SYNERGY HomeCare of Bergen County - Teaneck, NJ

Anonymous_1741619770

It was very helpful to us. I was initially told I would be meeting the caregiver before they came in and that was not the case.

Anonymous_1739282993

They feed him and help him with getting dress and baths. They are reliable and on time. They do good work.

Joan_4

The fact that they come, and I can do my errands and not have to worry has had a positive impact on me. I would recommend them because they seem to be on the ball and have it all together.

Lynn_5

The most helpful part about the service is that they do keep me informed when someone's going to call out. Most of the people that they sent are really great.

Anonymous_1734714485

I am able to leave the house and do things for myself while having their care. They need older and more experienced caregivers.

lucile

He always does what he needs to do. I like that the caregiver is here on time.

Eileen C_7

They are attentive to my mother, even through the language barrier. The caregivers come in on time.

Gabriel D

The provider helped me the most by transitioning from one agency to another. The agency's reaching out is great.

Sandra W_31

We are in transition, we don't have an aide. As nice as she was, I felt like she could have trained better. I had to show her how to make a bed 3 times.

Jill E_3

They took care of my mother-in-law. I like the good communication.

Anonymous_1718728338

The agency have provided a substitute for whenever our regular caregiver can't come. I would tell them that I find the person I get sent is perfect for us.

Alfred W_2

I also liked that there was flexibility with my hours. I only needed like 2 hours at a time. I really appreciated that. If they can afford it, then I would recommend them. I liked the caregiver that we had.

Chester U

It was a bit of a fight to get someone into the house, and that was on him. I think that there could be more structure with being able to communicate with someone.

Jiani R

I just like the helper very much. I have only had one person with them, and she is outstanding.

Patricia M_24

The caregivers help with making sure the client is taken care of, and they do light cleaning. They have sent out very good caretakers.

Fred T_4

The services have helped my father-in-law a lot because he is unable to cook and they take good care of him. I like that this agency is on time and the workers have been very friendly and do their job.

Robert L_34

Sometimes it was helpful and sometimes it wasn't. Send someone who speaks English.

Dorothy L_19

They do what they are supposed to do. They are always there and professional. They always call me up.

Lorraine P_9

They provide care and I can go to work. They stay in communication with me.

Francisca R

It has been very helpful. The nurses that I have dealt with have been excellent. The scheduling person is excellent. The marketing person was terrific. Most importantly, two of the four aides have been really, really good to my mom and that is priceless. I like that everyone has been very nice, thoughtful, and professional.

Gerald B_14

They have made the experience positive because they have given me and my husband time by taking care of us. They give us quality time. I would recommend them because they provided a carer, who is everything we need.

Rosa F_1

They give me good service as far as the hours go. I get four hours, but I could do five. I like the service they provide. They are good. They are caring regarding what they do and not in a hurry they take their time.

Frank S_29

I have no suggestions for them to improve on. Their services are average. Synergy has good communication and they are responsive to my needs.

Brigitte E

The aides coming allows me to do other things. Our caregiver does a great job.

Katherine E

I would like to be able to go to the library, I can't drive. They are available.

Reuben B

They made my experience positive with reliability. I like the quality of the people.

Harold H_9

The most helpful has been me being able to reach out to them anytime. I like that they have done everything that they said they would.

Anonymous_7565

They would just wash her, dress her, and that was pretty much it. Some of the aides need help on techniques.

Amos J

The caregivers could have a greater impact if they could have a little more interaction with the patient and do a little more housekeeping. I just started using them, but they're good. When I needed somebody on a different day, they were readily available.

Joan R_17

My mother won't accept as much help that would make her life better. They are limited. I like that they listen to the needs and preferences that we express that my mother would have in a caregiver.

Valmirlo A

He hasn't found any caregivers he connected with, so he hasn't had much help. I like the personality of the caregivers, they are so outgoing, loving, understanding, patient, and flexible.

Rosalie C_3

They make things much easier for me. They should have people on hand when the regular person is sick or something.

