BrightStar Care Brighton / Howell

Offers Home Care and Home Health Agencies

71 Reviews
Call (800) 973-1841
BrightStar Care Brighton / Howell (800) 973-1841
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Reviews of BrightStar Care Brighton / Howell

71 Reviews Write a review

Home Care Reviews for BrightStar Care Brighton / Howell

May 04, 2022

By Mary E_27

I am a current client of this provider

The caregivers are only there at night but it has been very helpful. The caregivers have helped the most by just being there so the family could get a break. I like that they have accommodated my mom's schedule. All the people they have sent have been good.

April 06, 2022

By Dale _2

I am a current client of this provider

They provide companionship to her. I'm impressed by the random drop ins by the supervising nurse.

March 03, 2022

By Wendy _3

I am a current client of this provider

I can go to work. I like that we keep the same people, so the client is used to having them around.

January 24, 2022

By Karel G

I am a current client of this provider

Bonnie is doing a great job, but my mom has not adjusted to using the time productively. It is helpful to them. I like that they are easy to work with. The nurse who did the assessment was very thorough, the caregiver is great.

November 03, 2021

By Robert D_37

I am a past client of this provider

They took care of her personal hygiene. I like the care they provided for Joann.

November 03, 2021

By Ann _2

I am a past client of this provider

They helped her with exercises. I like that they were easy to work with.

October 20, 2021

By Susan H_51

I am a past client of this provider

Everyone I spoke to was really informative and helpful. The people that came out to provide care were really good. I really liked the caregivers BrightStar Care sent out, as they knew what they were doing and were good to us.

September 23, 2021

By Anonymous_5212

I am a current client of this provider

I have more free time when the caregivers are here. I like the employees that they have.

September 08, 2021

By William D_12

I am a past client of this provider

They could have been more attentive and they could have provided more, like cleaning the bathroom. It wasn't always helpful to me and some of the things they could have done, they didn't. I wish that they were more attentive to me.

August 11, 2021

By Anonymous_5111

I am a current client of this provider

I have to spend the time to do what they should. When they leave, I have to do the care myself and am strained to the max. I need them to just take over for me. A few do that, but they are only a few. A lot of the caregivers are inexperienced, young, and not good workers.

July 16, 2021

By Sarah P_5

I am a current client of this provider

The agency has made my experience positive by making sure that the caregivers make safety as their first priority. I like that they are really easy to work with and take good care of the patient.

July 09, 2021

By Tracy N_1

I am a past client of this provider

They need to just send someone who was a better match. They need to have better communication between the staff members.

June 18, 2021

By Chris _4

I am a past client of this provider

He was able to do activities that he liked to do with the help. Overall the employees were very polite and nice to my dad.

June 02, 2021

By Heidi D_1

I am a current client of this provider

They have really helped with IVIGs. We love Amy!! She is our very favorite!!

May 11, 2021

By Anonymous_4863

I am a current client of this provider

They provided experience caregivers for him. They could have additional staffing so that it provides flexibility.

April 22, 2021

By julie c

I am a past client of this provider

They could have provided aides who knew their jobs. They could have responded to my requests for paperwork. I'm not sure there is anything they could do at this time.

April 09, 2021

By Gabrielle D

I am a current client of this provider

They have helped tremendously. I would recommend them because I think it's a good service and good home care.

March 25, 2021

By Mary W_16

I am a current client of this provider

I have help from 10 - 2 pm and she gets a lot done for me. I like that they are very good at providing caregivers when I need them.

February 05, 2021

By Shelley R

I am a past client of this provider

We had a change in the antibiotics and they were able to deal and respond to that change. They covered the shifts that we needed almost immediately. They were great to work with.

February 04, 2021

By Dennis M_9

I am a current client of this provider

It is a world of difference. The VA made the arrangements for BrightStar to come here. Prior to that, this place was horrendous. Now it is a livable space. They are kind, energetic, and friendly. They are understanding and patient. They are all good people.

January 25, 2021

By Charles S_19

I am a current client of this provider

The person I have is terrific. She takes care of all the extra stuff. It takes a huge load off my dad so he can take care of other things. The consistency of the people who come in could improve. I'd like the hours and days to be the same instead of having the days switched every so often.

