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Reviews of BrightStar Care Hawaii
Home Care Reviews for BrightStar Care Hawaii
February 08, 2023
I am a past client of this provider
January 05, 2023
I am a current client of this provider
They have made my experience positive through the interactions with the nurses and being prompt.
I like their communication, the service is good, and the nurse I have right now is good.
December 05, 2022
I am a current client of this provider
It's been really good. They took care of him the best that they could.
This agency is very professional with their caregiving. They are able to do more than a normal caregiver.
November 29, 2022
I am a current client of this provider
I'm happy to have the kind of work they provide in my house with me. They dust and sweep the floor.
They are very attentive to what they do, and they are always on time.
November 08, 2022
I am a current client of this provider
My mother receives consistent care and we have the same caregiver.
November 07, 2022
I am a current client of this provider
They have had great communication and they have improved on that.
I like that they are responsive.
October 11, 2022
I am a current client of this provider
She comes in on time.
I like that they are kind and caring.
September 12, 2022
I am a current client of this provider
Providing the care for my sister so that I can go to work.
I like the quality of care and their consistency.
August 16, 2022
I am a current client of this provider
They provide me with the feedback I look for when I have an issue.
The interfacing with corporate is easy. They are responsive and they follow up.
July 18, 2022
I am a current client of this provider
They have helped me by making sure that my dad's looked after because he receives 24/7 care. They make sure that he receives his medication on a daily basis too.
They put in a lot of effort to come and connect with us. They come and meet with me and my dad.
June 16, 2022
I am a past client of this provider
If the clinical staff was more organized it would have had a more positive experience. I didn't know who was coming or when.
It was a bit disorganized and seemed to be patched together. There was a disconnect because it didn't seem like there was thought about matching caregivers.
June 10, 2022
I am a current client of this provider
When they send the right caregiver they help keep my house clean.
I like the people in the company.
June 09, 2022
I am a current client of this provider
They keep me company. I don't like to drive by myself anymore but they drive with or for me.
I like that there is someone who will come and keep me company.
May 23, 2022
I am a current client of this provider
Kamale was able to be our go to person and did the best with the communication.
The head nurse who was Celeste left at the end of last year but we loved her and did the best for us.
April 22, 2022
I am a current client of this provider
It's very positive. The provider looks after my wife, suggest exercises, and suggests medical appliances (like a belt to walk behind her to stabilize her and safer to work with her). They're very interested in the client, they're exercising with her, which is important for Parkinson's.
I like the quality caregivers.
April 06, 2022
I am a current client of this provider
I get the phone calls if the caregiver is not going to show up. The problem is with staffing but I don't think they can do anything about it due to the pandemic issues with staffing shortages.
They are responsive. They provide personal care and cleaning.
March 02, 2022
I am a current client of this provider
They have helped the most by giving us a caregiver that allows me to know that he is in good hands.
They could improve their communication.
December 09, 2021
I am a current client of this provider
The CNAs help to sweep and mop the floors, but I have to ask them to clean the toilets and showers. That should be automatic, and I shouldn't have to ask them. On the first day, they should know what to do so that I do not have to be tied up with CNA.
BrightStar Care allows freedom for me to go get groceries, go to the hardware store to do repairs on the house, and get medications for my mother.
October 11, 2021
I am a current client of this provider
She drives my car and uses my gasoline. Once in a while she takes me to the hospital. She drives my car to run errands.
They are medically licensed.
August 23, 2021
I am a current client of this provider
They provide care that relieves the stress so we can work.
I like when they send me caregivers.
July 09, 2021
I am a current client of this provider
They provided the right type of person to meet his needs.
They are very prompt.
June 21, 2021
I am a past client of this provider
They made my life easier by coming and taking care of my dad.
I would tell a friend that they have good aides that came. They're very friendly and compassionate.
June 18, 2021
I am a past client of this provider
They could have been organized and followed through. I felt like many of the changes were last minute, and they could give us a heads up about the changes.
I wouldn't rate them good, because they were unorganized. They also didn't follow through on what they told you they would do.
June 03, 2021
I am a current client of this provider
I like the person that they send. They do what I need.
April 16, 2021
I am a past client of this provider
They made the whole process easy to set up the appointment to the end to of the care.
I liked how they made it easy to set up the appointments and they made my mom comfortable.
March 23, 2021
I am a current client of this provider
All the people that come go above and beyond, they are really genuine.
I like that the workers really care.
January 08, 2021
I am a current client of this provider
It allows me to work. I can do other things that I wouldn't be able to do.
They need to be more attentive and cautious especially during the pandemic. They need to get their nurses tested. Our nurses aren't even in line to get the vaccine. They need to make sure the nurses are going to bring any sickness into the workplace.
September 11, 2020
I am a current client of this provider
They help the most in allowing me to have time to do other things.
I like that the company has been very consistent.
July 24, 2020
I am a current client of this provider
The client likes the company of the caregiver.
We have recommended them. We have to do the initial interview over Zoom and we liked the interaction.
July 14, 2020
I am a past client of this provider
They should adjust their rate.
They need to provide better caregivers.
May 22, 2020
I am a past client of this provider
They answered my questions and put me at ease.
I was satisfied. When we were looking for someone they were the only one or two that replied.
April 14, 2020
I am a past client of this provider
They took care of things well. They took care of the client's needs.
I liked that they showed up when they said they would.
November 13, 2019
I am a current client of this provider
I have had to go through 3 caregivers lately, and one didn't show, so they need to be more reliable.
They could be more reliable.
July 05, 2019
I am a current client of this provider
They take care of my basic needs.
I appreciate the workers because they're competent and caring.
February 22, 2019
I am a past client of this provider
They did the job that they were supposed to do. They did the job that I contracted them to do.
