have been very on top of things.

    Irene P_3

    5

    July 22, 2022

    I am a current client of this provider

    I am unable to shower and my wife can't help me; so they come in and give me my showers, which is very helpful. They are very thorough with their phone calls and follow-ups

    George J_6

    5

    July 21, 2022

    I am a current client of this provider

    My mom is very happy with the service. They are nice to work with.

    Avery M

    5

    July 11, 2022

    I am a current client of this provider

    The services are always great. They are kind and quick to respond.

    Jada H_1

    5

    July 11, 2022

    I am a current client of this provider

    It helps me out a lot. My mother is 92 and has confusion so it helps out knowing that someone is there to keep an eye on her. They're always good at communicating and offering alternative caregivers if needed.

    Wanda M_5

    4

    July 11, 2022

    I am a current client of this provider

    The client enjoys talking with the caregivers because they are pleasant. Things were shaky with a lot of personnel changes at the beginning and I had to do a lot of training on how to move the client safely.

    Mike C_11

    5

    July 7, 2022

    I am a current client of this provider

    I can't really answer how they could be better. There is always room for improvement but I wouldn't be able to get around much without Theresa's help. So far, the quality of service has been outstanding from Theresa, Leah, and Jeff. I can't complain.

    Melanie R_1

    4

    July 5, 2022

    I am a current client of this provider

    The caregiver is amazing. They could be better at providing backups when the regular caregiver will be gone.

    Anonymous_6244

    4

    July 2, 2022

    I am a current client of this provider

    The most helpful has been being to have the same nurse. The agency could have more nurses available.

    Anonymous_6187

    5

    June 17, 2022

    I am a current client of this provider

    I like the friendliness of the staff I work with. I like the flexibility of the staff.

    Jolene J

    5

    June 17, 2022

    I am a current client of this provider

    It has freed me up to do other things. They are responsive with their concerns.

    William F_13

    5

    June 15, 2022

    I am a current client of this provider

    Right at Home has helped to provide companionship, and get clothes sorted out for the client. Right at Home is pretty responsive to changing requirements.

    Provider Response

    Thank you, Willian, for taking the time to leave us with a review. We are also humbled to have earned a 5-star review from you. We will make sure to share your kind words with your caregiver. We are always working to improve our communications skills and appreciate the praise. Please don't hesitate to call with any requests.

    Anna R_5

    5

    June 2, 2022

    I am a current client of this provider

    It helps to know that there are caregivers there so I can work. They take care of tasks that I would normally do so I can just spend time with my mom. I like that everyone who has come is friendly.

    Provider Response

    Thank you, Anna, for taking the time to leave a review. We are pleased to have earned a 5-star from you. It is great to learn that we are providing you with the support needed to allow you to work as we care for your mom.

    Anonymous_4449

    3

    June 2, 2022

    I am a current client of this provider

    They need to improve their communication to have a greater impact. They have improved in the past couple of months, but before that, the communication was a bit touchy.

    Provider Response

    Thank you for taking the time to leave us a review on Caring.com. We understand that there are challenges at times in coordinating care with the pharmacies and will do our best to improve our communication. It also important to note that we provide nursing services and that the pharmacies work with the physicians to ensure our clients have the properly prescribed medications. Thank you for the positive review of our nursing team and will continue to do all that we can to make your experience as “hiccup free” as possible. If you would like to discuss further please contact our Director of Nursing, Patti Wythe.

    Anonymous_5910

    3

    April 20, 2022

    I am a current client of this provider

    If the scheduling and the consistency of the caregiver would have stayed the same, it would have been better. I would like them to be more consistent with the schedule.

    Provider Response

    Thank you for taking the time to share your concerns with us. I will make sure to share your comments with our Scheduling Manager about caregiver consistency. We look forward to solving this concern.

    Dals

    5

    April 12, 2022

    I am a past client of this provider

    I would highly recommend this agency. Our caregiver was so kind and gentle. She was always on time and even adjusted her schedule to fit ours. All the people we dealt with were just excellent.

    Provider Response

    Thank you for taking the time to provide us with a 5-star review. I am so pleased learn of the high praise you left for our care staff and office staff. I will personally make sure that your words which mean so much to us are shared with the staff. If we can ever be of service again please let us know! Thank you...Ben

    William V_3

    3

    April 4, 2022

    I am a current client of this provider

    Communication is always a good thing to improve. They could communicate better and have more consistency in care.

    Provider Response

    Thank you for taking the time to share your challenges with us. Please contact your Client Care Coordinator to address specific concerns. We look forward to your call.

    Catherine S_10

    4

    March 4, 2022

    I am a current client of this provider

    The services are essential for me since I just came from the hospital. They help me walk around the apartment and get things done. This agency should send me the same caregiver all the time once I find the right one.

