Grace Hospice of Oklahoma, LLC

I was referred to Grace by the Home Health Provider we used for 3 years for my mom. I decided to use Grace since my dad was given good care by Grace a few years ago and I only remembered a good experience. Shortly after the service started the shower aides decided not to shower my mom anymore and would give her a sponge bath due to their safety concerns. Please note in the 3 years we were with the Home Health Provider there was never a safety concern and the shower aide gave her showers up until she was about to deliver her 4th baby. The rotation of service was abrupt and there seemed to be a need to go to the next appointment hence my concerns and questions for the nurse were not all addressed. The people at Grace are nice it is the level of care and concern that influenced my desire to look for another provider.

We have Grace Hospice for my mother-in-law. The hospice people come to the home. They would give her a bath and run some checks on her. The nurse comes a couple of days a week. The first time that they came to the home, my husband and I were there, and they were there very early. The next two or three days, there were just people coming in to check her. My sister-in-law seems to be happy with them, and they are coming regularly. As far as I know, things are going well. They're special people -- the hospice people -- that's for sure.

We chose this hospice because it was recommended by a doctor who I worked for. This doctor was also the director of this hospice. The nurse came twice a week at the beginning and other care givers gave him his bath three times a week. They supplied him the air bed so he wouldn't get any bed sores, commode, high toilet seat, trapeze to help him get up, incontinent supplies like diapers, baths, lotions, etc. They were pretty good in providing him the care. There was one social worker who I really liked. She gave me some paper works and brochures to take a look at. However, there was an instance that they gave him the wrong lotion to use. Then I discovered that mentholated lotion was the solution for his body itchiness since I was also in the medical field. However, towards the end, they didn't want to get on board with me when I told them my dad is dying. I've tried telling them about this for weeks. When I raised the issue with the director, that's the time they gave us their attention. I was not happy with how they handled that. To improve their service, they can provide clients with a life coach or somebody who will explain step by step, the actual financial situation and let the loved ones of their client understand everything as well; somebody who will act as a life coach to oversee the whole picture.