BrightStar Care East Lansing Lansing, MI

Addie .

They make it easier. The caregivers are nice.

Victoria R_3

Having the nurses come to my house that are professional, experienced, and pleasant to spend an entire day with has been helpful. They are proactive and they send excellent nurses who are the best I have ever had.

Nicole P_1

She is making sure that my mom gets her medicine. I think the person they provided us with is doing a good job.

Randy _1

She has dementia and I think the caregiver that comes out is not too up to date on what care she should be getting. The communication is still not quite there yet.

Kent C_1

The kind of person that is here with us has helped me the most. I would recommend it to some other people, but not all of them. Some people probably need more input from doctors and nurses than what BrightStar does. Others don't need as much as that.

Beth _4

They have good quality in staffing. They are open and honest.

Theresa B

The daily interaction is really key. They have good communication.

Sue _2

Just knowing that they are there helps me. I live in a totally different state. I know I can depend on them. If there is a problem with someone not being there they will call me. I like that they take my input when I talk to the supervisor when they schedule us for hourly shifts. I had a problem with someone and made sure that they never came over again.

Amanda T_2

My nurse is really great and I love her. I would have her work with me anytime and anywhere. I would only recommend my nurse Clair, not the agency.

Richard M_24

Most of the time there wasn't any problems. It was okay. I feel that they didn't have any idea how to look after me. The company needs to have better connection with the caregivers in the field.

Rachel _2

With Covid it was good to get live feedback about the client. I really like the fact that they were proactive. The nurses called me on a regular basis.

Sarah P_2

It has made everything easier. I like that they have always been easy to work with and are reliable.

Anonymous_4024

They stay in touch with me and get someone to do the work. They're very responsive and get right on requests.

Earl S_2

The girls do a good job with keeping things clean. I asked for some assistance in getting things cleaned up and I haven't heard back from them.

Suzy _1

They gave us a break as a family, because we knew someone was there to watch him. They were very professional and they were flexible with our scheduling needs as we needed to change them on short notice.

Chuck _1

Having someone checking in on my sister on a regular basis helps when I can't be there. They should lower the price, it is a little expensive.

Jane _9

We now have a flow of caregivers and they know the routine. We haven't dealt with anybody else so I don't have any other agencies to compare them to, but it seemed like we had a few different people coming in the first few weeks that we had care.

Jayne _1

They helped with my cleaning and laundry. The took me to the store and to my appointments. They all did excellent jobs. They were all friendly.

Kathleen _1

They do almost anything they ask her to, they even took her to get her hair done. Sometimes the people that come leave early or get here late.

Linda _7

This is a time when it is hard to find caregivers, but they were able to provide service was everything. They were always available when we needed them.

Betsy B_9

They give us a three hour break three times a week so that we can run errands. They've been very helpful.

Jay A

I think they have been helpful by cleaning, cooking, giving medication and providing companionship. I liked that they were thorough walking me through all the parts of the care.

Nicole _1

It gave us a chance to try to take care of him at home. They are very flexible and willing to work with us.

Betty C_8

I don't know what I'd do without them. I would recommend them. The helpers seem to know what they're doing to help you.

Jeanne K_1

They give him a back scratch and back rubs. I like the person they sent. He is a tremendous human being and knows how to be with the patient. He is just real special. He is always cheerful.

Melissa M_4

If I did not have them, it would just be me taking care of the client and I wouldn't be able to sleep. Having the caregivers has allowed me to sleep. They are flexible and compassionate. They were able to accommodate me very quickly.

Zelda S

The caregiver does my wash once a week and that's very helpful because it's really difficult for me since it's down the hall. They are always on time and I usually get a message if they aren't coming.

Kathy _3

It helped with his path to recovery and relieved me from having to do it twenty four seven. They were flexible, helpful, and they were flexible when we changed the schedule. I also felt that the caregivers cared about my father.