    Norma C_2

    4

    March 2, 2022

    I am a current client of this provider

    I could not live without the care the my husband receives. The quality of the people has been great, the only problem has been when people have not shown up on time.

    Rosyln J

    5

    February 2, 2022

    I am a current client of this provider

    It gives me time to relax and do what I need for myself. I like that it is a bigger organization and so there is more variety there.

    Provider Response

    Thank you Rosyln for taking the time to leaving us a 5-star rating. I am so glad to hear that our care gave you the opportunity to relax and focus on self-care. We appreciate that you put your trust in Right at Home.

    Bruce B_18

    5

    January 19, 2022

    I am a current client of this provider

    They keep the place clean and organized. They are responsive, proactive, and keep my dad happy.

    Provider Response

    Dear Bruce, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again soon.

    Cristal G

    5

    January 13, 2022

    I am a current client of this provider

    They are very communicative. I like the nurses.

    Irina K_3

    4

    January 4, 2022

    I am a current client of this provider

    The caregiving service is very important to me as I am in a wheelchair and it is very difficult to do things on my own. Right at Home could have more caregivers available to the public and I feel like a lot of the caregivers are not trained properly.

    Provider Response

    TThank you, Irina, for taking the time to provide us with valuable feedback on how we are doing. I understand how frustrating it is to experience the caregiver crunch that has hit providers throughout the Seattle area. I want you to know that we have instituted a number of programs and incentives to help attract and train the best caregivers to Right at Home. A case in point, I just went downstairs to pour myself a cup of coffee and witnessed, Anna, your Client Care Coordinator working with a caregiver on their Hoyer lift skills at our skills lab in our Seattle office. We strive to provide level 10 care and are working hard to earn a 5-star review. If we are not providing 5-star service, please reach out to Anna or to me. Thank you once again for putting your trust in Right at Home.

    Sarah D_9

    4

    December 16, 2021

    I am a past client of this provider

    They helped me to receive the treatment I needed. I would like to see the agency improve its communication.

    Provider Response

    Thank you for taking the time to leave a review for us. We appreciate the honest feedback. I will take your response back to the Team and we will work hard to earn a 5-star review in the future.

    David M_39

    5

    December 2, 2021

    I am a current client of this provider

    The day-to-day showering and companion care is helpful and lets us keep our jobs. The caregiver is tremendous. The office staff is great and communicative too.

    Provider Response

    Thank you, David, for taking the time to leave us with a review. We are happy to learn that we are providing a valuable service to you. Thank you for kind words. I will definitely share them with the Team.

    Robert S_69

    5

    November 16, 2021

    I am a current client of this provider

    I'm getting services that help my wounds heal. I really like my particular nurse. If I ever have any problems, I can call the agency.

    Provider Response

    Thank you for taking the time to leave us with a review. We here at Right at Home are so glad to hear that your nurse is able to help you with your wounds. I will make sure to pass on your compliments to Maria. She will be happy to hear that you are happy with her services and support. I will also pass on your kudos to your scheduling team at Right at Home too!

    Fumiko K

    4

    November 15, 2021

    I am a current client of this provider

    She takes good care of my husband and that's what I need. I want to see the caregiver use her cell phone less.

    Provider Response

    Thank you Fumiko for taking the time to leave us a review on Caring.com. We are pleased to hear that the caregiver is providing your husband with good care and will let her know. We also appreciate the feedback on the amount of time she is on her phone. I have forwarded this comment to the Supervisors and will make sure we work together to address this concern. Thank you again for the constructive feedback and the opportunity to provide corrective counseling....Ben

    Anonymous_5445

    5

    November 9, 2021

    I am a current client of this provider

    It was the nurse and the amount of time they saved me. I would highly recommend it for others because it's convenient.

    Provider Response

    Thank you for taking the time to leave us with a 5 star review. We will make sure that the nurse is aware of support they provided you..

    John M_45

    5

    November 3, 2021

    I am a current client of this provider

    The treatment I get is very successful. I like that they're very reliable and always come out when they're supposed to.

    Provider Response

    Thank you John for taking the time to leave such a thoughtful review. I will make sure that your nurse gets the kudos and feedback. We are thrilled to learn that you have trust in our nursing staff and that we are able to play a role in your health. Ben

    Erik W

    4

    October 18, 2021

    I am a current client of this provider

    I like that they have a 24 hour answering service. They are responsive.

    Samuel D

    5

    October 13, 2021

    I am a current client of this provider

    Just explaining everything that is going on and making sure we have the right supplies. My nurse is very awesome and she does her best effort and is the best help.

    Provider Response

    Thank you Samuel. Reading this review made my day! I am so glad to hear that your nurse is prepared and makes your visit a meaningful one. I will make sure that she gets the positive feedback that she deserves. Thank you so much for putting the trust in your care with Right at Home.