Sherry S_10

The caregivers helped the client get dressed. When she didn't want to get dressed or take a shower, they made sure she took a shower, made sure she got dressed, and made sure she moved. I liked that they were responsive, and they communicated well. The people that came were excellent. There were so many different aspects, so they made sure we had what we needed. They knew what to ask. The people were pleasant, and they came early. They were great in every way and the client was thrilled with them.

Marie C_11

My mother has improved from the care. I like how they provide a little bit of extra care, we found a doctor who visits at home. They go the extra mile.

Carol Z_2

They provided 24 hour care for her and I had no problems. They were reliable and always there. They took good care of her.

Ruth L_9

They sent very good caregivers. They were very helpful.

George S_28

It has freed up my mother's time. They are responsive and answer all my questions.

Angela R_4

They sent Blanca and when I talk to them, they are friendly. I like that the person that came here took good care of me.

Ambuja M

They were helpful and accommodating and helped set everything up. I got the referral from Care One team. They responded to me quickly when I called.

Bongok L

I like that the aide was very positive with her. I liked the aide that we had.

Rosalie T_1

She was very helpful, and I was very pleased. They were very responsive.

Irwin M

They have helped the most by just showing up and taking care of the client. I liked that they were very reliable for us when we needed them.

Adelia M

They help free up my time, and provide high-quality care. They are responsive and notify me. The caregiver has good communication. They never left me hanging.

Betty F_11

They don't encourage her to move and they let her sleep. They all feel the same to me. They need consistency from a caregiver.

Anthony S_8

They do housework that I can't do anymore. I appreciate the way they take care of me.

Anonymous_6497

They are trying to help me get my long-term care and are working with me to deal with this. I like that the second aid they sent me is very good and takes good care of me.

Stephanie G_6

She enjoyed the services and it was good to have the help there. I liked the quickness in getting us the help.

Chris C_19

They helped with everything. They dressed me and straightened up. I liked that they were responsive.

Jeffrey P_1

My caregivers have helped me the most by attending to my every need to keep me from falling. That's the objective. I like the amount of care and devotion that people have to their job. I am totally satisfied with how the service has been with the agency.

Rudolph W

The immediate filling of my needs was helpful. I like that they were able to provide us what I asked for within two days.

Safwat A

It helps get my husband out of bed and ready in the morning. I like the communication.

Susan W_24

I think she was at the end stage of her life, where I don't think the agency could have done anything more. I like the quality of the aide that was provided.

Ruth S_21

They're flexible and found someone to fill my needs. I like that they were very responsive, and they were able to fill my needs.

Anonymous_6103

They're good with caring for my grandmother. I like that they're attentive to detail.

Mary S_73

They were attentive to mother. The aides were pleasant.

Leo C_4

They help with things like preparing meals for him. I like that so far they have honest young men who have come.

Thomas B_14

The caregivers did what was needed without needing to be asked. My parents were very pleased with the caregiver. I also liked that the paperwork was easy.

Howard L_4

She is bright and she drives. The person that we mostly work with is great.

Frank K_4

They have been very helpful to my fathers needs. They have been very accommodating to our needs and helped us find a good caregiver.

Geraldine K_4

The services are relevant to the fact that the client needs someone to help her live. One of the owners is very knowledgeable and the agency is experienced, on the ball, and very accomodating.

Carmella M_1

We have 2 shifts to help her, one in the day and one at night. We both can sleep comfortably at night. They listen to you. They are very careful. They give my sister extra help in the nursing home.

Sandra P_7

They talk with her and uplift her. I like the people that are hired take of my mom.

Arcersio B

Things are much easier with them. That's what we were looking for. They take care of my father while I'm not home. I would recommend them because they are really responsive, helpful, and reliable.

Erwin K

They do cooking and personal care. I like how they track their caretakers and what they are doing.

Barbara M_49

They help her throughout the day to get her up and going, since she suffers a lot from depression and anxiety. They're very reliable.

Arlene M_6

It takes some pressure off of me, who does the care otherwise and works. I don't have to get over there some days to do the care myself. With the caregivers, you have to be sure that they are going to show up or not.

Catherine M_19

The caregiver is able to help me care for my mom which allows me to get other things done. My caregiver is prompt and she engages my mother. She encourages her to do things.

