
Reviews of Right at Home Boston Metro West
Home Care Reviews for Right at Home Boston Metro West
August 15, 2023
I am a current client of this provider
August 15, 2023
I am a current client of this provider
August 07, 2023
I am a current client of this provider
July 25, 2023
I am a current client of this provider
July 25, 2023
I am a current client of this provider
July 10, 2023
I am a current client of this provider
July 10, 2023
I am a current client of this provider
June 22, 2023
I am a current client of this provider
May 04, 2023
I am a current client of this provider
April 20, 2023
I am a current client of this provider
April 07, 2023
I am a current client of this provider
March 03, 2023
I am a current client of this provider
March 03, 2023
I am a past client of this provider
December 16, 2022
I am a current client of this provider
December 05, 2022
I am a current client of this provider
November 07, 2022
I am a current client of this provider
October 18, 2022
I am a current client of this provider
October 11, 2022
I am a current client of this provider
October 06, 2022
I am a current client of this provider
September 23, 2022
I am a current client of this provider
September 07, 2022
I am a current client of this provider
August 16, 2022
I am a current client of this provider
August 16, 2022
I am a current client of this provider
August 03, 2022
I am a current client of this provider
July 18, 2022
I am a current client of this provider
July 06, 2022
I am a current client of this provider
June 08, 2022
I am a current client of this provider
June 03, 2022
I am a past client of this provider
Provider Response
I'm sorry to learn that your experience wasn't as you expected.We were off to a bumpy start, so we at Right at Home were in constant contact with your family member to resolve any issues and put the right team in place, resulting in many warm and complimentary remarks from others. For example, other family members including the client appreciated our "more than gracious" efforts to fix issues. According to one of the family members the client "really appreciated (two caregivers) and was thrilled when he found out they were coming" and after services ended a family member said "our father...wanted to be sure we took care of you as you took such excellent care of him. We thank you!" (This was in a note written to the caregivers.)
May 04, 2022
I am a current client of this provider
May 04, 2022
I am a current client of this provider
April 27, 2022
I am a current client of this provider
April 20, 2022
I am a current client of this provider
April 06, 2022
I am a current client of this provider
March 22, 2022
I am a current client of this provider
March 10, 2022
I am a current client of this provider
March 04, 2022
I am a current client of this provider
February 02, 2022
I am a current client of this provider
February 02, 2022
I am a current client of this provider
January 13, 2022
I am a current client of this provider
January 05, 2022
I am a current client of this provider
Provider Response
Thank you for providing your feedback and letting us know about your concerns. We apologize that our service did not satisfy your expectations. Over several months of service we have had some caregivers call out for personal reasons, which does happen. We understand this can be frustrating, and at those times we have made every effort to replace the caregiver, and reached out to you to inform you each time, so you had the option of cancelling that day. If you have concerns about a caregiver, it is very helpful for us to hear from you on that day with your specific feedback, so we can address the issue immediately with the individual, and correct their behavior. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.
December 17, 2021
I am a past client of this provider
December 07, 2021
I am a current client of this provider
December 03, 2021
I am a current client of this provider
November 08, 2021
I am a current client of this provider
November 04, 2021
I am a current client of this provider
October 18, 2021
I am a current client of this provider
October 15, 2021
I am a past client of this provider
October 05, 2021
I am a past client of this provider
Provider Response
We are very sorry to hear about your experience and appreciate your feedback. Our office is known for our exceptional customer service and we regret that we didn’t live up to those expectations. If you’re open to discussing this further, please call us and ask to speak with Susan, Manager of Client Services. We’d greatly appreciate the opportunity to make things right and work toward earning back your trust.