    Marcia R_1

    5

    September 29, 2021

    I am a current client of this provider

    They have worked well with us to find caregivers that are a good match for my father. The caregivers are all so helpful, kind, and supportive of my father.

    Kimberly B_4

    5

    September 25, 2021

    I am a current client of this provider

    She is very thorough. I enjoy her! I only have one nurse with them, and she's excellent!

    Anonymous_5236

    4

    September 23, 2021

    I am a past client of this provider

    The people where very nice. The service was good. We just needed long term.

    Dan W_4

    4

    September 9, 2021

    I am a past client of this provider

    They have been fine. They are present and help by just having someone in the house. We reached out and had some home visits. We liked Right at Home best. They could improve their communication and having consistent caregivers.

    Sonja K_3

    1

    August 19, 2021

    I am a past client of this provider

    I still had to do most things, like grocery shopping for my mom. They needed to provide the care they told us we would be getting.

    Provider Response

    Dear Sonja - Thank you for sharing your feedback. We are sorry your experience did not meet your expectations. Please feel free to reach out to me with any further comments, concerns, or suggestions you wish to share.

    Shantanu M

    4

    August 11, 2021

    I am a past client of this provider

    There was a lot of learning and work. The caregivers kept changing, so we had to keep training them. Everybody was really prompt. Sometimes there were some hiccups with caregivers. They took our feedback.

    Provider Response

    Dear Shantanu, Thank you for giving us your feedback. We know you are busy and appreciate the time and effort to share your thoughts with us. We recognize the staffing challenges and appreciated your patience through the process, and your need to spend more time training new caregivers. I understand how frustrating that can be. Thank you again for allowing us to serve you.

    Anonymous_5100

    5

    August 9, 2021

    I am a current client of this provider

    They have helped most with day to day life, tiding and hygiene. I like the responsiveness and that they came in and do a thorough job with examinations.

    Rose N

    5

    August 4, 2021

    I am a current client of this provider

    She knows everything, she helps with laundry and dishes. She calls to check on me. I love the caregiver. She is like family to me.

    Sidh T

    5

    August 3, 2021

    I am a current client of this provider

    It's been pretty good so far. They go the extra mile. They are pretty caring.

    Provider Response

    Thank you Sidh for the kind words. We really appreciate you taking the time to share your experience with us and the Caring.com community. We will make sure to pass along your praise to your care staff. We count ourselves lucky for customers like you. We look forward to continuing to work with you.

    Suzanne L_1

    5

    July 28, 2021

    I am a current client of this provider

    I think all the aides are very capable.

    Varsha S

    5

    July 21, 2021

    I am a current client of this provider

    They have been helping around the house and with her personal care. They were on time and helpful.

    Pamela F_4

    5

    July 13, 2021

    I am a current client of this provider

    I've only had two nurses, and both were excellent with their care. I like that they're on time and that they have great communication.

    Noelle M

    4

    July 9, 2021

    I am a past client of this provider

    They were very flexible so it was easy to reschedule. It's easy to get a hold of people, they have great communication. I loved my nurse, she was great.

    Patrick C_2

    5

    June 26, 2021

    I am a current client of this provider

    She cleans and is thorough about it. She does things right the first time. They are cooperative and she is very smart.

    Marci M_1

    3

    June 16, 2021

    I am a past client of this provider

    They could've had better operators on their phones because a lot of calls were lost because of operator error. At least, that's what I was told. They could lower their prices or explain their costs upfront. It wasn't really explained to me when I was given the contract to sign.

    Provider Response

    Marci. Thank you for taking the time to bring your concerns to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. In regards to dropped phone calls, I understand how frustrating it can be to be on hold with someone and then to have the call dropped. I will make sure to work with our staff to address this issue. As for the cost for in-home care services, we recognize that the cost of in-home care is very expensive. For the record, please note that we do document our fees on our service agreement. If you would like to discuss the details of your situation please either e-mail me or give me a call. Thank you once again for your feedback.

    Curtis P_1

    5

    June 9, 2021

    I am a current client of this provider

    They took care of the aide we did not like and now we have an aide that we like. They have been very accommodating.

    Provider Response

    Dear Curtis, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff especially, Mistere will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you.

    Shirley W_10

    5

    June 9, 2021

    I am a current client of this provider

    They help me shower, and make my bed. That's a big thing. I appreciate the contact I have with them.

    Provider Response

    Dear Shirley. Thank you for leaving us such a wonderful review. We are thrilled that you love your experience; our staff especially Liz will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to continuing to serve you.

    Anonymous_4777

    2

    May 14, 2021

    I am a current client of this provider

    The most important thing is they should be able to provide a person to come one week after the next, and not giving lots of different people. We haven't had any consistent caregivers.

