BrightStar Care Orlando NE / SW Winter Garden, FL

Amy O_3

The agency has followed up daily by communicating. I like the agency's communication.

Anonymous_7595

I told them I wanted someone particular all the time during the week, and they went along with that. But at night we never knew who would be there. They had very poor scheduling. There was no weekend or evening availability and no consistency with the caregivers.

Lucy S_5

The services are very good. He improved his mobility. The caregivers are polite and well-trained. They're very affectionate and ensure to understand their needs. There were issues finding a caregiver.

Carolyn K_8

They have helped by just being responsive. They are good with responding and getting us the documents we need promptly.

Robert B_86

The caregivers were very good. There were some glitches where we had people show up without us knowing they were going to be there. The main nurse showed up a number of weeks.

Cindy H_16

It doesn't really change a whole lot. There's memory issues. The ease of scheduling has been helpful because I work in medicine so sometimes my schedule is a little crazy. I like the ease of scheduling, communication, and so far, we've only had one staff member come to the house and it has been consistent which I like.

Vanessa J_2

Where others have failed, the BrightStar team has stepped in and stepped up. We trust them.

Denise C_6

He got wound care. The company was extremely accommodating to our needs.

Vanessa B_2

They have helped her the most by being available. I would tell a friend that they are responsive.

Lisa H_14

They call us all the time and let us know if the caregiver is going to be late for any reason. Our caregiver, Jasmin, is great. She is very pleasant.

Eric J_1

The services help my mom since she can't move that much. They are caring and loving. My family loves this company.

Bonnie A_2

He needs the services at this time. He hasn't had any missed visits. I like that they are easy to reach. They always do what they are authorized to do. They don't give much push back. All the care that they give to our patients has been great.

Nessa T

He's getting the services that he needs to keep him out of the hospital. They're very quick to get back to me and if I need something in a hurry, they'll try to appease that need.

Dennise _1

They listen, take charge, and have owned the various tasks. They are attentive. If something doesn't go right they will help us immediately.

Maria E_4

It helps a lot to be able to go to work on short notice because she came home sooner than expected. Everything was easy to get the care we needed. The process to register was easy. The quality of the caregiver was great for my mom.

Bonnie A_1

They've always done everything that they've said and they've left notes about the care when they are done. They are the first agency that we went to and they are very reliable.

Phyllis Z_1

They know what I need, and they make certain everything is taken care of. The people that they have are very good, and they want to know what you need.

Lisa D_16

The all around good experience was so helpful. They are very responsive and they listened to what our needs were.

Claire L

They allow me to have someone to help me. I have had no problem with them. I have been with them for years.

Stephen V_1

They show up on time, and there haven't been any hassles. The staff does a good job and is courteous.

Lorraine W_2

We needed more help when my wife fell and broke her hip. Without the care and attendance, I wouldn't be able to take care of my wife or have a quality of life. The caregivers are very competent. During the first three or four weeks that we had BrightStar Care, we had 18 different caregivers. I was assured they would get a team of 4-5 caregivers for our 24/7 needs. I was very disappointed when things didn't work out that way at first. Since then, things have gotten much better and we only have about five caregivers.

Barbara B_2

It makes it so much easier. I don't have to worry about leaving my mom alone. The lady that's working with my mom is really helpful.

Matthew P

They provided care. They did everything from changing diapers, to feeding, to meal preparation. The service provider was punctual and compassionate.

Mark M_6

It makes it easier when the people I hire do a good job. They do good work with my loved one and I'm happy.

Chachi N

My husband needed someone to watch him because he is blind. The caregivers were attentive to his needs and helped him feel comfortable. The company was very cordial and they always asked questions to see if I needed any additional help.

Tracey T

I think it is more on my mother's end on being receptive to the health. My only wish would be that we could have someone to be a stronger personality but I think that is more of an adjustment thing. They are very responsive. I have had a small issues and they got right back to me.

Antoine C

They come in to help me with my bed and to clean my house. They give me a shower. They help me get off of the chair because I am sleeping on the chair. They help me to go to the car. They give me very good care.

Jennifer W

I liked that they were able to provide me with the staff that I needed to take of my grandmother quickly. It took some of the stress off of me because I didn't have to provide constant care for my grandmother.

Melanie S_3

Everyone from BrightStar Care was genuinely kind and caring. They followed through and did what they said they would do. The services from BrightStar Care made life easier by providing companionship and loving kindness