I just have them take me to some appointments that I need rides to and from. I couldn't drive because I'd be under medication.
They seem to be prompt and know their way around Seattle. I don't have to wait for them. And they are friendly people.
Call
(206) 929-4782
Reviews of Right at Home Seattle and Eastside
Home Care Reviews for Right at Home Seattle and Eastside
August 24, 2023
I am a current client of this provider
August 11, 2023
I am a current client of this provider
He's extremely comfortable with the aides that are working with him, both in terms of his medical needs and his social needs, they've endeavored to maximize the quality of his life.
I would recommend Right at Home because they're professional and dependable, I can count on them, and they do a great job. They take home care seriously.
August 11, 2023
I am a current client of this provider
There have been three we've said not to send back. One of them sat on the couch and ate our food. Some of them are good.
We've had a lot of difficulties. They need to train their employees better.
August 09, 2023
I am a current client of this provider
They are organized and they listen to me. They want me to be health.
They are courteous.
August 02, 2023
I am a current client of this provider
The services improve the quality of life for my wife.
I like Right at Home because they are consistent and dependable.
July 26, 2023
I am a current client of this provider
I have the right people in the office.
They provide the best for their clients.
July 05, 2023
I am a current client of this provider
Their communication has been relatively good.
The caretakers have been good quality people. They know what they are doing.
May 12, 2023
I am a current client of this provider
They could make her life easier by finding more compassionate people to provide care.
The quality of the caregiver's is what I would like to see improved.
Provider Response
Thank you for taking the time to leave a review. We are sorry that we didn't meet your expectations. I understand that our original scheduled caregiver called out at the last-minute requiring us to find a replacement to accompany your mother to her appointment. Unfortunately, this caregiver did not drive, and we were grateful that you agreed to an Uber for transportation. I read additional notes on the one shift that we worked with your mother and agree that our caregiver was not well prepared nor suited for the shift. For this I offer my full apologies. We would be happy to offer you another shift at no cost. Please contact us so we can arrange the experience your mother deserves.
May 12, 2023
I am a current client of this provider
They keep his home clean.
They are local.
May 08, 2023
I am a current client of this provider
They make sure that he has had his shower and is fed.
They are very accommodating and get the job done.
May 04, 2023
I am a current client of this provider
We have them once a week. They could take him out for a walk.
I like that their staff is very efficient.
April 27, 2023
Other
Ramona is the best care-provider we've encountered. She is unfailingly professional (punctuality, dependibility,confidentiality, etc), and respectful of client's autonomy. My friend, who is the client, has needs that vary with her illness. She needs vaying assistance with mobility, cooking, shopping, laundry, etc. Ramona's flexibility and sensitivity have made it possible for her to stay in the comfort of her own home. In addition, always has a smile on her face and responds to people with genuine warmth. I find her positive mood contagious!
April 24, 2023
I am a current client of this provider
They help take care of my brother.
Their caregivers are always quality, well trained and always seem to care.
Provider Response
Thank you Steven for taking the time to leave us with a 5-star review. We are thankful of the opportunity to provide care for your brother. Please don't hesitate to call with any questions or requests. We are here to help!
April 20, 2023
I am a current client of this provider
She's been there for 9 years, she's like part of the family.
The person working for my dad is great.
Provider Response
Thank you Bernard for taking the time to leave a wonderful review. We are so happy to hear that your caregiver is like part of the family. We greatly appreciate your trust in Right at Home all these years!
April 12, 2023
I am a current client of this provider
I've been with them for nearly seven years and have had no problems with them at all.
Provider Response
Jason thank you for taking the time to leave us with a 5-star review. It is great to learn that with our support you have been able to stay at home. Thank you for your putting your trust in Right at Home.
April 05, 2023
I am a current client of this provider
They are always there when I need help.
I like that they are very efficient and get my infusions done with no problems.
Provider Response
Thank you Margaret for taking the time to share your experiences with Right at Home's nursing staff with the Caring.com community. We will make sure to pass your praise onto your nurse. We appreciate the opportunity to serve you.
March 20, 2023
I am a current client of this provider
The services have been helpful to me because the caregiver does the cooking.
I would recommend because my caregiver plans ahead for the weekend.
Provider Response
Thank you Barry for taking the time to leave us a review. We are happy to learn that our caregiving team is willing and able to help you with your care needs. Ben
March 20, 2023
I am a current client of this provider
It has helped tremendously and they have been there for my mom.
I like that they have good staff and they can address our concerns 24/7.
Provider Response
Thank you Carolyn for leaving us a 5-star review. We are happy to hear that our staff is able to meet your needs...
March 06, 2023
I am a current client of this provider
In the beginning they really helped us with a lot of things that I'd had no idea that we needed everyday.
I like that they try very hard to match the rate of clients to the rate of caregivers. They do a very good job at that.
March 02, 2023
I am a current client of this provider
The caregiver we had was hurt, and now we have multiple caregivers coming.
I would recommend them because they are very responsive at finding people to show up on time.
March 02, 2023
I am a current client of this provider
The home care person could be more creative in terms of things to do with her, that would be better.
We have had changes in caregivers, and the way I am informed about those changes is not very good.
February 15, 2023
I am a current client of this provider
I think that they could improve on just staffing. They pay attention and are patient. They work hard to make things work.
They need more workers; there's not enough people to come replace those when they can't come in. I understand that it's hard for agencies to hire more people, but it would be nice to have consistent care.
February 08, 2023
I am a current client of this provider
They need to provide the services that they said they were going to provide.
They should provide better quality caregivers that are willing to work.
Provider Response
Thank you for taking the time to leave us a review. We would love the opportunity to discuss your concerns with you. Please call us and ask to speak with me, Ben Solomon, the owner of the agency, to address your frustrations and see what we can do to improve your experience with Right at Home.
February 01, 2023
I am a current client of this provider
They could have better communication.
I'm disabled and I can't use buttons on my own, and with their phone system I can't leave a message.
February 01, 2023
I am a current client of this provider
They give peace of mind.
They are available and scheduled efficiently.
January 23, 2023
I am a current client of this provider
I liked how they have taken care of her on daily tasks and made sure she had food.
I like how they provide great caregivers and the quality of service.
January 13, 2023
I am a current client of this provider
Without in-home care I don't think I'd be able to function! My nurse and the scheduling coordinator are all able to keep me in the loop.
I love my nurse and how they are educated and well rounded. They communicate with you and keep you on top of things.
January 13, 2023
I am a current client of this provider
They're doing the job. They're doing everything I've asked them to do.
I like that they have not let me down. I like their consistency.
January 04, 2023
I am a current client of this provider
They can provide the services they say they would provide. It's been really hard for me. When I don't have that break
I would like to see them improve in actually getting a caregiver for my mom. They made a lot of promises with the caregivers, and we've been without one for a month.
Provider Response
Thank you, Terry, for taking the time to write a review and providing us with constructive feedback on the challenges we experienced providing the support you needed. I understand that I am responding to this review much later than I would have liked and apologize for my delay. I can let you know that over the past six months we have been working hard to bring more caregivers on board and have invested in training, technology, and financial incentives. In response to this reply if you would like to reach out to me directly, I would be happy to take your call. Thank you for giving us the opportunity to serve you.
December 12, 2022
I am a current client of this provider
I like that I am able to get my sleep at night.
I am very satisfied, and they are very congenial and nice to deal with.
Provider Response
Hi Sandra. I am glad to hear that our help allowed you to get a good night sleep. If there is anything we can do for you in the future, please do not hesitate to call!
December 12, 2022
I am a current client of this provider
They help my dad shower.
They always communicate.
Provider Response
Thank you, John, for taking the time to leave a 5-star review and sharing your experience with the Caring.com community. We work hard to be great communicators and are happy to get positive reinforcement from you. If there is anything we can do to help you and your father, please do not hesitate to call.
December 07, 2022
I am a current client of this provider
They make my life easier by caring for my dad. They take him to his appointments.
I like how accommodating they are.
Provider Response
Thank you for the 5-star review and sharing your experience on Caring.com. I will pass along your kudos to Hanz and his Team.
December 06, 2022
I am a current client of this provider
They were here 3 days a week.
It met all my wives needs.
December 02, 2022
I am a current client of this provider
They have been friendly, kind, and informative.
I have recommended them.
Provider Response
Thank you, Leilani, for the 5-star review and the vote of confidence. I will pass along the praise to our Operations team. If there is anything we can do for you, please let us know...
November 22, 2022
I am a current client of this provider
They make a big difference. They have taught me how to do things for him.
I like the personality of the caregivers. They are all excellent. Every one of them have been easy to deal with. They are well-chosen and capable.
November 04, 2022
I am a current client of this provider
I have a new provider, and she is very friendly. I have had her since June.
I like that they are personal.
Provider Response
Thank you, Anita, for taking the time to leave us a 5-star review and share your experience with the Caring.com community. We will make sure to share your KUDOS with your caregiver. If there is anything that you need please do not hesitate to ask.
