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Touching Hearts at Home Aurora, CO

2821 S. Parker Road, Aurora, CO 80014

(800) 558-0653 (Caring Family Advisor™)

4.46

(101 reviews)

Offers Home Care

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Aurora, Colorado 80014


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(101 reviews)


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Reviews of Touching Hearts at Home in Aurora, Colorado

4.46

(101 reviews)

    Provider of Choice 2024Employer of Choice 2024
    Home Care Pulse Certified 2024

    Karen G_32

    5

    May 31, 2024

    I am a past client of this provider

    She just looked out for them and helped my mom take care of my father. They are responsive, and they were really great with my parents.

    Tom M_25

    5

    May 30, 2024

    I am a current client of this provider

    They've helped me with things I can't do or do by myself. I like the personnel that they've sent to help with my care.

    Catherine R_10

    5

    May 28, 2024

    I am a current client of this provider

    He can't do it without them, and I don't need to worry. I like the quality of the people, and they really care about him.

    Anonymous_1715769438

    4

    May 15, 2024

    I am a past client of this provider

    He is healthy after the services. There were prompt, had good services, and they had good speed.

    Laura M_37

    5

    May 15, 2024

    I am a current client of this provider

    They have been helping with his exercises. Our two daytime people are very personable and reliable.

    Scott D_7

    5

    April 30, 2024

    I am a current client of this provider

    They help with driving her around. I like their consistent caregivers.

    Judy G_21

    5

    April 22, 2024

    I am a current client of this provider

    She helps with what I need help with. She's outstanding. They are consistent and I have been pleased with them.

    Karen G_29

    5

    April 16, 2024

    I am a current client of this provider

    It has probably impacted my mother more because she doesn't have to help my dad as much. They have done everything we have needed. I like that they have been really responsive and seem really competent. We have had no problems at all.

    Thomas P_12

    5

    April 16, 2024

    I am a past client of this provider

    The caregiver was super kind and helpful. It was a real pleasure to have her here. I'd tell them the staff was really nice and helpful.

    Patricia C_35

    5

    March 29, 2024

    I am a current client of this provider

    They made me feel safe. They call to check on me on their own time.

    Betsy C_1

    5

    March 28, 2024

    I am a current client of this provider

    They've helped me by having someone there with my mother and it takes the burden off of me and I don't have to worry because I know that she's being cared for. I like that they're very consistent in their care and with the caregivers caring for my mom. The quality of the caregivers and their communication is good.

    Inky R

    5

    March 27, 2024

    I am a past client of this provider

    They were very patient and understanding with her changes of mind. They were very responsive and they set up promptly.

    Jaculine C

    3

    March 19, 2024

    I am a past client of this provider

    The services were very good. We had no problem with Lue. The caregiver before her was good too. It was just extremely expensive. Its way out of line. That is the main thing.

    Tommy P_1

    4

    March 18, 2024

    I am a past client of this provider

    They help the most by been in the room with him, so his safety was insured. They were good for the 24 hours that he had them.

    Mark B_37

    5

    February 16, 2024

    I am a past client of this provider

    She cleaned the house for me. My main caregiver is very caring and thorough.

    Susan Y

    5

    January 25, 2024

    I am a current client of this provider

    They help the most by just showing up. They take good care of their employees.

    Mary J_59

    4

    January 12, 2024

    I am a current client of this provider

    Since I am not there a lot of the time. Whatever helps my brother, helps me. It is easier to get things done cognitively. Everybody I met is very caring and really look out for the patience.

    Jeff C_11

    5

    December 15, 2023

    I am a past client of this provider

    The agency had good communication. I liked that they were responsive.

    Richard T_17

    5

    December 15, 2023

    I am a past client of this provider

    I do not know if he was aware of what they were doing for him. I would recommend them because of the caring that they gave as I met several of them.

    Gladys U

    4

    November 16, 2023

    I am a past client of this provider

    They cleaned the bathroom and made the bed. It was too expensive to recommend.

    Eva S_4

    5

    October 12, 2023

    I am a past client of this provider

    The caregivers were very helpful, which made the experience positive. The agency was very responsive and friendly.

    Anonymous_7598

    2

    September 14, 2023

    I am a past client of this provider

    They needed to follow the plan given by me. They need to give better service. The employees need to follow the plan.

