Visiting Angels - Lawrenceville, NJ Lawrenceville, NJ

Terrible service - no shows, late, aids who didn't give my mother lunch or her medication, spent 2 hours of the 4 on their personal cell phone. Aids did not clean (vacuum and dust, clean the bathroom). I was on the phone with the main office in Lawrenceville NJ up to six times a day. This is a franchise - other locations may have better service.

My aunt, Natalina was taken care of by Visiting Angels. We had a very good experience with them. Everyone went out of their way to be kind and compassionate to her. They were always polite, I never had any problem. Our family was more than pleased. I had offered to give this statement because I wanted to be thankful for all the help that was given.

Everything has been excellent with Visiting Angels. Juma is back working for my mother in law now. We were very pleased with her. We are very pleased with the owner too when he came in and explained everything to us. I can say all positive things about them. They get the highest rating.

Visiting Angels were absolutely wonderful. They just were easily reached, always got right back to me when I called. They gave very personal service right from meeting the owner who made a point to meet my father personally and meet with me to make sure he could determine he thought is the best match to help out with my father. He really did a perfect job of it. The guy that he picked (Peter) was exactly the person I needed. He had a wonderful personality, we all head off great. He gave him one on one service with helping me feed him, getting changed, and help getting out from the wheelchair to the bed. He was just wonderful, right there for him constantly with anything that needed to be done. He was just absolutely the best. He's still been in contact with us.

On behalf of my sister and brothers, I would like you to know how much the care and diligence of Thaera [our Visiting Angels' aide] meant to our mother in her last months. Besides providing excellent home health care assistance, Thaera was a patient, kind companion to [my mother]. Her care allowed Mom to remain in her own home--her very strongest desire. We all met, liked, and had complete confidence in Thaera to act in Mom's best interests. Her skills and compassion were evident in every encounter.

Visiting Angels is terrific! I used them for my mother-in-law. They did a great job. They were very punctual and conscientious. I was very satisfied with their care. I was very happy. I will use them again when the need arises.

I contacted Visiting Angels because the doctor had said that it's either I get some help at home to take care of my husband or he had to go to a facility. I spoke with Rudy in the morning and in the afternoon he's already at my house. He clearly explained everything to us. He was the most clever gentleman I have ever met. He's very kind and caring. He told me that we can use their angels for as little or as long hours as we needed them. He matched us with a perfect angel. Her name was Kate. She was lovely and wonderful. She was willing to do anything. She came right on time. Rudy came to check if everything was ok. The agency was above and beyond. They were courteous and cooperative with us. They wanted to help in any way. I would recommend them highly.

I called a number of agencies doing some research. I noticed that Visiting Angels was very responsive. I was able to get information from someone who was very knowledgeable. They were prompt in getting back to me. They were very good in assessing what type of caregiver my mom needed. The caregiver that we had was really excellent. My mom got along with her. She was very professional. It was obvious that she was really well-trained. It's always nice to talk to someone every time I call them.

The caregiver was nice and very attentive. She’s good at what she does. I can say that she’s well-trained. She helped my wife by dressing her, preparing her breakfast and basically assisted her with daily activities of living.

What I liked about Visiting Angels was that they’re very communicative. They always tell you what’s going on. The caregivers were very caring, patient and kind. My mom’s needs were challenging and she’s hard to understand because of her medical condition but they were very good in dealing with her. Their scheduling process was easy. You always know who will come. If there was a change for some reason, they let you know before hand who will show up. Their billing system was simple. I know other places were very cumbersome.

My experience with Visiting Angels was great. All the caregivers were good. They provide support on a weekend. All of them are qualified. My uncle liked them all. He was initially elusive but they were able to engage him. I think the caregivers were excellent. They’re very reliable.I’m very satisfied on how they took care of my uncle. However, I think that their weekend coverage needs a little improvement. It’s hard to get coverage on weekends.

I'm very satisfied with Visiting Angels. They're very good at what they do. They take good care of my father. I would surely recommend them to others.

I did a google search and found Visiting Angels. I'm also familiar with them initially. Rudy came out to visit and did a very nice interview with my mom. The service was good. The caregiver did well considering how tough my mom is. She's very sweet and upbeat. I was very happy with Visiting Angels.

My caregiver is very helpful. She provided whatever it is that I needed and whenever I needed it. She's very kind and nice to me. I was very satisfied with my care with Visiting Angels.

We were initially with a different provider, and I had been dissatisfied with them. So, I did a web search, and Visiting Angels came out pretty highly rated, so I decided to give them a try. I think their care is excellent. Their staff is well-trained and conscientious. I like the fact that they wear a uniform and they definitely know their job. The main office sends people to check on the caregivers. They're there to see if the caregivers are doing things right and to correct them if they aren't. They keep in touch with their clients and are accommodating.

Visiting Angels have just been excellent. I only had two caregivers. They were prompt. They were always prepared to take care of my daughter. The first caregiver we had left to go back to her nursing profession. She was wonderful and was willing to do everything I asked of her. My daughter was crazy over her. In addition, the management was very responsive to me.

Visiting Angels definitely did a good job in taking care of dad. They take him out to shopping malls, grocery stores and doctor's appointments. They allowed him to continue to live life. The staff at the local office specially Rudy and Mindy were very nice and very accommodating.

They were thoughtful and helpful in the initial process in hiring a live in companion for my mother. Visiting Angels was very supportive of the companion that we chose. She helps troubleshoot any problems and come up with strategies on how to care for my mom in the most appropriate ways. They were very responsive to my questions. Generally, they were very helpful to work with. We've been with them for 15 months.