November 04, 2022
I am a current client of this provider
It depends on how trained the person coming in was.
I would suggest that they check the experience of the worker that will be in the home.
November 04, 2022
I am a current client of this provider
I really enjoy my nurse.
They could coordinate better in regards to medicine and the proper prior authorizations are obtained.
Provider Response
Thank you, Rachel, for taking the time to leave us a review. We are happy to learn that you enjoy your nurse. We will make sure they receive the proper KUDOS. We will also work with pharmacy on their communication. Thank you of the feedback. If you have any questions or comments please call the office.
October 20, 2022
I am a current client of this provider
She is really good with him and pays attention to him.
I like our caregiver. She is experienced and knows what she is doing.
Provider Response
Thank you Carla for the 5-star review. We will make sure that your caregiver is aware of the love you are sending her way. We appreciate you putting your trust in Right at Home.
October 20, 2022
I am a current client of this provider
They follow up with me.
They are reliable.
Provider Response
Hi Karen. Thank you for taking the time leaving us a 5-star review and sharing the love with the Caring.com community. We greatly appreciate the opportunity to care for you.
October 17, 2022
I am a current client of this provider
It makes my life easier.
I like that they come to my house.
Provider Response
Thank you Alexandria for sharing your experiences with the Caring.com community and taking the time to leave us a 5-star review. We appreciate you as a client and happy to hear that we are making a positive impact on your life.
October 13, 2022
I am a current client of this provider
They are top notch. They are the best.
I like that they have great caregivers. They are always so good.
October 10, 2022
I am a current client of this provider
They help me by being there for us.
My husband enjoys their services.
October 10, 2022
I am a current client of this provider
My experience has been positive because they are caring for me and get their job done.
I would like if I was notified better when there is someone for me.
Provider Response
Hi Esther - Thank you for taking the time to write us a review. We are so happy that your experience has been positive. I really appreciate the constructive feedback about making sure you are more promptly notified of when we send a caregiver out to your home. I have forwarded this message to Hali, our Director of Operations, and she will share with her Team to address. Thank you once again. We appreciate the opportunity to serve you.
October 04, 2022
I am a current client of this provider
They are doing what they are supposed to do.
I like the consistency.
Provider Response
Thank you, Rebecca, for leaving us a 4-star review. We like to hear that your care has been consistent. Continuity of care is very important to all of our clients. We would love to learn what we would need to do to earn a 5-star review.
September 26, 2022
I am a current client of this provider
On the days they're scheduled to come they come.
I like everything about them. The people they send are pretty good at what they do. I have no complaints.
September 23, 2022
I am a current client of this provider
They take me shopping.
I like the flexibility.
September 15, 2022
I am a current client of this provider
They provide the daily care issues so I can get other things done in my home.
They've been pretty responsive.
August 22, 2022
I am a current client of this provider
They help the most by reaching out to the doctors and getting what I need.
I would tell a friend they are very personal.
August 03, 2022
I am a current client of this provider
My mom had dementia and they person gives us a day of respite care.
I think they have been very on top of things.
July 22, 2022
I am a current client of this provider
I am unable to shower and my wife can't help me; so they come in and give me my showers, which is very helpful.
They are very thorough with their phone calls and follow-ups
July 20, 2022
I am a current client of this provider
My mom is very happy with the service.
They are nice to work with.
July 11, 2022
I am a current client of this provider
The services are always great.
They are kind and quick to respond.
July 11, 2022
I am a current client of this provider
It helps me out a lot. My mother is 92 and has confusion so it helps out knowing that someone is there to keep an eye on her.
They're always good at communicating and offering alternative caregivers if needed.
July 11, 2022
I am a current client of this provider
The client enjoys talking with the caregivers because they are pleasant.
Things were shaky with a lot of personnel changes at the beginning and I had to do a lot of training on how to move the client safely.
July 07, 2022
I am a current client of this provider
I can't really answer how they could be better. There is always room for improvement but I wouldn't be able to get around much without Theresa's help.
So far, the quality of service has been outstanding from Theresa, Leah, and Jeff. I can't complain.
July 05, 2022
I am a current client of this provider
The caregiver is amazing.
They could be better at providing backups when the regular caregiver will be gone.
July 01, 2022
I am a current client of this provider
The most helpful has been being to have the same nurse.
The agency could have more nurses available.
June 17, 2022
I am a current client of this provider
I like the friendliness of the staff I work with.
I like the flexibility of the staff.
June 17, 2022
I am a current client of this provider
It has freed me up to do other things.
They are responsive with their concerns.
June 15, 2022
I am a current client of this provider
Right at Home has helped to provide companionship, and get clothes sorted out for the client.
Right at Home is pretty responsive to changing requirements.
Provider Response
Thank you, Willian, for taking the time to leave us with a review. We are also humbled to have earned a 5-star review from you. We will make sure to share your kind words with your caregiver. We are always working to improve our communications skills and appreciate the praise. Please don't hesitate to call with any requests.
June 02, 2022
I am a current client of this provider
It helps to know that there are caregivers there so I can work. They take care of tasks that I would normally do so I can just spend time with my mom.
I like that everyone who has come is friendly.
Provider Response
Thank you, Anna, for taking the time to leave a review. We are pleased to have earned a 5-star from you. It is great to learn that we are providing you with the support needed to allow you to work as we care for your mom.
June 02, 2022
I am a current client of this provider
They need to improve their communication to have a greater impact.
They have improved in the past couple of months, but before that, the communication was a bit touchy.
Provider Response
Thank you for taking the time to leave us a review on Caring.com. We understand that there are challenges at times in coordinating care with the pharmacies and will do our best to improve our communication. It also important to note that we provide nursing services and that the pharmacies work with the physicians to ensure our clients have the properly prescribed medications. Thank you for the positive review of our nursing team and will continue to do all that we can to make your experience as “hiccup free” as possible. If you would like to discuss further please contact our Director of Nursing, Patti Wythe.
May 23, 2022
I am a current client of this provider
The provider has helped the most with getting me into my wheelchair.
I like this agency because they are reliable.
Provider Response
Thank you for taking the time to leave a review. We work hard to support our staff to be reliable. We know that you depend on us to be there for you. Thank you for putting your trust in Right at Home.
April 20, 2022
I am a current client of this provider
If the scheduling and the consistency of the caregiver would have stayed the same, it would have been better.
I would like them to be more consistent with the schedule.
Provider Response
Thank you for taking the time to share your concerns with us. I will make sure to share your comments with our Scheduling Manager about caregiver consistency. We look forward to solving this concern.
April 11, 2022
I am a past client of this provider
I would highly recommend this agency. Our caregiver was so kind and gentle. She was always on time and even adjusted her schedule to fit ours. All the people we dealt with were just excellent.
Provider Response
Thank you for taking the time to provide us with a 5-star review. I am so pleased learn of the high praise you left for our care staff and office staff. I will personally make sure that your words which mean so much to us are shared with the staff. If we can ever be of service again please let us know! Thank you...Ben
April 04, 2022
I am a current client of this provider
Communication is always a good thing to improve.
They could communicate better and have more consistency in care.
Provider Response
Thank you for taking the time to share your challenges with us. Please contact your Client Care Coordinator to address specific concerns. We look forward to your call.
March 04, 2022
I am a current client of this provider
The services are essential for me since I just came from the hospital. They help me walk around the apartment and get things done.
This agency should send me the same caregiver all the time once I find the right one.
March 01, 2022
I am a current client of this provider
I could not live without the care the my husband receives.
The quality of the people has been great, the only problem has been when people have not shown up on time.
February 01, 2022
I am a current client of this provider
It gives me time to relax and do what I need for myself.
I like that it is a bigger organization and so there is more variety there.
Provider Response
Thank you Rosyln for taking the time to leaving us a 5-star rating. I am so glad to hear that our care gave you the opportunity to relax and focus on self-care. We appreciate that you put your trust in Right at Home.
January 19, 2022
I am a current client of this provider
They keep the place clean and organized.
They are responsive, proactive, and keep my dad happy.
Provider Response
Dear Bruce, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again soon.
January 13, 2022
I am a current client of this provider
They are very communicative.
I like the nurses.
January 04, 2022
I am a current client of this provider
The caregiving service is very important to me as I am in a wheelchair and it is very difficult to do things on my own.
Right at Home could have more caregivers available to the public and I feel like a lot of the caregivers are not trained properly.
Provider Response
TThank you, Irina, for taking the time to provide us with valuable feedback on how we are doing. I understand how frustrating it is to experience the caregiver crunch that has hit providers throughout the Seattle area. I want you to know that we have instituted a number of programs and incentives to help attract and train the best caregivers to Right at Home. A case in point, I just went downstairs to pour myself a cup of coffee and witnessed, Anna, your Client Care Coordinator working with a caregiver on their Hoyer lift skills at our skills lab in our Seattle office. We strive to provide level 10 care and are working hard to earn a 5-star review. If we are not providing 5-star service, please reach out to Anna or to me. Thank you once again for putting your trust in Right at Home.