    Provider Response

    Thank you for the feedback and letting us know about the issue. We apologize that we have struggled to provide consistent weekly caregivers. Continuity of care is extremely important to us here at Right at Home. It allows our caregivers and clients to create a strong working relationship and reduces stress for clients, caregivers, and office staff. As your review is anonymous it would be helpful if you would be willing to call the office and speak to one of our Client Care Coordinators, Anna if you live in the Seattle area and Leah if you live in the South King County/Pierce County area, to discuss the consistency challenge. There maybe some underlying factors that can be discussed to help us identify a root cause and come up with a better solution. IF you would like to discuss with me, I would be happy to address with you too. I can be reached at the same number or via e-mail. Thank you once again for your feedback and hope to have an opportunity to connect with you on this issue.

    Anonymous_4796

    4

    May 12, 2021

    I am a current client of this provider

    They have really helped him by changing his bandages. I would like them to communicate with us better.

    Audry B

    4

    April 28, 2021

    I am a current client of this provider

    The services are great to have. It has helped me out a lot. This is the only agency I have ever had.

    Sheri P

    5

    April 6, 2021

    I am a current client of this provider

    It's easier for him to accept showers from an outside caregiver than it is from me. I like that it's easy to get a hold of them when we need information.

    Ashley F

    5

    March 26, 2021

    I am a current client of this provider

    It provides ease and flexibility, they take care of their clients. They are accessible, I like the nursing staff.

    Mark J_3

    5

    March 12, 2021

    I am a past client of this provider

    They were very thoughtful and considerate. They are very courteous and they are thoughtful.

    Valeria R_2

    5

    March 11, 2021

    I am a current client of this provider

    The caregiver helps most by being there when none of us kids lives close to her. They are very responsive and they always are flexible.

    Kimethe H

    5

    March 5, 2021

    I am a current client of this provider

    I've been able to tend to other responsibilities rather than taking care of my husband. They listened to our preferences for care and really worked hard to meet that.

    Scott G_7

    5

    March 4, 2021

    I am a past client of this provider

    I was confident that they were going to be there on time and that they could help me. Everyone that I came in contact with when I needed them, were very professional and warm.

    Steve R_10

    4

    March 2, 2021

    I am a past client of this provider

    They were there for me. The person they sent was unaware about the program. They didn't communicate with her. She was nice and pleasant but under informed.

    Matthew H_1

    4

    February 19, 2021

    I am a current client of this provider

    The services haven't helped advance muscle retainment my doctor is having me quit the care to try something else. Everyone is very prompt and great about getting back to me.

    Zane H_1

    5

    February 11, 2021

    I am a past client of this provider

    When I had a problem with a nurse all I had to do was make one phone call and they took care of it very quickly, quietly, and efficiently. Whenever I have ever needed something they have been very quick to respond.

    Lilia G

    4

    February 2, 2021

    I am a current client of this provider

    They make sure the caregivers are safe from covid. They notify me if my caregiver is not going to be here.

    Anonymous_4402

    1

    January 19, 2021

    I am a current client of this provider

    They could have the same caregiver coming every day. They could have the caregivers know more of what to do when they come into the home, I have to show them everything. They could train their caregivers better before they send them to me. They need to do the training, not me. They could train their caregivers instead of expecting me to do it.

    Provider Response

    Thank you for taking the time to leave a review on Caring.com and letting us know about this issue. We apologize that our service did not meet your expectations. We set high standards for ourselves and are truly sorry to hear that we did not meet our standards. Your happiness and safety is our top priority. My name is Ben Solomon and I am the Owner. If you would like to discuss this further, please contact me and I would be happy to discuss further.

    Mohsen S

    5

    January 12, 2021

    I am a current client of this provider

    They are very proficient, understanding, and they explain very well. They have very precise timing and they treat us clients very nicely.

    Morgan K

    5

    January 11, 2021

    I am a current client of this provider

    It is absolutely necessary. The scheduling is really easy and the people on the team are compassionate and caring.

    Lori E_2

    5

    January 6, 2021

    I am a current client of this provider

    They've been able to help me out with things I need. I like that they are friendly towards me.

    Bryan P_2

    5

    December 18, 2020

    I am a current client of this provider

    They keep up with my appointments when I need. They tell you when they are coming and when they arrive. They treat their people very well.

    Brandusa B

    2

    December 14, 2020

    I am a past client of this provider

    They picked me up after my surgery. They should have cars with seat belts in the back and I didn't want to sit in the front. I had to call them multiple times to get a hold of scheduling.