    Kathy S_49

    5

    September 14, 2023

    I am a current client of this provider

    The caregiver keeps me company and don't judge me. The caregivers give quality of care.

    Anonymous_7562

    4

    August 24, 2023

    I am a current client of this provider

    They can stay 24 hours. Let us know if someone won't be able to make it.

    Jeremy B_1

    5

    August 24, 2023

    I am a past client of this provider

    I needed that help. I did not sleep for three days. They were able to help me as fast as they could and in the time that I needed it done. They also had it available.

    Gretchen C_1

    3

    June 27, 2023

    I am a current client of this provider

    The caregivers could speak to my mother more often. The caregivers were on their phone frequently.

    Pam S_14

    5

    June 15, 2023

    I am a current client of this provider

    They are on time, and for the most part, they follow the house rules. They are on time and they provide good services.

    Barbara B_60

    1

    May 22, 2023

    I am a past client of this provider

    You need to tell the caregivers to not criticize the home. I am only one person and I do what I can. Once we got home, I see a little lady. I see her park her car and reparked her car. She needed to be there on time. My husband has dementia and Parkinson's. I explained that he is ill and my house is dirty. She has a broom with her and is sweeping. I told here if you think this place is so dirty to get out. Touching hearts was going to send out someone else, but I told them no, it was too late and I was tired.

    Elaine W_9

    4

    April 14, 2023

    I am a current client of this provider

    If they would personally check with me about the caregivers. Maybe more training of the staff and being on time.

    Chris K_10

    5

    March 24, 2023

    I am a current client of this provider

    The services are helpful because it's nice that they have the same caregivers coming. I would recommend Touching Hearts at Home because, fortunately, they are responsive when I care on different days.

    Duane T_1

    5

    March 10, 2023

    I am a past client of this provider

    They made sure he didn't get up and fall. I like that all the people I met there were nice.

    Anonymous_6992

    2

    February 14, 2023

    I am a past client of this provider

    At that point, they were coming into the house and only a couple of caregivers would take the initiative to take Larry to the bathroom. I had to encourage the others. They didn't engage with Larry, all they wanted to do was watch TV. I asked that I have only one caregiver come. I didn't want other caregivers or for them to find people to cover. It was five days a week and there was one caregiver that I really like in 2021 all the others were so-so.

    Shannon W_4

    4

    January 25, 2023

    I am a current client of this provider

    Things are going okay, and the most helpful has been the companionship in the evenings. There were some difficulties with staffing and providing good service, and we had to get rid of a few caregivers.

    Lawrence "_1

    5

    December 20, 2022

    I am a current client of this provider

    They do anything that I ask them to do. I have been very happy with the two aides that I have. They are excellent.

    Anonymous_6789

    4

    December 12, 2022

    I am a current client of this provider

    The caretakers made my life easier, but some of the caretakers were not appropriate. The caretakers are sometimes not appropriate for the job.

    Laura Z_2

    4

    November 18, 2022

    I am a current client of this provider

    The caregiver is supposed to go through them to talk to me which seems like an extra unneeded step, and it is irritating. I like that they were very quick to get things rolling, it did not take long to get him someone.

    Angie T

    5

    October 26, 2022

    I am a current client of this provider

    It gives me more free time for myself. I like that I can get help in a spontaneous way.

    Bob D

    5

    October 13, 2022

    I am a current client of this provider

    They are helping. We have had same girl for 4 years so we can trust her. We have been using them for 5 years and they always get us the staff we need.

    Anonymous_6514

    4

    September 28, 2022

    I am a current client of this provider

    The provider has helped Shirley the most with light housekeeping. There needs to be more accurate documentation, they do not have a good system for writing notes.

    Peggy D_8

    5

    September 15, 2022

    I am a past client of this provider

    They helped us so that we could sleep. They were really responsive to our concerns about one of the employees. The other employees were fabulous.

    Darlene T_3

    4

    August 26, 2022

    I am a current client of this provider

    She provides social interactions and helps me with things that I am not able to do on my own. They could improve how well the clients mesh with the caregivers to take care of them.

    Mark H_19

    5

    July 13, 2022

    I am a past client of this provider

    They helped me when I got out of the hospital. They helped with anything I needed. They all made me feel comfortable receiving care.

    Anonymous_6266

    4

    July 13, 2022

    I am a current client of this provider

    The agency should provide better companionship. I would like it if they had more consistent workers.