December 16, 2021
I am a past client of this provider
They helped me to receive the treatment I needed.
I would like to see the agency improve its communication.
Provider Response
Thank you for taking the time to leave a review for us. We appreciate the honest feedback. I will take your response back to the Team and we will work hard to earn a 5-star review in the future.
December 06, 2021
I am a current client of this provider
They follow through on their commitment to their patients and do what they say they say they are going to.
They are professional and responsive.
December 02, 2021
I am a current client of this provider
The day-to-day showering and companion care is helpful and lets us keep our jobs.
The caregiver is tremendous. The office staff is great and communicative too.
Provider Response
Thank you, David, for taking the time to leave us with a review. We are happy to learn that we are providing a valuable service to you. Thank you for kind words. I will definitely share them with the Team.
November 16, 2021
I am a current client of this provider
I'm getting services that help my wounds heal.
I really like my particular nurse. If I ever have any problems, I can call the agency.
Provider Response
Thank you for taking the time to leave us with a review. We here at Right at Home are so glad to hear that your nurse is able to help you with your wounds. I will make sure to pass on your compliments to Maria. She will be happy to hear that you are happy with her services and support. I will also pass on your kudos to your scheduling team at Right at Home too!
November 15, 2021
I am a current client of this provider
She takes good care of my husband and that's what I need.
I want to see the caregiver use her cell phone less.
Provider Response
Thank you Fumiko for taking the time to leave us a review on Caring.com. We are pleased to hear that the caregiver is providing your husband with good care and will let her know. We also appreciate the feedback on the amount of time she is on her phone. I have forwarded this comment to the Supervisors and will make sure we work together to address this concern. Thank you again for the constructive feedback and the opportunity to provide corrective counseling....Ben
November 09, 2021
I am a current client of this provider
It was the nurse and the amount of time they saved me.
I would highly recommend it for others because it's convenient.
Provider Response
Thank you for taking the time to leave us with a 5 star review. We will make sure that the nurse is aware of support they provided you..
November 03, 2021
I am a current client of this provider
The treatment I get is very successful.
I like that they're very reliable and always come out when they're supposed to.
Provider Response
Thank you John for taking the time to leave such a thoughtful review. I will make sure that your nurse gets the kudos and feedback. We are thrilled to learn that you have trust in our nursing staff and that we are able to play a role in your health. Ben
October 18, 2021
I am a current client of this provider
I like that they have a 24 hour answering service.
They are responsive.
October 12, 2021
I am a current client of this provider
Just explaining everything that is going on and making sure we have the right supplies.
My nurse is very awesome and she does her best effort and is the best help.
Provider Response
Thank you Samuel. Reading this review made my day! I am so glad to hear that your nurse is prepared and makes your visit a meaningful one. I will make sure that she gets the positive feedback that she deserves. Thank you so much for putting the trust in your care with Right at Home.
September 28, 2021
I am a current client of this provider
They have worked well with us to find caregivers that are a good match for my father.
The caregivers are all so helpful, kind, and supportive of my father.
September 24, 2021
I am a current client of this provider
She is very thorough. I enjoy her!
I only have one nurse with them, and she's excellent!
September 23, 2021
I am a past client of this provider
The people where very nice.
The service was good. We just needed long term.
September 09, 2021
I am a past client of this provider
They have been fine. They are present and help by just having someone in the house. We reached out and had some home visits. We liked Right at Home best.
They could improve their communication and having consistent caregivers.
August 18, 2021
I am a past client of this provider
I still had to do most things, like grocery shopping for my mom.
They needed to provide the care they told us we would be getting.
Provider Response
Dear Sonja - Thank you for sharing your feedback. We are sorry your experience did not meet your expectations. Please feel free to reach out to me with any further comments, concerns, or suggestions you wish to share.
August 11, 2021
I am a past client of this provider
There was a lot of learning and work. The caregivers kept changing, so we had to keep training them.
Everybody was really prompt. Sometimes there were some hiccups with caregivers. They took our feedback.
Provider Response
Dear Shantanu, Thank you for giving us your feedback. We know you are busy and appreciate the time and effort to share your thoughts with us. We recognize the staffing challenges and appreciated your patience through the process, and your need to spend more time training new caregivers. I understand how frustrating that can be. Thank you again for allowing us to serve you.
August 09, 2021
I am a current client of this provider
They have helped most with day to day life, tiding and hygiene.
I like the responsiveness and that they came in and do a thorough job with examinations.
August 04, 2021
I am a current client of this provider
She knows everything, she helps with laundry and dishes. She calls to check on me.
I love the caregiver. She is like family to me.
August 03, 2021
I am a current client of this provider
It's been pretty good so far. They go the extra mile.
They are pretty caring.
Provider Response
Thank you Sidh for the kind words. We really appreciate you taking the time to share your experience with us and the Caring.com community. We will make sure to pass along your praise to your care staff. We count ourselves lucky for customers like you. We look forward to continuing to work with you.
July 28, 2021
I am a current client of this provider
I think all the aides are very capable.
July 21, 2021
I am a current client of this provider
They have been helping around the house and with her personal care.
They were on time and helpful.
July 12, 2021
I am a current client of this provider
I've only had two nurses, and both were excellent with their care.
I like that they're on time and that they have great communication.
July 09, 2021
I am a past client of this provider
They were very flexible so it was easy to reschedule.
It's easy to get a hold of people, they have great communication. I loved my nurse, she was great.
June 25, 2021
I am a current client of this provider
She cleans and is thorough about it. She does things right the first time.
They are cooperative and she is very smart.
June 15, 2021
I am a past client of this provider
They could've had better operators on their phones because a lot of calls were lost because of operator error. At least, that's what I was told.
They could lower their prices or explain their costs upfront. It wasn't really explained to me when I was given the contract to sign.
Provider Response
Marci. Thank you for taking the time to bring your concerns to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. In regards to dropped phone calls, I understand how frustrating it can be to be on hold with someone and then to have the call dropped. I will make sure to work with our staff to address this issue. As for the cost for in-home care services, we recognize that the cost of in-home care is very expensive. For the record, please note that we do document our fees on our service agreement. If you would like to discuss the details of your situation please either e-mail me or give me a call. Thank you once again for your feedback.
June 08, 2021
I am a current client of this provider
They took care of the aide we did not like and now we have an aide that we like.
They have been very accommodating.
Provider Response
Dear Curtis, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff especially, Mistere will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you.
June 08, 2021
I am a current client of this provider
They help me shower, and make my bed. That's a big thing.
I appreciate the contact I have with them.
Provider Response
Dear Shirley. Thank you for leaving us such a wonderful review. We are thrilled that you love your experience; our staff especially Liz will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to continuing to serve you.
May 13, 2021
I am a current client of this provider
The most important thing is they should be able to provide a person to come one week after the next, and not giving lots of different people.
We haven't had any consistent caregivers.
Provider Response
Thank you for the feedback and letting us know about the issue. We apologize that we have struggled to provide consistent weekly caregivers. Continuity of care is extremely important to us here at Right at Home. It allows our caregivers and clients to create a strong working relationship and reduces stress for clients, caregivers, and office staff. As your review is anonymous it would be helpful if you would be willing to call the office and speak to one of our Client Care Coordinators, Anna if you live in the Seattle area and Leah if you live in the South King County/Pierce County area, to discuss the consistency challenge. There maybe some underlying factors that can be discussed to help us identify a root cause and come up with a better solution. IF you would like to discuss with me, I would be happy to address with you too. I can be reached at the same number or via e-mail. Thank you once again for your feedback and hope to have an opportunity to connect with you on this issue.
May 12, 2021
I am a current client of this provider
They have really helped him by changing his bandages.
I would like them to communicate with us better.
April 28, 2021
I am a current client of this provider
The services are great to have. It has helped me out a lot.
This is the only agency I have ever had.
April 05, 2021
I am a current client of this provider
It's easier for him to accept showers from an outside caregiver than it is from me.
I like that it's easy to get a hold of them when we need information.
March 25, 2021
I am a current client of this provider
It provides ease and flexibility, they take care of their clients.
They are accessible, I like the nursing staff.
March 12, 2021
I am a past client of this provider
They were very thoughtful and considerate.
They are very courteous and they are thoughtful.
March 11, 2021
I am a current client of this provider
The caregiver helps most by being there when none of us kids lives close to her.
They are very responsive and they always are flexible.
March 05, 2021
I am a current client of this provider
I've been able to tend to other responsibilities rather than taking care of my husband.
They listened to our preferences for care and really worked hard to meet that.
March 04, 2021
I am a past client of this provider
I was confident that they were going to be there on time and that they could help me.
Everyone that I came in contact with when I needed them, were very professional and warm.
March 02, 2021
I am a past client of this provider
They were there for me.
The person they sent was unaware about the program. They didn't communicate with her. She was nice and pleasant but under informed.
February 19, 2021
I am a current client of this provider
The services haven't helped advance muscle retainment my doctor is having me quit the care to try something else.
Everyone is very prompt and great about getting back to me.