They were responsive, prompt, and professional. I would call them if I needed care again.
January 10, 2019
I am a current client of this provider
They take care of my mother so that I don't have to, and this takes the weight off my shoulders. I appreciate that they help a lot.
I like the attention to detail. The caregiver is compassionate and caring.
November 20, 2018
I am a past client of this provider
They took care of her pretty well, but they started degrading their services.
The caregivers can be less argumentative. They need to be more diligent with working.
November 20, 2018
I am a current client of this provider
They take him around to where he needs to go. They help with his housework, and they keep him company.
The people that visit the home are qualified and always try to get a match to my loved one.
October 24, 2018
I am a current client of this provider
They have helped the most by giving me their good care. I am bedridden, so they have helped my skin and have improved my quality of life.
They have excellent caregivers. They also send a nurse to my home and she has been very helpful too.
September 14, 2018
I am a current client of this provider
I am in California and I was always so worried when I couldn't get the metal health my sister needed because she has Alzheimer's, but thanks to the care that BrightStar Care provides she is becoming safer and more calm.
I like that the detail and the activities they offer. It very helpful for me to have the assessment of the physiological and physical health of my sister.
June 25, 2018
I am a current client of this provider
They have helped most by just having the security that there are and additional pair of eyes and hand to help.
I would say they are very focused on the client and responsive.
June 14, 2018
I am a past client of this provider
They helped with personal care for my husband.
The workers we had were very competent and accommodating.
March 07, 2018
I am a current client of this provider
Our caregiver generously cares about my mother and is a big help to me. We have the caregiver once a week, but it really helps me a lot.
December 06, 2017
I am a current client of this provider
BrightStar Care is very responsive. They are very good at resolving issues and finding people to fill in for caregivers when they cannot make it. They are very professional.
December 01, 2017
I am a current client of this provider
BrightStar Care is very responsive, I can call anytime. The services have helped me by providing someone when I can't be there.
November 13, 2017
I am a past client of this provider
BrightStar Care was very reliable. BrightStar Care was reliable in taking care of my mother and they relieved the stress on the family.
September 29, 2017
I am a current client of this provider
BrightStar Care has great staff. They provide good caregivers. The caregivers give massages to help my loved one's pain.
August 10, 2017
I am a current client of this provider
A lot of the caregivers BrightStar Care sent out haven't been a good fit for my mom. The caregiver that is out there now is good, but she oversteps her job description sometimes. Other caregivers don't speak English well. They also schedule people, and then they don't show up. Someone is there to make sure that Mary gets up, eats, and takes her pills. It makes it so that I don't have to worry about her while I'm at work.
August 02, 2017
I am a past client of this provider
From the BrightStar Care administration to their caregivers, everyone was really good at what they did. The BrightStar Care caregiver was very authentic and took care of all the client's needs.
July 24, 2017
I am a current client of this provider
BrightStar Care provided good care and they did a good job at catering to our specific needs. BrightStar Care has made my life easier by having homecare so everyone can attend their own needs.
January 13, 2016
I am a current client of this provider
We hired BrightStar of Honolulu, and they are really good. We are using them continuously and really like them. They do everything with regard to my mother's care, and she likes it.
October 20, 2015
I am a current client of this provider
We had many girls come by from Brightstar Care, but there's one that is of great help to my husband. She was knowledgeable. My daughter really likes her. Overall, the experience was satisfactory even though they haven't sent a nurse quarterly for evaluation.
Provider Response
Aloha. Thank you for your feedback. We were pleased that you were especially happy with one of our caregivers. At BrightStar of Honolulu our “Hoku’alohi Promise” is to provide the kind of care we would want for our own loved ones; to be compassionate, empathetic, patient and kind while providing reliable, trustworthy, and top notch professional home care. We know that you have a choice in home care providers and are grateful that you chose to give to us the honor and privilege of serving your husband. Our Registered Nurses schedule quarterly assessments for personal care clients; and a six-month assessment for our companion level of care clients. We apologize for not scheduling the assessment. Please contact our office as we want to schedule the assessment and be of any further assistance.
About BrightStar Care Hawaii
Take a deep breath and exhale.
You've come to the right place. You don't have to do it alone. BrightStar of Honolulu is here to help ease your burdens and help you focus on the "The Good Stuff," like quality time with your loved ones.
We are a locally owned and operated private duty home care and skilled nursing provider, and part of BrightStar Care, a national industry leader.
As a proud Joint Commission Accredited provider, BrightStar of Honolulu is committed to the highest standard of care and quality.
Our employee screening practices are some of the most rigorous in the industry; and our professional caregivers are selected for their passion for their work, their compassion and empathy, and dedication to excellence.
Let us help. Contact us today to let us know your situation, and to work together toward a plan that will put your mind at ease. Experience the BrightStar of Honolulu difference.
BrightStar of Honolulu's Hoku'alohi Promise:
"We promise to provide the kind of care we would want for our own loved ones; to be compassionate, empathic, patient and kind, while providing reliable, trustworthy and top-notch professional home care."
Services and Amenities of BrightStar Care Hawaii
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
- In Home Health
- Range Of Services Extra: Skilled Nursing, In Home Infusion
Types of care
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Blood Work And Other Medical Care
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Staff
- Male Caregivers
Travel
- Travel Details: Staff Will Travel 15 30 Miles To Provide Care
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Residency Confirmation
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
- Training Areas Extra: Fall Prevention, Emergency Management, Much More
Payment options
- Credit Card
- Payment Options Extra: For Your Convenience, Payments Are Arranged Via Automatic Debit From Checking Accounts Or Credit/Debit Cards.
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: Joint Commission Accredited, Private Duty Home Care & Skilled Nursing
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