    Provider Response

    Dear Brandusa B: Thank you for taking the time to leave a review on Caring.com and letting us know about this issue. We apologize that our service did not meet your expectations. We set high standards for ourselves and are truly sorry to hear that we did not meet our standards. Your happiness and safety is our top priority. We acknowledge that there are challenges associated with having caregivers provide transportation services. We have changed our policy recently and have partnered LYFT to have the best of both worlds. We now use LYFT services through Right at Home’s Concierge Transportation program to allow our state-licensed caregivers to accompany our clients in a LYFT vehicle for their appointments. This should help eliminate the issues you had with our service. If you would like to discuss further please feel free to contact me at any time. Ben Solomon Owner/Administrator Right at Home

    Joyce R_6

    3

    December 3, 2020

    I am a past client of this provider

    We did not feel like Donald did not get the care he needed. We hired the caregiver so I wouldn't have to do everything on my own, and go out, but I did not feel comfortable leaving my brother with him. When I was there Don also had a friend over and he had to be able to stand up to pee and the caregiver would not help him stand up and his friend ended up doing it. The caregiver was not really providing the care needed. If I were doing it over again, I would ask the company how much experience the caregiver had before they came.

    Charmian "Charm" E

    4

    December 3, 2020

    I am a current client of this provider

    They come and help with anything I need done. I don't require too much from them. I appreciate any help I can get. I can't say anything bad about them. They are very friendly.

    Jaya N

    5

    November 23, 2020

    I am a current client of this provider

    They are flexible in terms of timing. I would recommend them. They are professional and nice.

    Mary C_61

    5

    November 23, 2020

    I am a current client of this provider

    They give my father a break so he can do things. She takes really good care of my mom. She'll interact with her. In the beginning it took a while to find someone to click with us. They sent us someone else and she worked out a lot better. She was with us for a year.

    Thomas E_3

    4

    November 20, 2020

    I am a current client of this provider

    It would be easier on them if we had more for them to do when they got here. My wife and I are in a condition where we need them here for three or four hours a day. I have partial vision so I cannot read the prescriptions on my bottles so they help me put my pills in a container that is labeled for every day of the week.

    Linda J_9

    5

    November 17, 2020

    I am a current client of this provider

    I am the daughter and it allows me to not worry and I can focus on other things. I like that the placement really fit our needs. The person that came to do the evaluation listened to me.

    Kathie S_1

    4

    November 17, 2020

    I am a past client of this provider

    It was helpful for me because I had 4 hours a day where I had time for myself. The cost was a lot more than we thought it would be just to have someone sit here with him.

    Anonymous_4200

    4

    November 5, 2020

    I am a past client of this provider

    They got me there and back okay. It was a simple task. It was good overall but they messed up the address of the hospital. They gave the wrong name to the person so that was confusing.

    Diane K_8

    5

    October 28, 2020

    I am a current client of this provider

    I only have her come out three times a week. Then I am able to get a break while they take care of my mother. It is valuable for us to have free time. I have liked all the caregivers and they are pretty easy and helpful on the scheduling.

    Darren G

    5

    October 26, 2020

    I am a current client of this provider

    I like that they are convenient, professional.

    Anonymous_4191

    4

    October 22, 2020

    I am a current client of this provider

    They were very easy and didn't interfere with anything else. They did the job very well and it worked for me.

    Ronald J_4

    5

    October 6, 2020

    I am a current client of this provider

    Our caregiver makes both my father and I feel comfortable around him. I now the caregiver is doing an outstanding job.

    Anonymous_4094

    2

    September 28, 2020

    I am a past client of this provider

    The agency could have the caregivers show up on time. The agency needs to make sure that their employees are doing what they are supposed to and not lie.

    Provider Response

    At Right at Home we appreciate feedback from our clients, especially when they provide us with constructive criticism that can help us grow as an organization. I have read your review and want to sincerely apologize for any inconvenience the late arrival of our caregiver may have caused you. We strive to be at our appointments on time, and require our staff to notify the office when they are running late so we can notify our clients in a timely manner. If the person who left this anonymous review would give us a call and let us know who they are, we would be better able to address the issue and take corrective action. Thank you again for taking the time to provide us with a review and we hope to have the opportunity to provide a better experience in the future. Ben Solomon Owner/Administrator Right at Home

    Herb J

    5

    September 22, 2020

    I am a past client of this provider

    They were able to get her to the toilet and back. I liked the quality of the people.

    Anonymous_4078

    4

    September 11, 2020

    I am a past client of this provider

    The caregivers would do different things for him. They would make sure he was fed and take his medicines. They could've had more training how not to spread germs when cleaning.

    Dale B_10

    5

    September 11, 2020

    I am a current client of this provider

    They've done a lot of cleaning for me. They call me if there are any changes.

    Karen C_28

    5

    September 4, 2020

    I am a past client of this provider

    Just by being friendly and knowing what she is doing. I'm a hard stick when it comes to these things. Just the professionalism and the on time arrival. Knowing what they are doing, it all seemed to go very smoothly for me.

    Anonymous_3979

    4

    August 15, 2020

    I am a past client of this provider

    I really don't see any improvement needed. They were on time.