February 11, 2021
I am a past client of this provider
When I had a problem with a nurse all I had to do was make one phone call and they took care of it very quickly, quietly, and efficiently.
Whenever I have ever needed something they have been very quick to respond.
February 02, 2021
I am a current client of this provider
They make sure the caregivers are safe from covid.
They notify me if my caregiver is not going to be here.
January 19, 2021
I am a current client of this provider
They could have the same caregiver coming every day.
They could have the caregivers know more of what to do when they come into the home, I have to show them everything. They could train their caregivers better before they send them to me. They need to do the training, not me. They could train their caregivers instead of expecting me to do it.
Provider Response
Thank you for taking the time to leave a review on Caring.com and letting us know about this issue. We apologize that our service did not meet your expectations. We set high standards for ourselves and are truly sorry to hear that we did not meet our standards. Your happiness and safety is our top priority. My name is Ben Solomon and I am the Owner. If you would like to discuss this further, please contact me and I would be happy to discuss further.
January 12, 2021
I am a current client of this provider
They are very proficient, understanding, and they explain very well.
They have very precise timing and they treat us clients very nicely.
January 11, 2021
I am a current client of this provider
It is absolutely necessary.
The scheduling is really easy and the people on the team are compassionate and caring.
January 06, 2021
I am a current client of this provider
They've been able to help me out with things I need.
I like that they are friendly towards me.
December 18, 2020
I am a current client of this provider
They keep up with my appointments when I need.
They tell you when they are coming and when they arrive. They treat their people very well.
December 14, 2020
I am a past client of this provider
They picked me up after my surgery.
They should have cars with seat belts in the back and I didn't want to sit in the front. I had to call them multiple times to get a hold of scheduling.
Provider Response
Dear Brandusa B: Thank you for taking the time to leave a review on Caring.com and letting us know about this issue. We apologize that our service did not meet your expectations. We set high standards for ourselves and are truly sorry to hear that we did not meet our standards. Your happiness and safety is our top priority. We acknowledge that there are challenges associated with having caregivers provide transportation services. We have changed our policy recently and have partnered LYFT to have the best of both worlds. We now use LYFT services through Right at Home’s Concierge Transportation program to allow our state-licensed caregivers to accompany our clients in a LYFT vehicle for their appointments. This should help eliminate the issues you had with our service. If you would like to discuss further please feel free to contact me at any time. Ben Solomon Owner/Administrator Right at Home
December 02, 2020
I am a past client of this provider
We did not feel like Donald did not get the care he needed. We hired the caregiver so I wouldn't have to do everything on my own, and go out, but I did not feel comfortable leaving my brother with him.
When I was there Don also had a friend over and he had to be able to stand up to pee and the caregiver would not help him stand up and his friend ended up doing it. The caregiver was not really providing the care needed. If I were doing it over again, I would ask the company how much experience the caregiver had before they came.
December 02, 2020
I am a current client of this provider
They come and help with anything I need done. I don't require too much from them. I appreciate any help I can get.
I can't say anything bad about them. They are very friendly.
November 23, 2020
I am a current client of this provider
They are flexible in terms of timing.
I would recommend them. They are professional and nice.
November 23, 2020
I am a current client of this provider
They give my father a break so he can do things. She takes really good care of my mom. She'll interact with her.
In the beginning it took a while to find someone to click with us. They sent us someone else and she worked out a lot better. She was with us for a year.
November 20, 2020
I am a current client of this provider
It would be easier on them if we had more for them to do when they got here. My wife and I are in a condition where we need them here for three or four hours a day.
I have partial vision so I cannot read the prescriptions on my bottles so they help me put my pills in a container that is labeled for every day of the week.
November 16, 2020
I am a current client of this provider
I am the daughter and it allows me to not worry and I can focus on other things.
I like that the placement really fit our needs. The person that came to do the evaluation listened to me.
November 16, 2020
I am a past client of this provider
It was helpful for me because I had 4 hours a day where I had time for myself.
The cost was a lot more than we thought it would be just to have someone sit here with him.
November 04, 2020
I am a past client of this provider
They got me there and back okay. It was a simple task.
It was good overall but they messed up the address of the hospital. They gave the wrong name to the person so that was confusing.
October 28, 2020
I am a current client of this provider
I only have her come out three times a week. Then I am able to get a break while they take care of my mother. It is valuable for us to have free time.
I have liked all the caregivers and they are pretty easy and helpful on the scheduling.
October 26, 2020
I am a current client of this provider
I like that they are convenient, professional.
October 22, 2020
I am a current client of this provider
They were very easy and didn't interfere with anything else.
They did the job very well and it worked for me.
October 06, 2020
I am a current client of this provider
Our caregiver makes both my father and I feel comfortable around him.
I now the caregiver is doing an outstanding job.
September 28, 2020
I am a past client of this provider
The agency could have the caregivers show up on time.
The agency needs to make sure that their employees are doing what they are supposed to and not lie.
Provider Response
At Right at Home we appreciate feedback from our clients, especially when they provide us with constructive criticism that can help us grow as an organization. I have read your review and want to sincerely apologize for any inconvenience the late arrival of our caregiver may have caused you. We strive to be at our appointments on time, and require our staff to notify the office when they are running late so we can notify our clients in a timely manner. If the person who left this anonymous review would give us a call and let us know who they are, we would be better able to address the issue and take corrective action. Thank you again for taking the time to provide us with a review and we hope to have the opportunity to provide a better experience in the future. Ben Solomon Owner/Administrator Right at Home
September 22, 2020
I am a past client of this provider
They were able to get her to the toilet and back.
I liked the quality of the people.
September 11, 2020
I am a past client of this provider
The caregivers would do different things for him. They would make sure he was fed and take his medicines.
They could've had more training how not to spread germs when cleaning.
September 11, 2020
I am a current client of this provider
They've done a lot of cleaning for me.
They call me if there are any changes.
September 04, 2020
I am a past client of this provider
Just by being friendly and knowing what she is doing. I'm a hard stick when it comes to these things.
Just the professionalism and the on time arrival. Knowing what they are doing, it all seemed to go very smoothly for me.
August 14, 2020
I am a past client of this provider
I really don't see any improvement needed. They were on time.
August 14, 2020
I am a current client of this provider
My nurse is super helpful and knowledgeable.
They are convenient. I have a great nurse.
August 11, 2020
I am a past client of this provider
It was hard on my brother, because my father lived with him, but that is what we needed during the night.
I would recommend them to anybody. I liked that even on the first night, they were right on time and supportive of him during his days of suffering with cancer. The whole franchise is right on top of everything and I can't thank them enough.
July 27, 2020
I am a current client of this provider
They give me medicine.
Don't make appointments. I need to talk to a lot of people to make an appointment. It would be easier to do something online.
July 22, 2020
I am a current client of this provider
They take care of Nathaniel. They feed him.
They have good nurses.
July 15, 2020
I am a current client of this provider
They keep his room and things clean.
It just all depends on who they send out, some of the caregivers are better than others.
July 09, 2020
I am a past client of this provider
I didn't expect them to do housekeeping, but they stepped in and did any job that seemed like it needed to be done.
They were all around nice people and excellent at their job. Everything they did was top tier. They exceeded all of my expectations.
March 20, 2020
I am a past client of this provider
They listen to what you say. They provided perfect care.
They provided very good services. They were on time.
March 12, 2020
I am a current client of this provider
They have helped me by giving me the same nurse so I am comfortable. If my nurse is sick, they give me enough notice. They keep me informed.
I had an issue when I switched insurances, and the owner of Right at Home really heard and understood my concerns. They reached out to my insurance provider and helped me stay signed on with my nurses and my treatment. He went above and beyond with me.
March 06, 2020
I am a current client of this provider
It helps me by saving me the time out of my day so I don't have to schedule things or go in.
They are efficient and on time.
March 02, 2020
I am a past client of this provider
They really were strong in making sure they reached out to us.
We would have them for long 12 hour lengths, and the care was not as consistent.
February 20, 2020
I am a current client of this provider
They have helped me the most because the medicine has proven to be really effective. It's nice that they can give it to me.
I really enjoy that everything is done at home. The nurses are really pleasant, and they haven't had any issues getting to me on time or providing me care.
February 18, 2020
I am a past client of this provider
They kept her company.
I like the caregiver we had.
February 18, 2020
I am a current client of this provider
They have been here and done what they are supposed to do quickly and efficiently.
We need faster communication from the caregiver.
January 31, 2020
I am a current client of this provider
Kathryn (the caregiver we got through Right at Home) is great with my 96-year old mother. She has been taking care of her now for over a year, and this also gives my 93-year old father a break. She works well also with me and my brother (the whole Cicha family). Whenever I have to call the agency, they're always great to talk with and always very helpful.
January 27, 2020
I am a past client of this provider
My daily living is great. The provider made my experience positive by having a good caregiver based on her personality. She was caring, came in and did her job, and had a great sense of humor. I would recommend anyone to her.