Lynn O_1

My nurse is willing to come from Jackson to here in the late evening to help me. I love my nurse. She is a sweet heart. It has shown that they have high quality nurses that are knowledgeable.

Jeff W_8

The aide is able to come into the home and provide immediate value for my mom and dad. I like the ease of scheduling 24/7 care from the beginning.

Dennis _2

It gave me more time to deal with more situations with the COVID-19. She just needed light duty nursing and BrightStar Care is geared towards a longer visit which wasn't tailored to her needs.

Julie G

My mom hates it and wishes she could do it herself. There are a few times I have to intervene but mostly they take care of everything. I like the 24/7 service. I can always call someone and they will figure it out.

Matt _2

Without them I wouldn't be able to care for the wound or do things day to day myself. BrightStar was responsive to immediately come out and start care.

Mary _14

She does everything that I need. She comes in here cheerful. She is friendly and she gets right busy. I think they are doing fine. It has really helped me. I had a fracture in my back and I cannot do anything.

David _14

It gives me peace of mind. The staff that comes out is polite, professional, and really seems to care.

Christopher G_3

I only see them once every two weeks. They are very easy to work with and they have great people on the phone. The nurses are really good in the home.

Joan T

The services are reliable which makes life easier. The company is reliable.

Anonymous_2289

It was stressful and didn't seem to help at all. I felt like I had to babysit the caregivers. They need to hire better caregivers.

Anonymous_3575

We really needed a break and it gave us that break. I know one night we did have a problem because there was a mix up. The person got the time wrong and did not show up.

Betty _4

They are very helpful by doing all the chores and care that need to be done. I can't think of anything right now of what they can do better.

Anonymous_2316

Just getting him up and getting him around in the evening when we need them. I think they are concerned for their customers.

BC V

They do enough for him to keep the house up for us and take care of us. It depends mostly on the person, some are good and some not so good.

Patricia M_19

It was fine. They were just babysitting her. They can have better communication with their clients.

Kim B_9

She was a hospice patient so it did not improve the quality of her life. They were only there to give her food if she wanted it or help get her to the bathroom. The pricing was very expensive. We were paying for a nurse that we never needed.

Karl H_3

It is hard for the family that lives out of town because we are wanting someone there. It allows us to have someone there when we can't be. We like the gal that comes in very much. My dad gets along with her very well.

Anonymous_3062

I would like them to be more consistent with the caregivers. Over the years, there have been a lot of no shows.

Mike M_12

Any problems with the agency were with my loved one. When he had a caregiver he liked, it worked, and vice versa with who he didn't like. He wasn't receptive, and it wasn't their fault. I don't have enough depth of information. It was such a short period of time for me to recommend them.

Kim

She needs somebody to stay with her when we have to call them. It is nice having someone in the house. They can let us know what is going on. The continuity of caregivers could improve. We have to explain everything when a new one comes out. Our situation is a little different, though, because they only come once every couple of months.

Anonymous_2952

They were helpful, but I didn't need all the help they were providing. I had them preparing meals. I couldn't take baths, so they would pour some water and have a soap solution in there for me. There is high turnover. They had a lot of people coming in and out. The hours they come aren't always the same.

Carolyn L

It makes a big impact because there are many things I can't do. They help with that. I like that they are available for any questions I might have.

Dana _1

My brother has ALS, and they allow him to come home and stay there. I felt like a close family with them. I feel like they care about their employees.

Karen _3

They were happy with the nurse that provided the care. I've tried to use them for someone else. I've used them quite frequently as a nurse case manager.

Christine S_6

The agency is how she was able to stay home. I've recommended people to BrightStar Care. The people and availability have impressed me. One day, someone showed up to my grandma's house when she wasn't there and they called me. They let me know that she had gone to her doctor, and I wouldn't have known without them. That's just a new level of personal care.

Anonymous_2765

They allowed her to function more independently. They could be more selective with their personnel.

