Cornerstone Caregiving - San Antonio, TX San Antonio, TX

Melissa

We have Cornerstone Caregiving San Antonio, TX for my mother-in-law. We liked Mariah, the person who came in and talked to us. We asked her all questions that we felt were pertinent and we had one caregiver come in, her name was Laura. She was fabulous. I liked her. She got along well with my mother-in-law. On Monday, Tuesday, Thursday, and Friday, we had Laura come in for four hours a day. I work out of the home while my husband works at home except for Wednesdays. So on Wednesday, it was a long day, and so the long day was from 7 to 5. When we went through that timeframe, we had a particular person that came in. She was told that my mother-in-law was bedridden, which she wasn't, and then she didn't know how to transfer her, and my mother-in-law was giving her ideas on how to do it. When my husband got that feedback, we talked to her and we asked what knowledge she had prior to coming here, and she said that she just looked up online on how to transfer somebody. It was also our bad because we made an assumption that whoever was coming would have had more training. So, I reached out to the facility and asked them the specific question as far as what type of training people had. We never got a response. My mother-in-law ended up falling and when she fell, she had to have a partial hip replacement. Today, she's just getting out of the hospital. We had Cornerstone Caregiving San Antonio, TX for probably about a couple of weeks. Laura was fabulous. The only thing why we tried to go with somebody else was Laura is pregnant. So, we know that we're going to eventually lose her and because of the transition of my mother-in-law, we now need more help than before, so we decided to go ahead and change, but we had a definite good time. It was working well. People were on time. My mother-in-law enjoyed Laura. She was great. It was just that Wednesday person and then because we didn't have a response from them as far as what can we do for that Wednesday person and what type of training people have. The billing was fine when it came in. We gave them access to our bank account to bill, because if you utilize the credit card for them, then you get a 3% charge. So, we opted in just to utilize our bank account and we got a statement and that was fine. It came out just like what they said. So, there was no issue there.