Susan is amazing. Shopping, vacuuming, laundry. Appreciate the wonderful job supporting me through the last two years with everything. Couldn't ask for better agency or support team.
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Reviews of Right at Home Lansdale
Home Care Reviews for Right at Home Lansdale
December 08, 2020
I am a current client of this provider
November 13, 2020
I am a current client of this provider
I have been a client of this provider for over a year and a half. At first the service was very good but then the franchise was sold and from then on it has gone straight downhill.my current caregiver is off for four days. Cindy from the Pottstown office left a message for me to call her about care during my caregiver’s absence. As soon as I mentioned my name she informed me that a stay over replacement was not available.
I agreed to a daily visit and never hear from her again so, I called and got lots of double talk but nothing else. I have paid a great deal of money and now find this service is not what it used to be. It is virtually worthless.
Provider Response
Thank you for taking the time to share your thoughts. We take all feedback seriously and always welcome the opportunity to learn how we can provide better service. I apologize you experienced anything short of our highest standards or those of the prior agency ownership. I assure you our goal is the very same in the end, and we always aim to provide the best level of care possible. There is no doubt that the care environment is quite unique during the current pandemic, but we never want that to affect scheduling or, at minimum, limit proper communication. We understand each care plan is different, so we would be more than willing to discuss your concerns specifically and directly. Feel free to reach out to Steve Gettins, agency owner. Thanks once again.
October 07, 2020
I am a current client of this provider
Right at Home always tried their best to find coverage for my uncle if his regular caregivers are not available. He really enjoys his current caregiver, Matt, he was a great fit here.
July 20, 2020
Other
They promise a lot but after signing a stack of forms you never hear from them again. If they are having difficulty finding someone than they need to keep the client updated. Instead, they don't communicate and leave you hanging.
Provider Response
Thank you for taking the time to comment on your experience with our agency. I am very sorry you had anything less than an exceptional impression. In fact, we regret that any aspect of our communication did not match the typically high standards we set for our clients and their families. We take all feedback seriously, and we work tirelessly to improve our services every day for every client. This certainly includes our initial communication. We know every client is different, so we would be more than willing to discuss your specific concerns directly. Feel free to reach out to Steve Gettins, agency owner. Thank you once again, and we wish you the very best.
June 17, 2020
I am a past client of this provider
I have been acquainted with Right at Home for at least a year-and-a-half to two years now. I would highly recommend them. If people want to stay at home because they have to or whatever the reason maybe, Right at Home is the only one I would go with. They are quite sufficient in everything they do. They offer several things within the home and they can take you outside like take you shopping. It is a win-win situation with Right at Home. I really like them a lot. All the girls there in the office are all very helpful and very beneficial.
I had interviewed several other agencies. Right at Home is just amazing. I have been very happy that I was able to get help when I had passed out and busted my face on the bathtub and had to be taken to the hospital. I called them right from the hospital before I got released and told them what was going on. Then they said, 'Don't worry, we'll take care of you.' The hospital said that was really good because they didn't want me to go home without having someone there, so it worked out really good. I would recommend Right at Home to anybody that needed help.
May 21, 2020
I am a current client of this provider
I have been using Right at Home for over a year now and it has been a blessing. They have shown me a lot of compassion, a lot of humility and a lot of self-worth. Right at Home has been on the ball. I have the greatest caretaker in the world. She goes above the call of duty. I would get a call every day, and at my age, it is a great relief knowing that someone cares enough to give you a call. They call because they care and that speaks volume right there. They take the time for you to know computers and there are exercises but they're not rushed. They're patient. I couldn't ask for a better person to come help me in my time of need. What their training is, what their forte may be, and whatever their SOP is, it is outstanding. What I have, I wouldn't trade it for the world. They're just awesome.
They're the best care facility I ever have in my life. I have a nurse who is on top of her game. It is amazing. I'm impressed because every time I'm hurting or I need something, she knows. They have people skills, they show compassion and humility. It is hard to have somebody take care of you when you're older. I would recommend them to anybody. They call me every day to make sure I'm OK. I'm impressed.
May 07, 2020
I am a current client of this provider
Right at Home are nice people. They bathe my husband and they shave him. He's a hospice patient, and the caregiver knows how to deal with him. He has dementia and he has an amputated left leg, so they provide the necessary care that we need for him. They're good and I'm very pleased with them. They seem to be very caring. If I call them up to let them do certain things, they take care of it. Also the people that are running it are very nice.