    Debbie M_26

    5

    June 16, 2022

    I am a current client of this provider

    They help with things like making sure that his needs are taken care of. They help me transfer him around as needed. I like that they are very professional and caring.

    Gordon C_3

    4

    June 10, 2022

    I am a past client of this provider

    For me it was a blessing, because it took off some stress, but for her it was frustrating because she would just nap and didn't see the point in having someone watch her nap. My mom wasn't good at delegating things for them to do while she was napping. The process was easy.

    Robin T

    4

    May 24, 2022

    I am a past client of this provider

    Consistency in who the provider was. It can be expensive and need to be aware of the cost breakdown.

    Neal M_1

    5

    May 13, 2022

    I am a current client of this provider

    They are there when they are supposed to be there. Whatever hours I want with my mom, they always come through and give them to us. They give me what I want with my mom.

    Stephen P_7

    4

    April 25, 2022

    I am a current client of this provider

    Getting the care and attention my mom needs helps my peace of mind. I think they need to make sure they are always on the same page as me.

    Kelly K_6

    5

    April 22, 2022

    I am a past client of this provider

    The agency was just there to watch him, that's all they did at night. I liked that the agency was very dependable and the caregiver seemed skilled.

    Hugo R_1

    5

    March 29, 2022

    I am a past client of this provider

    It helped both of us. She couldn't walk great. She was in a wheelchair and bed bound. They seemed to know what they were doing.

    Paul N_5

    5

    February 17, 2022

    I am a current client of this provider

    They have helped by taking over duties that I would do. They are very good.

    Skip S

    3

    February 9, 2022

    I am a past client of this provider

    Ann had a great work ethic. She had a great companionship with Maxine. If you agree to one day a week, don't say 3 days a week or you're gone.

    Cindy C_16

    5

    January 17, 2022

    I am a current client of this provider

    They are always there for my mom, whatever is needed. They are very prompt and have great flexibility.

    David B_45

    3

    January 15, 2022

    I am a past client of this provider

    This agency should have been more consistent with the caregivers they sent. This agency needs to improve their quality of personnel.

    Dave M_12

    5

    December 17, 2021

    I am a past client of this provider

    They were quick to provide services when my ex wife had severe health issues. I liked that they were responsive.

    Nora B

    5

    November 9, 2021

    I am a current client of this provider

    When I had my regular caregiver knows my routine and knows what needs to be done through out the day. They are very accommodating and most of the caregivers are mature and responsible.

    wchuck

    5

    October 20, 2021

    I am a current client of this provider

    I engaged this service this month to care for wife who is recovering from a year of successful cancer treatments. The chemo left her very weak and with a general mobility problem. The Touching Hearts staff that assisted her after hospitalization got her back on her feet and assisted her with her daily hygene. They were very professional in their approach and methods. What set them apart from the blow and go nursing of the hospital was the day long companionship they provided which greatly helped her recovery to her normal self. Great job, Great people!

    Jorie S

    5

    October 19, 2021

    I am a current client of this provider

    They have matched me up with people that are a good fit for me and my needs. I like that if my caregiver is sick, they always make sure someone is available for me.

    David M_45

    4

    October 19, 2021

    I am a current client of this provider

    They help me with my bath. I like the personnel they send us.

    Doug B_2

    4

    August 17, 2021

    I am a current client of this provider

    People are coming on different days and I don't know who is coming. It is fairly inconsistent. Some of the caregivers are pretty good, while others are just average.

    Diana P_4

    5

    August 17, 2021

    I am a past client of this provider

    They helped my loved ones prepare to die. My mother and husband died within two weeks of each other, and I needed a lot of help. I was very pleased with the services. They react very well and quickly. They have very good quality people.

    Lon R

    5

    July 27, 2021

    I am a current client of this provider

    The agency sending a caregiver who can take care of Carol just frees up time for me. I am pleased with the caregivers they provide.

    Diana P_3

    5

    June 7, 2021

    I am a past client of this provider

    The companionship was great. They were caring and they had love. They came and helped me with my husband who passed, and the care they provided for my mother was superior all across the board.

    David B_39

    5

    April 24, 2021

    I am a current client of this provider

    I'm just not able to physically move my wife, so they come to help me with that. They're very conscientious and follow through on what they say they're going to do.