Jana _1

They delivered what they said they could do. They were also able to teach my mom some techniques. I was stunned at the response time. We hit a crisis moment, and they were just there the same day and were able to provide care for us.

Candace "

We are glad that we have them, but there is a frustration with things not being followed. They are supposed to have a care plan with detailed instructions, but every time someone new comes, they don't follow the care plan.

Anonymous_1630

My husband and I had to work, and we could not leave my dad alone. It was very important to have them. The young women we had was attentive, and the administration and staff had good responses when I would call.

Lauri L

Currently, our worker is very compassionate and very patient. I think they need to have reliable staff, not including the one that we currently have because she is fantastic. I am not sure what background checking they do, but they should get to know the people a little bit more and their demeanor prior to hiring them.

Laura F_4

I appreciate her willingness to help me very much. She took over my driving for me. The people seem competent. They are people who care about what I was trying to accomplish and help me live my life more fully.

Anonymous_2460

They need to let me know who is scheduled to come. They need to let me know in advance who's coming.

Betty _3

They have helped my father by cooking and cleaning. I like having someone there with my father. I like the flexibility and control of choosing how often my father needs help.

Patricia "_3

They follow up my calls to tell me who is coming up. I like the fact that the workers are prompt.

Mary _6

They have helped me the most by cleaning my house. I like them because they are reliable.

Christine _2

There was an incident when a caregiver fell asleep. I haven't gotten to the bottom of it and am not really sure what happened.

Joe L_10

I would have been crippled if they hadn't taken care of me. The people were friendly.

Linda T_6

They started out good, but at the end, we had to get rid of BrightStar Care because the caregivers were driving him nuts. They needed to get better people in the house to take care of dad. They just wanted to sit and watch television or play on their phone.

Dave _1

The people who showed up did a variety of things that I needed. They were quick to follow up when I had needs, and they kept me informed.

Caroline L

They allowed me to get sleep. They took over his immediate incontinence care, which I was doing before. I was able to just be his daughter. Every single person that came to my house was really kind and was great with my father.

Paul F_3

They provide companionship for my wife. It also allows me respite and to get out and do some shopping. They are efficient and on time. They provide a good service.

Ester R

They help the most just by being there. I have someone that goes with my daughter to any activity. It gives me some time alone. I like the fact that they are certified and Jcaho certified. That says a lot for the type of care I can expect.

Anonymous_177

When they do things, they do a very good job, but I only use them a few times a week. They seem to be courteous and respectful. They seem to know what they should know about care giving.

Dan N_1

They should be more familiar with my mother's needs. It's still pretty new. I like the flexibility, and they're generally pretty dependable. There have been some miscommunications, but they have been corrected.

Nancy D_8

They needed to have a higher level of interaction with my mother, which to me means higher trained caregiver. They should send more skilled caregivers.

Cherie _1

It was more helpful towards the beginning, but she didn't end up really needing a whole lot of help with anything. She had a couple good people but then had a couple caregivers that didn't seem to help her much though.

Marilyn K_4

They were courteous. They supplied me with my food because I couldn't leave the room.

Thomas "_3

The staff that have been here have always been friendly and willing to help with anything to provide the care. They seem very responsive to my needs.

Ruth G

They help the most by giving me services that I wouldn't have otherwise. They are very adequate. They really seem to take interest in giving care.

Grady S

They are a great companion for my husband. They listen to my needs and provide accordingly.

Brian E_1

She was just in a state that wasn't really good. It helped me out more than it did her. She just looked at it as needing help at the time. The people were friendly and did their job very well.

Vicki C_2

They take a lot of responsibility from me. My sister and I work, so it's hard. They help us out with that. They're really good, but sometimes they miss an appointment. Sometimes they don't return my calls, but for the most part, they take care of my mom.

Bruce A_3

It is not their fault, we just did not need them very much. I would like them to have more flexibility in the hours we can schedule. We ended up having to schedule more hours than we needed.

