New Horizons In-Home Care - Salem, OR Salem, OR

Roberta W_2

I really l like the two caregivers, they are amazing. They are consistent. I like that they are good communicators. It has gotten a lot better.

Richard H_59

It is definitely beneficial. I just don't like not having a consistent caregiver. They are always available.

Kristine W_2

The agency has sent me a good worker to make my experience positive. I would recommend them because my caregiver is always on time. She is a hard worker too.

Guadalupe B

They help with everything I need with. They help me with transportation. I like the way I am treated by my caregiver. I hope they do not change them, since I like their services and care.

Delmer K

The provider has helped in so many ways. He works out with my dad. I like that they have met all of our needs and exceeded them.

Michael S_64

They are mature and they have a vision about what has to be done and they do. They are very responsible.

Helen B_28

The most helpful has been the girls in the office being very awesome and going through the things that they have to provide us with care. Some of the girls have been good, and they have worked things out so I can have someone.

Kelly W_8

For me, they reach out to me to let me know when someone is coming. I was there when they did the assessment and I liked the care they were willing to provide.

Cheryl K_6

It helps a lot. Just the fact that they are here when they are supposed to be here, makes my life easier. I have already recommended them. I like the fact that they make sure I have a caregiver.

Chester S_2

They help me by turning me in bed, feeding me, and talking with me about things that we can share together. The people that I have are easy to get along with and talk to and they follow instructions really well.

Joyce K_17

It is hard to stand sometimes so they help me stand sometimes. I like that they help me with housework.

Thomas O_4

They help with cleaning and personal care. They have done a good job for me.

Deborah H_22

They have helped me not be stressed out. They stay on top of the caregivers.

Bette R_1

They could do all my cooking for me. I would like it if they would remember the bring the receipts when shopping.

Dawn R

They meet my needs so I'm not stressed about meeting needs on my own. I like that the caregiver is really good at working with clients and their needs.

Anonymous_7620

Ed needs to be lifted out of bed. I would like to see the training of the staff or something leading towards that. Most of the staff come in and doesn't know what to do.

Ellyn G

We were in need of help and when we found New Horizons, the level of care of fabulous. I really enjoyed the caregivers when they came in. They were very helpful to the family as weel as providing good care.

Marina P_1

They helped me clean the house. They were friendly.

Rogaciano H

The caregiver helps in the things that I can't do and takes me to appointments. The caregiver we have is helping a lot.

Lou Ann L

I like my caregivers. They have good communication skills. I have had good providers that I could trust and depend on.

Anonymous_7589

I have to more around the house to make up for what they are not doing. They could stop acting like a staffing agency and actually assign their employees to clients. There is no consistent care and nobody knows the person receiving the care.

Anonymous_7602

They need to work on retention for their team, the turnover is so high so we have new people here all the time. I would like to see improved communication between the caregivers, the patient's families, and each other.

Mary M_72

The caregiver does excellent, and she makes sure I have meals to eat and medicines and takes care of me. They need to communicate with clients and caregivers.

Pamela J_2

I couldn't make it without them. They clean my house and do all my laundry. I like that they listen to me and what I want.

Ramon R_1

I need the help and have an appointment to go to, and he is not able to care for himself, but he can eat and go to the bathroom. I like that they are friendly, the people they send out to the home have been caring and friendly, and they listen to him.

Anonymous_7567

I would like for them to communicate more. They could improve on getting in touch with the person to let them know when they're coming.

Anonymous_7585

It is very important to us. They help us out with getting her care done. I like the friendliness of the people and their ability to get the job done.

Marilyn M_21

They could have more experienced caregivers with more knowledge. I'm a tough grader, and I used to be a housekeeper. I had a knee replacement and have to use a walker. I see things that need to be done and I'm kind of picky. They can have more experience. I understand lack of experience happens on all jobs. However, they are very nice.

Beverly P_11

I get busy, so we needed someone to do what I can't do. It really helps. We like the girl that comes over. She is a sweetheart and does a great job.

Monica L_2

They help Monica around the home with tasks she cannot complete alone. The girls come in and do what they need to do.

Daniel M_16

They take me shopping and where I need to go. They are always here.

Stephanie D_4

It helps me with cooking and she helps me in the gardens, she is a self-starter. She does all the stuff she is supposed to do and goes a little beyond for me. The new caregiver is wonderful for me.

John S_99

They have helped me around the house. They have been helpful and accommodate my needs.

Joan F_14

They have provided a resource to consistently meet her needs. I like their communication. They always call when the provider is going to be late or is not able to show up. They have provided a fill in provider anytime a caregiver doesn't show up.

Rose E

They've helped by taking care of things I can't do anymore. They have people who come in and actually take care of my house.

Tina S_5

I couldn't do anything without them. They're very diligent about making sure they have someone to look after me.