    Gail G_9

    4

    April 19, 2021

    I am a past client of this provider

    The housekeeping was important to me. They were reliable, cordial, and helpful.

    Kendra A

    5

    March 23, 2021

    I am a current client of this provider

    They take care of my father in law. They assist him with his day to day needs. I like the reliability.

    Marie L_7

    3

    March 16, 2021

    I am a current client of this provider

    They can treat the employees better so they don't quit. One person we had, all of a sudden just quit. She didn't have time to come say goodbye to my mom. The person we have now is quitting because of how she treated. There is too much changeover for my mom.

    Sharon S_21

    4

    February 19, 2021

    I am a past client of this provider

    It was because of the unreliability of the schedule. I liked that they gave good personal care. They were very responsive and tried to work with us the best that they could.

    Sara M_4

    4

    February 12, 2021

    I am a current client of this provider

    The caregiver will read to me because I am vision impaired. There is a high turnover, so it's hard to get used to that. This agency is dependable. They put forth a good effort to find a good match.

    Mindy H_1

    5

    November 20, 2020

    I am a current client of this provider

    It allows me to have freedom to do what I need to do and go to my own appointment and release of some duties like showers and going up the stairs. I have been lucky that actually care about my father-in-law and are responsible and keep him safe and keep him company.

    Julie M_13

    4

    November 17, 2020

    I am a current client of this provider

    They make her meals. We have had really good luck with the caregivers.

    Pam M_4

    4

    October 28, 2020

    I am a past client of this provider

    We had night care, so that has helped me have at least an opportunity to sleep. The rate was a little high for us.

    Cathe S

    4

    October 22, 2020

    I am a current client of this provider

    They need to send her one caregiver instead of ten different ones. I like their communication.

    Anonymous_3993

    5

    August 14, 2020

    I am a past client of this provider

    I couldn't have done it myself, so it was very helpful. I liked the flexibility and their attention to my loved one.

    Everett M_1

    5

    July 28, 2020

    I am a current client of this provider

    I'm confident that they're doing a good job because he really likes them and he tells me. For him, he has become happier and more vibrant instead of just sleeping all the time. One of them is excellent to deal with, she's very professional in dealing with the contract.

    Lloyd L_1

    3

    July 16, 2020

    I am a current client of this provider

    They just need to be on time. I would like them to be on time.

    Alison K_1

    5

    June 19, 2020

    I am a current client of this provider

    I think they could make it easier for me to communicate with the actual caregiver. They are very responsive and available.

    Teri P

    5

    June 19, 2020

    I am a current client of this provider

    It's been outstanding. If I didn't have her I don't know how I could get by. I like my caregiver.

    Marie "_1

    5

    May 18, 2020

    I am a past client of this provider

    I liked the people they sent and the follow up from the owner. I like the quality of people that they sent out.

    Larry R_6

    5

    April 21, 2020

    I am a current client of this provider

    The aide is able to do all the things that I cannot do for myself. I like that the girl has been here for some time and hasn't quit on me.

    Anonymous_3685

    5

    April 15, 2020

    I am a current client of this provider

    They are patient with her. The owner is handling things beautifully.

    Kristi G

    5

    March 27, 2020

    I am a past client of this provider

    They did go through a lot of different caregivers, but I think my mom was just difficult. They were very thoughtful and accommodating and provided really good care.

    Bonnie F_4

    5

    March 24, 2020

    I am a past client of this provider

    They provided peace of mind. I like the owners.

    Robin M_2

    5

    February 24, 2020

    I am a current client of this provider

    They have maintained contact and checked on their care providers regularly. They are very professional, they have really good communication, and they check on clients regularly.

    Dave W_2

    5

    January 30, 2019

    I am a current client of this provider

    The caregivers we have are very thorough and conscientious. They are very helpful and communicate well, too.

    Judy A_9

    5

    January 21, 2019

    I am a current client of this provider

    They give him companionship and general care. The quality of the care they gave was outstanding.

    Shari V

    5

    January 7, 2019

    I am a current client of this provider

    It makes it safer for my mom and allows her to get things done, while allowing me to get to work. I like how the caregiver is good at communicating and taking initiative and doing what is asked.

    Harry S

    4

    November 27, 2018

    I am a past client of this provider

    They were helpful and they were taking care of my husband so I didn't have to worry about it. I thought they were nice and caring people.