Anonymous_1571

We have some that are very helpful and they show up on time, but the caliber isn't always there for the level of care. I feel that the qualifications or the caliber of help has not been impressive.

Patty R_1

They could try to match the people to their workers. They provide care that I need.

Wendy _1

I like that they are always cleaning and do things that my mother can't do very well. I like that they are registered nurses and that they evaluate their patients.

Lauren J

They help with my father so that I can work and he doesn't need to be home alone. They are very flexible and able to work around the time frames I was working with.

Anonymous_937

They can have a greater impact by providing employees that are comfortable doing basic care and don't cause problems. They should provide caregivers who will show up when they say they will. BrightStar doesn't have trained employees. They're taking care of an individual with a disability, and they don't do a very good job of taking care of sick patients.

Marlo C_1

They could have done what they said they would do. They haven't delivered on the original plan they had laid out for me.

Shelly S_1

They got me up in the morning and made my breakfast. They helped me in the shower and to get dressed. Everybody I had was great and each individual person did something different. They were all very nice.

Herbert "

It's a positive impact. They have pleasant personalities. They could be more economical and use the same people. They keep trying to give me different people.

Mary A_19

They have provided peace of mind and safety for my mother. The services have been very reliable.

Anonymous_770

There is someone in the house in the evenings to help my loved one out. I have had problems with some of the people.

Frank B_1

I would like it changed to four hours a day, four days a week. She gets my breakfast in the morning, but it's only three days a week. I have been satisfied. I can't increase her job any more than she is doing. I was never explained what they can do or will do.

James N_4

They knew what they were doing so they could take care of me that way. They were professional and knew what they were doing.

Betsy K

It made it easier on us, we needed someone for the weekend. I would like them cheaper.

Anonymous_220

There was a caregiver who did something bad and the agency didn't do anything about it. They believed the caregiver instead of me. When a caregiver doesn't come, the office staff will come and take me where I need to go, but they don't notify me about it.

Darlene W_1

There is one person who comes and always carries her purse on her shoulder, and I wonder how she would be able to help if my mom if she started to fall or something. There has been a couple times where the staff has had a purse or something that they carry around. I wonder how they can have their hands free and help her when they are carrying a purse.

Mildred "Charon" D

They did not make a positive impact and they could have set up a time to talk to me and to discuss the issues that were a problem, but they didn't want to do that. They were just awful. I am a happy person and can get along with anybody if I have to, but the way I was treated was awful.

Chris S_1

Without them it, would have been terrible. We looked forward to them coming. It was a huge help. The girls were all very friendly and very cooperative. They were willing to do anything we asked.

Susan M_1

I like them being there with my mother. They have displayed superior service. I couldn't be happier with them.

Heather

He doesn't want home care, yet they still are cordial to him. He is under hospice care, so we are using them less and less. Whenever I have had an issue, they have been really flexible. All I have to do is call, and they will take care of things.

Nancy H

They were fine and helped me get through a bad couple of weeks. It is hard having other people in my house 24/7. Some of them are very good and others are not of much use. There was one that would come in and just do things.

Linda P_7

I don't have to worry so much while I am at work. My husband was dead-set against this from the get go, but the two girls that I have seen have been very personable. He seems to be enjoying the services.

Linda

BrightStar Care East Lansing offers home services like housekeeping and companionship. We had quite a few caregivers. My mom was very difficult so they didn't last very long. They were very friendly and for the most part on time. The scheduling was OK. I suggest they match up the type of care to the person that needs the care. They didn't do a very good job at that.

Patricha N

It is something that she looks forward to and i think she feels a lot better about herself. I think that the people they are hire are very good. They know what they are doing, they are on time, and they are very kind.