The gals that I had were awesome! The latest gal did better working and was better than the others attitude-wise.
January 27, 2020
I am a current client of this provider
Everyone is really nice and friendly. They haven't missed a day. They always have someone here.
It was going great, but recently, I have been getting a new person every shift. I would like care continuity. Ideally, I would like one person. I know that can't happen, but a new person every shift is a lot.
January 23, 2020
I am a current client of this provider
Everything is really great, except we couldn't find a care provider who can drive.
The communication has been good. I like that there is always someone available if our care provider can't come.
January 21, 2020
I am a past client of this provider
He couldn't get along without proper care. They don't always have people that meet the needs of my client.
The caregivers we get are always professional and knowledgeable.
January 20, 2020
I am a current client of this provider
They have helped me the most by being here. They have compassion.
I like that the staff is detailed and that they pay attention.
January 16, 2020
I am a past client of this provider
I could not get out of bed and needed nutrition. I needed people who could cook. So many of the caregivers are from Africa did not have a clue how to cook. There were three who I did like though who were good companions to me.
I did not like that the night people fell asleep.
January 15, 2020
I am a current client of this provider
She shows up on time.
We love it and we like everything about it. Everything has been good so far. We appreciate her attitude.
January 10, 2020
I am a current client of this provider
She does everything well. She takes care of me, anticipates what I need, and does things that I didn't even ask her to do. She is amazing.
They cannot find a backup caregiver for me. I've had one caregiver for two years, and she has worked every single day of the week with no backups. The only reason I am still with the company is because of that caregiver.
January 07, 2020
I am a current client of this provider
They take care of my mother and my dad for me, which also gives my dad a break. He can go do things now.
The people that they sent in the beginning were not that great, but lately they have been really good.
January 07, 2020
I am a past client of this provider
They helped me by having someone come to clean my home and help me with things like that. I needed a little more help, and that is why I moved to an assisted living place.
They would sometimes send a substitute that I didn't know, and that didn't work well for me.
December 21, 2019
I am a current client of this provider
Ramona takes care actives and support that I would have to do otherwise. She is aware of him as a person.*****
Our caretaker is fabulous. She is more like a partner rather than someone you hire.
December 20, 2019
I am a current client of this provider
They know their stuff. It is convenient for being at home.
They seem to work well with the pharmacy with getting supplies.
December 19, 2019
I am a current client of this provider
They schedule around my schedule.
I really like my nurse. She is fabulous. I like the way they call and work with your schedule.
December 16, 2019
I am a past client of this provider
The stuff they worked on was more about meal prep and laundry. The stuff wasn't directly related to Berit.
They were pleasant, and it wasn't bad at all. There were just communication issues, and you had to do a quick training when they came.
December 14, 2019
I am a past client of this provider
When it comes to housekeeping services, I am a bit OCD, so I limited what they did for me. What they did do for me, they did fine.
They communicated well. I never missed the services without a phone call to reschedule or something, which rarely happened. They were great communicators.
December 11, 2019
I am a current client of this provider
I manage my mom's care, and it impacts her daily life and her weekly life very significantly.
I like that they listen to me.
December 06, 2019
I am a current client of this provider
They provide my loved one with good care by people who care, as my loved one has memory issues.
They seem to have good coordination and good people.
December 04, 2019
I am a current client of this provider
She anticipates my needs.
I really like my girl. The gal they sent me does pretty much anything and everything that I need. She can anticipate the things I need done or the places I need to be without me having to ask.
December 04, 2019
I am a current client of this provider
They help the most by doing things I am not able to do.
They could do better at paying attention to the time.
December 03, 2019
I am a current client of this provider
They help the most with his everyday basic needs.
I like that this agency is smaller. It works better than a large company.
November 26, 2019
I am a current client of this provider
She helps me with my schedule.
It is an average service. The nurse does a good job. The nurse knows what she is doing.
November 19, 2019
I am a current client of this provider
The convenience is great.
The staff that I have met with have been personable and I enjoy being with them.
November 19, 2019
I am a current client of this provider
I don't know what we'd do without them.
They are easy to communicate and schedule with. They are professional, yet personable. They are perfect to work with and a perfect fit. It is the best combination of professional and personal in all of this journey of caregivers that we've gone through.
November 14, 2019
I am a past client of this provider
They helped provide for needs and gave support.
Their care was sometimes misinformed about what their availability was because they would tell us something that was available when it really wasn't.
November 14, 2019
I am a current client of this provider
They helped me the most by bringing up times that we would be doing chores.
The care is seamless, and the people are wonderful.
November 14, 2019
I am a current client of this provider
It is very convenient to me.
They are so convenient. They came to my home for my infusion during a time that worked for me.
November 11, 2019
I am a past client of this provider
They made my life easier because I needed them on such a sudden notice, and they were there so I did not have struggle about who was going to help me.
I liked that they were on time, and because I needed them so suddenly, they were able to set it up quickly. I appreciated that.
November 11, 2019
I am a current client of this provider
They do so much for me.
They need to have better communication.
November 05, 2019
I am a current client of this provider
They help us the most by providing support, medications, and baths.
I appreciate that they are nice people.
November 05, 2019
I am a current client of this provider
It takes so much off mine and my wife's plate, and it makes him more independent.
They are very accommodating and flexible.
November 05, 2019
I am a current client of this provider
They have been able to lighten my load.
It really bugs me that they have low pay for the employees and that they don't have benefits. Our caregiver will be leaving because of this, and it puts my loved one's care at risk.
October 29, 2019
I am a past client of this provider
We weren't able to do that job, and she was.
She was pleasant, and she did what I asked her to do. She told me what she wasn't allowed to do.
October 28, 2019
I am a past client of this provider
They could hire better people and train them. It seemed like they hired people off the streets.
I would like the agency to hire better people. They worked with me, and we have had to have eight different people. They needed to train most of them more.
Provider Response
Thank you for taking the time to leave your thoughts. We take all feedback seriously and always welcome constructive criticism and are always available to discuss concerns. Our goal is to make the lives of our clients easier and are disappointed as an organization when we fail to meet this standard. As it relates to your concern, it is unfortunate that you sent your review Anonymously. We pride ourselves on our communication and want to make sure our clients are comfortable contacting us at any time to address issues and concerns. We can be reached by phone. As the owner of the agency, I welcome direct feedback to me via email. In regards to our hiring process, all of our care staff, nurses and caregivers alike are licensed through the Washington State Department of Health, are vetted for their caregiving skills, and must pass an FBI Fingerprint Check and a Reference Check. If there are specific skills that you believe our staff is lacking, we invite our clients to communicate with our Client Care Coordinators and they can help direct care staff to fill in the gaps. We also have employed a Lead Caregiver who visits our clients and provides in-home support and guidance when needed. There are times when caregivers are unable to make it to their shift due to illness or personal emergencies, this can result in a client having multiple caregivers to fill shifts. Please give us a call so we can explore your specific concerns. Thank you for your note. Ben Solomon, Agency Administrator
October 23, 2019
I am a past client of this provider
When a caregiver didn't show up, they didn't send another caregiver. I went two weeks without services.
They didn't provide the services they said they would, and they left me stranded.
Provider Response
Thank you for your note and for sharing your experience. We would appreciate the opportunity to discuss the specifics of your case to better understand the issues you raise in your review as we always welcome constructive criticism and want to make sure our clients are comfortable contacting us at any time. We can be reached by or you are free to e-mail me. Thank you for your note. Ben Solomon, Agency Administrator, Right at Home Seattle/Eastside
October 21, 2019
I am a current client of this provider
We are both 82, and I just need to be in tune on how I can do things a different way and how I can improve.
The office staff has visited us here, and that is very helpful.
October 21, 2019
I am a current client of this provider
They have offered solutions on how to help my loved one feel better.
Sometimes, they don't seem to call when the caregiver is coming, so we don't know when the caregiver is coming.
October 14, 2019
I am a current client of this provider
They take care of him well.
The nursing staff is quality.
October 02, 2019
I am a past client of this provider
It was difficult for my wife to get used to someone else being in the house. However, they were extremely considerate and well behaved. It was impactful only in the way that her privacy was diminished. They chatted, and we were friends. They did their best.
They were one of the places recommended by hospice. They had the highest and best reviews on the sites. They are fairly local, and we were able to find a very professional caregiver close by.
October 02, 2019
I am a current client of this provider
Their coverage helps at the end of the day. Thet make her dinner. That has impacted her greatly.
They could have a little bit better communication.
October 02, 2019
I am a current client of this provider
They are very flexible and really easy to work with. They are responsive.
The nurse that we have knows what she's doing.
September 27, 2019
I am a current client of this provider
They help me the most by helping me live independently in my apartment.
I like my caregiver.
September 27, 2019
I am a past client of this provider
They could have made a bigger impact by having more enthusiasm.
Some of the people we had come in were not happy with what we had them do. They wanted an easier job so we kept getting new people each week.
September 24, 2019
I am a current client of this provider
I would be lost if I didn't have their help. They will do exactly what I would do if someone needed my help. They listen to me and do everything exactly how I want it done.