April 25, 2020
I am a current client of this provider
We have been with Right at Home for three months now. They're very good, I like them, and they're very sufficient. They're pretty good all the way around. They take care of my wife and I'm very satisfied with them. They're excellent. My wife is definitely comfortable with them. If they have to go to the store for me, they go to the store. They really care and they're a very good organization. If one of the ladies gets sick or one of them can't make it, they have a replacement right away. Scheduling is very good, too.
January 16, 2020
I am a current client of this provider
I really believe that it has impacted his life. He's happy with it.
They're very flexible, and they're very good. They try hard to do their best for you.
December 10, 2019
I am a current client of this provider
They help him with daily things. They take him to appointments. In general, they are just very helpful.
They're very reliable, and they've set my brother with someone who is wonderful.
November 08, 2019
I am a past client of this provider
My husband passed away. The girls did whatever I asked them to do. They followed directions about how to take care of my husband.
They could have more people available for usage. They didn't have enough help.
September 10, 2019
I am a past client of this provider
Just having them let me live my life as best as I could at the time was most helpful.
I liked that the aide really anticipated what I needed.
August 16, 2019
I am a current client of this provider
They're helpful because they give me peace of mind. When I see my father, he's fine, which means that everything is fine.
They're consistent with the coverage, which is what I'm most pleased with.
July 15, 2019
I am a current client of this provider
They allow me to do things that I need to do because someone is watching him.
I like that they are on time, and they show up.
March 15, 2019
I am a current client of this provider
I live 30 minutes away, and my loved one needs the care. I don't have to worry.
They make it so the stress is taken away from me.
February 27, 2019
I am a current client of this provider
They have been helpful and on top of things.
They are efficient with what they do for us.
November 13, 2018
I am a past client of this provider
I found myself needing to set up 24/7 care for my mother in a very short period of time. Jerry and his staff at Right at Home went right to work helping me get care in place. They took the time to come out to the home and make the entire process as easy as possible.
I was so worried about leaving my Mom in the care of someone else. Immediately when I met the first caregiver, my fears went away. Their staff were genuinely caring about my Mom and the whole family.
September 22, 2018
I am a current client of this provider
The caregiver has worked really well with my parents.
They came out right away and provided a replacement when needed.
April 26, 2018
I am a current client of this provider
They need to show up at the right time. The caregivers are nice. Sometimes they show up and I've had one or two weekends where no one has showed up. I like all the people and what they're doing, but there's always need for improvement.
Provider Response
Thank you Shirley for your kind words about our caregivers and for your feedback about Right at Home of Bucks and Montgomery Counties. We take pride in our team of quality caregivers which allows us to get a replacement for shifts and respond in a timely manner whenever instances happen that are beyond our control. I appreciate your understanding and invite additional discussion if there is any opportunity for us to improve the quality of our in home care. We also appreciate the feedback that you and your family like the caregivers that we have assigned to provide care for your family.
March 27, 2018
I am a current client of this provider
The caregiver is very good with my father. Again, the caregiver is very good with my dad. She bathes him, makes his breakfast, and gets dressed and settled for the day.
March 14, 2018
I am a past client of this provider
They provided a live in aide for several years for my mom in the house, which as you can imagine is very difficult and they did an excellent job. They were able to fill in the gaps successfully if an aide was unable to come. It's not easy to have a 93 year old that is not ambulatory in the house and the agency did a great job with supporting us during that time.
February 09, 2018
I am a past client of this provider
They went above and beyond what they were even here to do. They called me when they thought there was a problem, and they were just very above what they were even paid for doing. My loved one can be kind of difficult, and they would take over for us and step up and help us with stuff that wasn't even asked of them. Every experience was good. It was a long two years, but they stuck with us and were so good at everything they did. We were very happy.
January 26, 2018
I am a past client of this provider
The two aides we used with Right at Home quickly began to feel like family. They were invested in my dad's care and extremely gentle with him.
December 09, 2017
I am a current client of this provider
I would tell someone that Right at Home is a good company to receive services from if needed. Right at Home makes my life easier by giving me a break at times when the caregivers are in my home to care for my husband.
December 09, 2017
I am a current client of this provider
Right at Home would always get me rides, even when I didn't give them much time. They always come on time. The meals they fixed me were outstanding, too. I had knee surgery, so the caregivers from Right at Home prepared my meals for me.
November 16, 2017
I am a current client of this provider
Right at Home provides good services and the caregivers have been helpful with my mom. Sometimes the caregiver is not professional, but the care helps me be able to work at my job.
November 10, 2017
I am a current client of this provider
Right at Home is accommodating and does whatever needs to be done and more. Right at Home is saving my life. They are basically doing household chores I can't do. My husband is sick and we have a lot of appointments to go to. I have to take care of all the financial aspects. Right at Home gives me time for myself. Right at Home is a godsend.