Alfeo F

In the beginning, it was setting everything up, now they call every time she isn't able to come and offer us the option of getting someone else. I appreciate that they take it seriously and reach out. Right now, the person that we have come has canceled twice and that's frustrating. They offered me someone else but I don't want different people with my dad. I don't want one out of every ten days for her to call out.

Toby S_1

They are very receptive, and they reach out to me. I liked interacting with David, he is very responsive, and I love the aide that they sent me.

Anonymous_2004

They were able to come and take care of my husband. I'm an old lady and can't lift him, and didn't want him in a nursing home. David, who runs the company, was so wonderful to us. I don't have enough good things to say about him.

Bernard VA K

They come here and they take care of me. I like that they are doing their job.

Vera G

I was waiting for someone on the weekend, and they didn't send someone and I didn't have anyone on the that weekend, other than that it was good. They are very proactive.

Rubin C

I don't know if he could manage without it. They shower and dress him. They could get me somebody steady. They are having trouble getting me steady help.

Brian O

They've provided us with the aide. I think that the scheduling and management is very responsive.

Angela G

I know that my mom is being taking care of and that relieves me. I like that it's convenient, I don't have to do a lot of leg work.

Winifred E

They did what they were told, but they didn't do much beyond. We only had people there for a couple of weeks. One caregiver came one day and disappeared, another only came for a couple of days.

ED B

They have provided a good health aid. They are willing to do things that I ask of them. They have good people, and they are responsive.

Margaret S_21

They reached out during the beginning of COVID-19 to see if there were any food shopping needs we had. That was very nice. They got it right the first time and did things based on my mother's situation.

Robert M_33

There is a scheduler, Nancy, who has made it positive. She is why we stayed with them. I like when the aides are on time.

Donna Ann VA T

I don't think that they can help make my life easier. Their help needs to actually show up more.

Edward M_18

It allowed me to go and take care of other errands. They showed up when they were supposed to.

Key H

She did a great job bringing my father back to a healthier place. She hydrated my father. We really like the health aide. The first aide, Pamela was amazing.

Henrietta D

They make her life easier by rubbing her neck and changing her. The one aide we have is very kind to my mother. They interact and talk to each other.

Anonymous_3161

They could have cooked for me. They were nice but they weren't as efficient as I would have liked.

Anonymous_4014

They are not very helpful. They don't seem to be involved in directing the employees in what needs to be done. There seems to be no standard in practice.

Provider Response

Anonymous_3962

They were able to find a really great match for my mom. They've been committed to trying to do that and not just giving me anyone who wouldn't be a good caregiver. Sometimes the staff has challenges communicating which each other.

Gerald B_4

They help with light housekeeping and the caregiver is agreeable. The communication is good and the caregiver has been on time.

Ruben VA F

The nurse hasn't been here. I have things to do and they feed him and bathe him. That helps because I've been doing it for twenty years and I get tired. It's a little relief for me. It's a new company and service. The caregiver is nice. They could improve communication with the patient.

Howard K_3

I needed someone to stay with us through the evenings and be very present to physically handle him. During COVID-19, I got calls from the owner. He was concerned with how we were doing and spoke to the caregiver. He helped us find gloves.

Gloria M_6

They were quite helpful. The last girl I had was very good. She was a live-in. All the girls were petrified of the manager.

Anonymous_3777

For me, it is nice that I don't have to do the work for my mother. They do it for me. Everybody has been very helpful, and for the most part the aides have been good.

Gretta C

They give me a break from providing the care. I can have some personal time. They are efficient and they are very good at what they do.

Ken A_2

They got to my house immediately when the other agency forgot to show. I like that they were responsive when I call them.

Ernie L

They provided a safety net for me and my dad. They give him the independence to stay at home rather than going to a facility. I have had no issues with the caregivers or administration, billing, or follow up.

Michael D_13

They help me do shopping and laundry and things like that. I like the personal care that they provide.

Anthony S_6

They help me bathe. I like how straightforward they are with me. They don't have any hidden fees.

Patricia G_11

They're flexible. I like that they're attentive.

Anna R_2

I'm just looking for a consistent caregiver and we are still working on that. We have had a few adjustment issues. The caregivers need to come on time.