Shirley S_31

The services were impactful because it helped my mom. I liked New Horizons In-Home Care Solutions because they kept in contact with us often.

Jaime P_2

They help me eat and shower. They attend to me well and help the sick.

Judith W_8

They could improve with the scheduling being different every day and inconsistent. They could improve with regular attendance of caregivers.

Carol K_18

I'm grateful for the help I'm receiving. The caregiver comes in and helps me with what I need. He runs me on errands. I would recommend New Horizons more, but I was surprised about the fact that I'm a seventy-three-year-old woman and they sent me a man caregiver. I have never had a man caregiver, and that was a new adjustment.

Mark S_32

I can go to work because of the agency. I have recommended them because of the caregiver.

Bridgett W

They sent me a caregiver, we love her. She goes out of her way to help. The caregivers have been wonderful, I love them. It is a good match.

Blanche C_2

They have been very supportive. I like that the caregiver is wonderful, and the staff has all been friendly.

Gordon M_2

They just make my life easier. The people are friendly.

Hal T

They showed up for appointments. They get better after a little bit. We had difficulties in the beginning.

Kim H_14

It has been a positive experience because the caregivers that come really want to help, and they look to do more things. I would recommend them because the communication is really good.

Cherise H

The impact of the service was very stressful. The agency could improve the secretaries talking over you.

Anna H_6

I need them to be more dependable. They have been canceling a lot.

Charles L_11

They help most by cleaning and doing laundry. I like the caregivers.

Diane H_27

They help me with laundry and cleaning. They are very prompt to call when my caregiver can't get here.

Anonymous_6724

The regular caregiver does everything we need her to. She does meal preparation and bathing and light housekeeping. She attends to the laundry and makes sure that she gets her medication. There seems to be an attendance issues. I think that everyone is having that issue.

Kathleen C_6

They have helped the most with paying attention to details. I like the providers that they provide, they are very good.

Anonymous_6054

They come and help by taking me shopping and to the bank. I had a caregiver I liked and then all of a sudden she never came back. I do not know why and it's very upsetting.

William M_32

Kaitlyn was a huge help to us. I don't know how we would have done it without her. They didn't hire competent people at all; they didn't have the skills needed to be caregivers.

Rudy M_1

They help me the most by knowing they are here. It helps me start my day. I would like them to let me know as soon as possible if a caregiver could not come. If they let me know soon enough, I can make arrangements.

Jan J_2

They have quality people. They could be more consistent.

Guy A

They help me get organized. The people that I got were good. The people are professional, honest, do their job, and take good care of me.

Paz T_1

They provide me with Spanish people to work with, which makes it better. I like the help they provide to my son.

Jillian M

When they do send someone out, that person is helpful. They could get more caregivers.

Anonymous_6414

It was nice to have someone here to help me out. They could have trained the caregivers better on the plan.

Janice K_5

The services really make all the difference. They can do better on finding someone when the person doesn't show up.

James P_17

The caregiver was able to get delegated for the client's feeding tube. That has been really nice that she knows everything she has to do with the feeding tube for feeding him, giving him his medicines, flushing him out with water, or even giving him his feeding tube when the time arises because it gets changed out every so often. That is very nice. We have gone through a few caregivers but the current one we have is exceptional. She works really well with my son and is very proactive by doing everything that he is interested in. She is able to keep him really engaged. She doesn't take any time off and that shows how much she cares. That is really nice and refreshing.

Andrea J_2

The provider has helped the most by showing up. I like that they are efficient in what they do.

Anonymous_6311

His basic needs are taken care of. They aren't communicating with the caregivers. The caregivers aren't trained well enough. They send the caregivers in blind.

Shana T

The stability of knowing someone is going to show, it makes it a lot less stressful for the client. I like that they actually keep in contact with the clients. Their communication skills are better than anything I've seen.

Sylvia B_11

I like that they care for me and help around the house, since my mobility is low. They should have better communication.

David R_22

They have given us kind, and friendly caregiver. They don't bother me too much. They have provided a good caregiver.

Patricia H_31

They have good staff who know what they're doing, she's right there to help me. The caregivers know what they're doing.

Dianne C_2

The agency helps with cooking and shopping. I liked that the agency follows through and is helpful.

Laurie W_5

There's stuff I can't do anymore. She's very good and never hesitates to do what I ask her.

Johanna R_1

They help me with everything I need done. I'm handicapped. I like that they are very well set up and they are very nice.

Tarrah K

They have helped the most giving me time to spend time with my other kids. I like my caregivers.

Sylvia B_9

The caregivers are willing to go with the flow. We like the caregiver but the office is hard to get a hold of.

Carson C

They were hired to manage the situation, but it felt like we manage them and the situation rather than just the situation. There were communication glitches in sending the wrong person. There were dangers that were caught.