The caregivers are wonderful. I have two different caregivers, and they are both excellent. I know that I wouldn't be as happy in the morning if they were not coming to help me.
September 12, 2019
I am a current client of this provider
They care for him, and they act like he is their own dad.
I only have one problem. I would like to have permanent people come. On days where I am going to have someone that is new to my dad, I would like to get a call to let me know.
September 12, 2019
I am a current client of this provider
They do the things that I don't want to do, like dishes or cleaning.
I appreciate the caregiver that comes.
September 10, 2019
I am a past client of this provider
They taught my family how to care to for him.
They were very professional and would call me to let me know when there was substitution. They checked in with me frequently. The people that work with them are amazing people who were critical and crucial in my dad's care.
September 09, 2019
I am a current client of this provider
I appreciate the services I have.
They are prompt, cooperative, and gentle.
September 09, 2019
I am a current client of this provider
They are professional and the personal care helps. They get to know me as a person.
So far, I have had two nurses come over and both of them have been wonderful.
September 09, 2019
I am a current client of this provider
They provide someone that keeps and eye on her and keeps her company.
The people in the office are very efficient.
September 09, 2019
I am a current client of this provider
They make sure I go for walks.
I like that they actually take care of me.
August 28, 2019
I am a current client of this provider
The services help with things I can't do, like mopping or changing the bed. My husband can't do it because he's in a wheelchair.
I had a problem with one of the caretakers because she said she had to leave early. She went and sat in her car for a long time, and then had me sign off that she was here the whole time. I asked her what happened the next time she came, and she started yelling and screaming at me. I told the agency about it, and they said the caretaker said she had to speak loudly because I was hard of hearing, which I'm not. The agency said they were going to believe the caretaker because they knew her longer than me. I feel like the agency won't believe me if I need to report something, and it was very disturbing.
August 26, 2019
I am a current client of this provider
It really helps me a lot. I really wish I had more hours from the VA.
They have been awesome at getting aides for my husband.
August 23, 2019
I am a current client of this provider
i do have bad days sometimes. The girls are all great.
I like it because they are human.
August 14, 2019
I am a current client of this provider
The nurses make sure that you have everything you need. The bath people are great with her.
They do a good job. They have good people.
August 14, 2019
I am a current client of this provider
It hasn't made a whole lot of an impact like I thought it would. They could make my life easier by taking my mom to appointments and cooking her meals. I need another meeting with the interviewer. They should follow up about how I am liking the caregiver.
I would like for them to have better caregivers that are self-starting and don't constantly use their cellphones. I wish they didn't ignore the notes I leave for them to do.
August 14, 2019
I am a current client of this provider
I am disabled, and without them, I would be laying in my own filth. They provide me a caregiver.
I like the caregiver they send me.
June 21, 2019
I am a past client of this provider
I didn't have to take my husband out to get treatments, which would have been extremely difficult.
They had clear communication, correct billing, warm compassionate people, and had flexibility in scheduling.
June 21, 2019
I am a current client of this provider
My mother-in-law really likes the caregiver. That helps, because she doesn't like many of them. She wants someone there to keep her company.
They could make sure that they meet the customer's requests.
June 21, 2019
I am a current client of this provider
They are taking great care of my dad. I don't have to go down there to help my mom give him a shower.
They could have better communication. It seems like they don't care about what my mom feels about it. They are not very understanding.
June 17, 2019
I am a past client of this provider
The caregiver that came didn't speak English very well.
I like the fact that they come to the home and do light housekeeping.
June 17, 2019
I am a current client of this provider
They have great follow through.
They are prompt when you call. They take correct info and get back as soon as you can. They have good communication skills.
May 17, 2019
I am a past client of this provider
They did what I hired them to do. They took care of someone who was on hospice and made them comfortable. They took the weight off my shoulders.
They had good communication, and the caregivers were well trained. They showed up when they were supposed to.
May 15, 2019
I am a current client of this provider
I have this wonderful house cleaner that cleans my house.
The office needs to improve their response to inquires.
April 17, 2019
I am a current client of this provider
I don't like that they don't do what I ask them to all of the time. They do strive to make my life easier, but it is difficult. Some are better than others. One girl has been with me for a couple of years and knows my routine. The other ones you have to show them what to do and watch them or they will just come into my house and plop into a chair.
I like that they try to fit me with people that have the same needs, and they are always pleasant or try to be pleasant.
March 26, 2019
I am a current client of this provider
They have helped the most by taking care of things that I am not physically able to do for myself.
I like that they have dependability.
March 20, 2019
I am a current client of this provider
They help me get places that I cannot because I don't walk well.
Everything they do for me is pretty good. They come on time and they help with groceries.
March 12, 2019
I am a current client of this provider
I know that if I need help immediately, they will be available, and they will come through.
I think that their services are great for me. They are available if I need help. I can count on them.
March 12, 2019
I am a current client of this provider
He needs a bath, that gets done, and it is fine.
I wish that their caregivers were a little more culturally apt. They should know to move towels out of the way instead of letting it get wet.
February 20, 2019
I am a past client of this provider
Anything I asked they could answer.
The people were very nice.
February 20, 2019
I am a current client of this provider
They have always been here for me.
They are nice, friendly, and here on time.
February 12, 2019
I am a current client of this provider
It keeps me going and to be able to have them come to the home instead of me go to an infusion center allows me to continue to work and get infused when it is convenient for me.
I like my nurse the most.
January 16, 2019
I am a past client of this provider
It made my life easier because I was able to do my work better. The caregiver was consistent with her duties.
I liked that they were on time and did all of their work.
January 16, 2019
I am a current client of this provider
Before them, I had more stress.
I like the flexibility and availability of the caregivers. The caregivers have a caring touch, and they are friendly and respectful.
January 16, 2019
I am a current client of this provider
They do things I can't physically do, but they need to hire qualified people.
I'd like them to hire qualified people.
December 12, 2018
I am a current client of this provider
If she has appointments, they can take her. They make her some lunch and make sure she has a bath.
I think that they could just make sure that the person that comes out is familiar with her care so we do not have to go over everything all of the time.
December 12, 2018
I am a current client of this provider
They help me get dressed and stuff.
They are very responsive and have good people.
November 28, 2018
I am a current client of this provider
When I have the good caregivers then I am comfortable leaving and know she is being treated properly and respectfully.
I would prefer that the caregivers were more informed about my mom. Also, they are not always on time. I have to request certain people who are on time and know the file.
November 28, 2018
I am a current client of this provider
The caregiver has been so amazing. She knows what she is doing with me.
If they had my nurse I would like them more. I have had to go through a few. My previous nurse was not great. My caregiver now, Maria, is great.
November 09, 2018
I am a current client of this provider
I can't give the medicine to myself.
They send me the same caregiver regularly.
October 30, 2018
I am a current client of this provider
It's improved my quality of life. I really look forward to my caregiver coming. She's very aware of my condition.
The nurse who helps me is lovely. She's helpful, kind, caring, and extremely professional. She's very dedicated.
October 30, 2018
I am a current client of this provider
They provide for needs. It allows me to do everything I do. They empty my catheter every day. They help with all my needs as a paraplegic.
They're always reliable and punctual.
October 15, 2018
I am a current client of this provider
They have very good standby assistance in cooking, shopping, and traveling.
They are consistent and I've had a wonder worker that is very helpful.
October 15, 2018
I am a current client of this provider
The services are prolonging my life, so I think that it is a pretty big deal.
They have done an excellent job all the way around.
October 15, 2018
I am a current client of this provider
They come in with a good attitude and they will find what I have forgotten to do on my own. They are a great company.
The people that they have sent to my house have been excellent. They meet what caregiving should be.
September 14, 2018
I am a current client of this provider
They make her comfortable.
I like that the caregiver that we have coming out does their job well, and wants to be there.
September 14, 2018
I am a past client of this provider
The services assisted me in sleeping and with other night activities.
The company was very responsive and most of the caregivers were excellent.
September 14, 2018
I am a past client of this provider
They helped in care giving, so I was able to take care of myself.
They always provide me with caregivers.
August 30, 2018
I am a current client of this provider
The reason I have it is because a loved one thought I needed help. I'm a pretty independent person, as far as I'm concerned.
I'm satisfied with it, but there have been times I have been disappointed with them. One time a caregiver forgot about me.
Provider Response
Thank you for taking the time to leave your thoughts. We take all feedback seriously and always welcome constructive criticism and are always available to discuss concerns. Our goal is to make the lives of our clients easier and are disappointed as an organization when we fail to meet this standard. As it relates to your concern, please contact us when we fail to meet your standards. There are times when caregivers are unable to make it to their shift due to illness or personal emergencies, however, we do have a protocol in place to contact the client and ask them if they would like a replacement caregiver. We pride ourselves on our communication and want to make sure our clients are comfortable contacting us at anytime to address issues and concerns. Thank you for your note.