    Jaime P_1

    5

    August 15, 2020

    I am a current client of this provider

    My nurse is super helpful and knowledgeable. They are convenient. I have a great nurse.

    Janet H_11

    5

    August 11, 2020

    I am a past client of this provider

    It was hard on my brother, because my father lived with him, but that is what we needed during the night. I would recommend them to anybody. I liked that even on the first night, they were right on time and supportive of him during his days of suffering with cancer. The whole franchise is right on top of everything and I can't thank them enough.

    Julia S_3

    3

    July 28, 2020

    I am a current client of this provider

    They give me medicine. Don't make appointments. I need to talk to a lot of people to make an appointment. It would be easier to do something online.

    Amanda L_3

    5

    July 22, 2020

    I am a current client of this provider

    They take care of Nathaniel. They feed him. They have good nurses.

    Catherine R_4

    5

    July 10, 2020

    I am a past client of this provider

    I didn't expect them to do housekeeping, but they stepped in and did any job that seemed like it needed to be done. They were all around nice people and excellent at their job. Everything they did was top tier. They exceeded all of my expectations.

    David F_8

    5

    March 21, 2020

    I am a past client of this provider

    They listen to what you say. They provided perfect care. They provided very good services. They were on time.

    Samuela S_1

    5

    March 12, 2020

    I am a current client of this provider

    They have helped me by giving me the same nurse so I am comfortable. If my nurse is sick, they give me enough notice. They keep me informed. I had an issue when I switched insurances, and the owner of Right at Home really heard and understood my concerns. They reached out to my insurance provider and helped me stay signed on with my nurses and my treatment. He went above and beyond with me.

    Christopher M_4

    5

    March 6, 2020

    I am a current client of this provider

    It helps me by saving me the time out of my day so I don't have to schedule things or go in. They are efficient and on time.

    Rebecca E_1

    5

    March 2, 2020

    I am a past client of this provider

    They really were strong in making sure they reached out to us. We would have them for long 12 hour lengths, and the care was not as consistent.

    Anonymous_3247

    5

    February 20, 2020

    I am a current client of this provider

    They have helped me the most because the medicine has proven to be really effective. It's nice that they can give it to me. I really enjoy that everything is done at home. The nurses are really pleasant, and they haven't had any issues getting to me on time or providing me care.

    Christina H_1

    5

    February 19, 2020

    I am a past client of this provider

    They kept her company. I like the caregiver we had.

    Kristen L_1

    5

    February 19, 2020

    I am a current client of this provider

    They have been here and done what they are supposed to do quickly and efficiently. We need faster communication from the caregiver.

    Mary

    5

    February 1, 2020

    I am a current client of this provider

    Kathryn (the caregiver we got through Right at Home) is great with my 96-year old mother. She has been taking care of her now for over a year, and this also gives my 93-year old father a break. She works well also with me and my brother (the whole Cicha family). Whenever I have to call the agency, they're always great to talk with and always very helpful.

    Darlene P_3

    5

    January 27, 2020

    I am a past client of this provider

    My daily living is great. The provider made my experience positive by having a good caregiver based on her personality. She was caring, came in and did her job, and had a great sense of humor. I would recommend anyone to her. The gals that I had were awesome! The latest gal did better working and was better than the others attitude-wise.

    James O_5

    4

    January 27, 2020

    I am a current client of this provider

    Everyone is really nice and friendly. They haven't missed a day. They always have someone here. It was going great, but recently, I have been getting a new person every shift. I would like care continuity. Ideally, I would like one person. I know that can't happen, but a new person every shift is a lot.

    Barbara K_14

    5

    January 24, 2020

    I am a current client of this provider

    Everything is really great, except we couldn't find a care provider who can drive. The communication has been good. I like that there is always someone available if our care provider can't come.

    Steven P_4

    4

    January 21, 2020

    I am a past client of this provider

    He couldn't get along without proper care. They don't always have people that meet the needs of my client. The caregivers we get are always professional and knowledgeable.

    Shelly W

    5

    January 20, 2020

    I am a current client of this provider

    They have helped me the most by being here. They have compassion. I like that the staff is detailed and that they pay attention.

    Cheryl D_8

    4

    January 16, 2020

    I am a past client of this provider

    I could not get out of bed and needed nutrition. I needed people who could cook. So many of the caregivers are from Africa did not have a clue how to cook. There were three who I did like though who were good companions to me. I did not like that the night people fell asleep.

    Luis M

    5

    January 15, 2020

    I am a current client of this provider

    She shows up on time. We love it and we like everything about it. Everything has been good so far. We appreciate her attitude.

    Melanie R

    4

    January 11, 2020

    I am a current client of this provider

    She does everything well. She takes care of me, anticipates what I need, and does things that I didn't even ask her to do. She is amazing. They cannot find a backup caregiver for me. I've had one caregiver for two years, and she has worked every single day of the week with no backups. The only reason I am still with the company is because of that caregiver.

