Thank you for taking the time to share your thoughts. We take all feedback seriously and always welcome the opportunity to learn how we can provide better service. I apologize you experienced anything short of our highest standards or those of the prior agency ownership. I assure you our goal is the very same in the end, and we always aim to provide the best level of care possible. There is no doubt that the care environment is quite unique during the current pandemic, but we never want that to affect scheduling or, at minimum, limit proper communication. We understand each care plan is different, so we would be more than willing to discuss your concerns specifically and directly. Feel free to reach out to Steve Gettins, agency owner. Thanks once again.