August 15, 2018
I am a current client of this provider
They are very helpful. They come in and do their job. They are professional and don't add to my problems. They allow me to live in a cleaner environment.
They do the job that they come in to do and are pleasant. They come in, do the job, and leave.
August 14, 2018
I am a past client of this provider
They helped me the most by helping me get my socks on and taking me for a walk, which was very nice.
I liked one of my caregivers because she was very good to me.
August 14, 2018
I am a current client of this provider
He doesn't need a lot of care.
They are very reliable.
August 10, 2018
I am a past client of this provider
He liked everyone. It changed the way I was able to take care of him.
They are loving and caring. Except for one incident, they were on time.
July 30, 2018
I am a current client of this provider
They have helped her the most by making sure that she has all the medication that she needs.
They have been courteous, consistent, helpful and answer any of my questions.
July 30, 2018
I am a past client of this provider
They could screen the people that work for them better.
They could communicate with the family because I had to track them drown.
Provider Response
As the owner of the Seattle-Eastside office of Right at Home, I take full responsibility for any less-than-exceptional experience and apologize for any lack of satisfaction with our services. Having screened thousands of caregivers over the past 15 years, I take great pride in the fact that Right at Home hires only Washington State licensed care professionals. In addition to taking a state certification exam, our caregivers go through a rigorous screening process that includes personal interviews, as well as Washington State and FBI fingerprint background checks. We also conduct reference checks and require our staff to perform a skills verification test and an extensive orientation program. In regards to communication, you may not be aware that we have 24/7 access via phone through our Partnership with Contact 24, in addition to access to the cloud-based Family Room powered through ClearCare. Our hope is to exceed our clients’ expectations. Thank you for your note. Sincerely, Ben S., Owner
July 26, 2018
I am a current client of this provider
They have helped me the most by giving me a caregiver that is very conscientious and knows what they are doing.
They are professional. They are very good.
July 26, 2018
I am a current client of this provider
I could probably do without, but it is good to have somebody check on me every day.
They are dependable and their service helps me with my daily living.
July 25, 2018
I am a past client of this provider
I got a little bit hurt, but not much.
There was an extensive intake interview that was totally ignored. We asked for some specific things. The person they sent was very nice, but they couldn't do the things we asked for.
Provider Response
Thank you for your note and for sharing your concerns. If at any time you need care or believe we are not providing care according to the plan of care, please do not hesitate to contact our office and speak to our Director of Nursing, Matt Helbert. We always follow up with our caregivers and client care coordinators to address service issues and work to develop a plan that ensures safety and skill competencies. If there are concerns regarding our staff's skillset or if they are not performing up to the standard identified in your personalized Plan of Care, please let us know. Our typical process is to follow up with you after your first couple of shifts and periodically thereafter. Thank you for bringing this to our attention.
July 24, 2018
I am a current client of this provider
They care enough to be there and be promptly.
I would like caregivers that can work independently. I would like to have a care plan that have a care plan that, if I am sick and need to go lie down, I would like to know that something is being accomplished.
July 19, 2018
I am a current client of this provider
They make an impact through the duties that they do for him and their willingness to do whatever he needs.
They're professional, courteous, and have good staff.
July 17, 2018
I am a current client of this provider
They don't give me any leeway, so it's over with too fast. We don't have very much time. By the time the caregiver gets me home, it's over.
The caregiver comes on time, brings me back on time, and it is a positive experience.
July 11, 2018
I am a current client of this provider
When I come home, they have everything clean, and everything is ready. The caregiver gets everything set aside so I can help my husband get to bed.
The services they provide are generally pretty good. We have had an awesome experience with the caregiver who has been taking care of my husband for three years.
June 25, 2018
I am a current client of this provider
I don't use them very often, but the caregivers that I've had most recently have many issues.
A lot of the people that I interact with are much younger than I am and I don't feel like they understand they where I am coming from.
June 19, 2018
I am a current client of this provider
I just need help getting certain things done around the house.
I like that they are reliable and that they follow through.
June 19, 2018
I am a current client of this provider
They have a very positive impact on my life. They are willing to do whatever they need to make him comfortable and help me out. They are there for anything.
They are wonderful in everything that they do.
June 12, 2018
I am a past client of this provider
Once a week the floors got cleaned and the bathroom got cleaned up. Those were two basic house chores that I didn't have to do. It was very nice.
They cleaned my floors, but they could have been a little more detailed.
May 29, 2018
I am a current client of this provider
She takes care of my mother's bathing time. She also picks up the kitchen.
The latest caregiver is just fantastic. They've all been very friendly. She is a trusting person.
May 24, 2018
I am a current client of this provider
They have a consistent nurse at all times that I feel comfortable working with.
They could communicate with their patients more when changes take place. They are efficient, timely, and they listen to my concerns and try to make things better.
May 21, 2018
I am a current client of this provider
They don't poke and prod her.
I've been happy with them. They have a good attitude and they assist and it works.
May 21, 2018
I am a current client of this provider
We only see them once a week. They help her with getting out in the community.
They're very flexible.
May 21, 2018
I am a past client of this provider
They watched me while I took my shower to make sure that I wouldn't fall because I was paranoid about falling.
They are very nice in the way that they talk to me and in the care they give, and their hugs.
May 21, 2018
I am a current client of this provider
They do everything that I cannot do myself.
Everyone does a great job at Right at Home. Their services are wonderful.
May 21, 2018
I am a past client of this provider
They get me out of bed in the morning.
They are very cooperative and flexible.
April 27, 2018
I am a current client of this provider
They are very well-trained, positive, and most of them do a good job. I think it is very helpful. They are gentle and kind to my loved one.
April 27, 2018
I am a current client of this provider
They are very helpful, and they do their job. They call before they come. I couldn't ask for any better. There isn't one I could say anything about that is negative. They are very good with my wife. Hospice is here to keep her comfortable, and the caregivers are there to keep her comfortable. She can't talk, walk, or anything. I'm very happy with that they are doing. It allows her to stay home.
April 26, 2018
I am a current client of this provider
They help out a lot with different things. If you need help with a job or in-home care. The caregiver I'm working with is very helpful. We spend 2-3 hours together at a time. She's very friendly and knows what she's doing to help me. It's helping me a lot. I meet with someone twice a week and they go out and help me look for a job.
April 26, 2018
I am a current client of this provider
I am very pleased because of everything that my loved one gets care for. My daughter feels very comfortable with the caregiver and that is most important for us. It takes a tremendous stress off of everyone. Getting care for her and having her personal needs taken care of is important.
April 26, 2018
I am a past client of this provider
I need caregivers whenever I need them. Once I had a caregiver from 10-2, but I needed someone from 4-8 and no one was available, leaving me on my own for the rest of the day. They help me get up, get dressed, and shower. The service is very expensive.
April 26, 2018
I am a current client of this provider
With the exception of a bad experience, I have had nothing but great caregivers and experiences with Right at Home. Everything the nurses have done has made an improvement on my life.
April 16, 2018
I am a past client of this provider
The provider could do more things and train someone like me to do more things. They need to help train people like me to get from the ground and into the wheelchair. They helped explain going from a ramp with a person on a wheelchair.
April 11, 2018
I am a current client of this provider
I've been with them for nearly six years, and the service has always been excellent. I've been happy. I couldn't do without them. They do everything for me.
March 23, 2018
I am a past client of this provider
They came out as soon as they were referred, and they found somebody who fit the hours I needed. I was able to get out of the house, which helped a lot. The caregiver was very good at what he did, and my husband liked him a lot, which was important because my husband was very worried about me leaving and didn't want to be left alone. The caregiver was very nice to him.
March 20, 2018
I am a current client of this provider
All the caregivers are very good at what they do and they know how to work with my husband. I am very happy with Right at Home. It takes the load of me some since I am the only one who is taking care of my husband and he is very big and I can't lift him.
March 13, 2018
I am a current client of this provider
Right at Home has given me a caregiver who is very caring and does what she is supposed to do. The caregiver cooks for me and helps me so that I don't fall down or stumble.
March 13, 2018
I am a current client of this provider
I am very happy with the services. The caregiver is very helpful and has offered to do more than I ask her to do. She is wonderful and very pleasant. The help that the caregiver gives is work I don't have to do. I have back problems so it really helps having someone here.
February 09, 2018
I am a current client of this provider
The associates that they have hired and have come out to the house have met our needs. We've gone through a lot of ups and downs with Mom having cancer and whatnot, and they have come out and helped us with her stability throughout. I'm happy with the cleaners who come out and help her with her baths. I don't think I could have done it on my own. They told me my mother would have six months, and she's surpassed it. The more it goes on, the harder it is to keep everything afloat. With people coming into the house and giving us a hand has helped tremendously on our overall psyche. We're facing Mom dying here, so I want to thank them so much for everything they have done for us!
January 26, 2018
I am a current client of this provider
Right at Home is very responsive and came to our home to interview us. We have been happy with the whole experience. I was experiencing pain when we started the care, and the service saved me a lot of pain.
