The OT is excellent; PT good. On the other hand, little or no warning about appointments. However, their customer service is deplorable. Every time I call concerning 2 appeals that I have won, they either claim complete ignorance. They never answer my questions and contradict themselves almost without exception. The agency puts you, the client, responsible for all research and phone calling. I am now searching for another provider.
Home Care Providers of Texas
Offers Home Health Agencies
6 Reviews
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(800) 973-1841
Reviews of Home Care Providers of Texas
Home Health Reviews for Home Care Providers of Texas
November 12, 2021
I am a current client of this provider
December 22, 2020
Other
I have witness the seldom visits of the nurse for my love one. The nurse will call/text when she is about 15 to 30 minutes away. The patient has other doctor appointments and therapy and with no regular schedule, we have no ideal when she is coming. Its been 4-5 weeks in between her visits. I call the main office, the reception is very nice and understanding but when the call is transferred, you have to leave a message. Again this is FRUSTRATING.
September 10, 2019
I am a current client of this provider
My wife is a patient. We have used HCP in the past and it is never our first choice. The main reason is that the nurses never call or text the day before or the morning of an appointment to give us a time window. The other agency we prefer does not always have a slot available for us so we have to use HCP. The other agency always have the nurse text a window of 1-2 hours for expected arrival and if they are going to be late, send an update. Because of my wife's condition, she has to schedule sleep around appointments so it is important to have a time window of at least morning or afternoon.
June 07, 2019
I am a current client of this provider
They provide me with 2 different nurses to check on me, I also have an aide who comes to help me bathe, so I do not worry about falling in the tub.
My nurses are very good to me, they call the Dr if I need him and have worked diligently on a wound that developed after a surgery.
I have requested and been given a therapist as well, he is working with me to help me get by balance and start walking on my own.
I am very happy with everyone
January 14, 2019
I am a current client of this provider
I received both nursing and physical therapy from this company, I loved my nurse Angela. She was always on time and bright and pleasant, she was also good to answer general questions about my health, my physical therapists were exceptional, I recovered from a total knee replacement.
I was very pleased with there services, prompt, clean and professional.
November 28, 2012
I am a past client of this provider
My father had the misfortune of being referred to this home health care company by a hospital in Dallas where he was at due to diabetes complications. The nurse called and told my father she would be out the day after he left the hospital and told him if he had any family member close, they should be at his home when she arrived. She never came and never called him. What was worse, I took the day off work to be at his house as she suggested. He ended up going back to the emergency room and was hospitalized for 4 days with the same diabetes complications. The case coordinator at the hospital gave us the name of another home health care company and we have so far been very pleased with the nurse they sent. I will be writing a review on that company on this site too.
About Home Care Providers of Texas
Home Care Providers of Texas is a home health agency serving Dallas, Texas and the surrounding area. Home Care Providers of Texas offers around-the-clock medical and non-medical care in the home. Contact the agency for more details on services and rates.
Get CostsServices and Amenities of Home Care Providers of Texas
Medicare
- Overall:
- Medicare Provider Number: 453157
- Ownership Type: Private
Quality of Service
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Timeliness of providing service95.9%
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Taught patient or caregivers about their drugs100%
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Checked patient's risk of falling100%
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Checked patient for depression100%
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Checked for flu vaccination66.7%
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Checked for pneumonia shot68.3%
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Provided diabetes specific care including getting doctors orders, giving foot care, and teatching patients about foot care90.6%
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How often patients had less pain moving around76.4%
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How often home health patients had to be admitted to the hospital16%
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How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted12.7%
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How often home health patients, who have had a recent hospital stay, had to be re-admitted to the hospitalWorse Than Expected
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How often home health patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospitalWorse Than Expected
Patient Improvement
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Walking or moving around75.3%
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Getting in and out of bed77.4%
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Bathing76.9%
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Breathing68%
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Wounds/healing after an operation100%
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Medication compliance57.1%
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