Cecilia C_1

I haven't really had much interaction with them, but the caregivers being there and taking good care of my mom helps a lot. The person we have is great, she is a hard worker, looks for guidance, and does anything we need.

Anonymous_3256

He is bed bound, so he is being taken care of. They are changing his bedding. They are very responsive.

Ann JFS L

They take care of my mother who lives with us, and that is a big deal. They are reliable, responsive, and they send nice people.

Anonymous_3264

It's really nice to know someone I can depend on will be there with my mom. I've been impressed with their communication and how well they follow through.

Elba P

It was a last minute thing to get the care and within 24 hours everything was taken care of. Everyone who has been here is totally vetted, screened, professional, and knows what they are doing. I have multiple of their staff here and they just come in and know exactly what to do.

Hank F

They have been helpful just by supplying the people that they have sent. I like the nurse and the nursing. They take care of some wounds.

Elisa J

They are there every day and take care of her very well. She is 97 years old, and she needs constant care. I just like that they are reliable.

Harvey ENNOBLE U

They helped the most by doing what they were supposed to, such as being very attentive to his needs. I liked the aide that I got from them and that they would follow up with us.

Albert W_1

I do not have to worry about my husband falling or not eating. The first two caregivers they sent were not too good, so I think they may need to train their employees a little bit more.

Izzy S

I like that they are responsive and worked hard to get what I needed. They nailed it on the head. They sent amazing aides to help my grandfather.

Helen C_11

They help the most by providing excellent care for my mom. They have been very helpful.

Fred

We hired a young lady from Synergy HomeCare for about an eight-hour span. She helped my grandmother around the house and helped her get ready for a nap and just made sure that she was generally safe in everything that she was doing. She was very good, showed up on time, and was very attentive to her. My event was running a little bit late and she even offered to stay an extra hour, which was very helpful. Everything went very well.

Michael C_20

She does his exercises and gets his lunch. She is so soft-spoken and pleasant to be around. The girl I have is amazing for my husband.

Rona W

It is very helpful to me because the person who gives us service is very good. I like that the people are very good.

Giri G

It made it possible to shower, and it helped him with going to the bathroom. They were very accessible and easy to talk with.

Frances A

They helped the most by their attention and promptness in responding to the appointments. The people could have a little more experience and general knowledge about working with older people.

Ann PVTE L

We are very happy with them. They help her prepare her food. They are reliable and responsive, and their people are good.

Anonymous_2481

They help me get things and help me around. They came to me with two aides, and they picked up and came to see what they could do.

Astrid F

Everyone treated me kindly. There was no one that was lazy, unpleasant, or uncommunicative. The majority of the people were compatible with me. They were all women.

Beatrice G

One was helping my son, and one was helping me. Both were excellent, and we felt very comfortable with them. The people that came here did everything that I asked them to do. They were pleasant and went about their business.

Rhoda L

My mom suffers with deep depression. I think it is hard for the workers to get her out of bed. I am only in contact with the owner. He is receptive, listens to what we have to say, and works hard to meet our needs.

Gina K_1

My mother has a new provider, Maria, and my mother loves her. She looks forward to her coming. Last week, my mother's wheelchair broke, and Maria came with flowers. She hugs her and sings to her. I like that they are easy to get in touch with if I need anything. They are accommodating and responsible.

Theresa A_3

My aunt isn't very easy to take care of, but they helped a lot. They responded immediately every time I called.

Carlos G_1

The office was so responsive. They were excellent and they did a wonderful job. A lot of the people that they sent were lacking. It is not the fault of the office. The workers can improve. The people in the office that arranged these are fantastic. They respond immediately and do what they can. The caregivers do things they should not do, such as fall asleep on my daybed in the living room. I still had to go in there and see what he needed. They were also late. I had at least one person that was totally excellent. It is not easy to get caregivers who do what they are supposed to do. They should not listen to music with headphones or be on their phones. I would recommend SYNERGY as often as I would recommend any other company. The office takes care of me and the scheduling for my husband. That was top notch. A lot of the workers abuse their job. They are here to care for my husband and not be their phone or listen to religious programs. They could at least text in the same room as him.