October 24, 2017
I am a past client of this provider
Making the decision to invite caretakers into your home is hard... admitting needing help for a loved one, which company to choose, who can you trust, which caretaker will be a good fit... So many decisions! This was a "right" decision for us! Despite one not-so-good-fit for my father, Jerry and his staff were nothing short of awesome! I cannot say enough about George in particular! He is so caring, thoughtful, kind, and genuinely values his work. George took the time to learn more about my father and his disease process (Alzheimer's) - engaging him in conversation, trying to spark memories and stories, listened to him, took walks with him, gave him space when he could see he needed it, and (most importantly) kept him safe! From a scheduling standpoint, Victoria and Tina were always accommodating, sometimes making adjustments with less than 24 hrs notice! Would definitely recommend Right at Home!
August 15, 2017
I am a past client of this provider
I would refer Right at Home to others because they were very good to me. The caregiver was very kind to us. Right at Home made life a lot easier for me and for the patient.
July 14, 2017
I am a past client of this provider
I would recommend Right at Home by the caregivers are very consistent and loving. Right at Home made my life easier by being able to not worry about her care.
June 14, 2017
I am a current client of this provider
Right at Home's employees are very reliable and they are very knowledgeable on how to handle certain situations. The caregivers are very caring as well. Right at Home takes the burden off of my mother to have to take care of my father, especially with her health issues.
May 23, 2017
I am a current client of this provider
I would tell my friends that Right at Home has been pretty consistent and they have given us no problems. The caregivers have been very consistent in their care. They come when they are supposed and leave when they are supposed to.
February 23, 2017
I am a current client of this provider
I would tell someone that Right at Home is very reliable. The services have been very positive for the client. The employees that Right at Home has are very personable employees who are qualified to care for their clients.
January 03, 2017
I am a past client of this provider
Jerry, Victoria and the home health aides were incredibly easy to work with and very helpful during a very stressful time. I recommend their services to anyone.
September 15, 2016
I am a past client of this provider
We were extremely satisfied with the care given by the three Right At Home aides that took care of our Aunt and Uncle. The aides were always upbeat and had a cheery attitude which they passed on to our family.
June 17, 2016
I am a past client of this provider
Professional and always available. Dependable, capable, organized staff. Record keeping is A+. Will not hesitate to call them if needed in the future. One family member had their service for 3 years, another for 6-8 weeks.
May 26, 2016
I am a current client of this provider
The personal care given my brother by both Lee and George is remarkable. They treat him with respect and are gentle and supportive. My brother feels secure with his care givers and we feel he is in good hands, which helps alleviate our concerns and worries. Everyone involved from Right At Home is instantly available for any questions and they are anxious to help where they can. We were so fortunate to have found this agency. I recommend them highly and without reservation.
December 30, 2015
I am a past client of this provider
Service provided was excellent. The care provider, Meredith, is a terrific person and connected well with our mother. We as a family are well pleased with Right at Home.
September 30, 2015
I am a current client of this provider
Unfortunately we only needed your service once before my mom passed. But between phone calls and meeting with Jerry, everyone was very helpful and concerned. Thank you.
June 04, 2015
I am a past client of this provider
We were very happy and pleased with the care provided by Right At Home. My 94-year-old father was very happy with the person who came to the house.
May 15, 2015
I am a current client of this provider
Mary Jane was very good with Robert. He always waited for her when it was her day and time. He would listen to her directions for his care. I wish I'd known of your services sooner. Thank you again. I would recommend you services to anyone.
April 30, 2015
I am a past client of this provider
Foremost is how well they stay in touch with you. Excellent communication!
June 30, 2014
I am a current client of this provider
Thank you for the help Guilarose who comes regularly twice a week. She always comes on time. She is gracious and polite. She does her work quickly and efficiently.
June 19, 2014
I am a current client of this provider
Jerry and his staff not only made my mother's last few days easier but they also made us feel more comfortable and relaxed knowing they were there. We would highly recommend them.
April 30, 2014
I am a past client of this provider
Right at Home has a wonderful service. When my mother-in law needed assistance with her apartment, laundry, and every moving, the care that your aides provided was invaluable. Due to hectic work and daycare schedules, we were not always available to help. It was nice knowing that her needs were met. Then our visits could be just that, visits (without all the housework).
June 27, 2013
I am a current client of this provider
My care offered by Kathleen, was excellent. She filled all my needs. I miss her.
April 11, 2013
I am a past client of this provider
Jerry and his people were very professional and caring. Thanks.
About Right at Home Lansdale
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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