January 18, 2021

By Jerry S_12

I am a past client of this provider

They came right in and took over. Within five minutes, they'd have her calmed down and comfortable in a chair. They were marvelous. I couldn't have asked for anybody better. I've already recommended them.

December 11, 2020

By Anonymous_4325

I am a current client of this provider

They give me time to myself to be able to take care of everything including paperwork. They come in and they are very kind about helping my husband.

December 07, 2020

By Barbara N_13

I am a current client of this provider

I've been able to come home. They showed me what I need to do to be home and do my own care. I like that it's convenient and flexible.

October 16, 2020

By Karen K_18

I am a current client of this provider

They cook, clean, and they take care of me. They are friendly, cheerful, and competent.

September 22, 2020

By Judith H_9

I am a current client of this provider

The physical therapy has helped him out the most. They need more timely visits and less rescheduling.

August 13, 2020

By Robert M_26

I am a current client of this provider

Each time I get a new caregiver I have to teach them what to do and where things are. If they are here for a few weeks it's fine, but if its only a day or two it takes up all my time to teach them. I object to the fact I've been with them for six or seven years now and I keep getting new caregivers.

August 10, 2020

By Jerrilynn S

I am a current client of this provider

They feed him, give him showers, and help him get dressed. I really like the caregivers and the staff is helpful.

July 22, 2020

By Stacy K_1

I am a current client of this provider

It helps the most in giving my dad some time off. I'd like to see the communication improved from the agency.

July 16, 2020

By Linda Z

I am a current client of this provider

They free up part of my day to be with him. I have been pleased with the nurse that has been taking care of my son.

June 22, 2020

By Barbara B_16

I am a current client of this provider

They provide me my life saving infusions. They have provided the ability for me to have access to nursing facilities.

June 22, 2020

By Stephanie S_9

I am a current client of this provider

She does the activities of daily living, such as cooking and cleaning. They are compassionate and caring.

May 20, 2020

By Minino

I am a current client of this provider

We have used Brightstar as a supplement of services for our 90+ year old Mom. They provided excellent care, were timely on their visits and maintained an ongoing dialog with the family. The caregiver always treated Mom with respect and kindness. We would highly recommend Brightstar for afamily who has a loved one in need.

April 21, 2020

By Pat S_13

I am a current client of this provider

I would like the girl to be more self-assured in taking initiative and getting things done. They are personable. They listen to what I need and then follow up.

April 09, 2020

By Anonymous_3603

I am a current client of this provider

The services are essential and have a huge impact on her. It is a pretty reliable company.

March 16, 2020

By Anonymous_3521

I am a current client of this provider

I went from being her main caregiver to them lightening up my load. I could go to other things like my autistic child that requires help. I know that she is taken care of and I know that she is safe. They could hire more caregivers.

March 12, 2020

By Karen Z_3

I am a past client of this provider

The services were very good for her. They sent a caregiver who didn't know how to do a transfer in the bathroom.

February 13, 2020

By Judy L_13

I am a current client of this provider

They help my husband shower and I couldn't pick him up if he fell. They are the only one that I have ever had so I don't know what to expect for others. I don't like when they have someone come and then they send someone new because I am not comfortable having people in my house like that, but they accommodated me.

January 15, 2020

By Michelle S_1

I am a past client of this provider

They did their job and did what they needed to do. It helped me, because I knew somebody was here taking care of my dad. I knew I could go on with my day and didn't have to worry about him getting fed. They were pleasant and prompt. They did a satisfactory job.

December 17, 2019

By Anonymous_3029

I am a current client of this provider

They help her most by doing her shopping and laundry. I do not know how they could improve. I like that they are responsive to request calls.

November 19, 2019

By Julie N_2

I am a current client of this provider

It has been very helpful. There are things that they do when they are gone that I did not ask them to do, but they go above and beyond. They are just nice, and they are friendly with my parents. They like the lady that comes out, so they feel comfortable.

October 09, 2019

By Anonymous_2664

I am a current client of this provider

They listen to me. The VA pays for it.

September 11, 2019

By Kristen P_3

I am a past client of this provider

It made it easier for me because I didn't have to be there all the time. They had very good customer service skills.