Barbara D_21

There's someone to take care of her while I have to take care of things on my own. It's a good feeling knowing someone is there. They're competent and reliable. The young girl we have is so quiet and nice with my wife. She calms her down, and that's what I like.

Fabiana M

They had someone that spoke her language and she liked that. They were very reliable.

David L_2

The agency just provided the right kind of help for us. They were responsive, and they provided the help they said they would.

Carol C_10

I live four hours away from my mother, so the agency made me comfortable because I knew that a caregiver was with my mother. It put me at ease. They were truly amazing, and they went above and beyond. They were so flexible, and they were very aware of working with elderly people.

Doug F_3

It is very flexible. He has mental health issues. It definitely helps because he can't take care of himself. They take care of the apartment and his groceries. I had hoped that she would be able to take him outside and go for a walk, but she can't force him to do that. I like the fact that the co owner came to my brother's home to find out what we needed.

Lisa F

They take care of things that I don't have time to take care of. I like that they are very responsive.

Agatha B

They keep on trying. There was lapses in between that they couldn't find someone, but they keep trying to find someone. If they could get a male aide and be able to come on Sunday, that would be great. I'm only looking for a couple of days a week for a couple of hours. They have been very helpful. They get back to me right away.

Debbie BH S

I don't know how they could make my life easier. They provided really good care. I didn't deal with the agency directly. It was bypassed through Horizons. They always had the person I wanted available.

Harvey U

I can leave, and she takes great care of my husband. The care has been very good compared to other care we have had in the past. She does everything she is supposed to do.

Marie S_4

Whatever they did for me, they did really well. They were helping me get back on my feet. The caregivers provided really good care, and the owner was very good to me. I would recommend them to anybody.

Lawrence K_1

They have been helpful by being a companion. I like their attentiveness to any concerns we may have.

Anonymous_1790

I like knowing that the caregivers are there with my loved one. I like that the agency is available to me. If I have a problem, I can call them to talk to someone.

Cecilia PVTE A

I liked that the services totally took care of my loved one. When the caregiver was out, I couldn't get a replacement.

Lorraine S_2

I couldn't do without them. They're always on top of everything. They call in the event that my caregiver isn't able to come and ask me if I want a replacement.

Anonymous_1531

The third caregiver was outstanding. The company was consistent with followup. The first two people weren't very good, but the third was outstanding. They need to do better screening.

Richard B_23

They have come in and done some household tasks, including laundry and fixing my dinner. The person who has been assigned has been quite helpful. They are dependable and there's a number that can be called if I need help.

Anonymous_1513

They are helpful. I can't think of anything to improve at the moment. They are convenient.

Meir B

They keep me reliably together by having things that I need when I need them. They are able to do things that I want to do, and my children feel that I am under proper care. So far, the people they have working with me and for me have been reliable and responsible, and that's what I need.

Anthony G

He can't be alone so he has to have someone here and he likes her. She is reliable. The care he gets from Julianne is really good and they stay in contact with me.

Provider Response

Anna B_1

They let me keep the same aide all the time. I like that they call me all the time.

Provider Response

David H_12

They accompany me to various services and tasks, and they provide an ear. The person I originally met with was thorough and questioned me to determine who to select for me. The person they chose for me is perfect. We get along well and have great conversation.

Yvonne F

I think she likes her. It's a big improvement from what she had before, and I don't hear complaining. They listen and they search for good caregivers that are fit for your relatives.

Barbara H_1

They make my life easier by sending the caregiver to help me with everything. I like that I have a very good women taking care of me and my needs.

Lia G

They help my mom so that she is safe. They always have someone taking care of my mom. I like the staff at SYNERGY HomeCare. I like the person who manages and I like the nursing.

Rosemary

If I had more time that would be nice. I only get three hours on Tuesdays and Thursdays. No one is perfect. The aide I have is fine. I'm satisfied with her.

Maryann C

It has freed me up so that I can take a breather. Based on the people that I have worked with, it has been positive.

Connie W

I am able to get out and do things that I couldn't do before. They've always tried to have someone here when I've needed someone.

Michele L

They come in and take care of him everyday. The caregivers are reliable.