September 27, 2021
I am a past client of this provider
September 07, 2021
I am a current client of this provider
August 16, 2021
I am a current client of this provider
July 16, 2021
I am a current client of this provider
July 08, 2021
I am a current client of this provider
June 16, 2021
I am a current client of this provider
June 10, 2021
I am a current client of this provider
May 12, 2021
I am a current client of this provider
April 07, 2021
I am a current client of this provider
April 07, 2021
I am a current client of this provider
March 18, 2021
I am a past client of this provider
March 12, 2021
I am a past client of this provider
March 04, 2021
I am a current client of this provider
February 04, 2021
I am a current client of this provider
January 27, 2021
I am a current client of this provider
December 16, 2020
I am a current client of this provider
December 07, 2020
I am a current client of this provider
October 09, 2020
I am a past client of this provider
October 08, 2020
I am a past client of this provider
October 08, 2020
I am a past client of this provider
July 04, 2020
I am a current client of this provider
March 23, 2020
I am a current client of this provider
March 09, 2020
I am a past client of this provider
March 09, 2020
I am a past client of this provider
February 25, 2020
I am a current client of this provider
February 24, 2020
I am a current client of this provider
February 07, 2020
I am a current client of this provider
January 21, 2020
I am a current client of this provider
January 14, 2020
I am a current client of this provider
November 11, 2019
I am a current client of this provider
October 21, 2019
I am a past client of this provider
October 09, 2019
I am a current client of this provider
August 27, 2019
I am a current client of this provider
August 16, 2019
I am a current client of this provider
June 18, 2019
I am a past client of this provider
June 18, 2019
I am a past client of this provider
May 08, 2019
I am a past client of this provider
April 24, 2019
I am a current client of this provider
Provider Response
Thank you for your feedback. Consistency of caregiving has always been a focus of our efforts. There are some times and days that are more challenging than others in terms of coverage. Weekends indeed may introduce a challenge from the staffing prospective, especially when shifts are short. Sometimes when a client’s schedule changes frequently, consistent staffing becomes difficult to achieve. We at Right At Home are working very hard to improve the situation whenever possible, and truly appreciate clients maintaining a consistent schedule.
March 15, 2019
I am a current client of this provider
March 06, 2019
I am a current client of this provider
February 25, 2019
I am a current client of this provider
February 15, 2019
I am a current client of this provider
February 06, 2019
I am a current client of this provider
December 14, 2018
I am a current client of this provider
December 06, 2018
I am a past client of this provider
November 27, 2018
I am a current client of this provider
October 25, 2018
I am a current client of this provider
October 09, 2018
I am a current client of this provider
September 27, 2018
I am a past client of this provider
September 19, 2018
I am a current client of this provider
September 12, 2018
I am a current client of this provider
September 12, 2018
I am a current client of this provider
August 30, 2018
I am a past client of this provider
July 19, 2018
I am a current client of this provider
July 19, 2018
I am a current client of this provider
July 19, 2018
I am a current client of this provider
July 13, 2018
I am a past client of this provider
June 15, 2018
I am a past client of this provider
May 24, 2018
I am a current client of this provider
May 17, 2018
I am a current client of this provider
April 18, 2018
I am a past client of this provider
March 20, 2018
I am a current client of this provider
February 26, 2018
I am a past client of this provider
February 22, 2018
I am a current client of this provider
Provider Response
As the owner of Right at Home in Newton, MA I want to thank you for your feedback as we constantly seek to improve the quality of our services. While I can’t address the specifics of your reason for wanting to speak with me I am aware that the Director of Operations was in contact with you on multiple occasions to address your concerns. The caregivers are reference and background checked, oriented, trained, and supervised in your home. They however are not required to have a college degree. I agree that caregivers should be prompt, and unfortunately unforeseen events such as New England weather and illness may cause caregivers to call out. As you may be aware, we make every attempt to replace them. Even though we do our best to provide a qualified replacement with skills specific to your needs from the pool of available caregivers, this may not always be possible, especially upon short notice. Please be assured that we are committed to providing high quality homecare to you, as we have done for thousands of clients for 15 years. Vladimir Zarkhin, President and Owner
February 05, 2018
I am a current client of this provider
Provider Response
Thank you very much for your comments and feedback as we constantly seek to improve the quality of our services. I’m sorry to learn that you feel communication with our office wasn’t as effective as it could be. I will contact you to discuss the communication issues you have called to my attention so we may address them. My goal is to ensure you’re satisfied with your schedule and our response to any changes in the schedule. We hope to provide the very best care possible and want to ensure your satisfaction. Again, thank you. Sara Miller, RN, Vice President of Operations
January 12, 2018
I am a past client of this provider
January 08, 2018
I am a current client of this provider
December 18, 2017
I am a past client of this provider
December 18, 2017
I am a current client of this provider
December 14, 2017
I am a current client of this provider
December 07, 2017
I am a current client of this provider
December 07, 2017
I am a current client of this provider
November 21, 2017
I am a current client of this provider
November 17, 2017
I am a current client of this provider
October 18, 2017
I am a past client of this provider
Provider Response
We are sorry you got such an impression. Without knowing the specifics of your situation it will be difficult to address. We do provide consistent training to our caregivers, and if you think we missed on some aspects of it, we appreciate you contacting the office to discuss. As a general practice we do not schedule our caregivers for more than 40 hours weekly. We very well understand the challenges of caregiving as a career, and do our best to make sure our caregivers preserve their work-life balance.