    Mary C_26

    5

    January 7, 2020

    I am a current client of this provider

    They take care of my mother and my dad for me, which also gives my dad a break. He can go do things now. The people that they sent in the beginning were not that great, but lately they have been really good.

    Anonymous_3051

    4

    January 7, 2020

    I am a past client of this provider

    They helped me by having someone come to clean my home and help me with things like that. I needed a little more help, and that is why I moved to an assisted living place. They would sometimes send a substitute that I didn't know, and that didn't work well for me.

    Bert R

    5

    December 21, 2019

    I am a current client of this provider

    Ramona takes care actives and support that I would have to do otherwise. She is aware of him as a person.***** Our caretaker is fabulous. She is more like a partner rather than someone you hire.

    Peter A_3

    5

    December 21, 2019

    I am a current client of this provider

    They know their stuff. It is convenient for being at home. They seem to work well with the pharmacy with getting supplies.

    Anita W

    5

    December 19, 2019

    I am a current client of this provider

    They schedule around my schedule. I really like my nurse. She is fabulous. I like the way they call and work with your schedule.

    Berit H

    4

    December 17, 2019

    I am a past client of this provider

    The stuff they worked on was more about meal prep and laundry. The stuff wasn't directly related to Berit. They were pleasant, and it wasn't bad at all. There were just communication issues, and you had to do a quick training when they came.

    Sharon D_11

    5

    December 14, 2019

    I am a past client of this provider

    When it comes to housekeeping services, I am a bit OCD, so I limited what they did for me. What they did do for me, they did fine. They communicated well. I never missed the services without a phone call to reschedule or something, which rarely happened. They were great communicators.

    Lea "Frances" M

    5

    December 11, 2019

    I am a current client of this provider

    I manage my mom's care, and it impacts her daily life and her weekly life very significantly. I like that they listen to me.

    Dave M_5

    5

    December 6, 2019

    I am a current client of this provider

    They provide my loved one with good care by people who care, as my loved one has memory issues. They seem to have good coordination and good people.

    Mary B_64

    5

    December 5, 2019

    I am a current client of this provider

    She anticipates my needs. I really like my girl. The gal they sent me does pretty much anything and everything that I need. She can anticipate the things I need done or the places I need to be without me having to ask.

    Dale B_5

    4

    December 5, 2019

    I am a current client of this provider

    They help the most by doing things I am not able to do. They could do better at paying attention to the time.

    Nicole R_2

    5

    December 4, 2019

    I am a current client of this provider

    They help the most with his everyday basic needs. I like that this agency is smaller. It works better than a large company.

    Samantha E_1

    4

    November 27, 2019

    I am a current client of this provider

    She helps me with my schedule. It is an average service. The nurse does a good job. The nurse knows what she is doing.

    Richard D_18

    5

    November 20, 2019

    I am a current client of this provider

    The convenience is great. The staff that I have met with have been personable and I enjoy being with them.

    Kristen L

    5

    November 19, 2019

    I am a current client of this provider

    I don't know what we'd do without them. They are easy to communicate and schedule with. They are professional, yet personable. They are perfect to work with and a perfect fit. It is the best combination of professional and personal in all of this journey of caregivers that we've gone through.

    James K_17

    4

    November 14, 2019

    I am a past client of this provider

    They helped provide for needs and gave support. Their care was sometimes misinformed about what their availability was because they would tell us something that was available when it really wasn't.

    Tammera N

    5

    November 14, 2019

    I am a current client of this provider

    They helped me the most by bringing up times that we would be doing chores. The care is seamless, and the people are wonderful.

    Nicole L_2

    5

    November 14, 2019

    I am a current client of this provider

    It is very convenient to me. They are so convenient. They came to my home for my infusion during a time that worked for me.

    Jenine R

    5

    November 11, 2019

    I am a past client of this provider

    They made my life easier because I needed them on such a sudden notice, and they were there so I did not have struggle about who was going to help me. I liked that they were on time, and because I needed them so suddenly, they were able to set it up quickly. I appreciated that.

    Tom K

    4

    November 11, 2019

    I am a current client of this provider

    They do so much for me. They need to have better communication.

    Anonymous_2743

    5

    November 5, 2019

    I am a current client of this provider

    They help us the most by providing support, medications, and baths. I appreciate that they are nice people.

    William S_16

    5

    November 5, 2019

    I am a current client of this provider

    It takes so much off mine and my wife's plate, and it makes him more independent. They are very accommodating and flexible.

    Doris D_7

    5

    October 29, 2019

    I am a past client of this provider

    We weren't able to do that job, and she was. She was pleasant, and she did what I asked her to do. She told me what she wasn't allowed to do.