The caregivers from Visiting Angels were very good. They were very accommodating to the hours that we need. They really worked around my schedule because I was working and my mother was home, we needed somebody to stay with her for a period of time when we couldn't have family members there. When we had to switch days to accommodate my work schedule, they were very understanding and they were able to accommodate me. They were very attentive and I really felt they did a wonderful job. We had no problems with them.

Visiting Angels was fabulous! They were God-sent and very easy to work with. I had gotten their company from some other source. Anyway, they talked to to me about what they can and cannot do. They're very accommodating. If I had questions or changes in schedule, they answer and grant them. There were some caregivers that were not quite good. There were two that I can remember. I called Visiting Angels about it and they were replaced. In general, the caregivers with the exception of the two, were extremely polite, very compassionate and very caring. They were good listeners too. They were excellent.

I can't thank you enough for the positive difference Visiting Angels has made in both my father's and my life. Last year, my dad was in a care facility and in a hospital; I was in despair thinking I'd lose him. But a social worker put me in touch with Rudy and now our whole world has changed for the better. I can't believe any organization would go through so much trouble to help us. Now that we have our own 'Visiting Angel,' CNA Doris, both Dad and I are changed people. Doris not only does the 'regular' chores of bathing, feeding, and housework, but she has encouraged Dad to get up and around (A FACT THAT ASTOUNDS OUR FAMILY), and she engages him in conversation. He has done a 360° turnaround! He's no longer depressed and is able to get out of the house now and then! In fact, we just took him to the doctor who said Dad just keeps getting better!!! I can't begin to tell you how much we appreciate Doris. Dad told me he likes her laugh! It's like life has come back into our home. You are to be commended for selecting people that have a natural nurturing ability with the elderly, and the training you give them is excellent. I simply could not ask for more. I also appreciate the nurses who come out to check Dad and the calls from Nora to 'touch base' and make sure all is going well. You really are 'Angels'!!! Thank you so much for taking the time to help us. Our lives are so much better now.

Our Visiting Angels’ aide, Towain, was a wonderful help to me. She not only helped with all my physical needs, she was a comfort to have around. Her laughter brightened my day.

Visiting Angels was great. They did what was needed. They're very kind, compassionate and friendly. They made my mom less lonely. They're very willing to do all things for mom.

Visiting Angels was recommended by a friend. Their care was good. The caregivers were fine and they do their job well. We used them for about 4 months and we were satisfied with them.

Today we celebrate Visiting Angels’ one year anniversary of caring for me. This past year has been a difficult one for my family and me. My declining health and gradual loss of independence has been both physically and emotionally challenging. As you know, many things that I was capable of doing for myself last year at this time, I now require assistance to perform. It has also been challenging for my daughter and son-in-law since the responsibility for my care and safety has fallen on their shoulders. But my aide Marie’s caring assistance has made an increasingly difficult situation bearable. Her many kindnesses, expert care, professionalism, and wonderful sense of humor have lightened the load for my family and have been a lifeline for me. I do not know what we would have done without Visiting Angels. They have been there for all of us when we needed it most. Marie is like a member of the family—much beloved and a blessing. So today we celebrate our time together and every day thank God for Visiting Angels’ presence in our lives.

I was very pleased with how Visiting Angels handled my initial phone call and this is the reason why I chose them for my mom. They matched up what we need and the people they have provided us are very good. I have been very pleased with their services.

Thanks to Visiting Angels for providing my husband with our aide, Courtney. He was extremely helpful, professional and respectful. Our family was grateful for all the loving care he gave us. He even helped fix the shower so it was easier for my husband to use, and prepared delicious meals!

My grandmother LOVES her Visiting Angel, Norma, and so do we. Norma takes care of my grandmother as though she were her own relative. She's always busy in my grandmother's room, cleaning and re-arranging to make it nice for her. We also love that she shuts off the TV to interact with my grandmother, sets her hair, does her nails, and also helps me with other chores around the house. Gold Star to Visiting Angels!

I would like to take this opportunity to tell you how important it was for my father to receive care from your employees during his final months. He grew to be especially fond of Henrietta B., who provided professional service as well as companionship and real comfort to my father as well as to my sister and myself during the last days of his life.

Incredibly kind and professional! We have had an "Angel" taking care of my grandmother for over a year now. Although she is in excellent mental condition, my grandmother needs some extra help and can't be left alone for long periods of time. Visiting Angels provides an incredible peace of mind for all of us in the family. Of course we all still visit her frequently, but we simply would not be able to work, travel, or sleep soundly if this angel was not with her every day. While her quality of life is certainly improved, ours is as well.

Visiting Angels, may God bless you all for the help you were to my mom and me. Thanks again.

Josephine cared for my husband until he recently passed away. I cannot speak highly enough of the care Josephine gave him. I would like to highlight some specifics of Josephine's tender loving care. When Josephine came to care for my husband, she would be so cheerful and soft spoken. She would inquire about the days she was not there and asked how he was. As far as personal care--it was there that she did her best work. Never did I find one speck of unclean skin; he was washed from head to toe and it was done in a very respectful manner. Josephine knew him well enough to brighten his day. For example, she would talk with him about The Price is Right and had a good time kidding with him. I miss her now that she is not here; she deserves more credit than she receives. There is no one like her. I always felt she was too good to be true...but she was!

Excellent! My grandmother has been using the service for over a year now and she is thrilled. The aid is very warm and caring, and also very respectful. Plus, she always comes on time (I was shocked that she even comes early and leaves late!), and the two times she had to call out throughout the 1+ yrs, there was always a call and a replacement setup in advance. She even makes me lunch/dinner when I come by to visit. Really, without having someone to come in and take care of my grandmother, there is no way the rest of us in the family would be able to live the lives we do now, working, taking care of kids, even the occasional vacation.