January 11, 2018
I am a current client of this provider
I like how closely they watch me and get to know my habits. My two girls can't be here and so they come in so I am not by myself.
December 12, 2017
I am a current client of this provider
Right at Home works well with you, and they are very friendly. Right at Home helps me out a lot because my husband has had a stroke and they take good care of him and me.
December 11, 2017
I am a current client of this provider
I would recommend Right at Home because they seem to know what they are doing. Right at Home has made life easier by being here when I need them
December 11, 2017
I am a current client of this provider
Right at Home is pretty good at getting caregivers who are steady for my husband, which that in itself is a big deal. I am able to go to work now because Right at Home is there to help.
December 11, 2017
I am a current client of this provider
Right at Home has been really responsive. Right at Home has made my life easier because it has provided someone to care for my mom and my dad to go to work early in the morning. It has also allowed me to not need to be there.
December 11, 2017
I am a current client of this provider
Right at Home's caregivers that come are very nice and they care. Right at Home's housekeeping isn't the greatest and it's not up to what I used to do. I think the girls might be living in round houses because they don't know how to clean corners.
December 09, 2017
I am a current client of this provider
Right at Home is really easy to work with. Right at Home has made my loved one's life easier by helping her with communication skills.
December 09, 2017
I am a past client of this provider
I would be very likely to recommend Right at Home because of how pleased I was with the services, and the caregivers were wonderful.
December 01, 2017
I am a current client of this provider
Right at Home could communicate and actually have people available. Right at Home has made my life easier by giving my loved one a shower and giving me some free time.
November 20, 2017
I am a past client of this provider
Right at Home would get back to me right away and tell me the night before that the caregiver would not come. By the next morning they had another. The caregiver that I had understood the care that I needed. Their services were good because the caregivers were positive and professional.
November 20, 2017
I am a current client of this provider
Everybody from Right at Home seems to be knowledgeable about how to handle the situations they are in. Right at Home is helpful because my husband and I are able to go to work without worrying about what's going on at home.
November 17, 2017
I am a current client of this provider
For what I have, they don't have enough qualified nurses. Right at Home has made life easier because they come to my home and do my infusions for me, and make life easier.
November 14, 2017
I am a current client of this provider
Right at Home is a trustworthy and efficient company. The services have given me an excellent caregiver who does a great job cleaning for me.
November 14, 2017
I am a current client of this provider
The people from Right at Home are so nice. Right now, I can't do anything and Right at Home helps to simplify life. I'm not able to get out of bed and my caregiver does such a good job of putting everything away for me.
November 14, 2017
I am a current client of this provider
I have been using Right at Home for a long time and for the most part I am very satisfied. Right at Home helps me around the house with things that I can no longer do.
October 27, 2017
I am a current client of this provider
The caregivers will come to my house. The caregiver will come and help me clean and shave. The caregiver doesn't speak Spanish though.
October 25, 2017
I am a current client of this provider
The caregiver that comes now is faithful, resourceful, and dependable. My husband and I like her. The caregiver comes twice a week for two hours and I don't need more than that. When I was sick, I had more help, but now that I'm healthy it doesn't make that much different.
October 23, 2017
I am a past client of this provider
Right at Home was convenient and got the job done. Right at Home helped me clean.
October 23, 2017
I am a past client of this provider
The caregivers gave me really good care and helped me when I needed it. The caregivers helped me when I was sick and kept me company.
October 23, 2017
I am a past client of this provider
I would tell people to be aware that they're going to get different people and they have to speak up about having the right person. The services gave me three to four hours off to get things done.
October 18, 2017
I am a past client of this provider
I would tell a friend that Right at Home gave me amazing caregivers. Right at Home allowed me to be comfortable to leave my father alone so that I could go to work.
October 12, 2017
I am a current client of this provider
I would tell a friend about Right at Home because I am happy with the services i get. Right at Home has made my life easier because I am more confident to get the care the I need.
February 23, 2017
I am a past client of this provider
We used Right at home for three weeks for my dad. We used them for five days a week, eight hours a day. We thought the price was reasonable and industry compliant. We had certified care providers, and pricing was commensurate with the rest of the industry, so we were happy with that. They also sent good people, and we were happy with that as well. They all acted in a professional manner, and it worked out very well. My parents were happy with the care.
October 27, 2016
I am a current client of this provider
Their service has been prompt and the caregivers very kind. I recommend their services.
June 21, 2016
I am a current client of this provider
Things go swell. I'm really happy with my caregiver Sharon.
February 25, 2016
I am a current client of this provider
They are very intent on servicing their clients.
December 30, 2015
I am a current client of this provider
Our family has been so pleased with all the great services Right at Home offers. From pleasant operators and schedulers (who do call you back) to loving, attentive caregivers. We have been very satisfied and we really like the advantage of being able to interview potential caregivers so we can find a good match for mom.
December 18, 2015
I am a current client of this provider
Happy with all care staff.
December 16, 2015
I am a current client of this provider
Sharon is super hard worker, very dependable and very good!
October 21, 2015
I am a current client of this provider
I love everything about Right at Home and they are doing a wonderful job. I like knowing that someone is there with my mother and I can be confident while I am gone. My mother is not the easiest person to work with because she is very independent and the caregivers do their best to help her as much as she will let them.
September 30, 2015
I am a current client of this provider
I have a great caregiver that is absolutely honest and genuinely concerned about my well-being. Everything runs smoothly with the Right at Home.
September 30, 2015
I am a current client of this provider
Wonderful service. Our lady was the best!
July 31, 2015
I am a current client of this provider
Right at Home goes the extra mile to get me the type of care and caregivers I need, I especially appreciate their openness and willingness to make changes when warranted. There is a real sense of teamwork among all layers of the company especially the client/caregiver coordinating team!
June 04, 2015
I am a past client of this provider
This was a situation where it was very inconvenient to ask friends or family to help. The Polyclinic gave me the information and setting up an appointment for transportation/care was easy. I may not need this again anytime soon, but I am happy to know this exists and would happily recommend/refer to others in need. I appreciate the personal touch too.
March 30, 2015
I am a current client of this provider
Felt very alone when husband died and my children tried to fill the gap but it was only when Janine came she felt whole. It has been a very uplifting experience and like making a new friend.
September 29, 2014
I am a current client of this provider
I found I needed a 24/7 caregiver for a few days in August 2014 and chose Right at Home. Our coordinator, Tracy, made all the arrangements and paperwork very easy. I loved my caregiver Sol. She was conscientious, dependable, great initiative-also quiet, friendly, & easy to get along within my small apt. I would definitely use Right at Home again.
February 12, 2014
I am a current client of this provider
My mother-in-law is 89 years old, legally blind, almost deaf, and house-bound. Her caregiver visits once a week to give her face-to-face contact with a human being. Sometimes they shop, sometimes they go out to lunch, sometimes they just sit at home and chat. This is a godsend. She loves her caregiver and looks forward to the visits. And we are so grateful to Right at Home for the visits to our dearest relative.
January 23, 2014
I am a current client of this provider
Thank you, Right at Home for bringing Phoung into our mothers care team. Not only does Phoung smoothly and thoroughly handle 24 hour care needs and household tasks but she has consistently gone beyond expectations in observing and helping us manage mother's medical issues, alerting us to concerns so that we can inform her doctor, enabling optimization of her medication use and physical therapy. In addition Phuong's genuine caring and generous spirit make her a true companion not just a caregiver to our mother she blesses our family and we are grateful you have put us together!
March 02, 2013
I am a past client of this provider
Live alone, so at a time of needing health care services I am really glad that I trusted Scott. I highly recommend him and the services his organization provides.
Anytime in future I need any kind of health care services, I know I can count on Scott.
September 06, 2012
I am a current client of this provider
I have been extremely pleased with the service provided by the staff at Right at Home on Seattle's Eastside. The main person I have dealt with was Haifa F. of the Human Resources department. She was very thoughtful and complete in all our interactions. Haifa always followed up with every concern for my mother's care as if it were her own mom. The caregivers she chose for us were a very good fit, especially Sahro who bonded with my mom early on. I am confident someone as good as Sahro, if not her, will be found for us if we have future needs.
September 01, 2012
I am a past client of this provider
My experience with Right at Home has been stellar. Our need for home care was unexpected and we felt very fortunate to have been recommended to Right at Home at a time when we needed help immediately. Right at Home staff were truly responsive and helpful and within hours we had a fantastic caregiver who lived with us for three weeks. Each of our substitutes was also excellent, in fact there was not a single issue we encountered throughout out experience. I am so impressed with the quality of professionalism and the competence of everyone we worked with.
About Right at Home Seattle and Eastside in Seattle, Washington
Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.
Custom Care Plan
We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.
Caregiver Training and Care Supervision
When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.
Get Costs
Services and Amenities of Right at Home Seattle and Eastside in Seattle, Washington
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Walking Wheelchair Assistance
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Screening
- In Person Interviews
- Reference Checks
- Driving Record Check
- Background Checks
- Drug Screening
Training
- Continual Training
Bonded/insured
- Bonded And Insured