September 11, 2019

By JOHN S_41

I am a current client of this provider

The person that they signed her up with has made her experience positive. She makes phone calls for me, and I can't be doing everything here. The lady has done a super job for me, so I am pleased with her. I don't know what they could do to improve. I have been really happy with them. The person that they set up with my mom is super.

September 10, 2019

By Anonymous_2504

I am a current client of this provider

The main aides that were coming regularly were excellent. The main thing they helped with was basically following and shadowing my mother and making sure she did not fall. For the most part, I was very happy with them. There was some communication glitches with an individual there, and there were a couple aides that were questionable. When I did call and voice my concerns, they were addressed and corrected.

July 24, 2019

By Hannelore B

I am a current client of this provider

It has improved it a lot and has helped him tremendously. They can find a cure for him. So far they have supplied us with nice people. I have no complaints with them.

July 09, 2019

By Margaret H_3

I am a current client of this provider

It is helping me because we are retired and with my father-in-law all the time. It provides us time to go and do what we need to do. They are very attentive, and the staff has been excellent at working with the time we need them.

June 12, 2019

By MARVIN S

I am a current client of this provider

Most of what he does is take care of my loved one. He knows how to work with him because he is a difficult patient. It is easy to change the appointments when I have to if the days don't work out for us.

March 13, 2019

By Robert L_13

I am a current client of this provider

They clean my bathroom and apartment. They have helped me get my cleaning done.

February 07, 2019

By Carri W

I am a past client of this provider

It greatly improved our lives. it helped us a lot. They just were efficient and did what they said they would do.

December 17, 2018

By William L_3

I am a current client of this provider

They are doing just fine the way they are. One of the caregivers is not as good as the other.

November 13, 2018

By David _2

I am a current client of this provider

They help with the personal care and hygiene of my husband. They are very helpful and personable.

November 06, 2018

By Kathy L_9

I am a current client of this provider

It doesn't effect me daily. I just need an infusion every now and then. As long as they don't mind watching football on Saturdays, it's good. They poke me without hurting. It is nice that I can get it at home. I like that the nurses are very friendly and comfortable to be around.

October 22, 2018

By James K_10

I am a past client of this provider

My husband was really satisfied with them. I was satisfied with their services. I liked the lady that came out because she had come before for us. My husband really liked her.

October 22, 2018

By Mary D_2

I am a current client of this provider

I realize that I can count on them to do their job. I can have peace of mind knowing that I can trust the person that is there. The open line of communication helps me know that my dad is okay. I like our Monday through Saturday gal. I like the fact that they have an open line of communication between the caregivers, myself, and the managers.

August 16, 2018

By Walter

I am a current client of this provider

They take over some of the burden of caring and cleaning, which I have been doing. The nurses come once a week. Anything that gives her an opportunity to mingle with others improves my daily life. They have good response and they are responsible people.

July 06, 2018

By David B

I am a current client of this provider

It makes a big difference because for me, it gives me a chance to do other things rather than be tied down in my home all the time. For my wife, she has a companion and someone she can interact with. They are prompt, and they are here all the time. I don't have to call and ask where they are.

June 06, 2018

By Teresa B

I am a current client of this provider

They give me a rest from every day. I basically like the aide and the people who present the overall company.

May 16, 2018

By SYLVIA H_1

I am a current client of this provider

When I've made phone calls, they've always answered me. I'm very satisfied with the caregiver that I have.

May 08, 2018

By Jackie P

I am a past client of this provider

They were helpful in that they provided respite. The problem was when they brought someone new in, they sat around until they were told what to do. It all depends on the caregiver. One was invested. It needs to be a priority to provide consistency.

April 05, 2018

By Barbara S

I am a current client of this provider

Everyone that has been here has been thorough, friendly, and capable. I've had one caregiver for a long time, and some just a short time, and even they've been great. They enable me to take a shower and get my hair washed, and whenever they are here, they will see it and do it.

March 19, 2018

By Anonymous

I am a past client of this provider

The nursing staff scheduled with us and assessed my loved one. The care was good. They kept me informed. They contacted me so I didn't need to be there.

September 13, 2017

By Michelle B_3

I am a current client of this provider

BrightStar Care has been friendly and cooperate for that time that I have had them. BrightStar Care makes it that I haven't had to worry about my mother-in-law when I go to work.
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