    Anonymous_1833

    1

    October 28, 2019

    I am a past client of this provider

    They could hire better people and train them. It seemed like they hired people off the streets. I would like the agency to hire better people. They worked with me, and we have had to have eight different people. They needed to train most of them more.

    Provider Response

    Thank you for taking the time to leave your thoughts. We take all feedback seriously and always welcome constructive criticism and are always available to discuss concerns. Our goal is to make the lives of our clients easier and are disappointed as an organization when we fail to meet this standard. As it relates to your concern, it is unfortunate that you sent your review Anonymously. We pride ourselves on our communication and want to make sure our clients are comfortable contacting us at any time to address issues and concerns. We can be reached by phone. As the owner of the agency, I welcome direct feedback to me via email. In regards to our hiring process, all of our care staff, nurses and caregivers alike are licensed through the Washington State Department of Health, are vetted for their caregiving skills, and must pass an FBI Fingerprint Check and a Reference Check. If there are specific skills that you believe our staff is lacking, we invite our clients to communicate with our Client Care Coordinators and they can help direct care staff to fill in the gaps. We also have employed a Lead Caregiver who visits our clients and provides in-home support and guidance when needed. There are times when caregivers are unable to make it to their shift due to illness or personal emergencies, this can result in a client having multiple caregivers to fill shifts. Please give us a call so we can explore your specific concerns. Thank you for your note. Ben Solomon, Agency Administrator

    Anonymous_2688

    1

    October 24, 2019

    I am a past client of this provider

    When a caregiver didn't show up, they didn't send another caregiver. I went two weeks without services. They didn't provide the services they said they would, and they left me stranded.

    Provider Response

    Thank you for your note and for sharing your experience. We would appreciate the opportunity to discuss the specifics of your case to better understand the issues you raise in your review as we always welcome constructive criticism and want to make sure our clients are comfortable contacting us at any time. We can be reached by or you are free to e-mail me. Thank you for your note. Ben Solomon, Agency Administrator, Right at Home Seattle/Eastside

    Janet H_2

    5

    October 21, 2019

    I am a current client of this provider

    We are both 82, and I just need to be in tune on how I can do things a different way and how I can improve. The office staff has visited us here, and that is very helpful.

    David S_33

    5

    October 21, 2019

    I am a current client of this provider

    They have offered solutions on how to help my loved one feel better. Sometimes, they don't seem to call when the caregiver is coming, so we don't know when the caregiver is coming.

    Amanda L

    5

    October 15, 2019

    I am a current client of this provider

    They take care of him well. The nursing staff is quality.

    Roberta M_2

    4

    October 3, 2019

    I am a past client of this provider

    It was difficult for my wife to get used to someone else being in the house. However, they were extremely considerate and well behaved. It was impactful only in the way that her privacy was diminished. They chatted, and we were friends. They did their best. They were one of the places recommended by hospice. They had the highest and best reviews on the sites. They are fairly local, and we were able to find a very professional caregiver close by.

    Carol B_25

    4

    October 3, 2019

    I am a current client of this provider

    Their coverage helps at the end of the day. Thet make her dinner. That has impacted her greatly. They could have a little bit better communication.

    Gwing Y

    5

    October 3, 2019

    I am a current client of this provider

    They are very flexible and really easy to work with. They are responsive. The nurse that we have knows what she's doing.

    Bobby W M

    5

    September 28, 2019

    I am a current client of this provider

    They help me the most by helping me live independently in my apartment. I like my caregiver.

    Suzanne J_1

    3

    September 27, 2019

    I am a past client of this provider

    They could have made a bigger impact by having more enthusiasm. Some of the people we had come in were not happy with what we had them do. They wanted an easier job so we kept getting new people each week.

    Jan D_1

    5

    September 24, 2019

    I am a current client of this provider

    I would be lost if I didn't have their help. They will do exactly what I would do if someone needed my help. They listen to me and do everything exactly how I want it done. The caregivers are wonderful. I have two different caregivers, and they are both excellent. I know that I wouldn't be as happy in the morning if they were not coming to help me.

    Lester G

    4

    September 12, 2019

    I am a current client of this provider

    They care for him, and they act like he is their own dad. I only have one problem. I would like to have permanent people come. On days where I am going to have someone that is new to my dad, I would like to get a call to let me know.

    Linn G

    4

    September 12, 2019

    I am a current client of this provider

    They do the things that I don't want to do, like dishes or cleaning. I appreciate the caregiver that comes.

    Kathy S_25

    5

    September 10, 2019

    I am a past client of this provider

    They taught my family how to care to for him. They were very professional and would call me to let me know when there was substitution. They checked in with me frequently. The people that work with them are amazing people who were critical and crucial in my dad's care.

    Donald I_2

    5

    September 9, 2019

    I am a current client of this provider

    I appreciate the services I have. They are prompt, cooperative, and gentle.

    Eric L_3

    5