Richard D_2

The caregiver couldn't do any better than what she's already done, and she treats me great. Their care is designed for the individual, which is very important. They knew exactly the kind of help I needed, which was very impressive. I've been working with the same caregiver and the continuum of care has been excellent. There has only been one day in which the caregiver couldn't come. That's so important to me that I have this caregiver that I can count on. They've been more than cooperative with any changes to the schedule.

James L_3

The provide the ability for her to have care when the family caregivers aren't around. They have good, quality care. The people have shown up on time, perform well and are easy to get along with.

Vickie M

They gave her sponge baths and talked with her. She was incoherent, but the girl sang to her and talked to her. There were a few different girls that came out. Everyone that I interacted with was very kind and serviceable.

Colleen

It was great because I had a little bit of free time a couple of days a week. The care was fantastic and they were very concerned about my loved one.

Jane H

It was certainly a help in giving me a break knowing someone else would be there, and they were prompt. It's a difficult circumstance when a loved one develops Alzheimer's. They were kind and attentive to my loved one's health when doing the initial appointment for his status.

Bill C

One person that was their best caregiver is no longer with them because they don't treat their employees well. They are unorganized and don't care. They need to improve their schedule for employees. There were times when they would send new people out at times I didn't request. Some don't know how to use a wood stove, and I worried that they would burn my house down. They didn't know what they were doing. The owner was nasty about things when I explained my concerns.

Laura L

They help with small household chores and things he can't do by himself which is very helpful. Lately, it has been very good. We have had the same caregiver, and that has made a big difference. It is a lot more reliable, and things are working out.

Mark B_9

They have helped most by supplying the nursing care my dad needs. I would say they are nice people, they provide good service, and my dad likes them.

Beth D

It gives me peace of mind knowing he's taken care of while I'm gone. They are friendly people and they do what they say they're going to do.

Nancy W

I think they provide very good, quality care. I felt more secure leaving the house with someone being with my loved one. I thought they were excellent and most of the people that they sent us were very good.

Cindy S

It is nice to have the respite care that I can depend on. So far, they have been very professional.

Tom R

The caregivers seemed to be able to care for my wife single-handedly so that I could do other things. Their service was excellent but they were a little pricey. The caregivers were knowledgeable and very caring.

Mary L

I think it's the patient's mindset. If it were up to her I'd be here around the clock and never leave. They're Joint Commission certified and other agencies aren't.

Alvin "Bud" V

They're efficient, caring, and they work hard. They come in twice a week and they give me comfort. I'm pretty much disabled and I depend on their help. It's not very often, but it's important to me.

Eleanor G

I liked the services they provided and the people that came here were fine. It was less stress on me to take care of Walter.

Patricia O

They need to keep me with the caregiver that they start me with. The people that have been here have been good though. I think if we could afford to do more it might make it a little better but she needs more than a couple days a week and needs someone that she really trusts.

Frieda J

I had 8 different people, and I didn't like that, but that problem was resolved. I do not need that much help. I am still able to do a lot of things myself.

Esther B

There was a time when the caregiver left when she wasn't supposed to, and she left my mother, who has Alzheimer's, alone. There was an error with medication, but the agency just blew it off. They didn't reimburse us or talk to us about it, so I was very upset. They didn't seem apologetic.

Linda H

BrightStar Care was very responsive to my needs, especially given it was right around the Christmas holidays. They did everything they could. My husband couldn't walk and I couldn't move him in bed very easily because I have a sore back. BrightStar Care made it a lot easier for me.

Marie P_6

I would tell others that BrightStar Care has a well-organized system. The response we had has been very positive. The caregivers that have been sent to us have represented the company very well. There's not much that BrightStar Care can do for their employees. The impact is determined by my loved one.

Constance "Connie" W

I like the caregivers. They are very tentative with my aunt. They are friendly and cooperative. They step out of their comfort zone to help out. We have the same caregiver during each shift Monday through Friday. It helps my aunt to relax and not see a different caregiver.