Anonymous_5938

I am out of my daughter's hair because of the care I get. I like everything about them. They are good people that come to take care of me.

Keifer B

They can be more questioning on things, I always tell them to ask if they have any questions and they need to actually care about the client's needs than the hours. It differs with anyone's case and with my mother she didn't get the care that she needed for her health and in the flow of things it was more work on me than what we wanted and the caregivers weren't as experienced.

Deborah G_9

New Horizons In-Home Care Solutions has matched me with someone who can get things done and help me out. I like the caregiver they provided me.

Anonymous_6056

The services provided me with the ability to have a good night's sleep. The services also provided my mother comfort to have someone with her. The caregivers were friendly and did a good job with my mother.

Nancy G_24

It helps to have someone here with me. They have provided great services.

Lupe -

They could have more communication and more caregivers. The caregiver who come, they do a great job.

Betty C_15

When we have our consistent caregiver the services are great. When it's different people it's less. New Horizons has helped us the most with having somebody come in and be kind. My loved one has a lot of quirks. I would like to see New Horizons improve on the consistency of the caregivers and electronic schedules. Some of the communication is not always great. We love our caregiver and she is outstanding. They have had some problems keeping people. We get it. The electronic scheduling would be outstanding.

Gloria H_9

The service helped my mother have companionship. They should have more caregivers and better trained caregivers.

Danny M_3

They usually get someone to fill in the time slot for me. They need more staff available for people who call in sick.

Romaldo C

They always help me and help me get ahead always. They work very well when they come over.

Joanna H_1

They was one caregiver was very good and I wish I could have had people like her within the 6 weeks that I was cared for. They provide a great service, but I would like to see improved is the staffing. However it is difficult to get people consistently during the pandemic.

Lance R

They've taken care of me while I was sick and while my wife had cancer. I now have them help clean the house. I've had nothing but excellent service from them.

Brian T_3

They have been helpful, but I can do some things on my own so they are cutting back my hours. I am getting through the best that I can. I've only had two people and they have been high quality. The permanent caregiver is a gem.

Louis M_2

It makes my life a whole lot easier, they clean our floors and change the bed for us. They are dependable to work with. They are always here on time.

Amalia M

They need to be more consistent and reliable. They're not very thoughtful of the people they care for.

Lisa S_25

They accommodate to me and send good caregivers. I like their good communication skills compared to other places.

Ralph N_3

There is a schedule set, and everything gets done. The care we are getting is excellent.

Markus L

They have been doing everything for me. It is a really good company.

Anonymous_5069

Some of the administrators there are not polite. It makes it hard to do this. The staff is great, but the schedulers are not. We are really lucky to have gotten the staff that we did.

Tony A_2

They are very helpful. It has been a positive experience. They help me shower and dress. They meet the expectations that I had for the services.

Helen A_5

It's not that they need more training; it's that they aren't always able to get to my room when I need them. They do fix me whatever I want to eat. They could have better service for the bathroom.

William F_9

It helps because I do not have time to always help him. They take him for us. They are professional and they stick to their policies.

Linda F_20

It was fine, but it didn't have a huge impact. I only had them for four days. I liked that I had someone to take care of my needs.

Lynn A_4

It has been a positive experience because they do what they're supposed to do. I'd recommend them anytime.

Janet S_22

They have been able to take good care of me. I like their workers.

Patsy S_3

The caregivers help me with cooking and cleaning. I really appreciate the caregivers that the company sends me. I love them.

Karol W

She's been a big help for my wife, as a friend. She helps her emotionally. We've just had one caregiver, but they've been very prompt, polite, and helpful.

Anonymous_4599

They fix her meals and help her in the bathroom. They need to make sure that people always come. Some of them are too pushy.

Shirley R_8

They need to show up. They need to cook for me and wash and dry my clothes. They need to show up.

Karen K_26

She always knows what to do before I have to ask her to do it. They are always on time and know what they need to do.

Steve L_7

She has gotten to the point where she has a hard time taking care of herself, and this allows me to continue to work and do what I need to do. It would be a lot harder without her. The caregiver that they have with Melinda is phenomenal.

Jon H_6

They switched out a caretaker. I'm new to this so I don't ask often. Giving the caretakers the things they need like gloves. I've had to provide them.

Donna Goedde

My mother uses New Horizons for her care needs. I am astounded by the service provided to me. We have a large selection of caregivers to chose from and we feel like issues are resolved quickly. I would highly suggest this service

awesome66

I requested U have 1 permanent caregiver from the start. It was chaotic with many new worker showing up. I was promised repeatedly U would at the least have 2 permanent workers. I finally asked to cancel Wedensdays because they didn't have a permanent one for that day... They continued to send people for that day only to be sent back. I was having serious anxiety issues over new people showing up. I would not recommend them.