October 10, 2017
I am a current client of this provider
October 06, 2017
I am a current client of this provider
September 21, 2017
I am a current client of this provider
September 11, 2017
I am a current client of this provider
August 23, 2017
I am a current client of this provider
August 22, 2017
I am a current client of this provider
August 18, 2017
I am a current client of this provider
August 10, 2017
I am a current client of this provider
August 09, 2017
I am a past client of this provider
August 09, 2017
I am a current client of this provider
August 08, 2017
I am a current client of this provider
July 31, 2017
I am a current client of this provider
July 25, 2017
I am a current client of this provider
June 21, 2017
I am a current client of this provider
June 07, 2017
I am a current client of this provider
Provider Response
We are sorry that is impression you have. We need to know more about your situation to properly address it. Please give us a call. To become an employee of our company one has to pass our professional test, successfully complete two interviews and be subjected to the background check. They have to demonstrate professional competency and a caring attitude. Challenges with the schedule may be triggered by various factors, including but not limited to severe weather conditions and a client’s schedule changes. We certainly will continue doing our best to provide reliable home care services to you and other clients. Again, please give us a call to discuss the particulars of your concerns.
June 07, 2017
I am a past client of this provider
May 24, 2017
I am a current client of this provider
May 23, 2017
I am a current client of this provider
May 09, 2017
I am a current client of this provider
April 25, 2017
I am a current client of this provider
April 14, 2017
I am a current client of this provider
April 13, 2017
I am a current client of this provider
April 13, 2017
I am a current client of this provider
April 13, 2017
I am a current client of this provider
March 22, 2017
I am a current client of this provider
March 07, 2017
I am a current client of this provider
March 07, 2017
I am a current client of this provider
February 23, 2017
I am a current client of this provider
February 17, 2017
I am a past client of this provider
February 07, 2017
I am a current client of this provider
January 28, 2017
I am a current client of this provider
January 23, 2017
I am a current client of this provider
January 20, 2017
I am a current client of this provider
November 10, 2016
I am a past client of this provider
May 10, 2016
I am a past client of this provider
March 30, 2016
I am a current client of this provider
December 30, 2015
I am a past client of this provider
October 31, 2015
I am a current client of this provider
July 31, 2015
I am a past client of this provider
May 24, 2015
I am a current client of this provider
April 17, 2015
I am a current client of this provider
About Right at Home Boston Metro West in Newton, Massachusetts
Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.
Custom Care Plan
We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.
Caregiver Training and Care Supervision
When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.
Get CostsServices and Amenities of Right at Home Boston Metro West in Newton, Massachusetts
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Walking Wheelchair Assistance
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Screening
- In Person Interviews
- Reference Checks
- Driving Record Check
- Background Checks
- Drug Screening
Training
- Continual Training
Bonded/insured
- Bonded And Insured