Barbara R_11

For one thing, they have good people who come to help me. They know what they are doing and fill me in on what they are doing and why. The person who helps me shower, shampoo and curl my hair just brightens my day and helps my attitude very much.

William C_12

I have no reason not to recommend them. They're clean-cut and get the job done. They don't mess around. They do my thinking for me. They take all the guesswork out of the business of living.

Beverly C

They are caring, and their dedication is great. They make sure that they live up to their word. They help him because Scott totally disabled. They do everything that they need to do.

Anonymous

I like the caregiver that they provided for me. I know I could go find someone else to do the job but I choose to stay with them because of my caregiver. They do everything I need; for example, they go shopping and do the cleaning and the wash. Whatever I need done, they are willing to do it an do a good job.

James W_8

BrightStar Care was very accommodating in making adjustments to the care. The services made life easier by giving me someone who could care for my dad.

Don G

BrightStar Care has done a good job. I wish all the caregivers would be better trained on how to work with people with dementia. The caregiver is good at keeping my loved one calm.

Linda M

BrightStar Care had caregivers that were ready to help whenever we needed them to. BrightStar Care didn't pass down the notes that they collected regarding my mother to the caregivers that were caring for her. They should have passed the notes down in order to ensure a good match for my mother.

David R_2

The services from BrightStar Care have been very helpful and the caregivers are very nice people.

Helen P_2

BrightStar Care is very nice. BrightStar Care helps her get out of bed and they do dishes.

Randy J

BrightStar Care keeps in touch with us. They go the extra mile and are concerned about us. BrightStar Care makes life easier by answering our questions and providing good quality care.

Amy D

BrightStar Care has really good communication, and my mother is very happy with her caregivers. BrightStar Care has given a great sense of security for my mother, and has given me peace of mind.

Tim T

The caregivers are on time, courteous, professional, and very helpful. Having those second pair of hands makes a huge difference, and the caregivers get me where I need to go.

Janet H

BrightStar Care is very positive. They are timely. The services from BrightStar Care make life easier by allowing me to go and run errands outside of the home.

Loann S_1

BrightStar Care bent over backward to get us coverage and fulfill our needs. BrightStar Care made things so much easier for my loved one and for the family.

Jacob _1

BrightStar Care will bend over backwards to accommodate me. As far as matching caregivers that fit with my needs. They will accommodate with payment methods. They are still working out the kinks. I was not a huge fan of the care notes. I do not give a 10 because of the staffing challenges.

Lorraine S_3

I think that BrightStar Care is very dependable. I needed BrightStar Care for a short time, and I will need them in the future when I need them.

Franklyn A_1

I would refer BrightStar Care to others because they've been nice to me. The caregivers from BrightStar Care are friendly and helpful, and they've been willing to help in whatever way I needed.

Yvonne M

I would not recommend BrightStar Care because their caregivers have stolen from my loved one. BrightStar Care makes life easier when they are being dependable, but not when they are falling asleep at night.

Howard B

My hesitation in recommending BrightStar Care is because I needed two people with them, and there was only one constant. I had help getting my loved one out of the shower and taking him to the restroom, so that took a load off my mind. I could go to work every afternoon.

Norma T

I would tell others that BrightStar Care was quick to respond. They provided help and their staff was on time.

Nickie V

BrightStar Care responds very quickly when there are concerns or questions. There's oversight. I don't have to worry thanks to BrightStar Care because I know she is being taken care of.

Arthur V

BrightStar Care has some great employees, but I don't have any control on what caregiver I see. Some of them need help with training. BrightStar Care does a good job at making life easier because they fix my meals and drive me to appointments.

Pauline B_1

BrightStar Care actually gives good care. The problem is that we aren't always sure BrightStar Care will be here. Most of the time, they are accommodating, but we had an issue once.

Joan C_4

I would tell others that BrightStar Care is a good company because they take care of their clients. The services have made my life easier because they take good care of me. The caregivers helped me in the hospital.