    Anonymous_854

    5

    November 19, 2018

    I am a current client of this provider

    I utilize them only for companionship and running errands. Their caregivers are very caring, responsive, and reliable.

    Jana M_1

    5

    October 25, 2018

    I am a current client of this provider

    They help with the every-day care of my mother. They just follow through and that's a good thing. They're great with scheduling.

    Susan F_15

    5

    October 25, 2018

    I am a current client of this provider

    I could not do without the services. I can't do a lot of things that I used to be able to do. For example, I can't walk very far on my own or stand very long. The laundry is in the basement, so getting up and down the stairs is difficult. The help is immeasurable. The owners are absolutely dolls.

    Kim L_2

    5

    October 15, 2018

    I am a current client of this provider

    They help her with her medicine, they get her breakfast, they get her dressed, and they make sure she's putting her hearing aids in. They take her for walk and they get her motivated to play the piano. We love the caregiver we have. She has been great.

    Anonymous_123

    1

    September 26, 2018

    I am a past client of this provider

    I need help with small things and daily tasks like sweeping and doing the dishes. The caregiver was less inclined to be helpful because they didn't understand the severity of my disability. I didn't like the service I got and it was more expensive than any other service I used. They required prepayment as well.

    Anonymous_115

    5

    September 14, 2018

    I am a current client of this provider

    Knowing that my loved one was being taken care of made life easier. They have great customer service. The staff was excellent.

    Valsia

    5

    September 6, 2018

    I am a past client of this provider

    Touching Hearts at Home gave me excellent help. I was looking for a company to drive me. If you want to go on vacation, they can get you help.

    Joanna V

    5

    August 29, 2018

    I am a current client of this provider

    I know that my dad is well cared for in the home while I am at work. The lady we have takes excellent care of him and is wonderful with him. They're very compassionate and they are very prompt with any messages or issues that arise. They are great with communication.

    Joel A

    5

    July 27, 2018

    I am a past client of this provider

    They helped through the direct care of my father and through communicating his needs. I was able to rely on them. They had good communication, they were easy to work with, and they had a great staff.

    Fred V

    5

    July 17, 2018

    I am a past client of this provider

    They made the bed, made breakfast, and did some light housework for me. I would recommend them. I think the girls need some training about the equipment in the house itself. They sent a new girl every morning, and I had to spend 15 minutes showing them how to do everything, where the dishes were, and especially how to use the microwave.

    Lenona R

    5

    July 16, 2018

    I am a past client of this provider

    I was the sole caregiver, and even for the few hours that they were here the respite was essential and absolutely critical. They were very conscientious, they followed through, and they were very thorough in their attention to detail on the needs.

    cxjord2

    1

    December 29, 2017

    I am a past client of this provider

    I’m sure Franny from Touching Hearts would say they would never deceive anyone, but it sure didn’t feel that way to us! We contacted Touching Hearts when Mom, who suffers from Alzheimer’s, began acting erratically at her Assisted Living facility. They were threatening to have her removed if we didn’t have a caregiver with her 24x7, and ironically enough they recommended Touching Hearts (that should have been a big red flag). I was relieved when I contacted Mom’s insurance to know that, for a period of time, they did offer coverage. My sister set up the meeting and we brought Mom’s insurance information. Franny took copies and we made it very clear we were going through her insurance for this. Franny contacted us a little later and said that she required help setting up the claim with the insurance provider, but neither one of us were authorized to do that for Mom, so we decided to just be reimbursed after the fact. The request however was denied because Touching Hearts was not an in network provider. Feeling this was a mistake, I contacted Franny and I was surprised that her response was “We are not in-network with any insurance carriers, we are private pay only.” I was never told this, and had I been, I would have pulled the plug on this as soon as I could get someone else who was set up. Franny states she mentioned this to my sister, who does not recall Franny stating Touching Hearts could not be covered by insurance. And even if she did, this would be at best inappropriate as I am fiduciary POA, and she knew that, she should have been clear with me. We were very clear that we were looking for this to be part of an insurance claim, and Franny knew that was never going to happen with Touching Hearts. The service was fine, about what you would expect. Mom liked some caregivers and not others, but it certainly wasn’t anything magical where I would have preferred them over someone who can truly work with Mom’s insurance. In the end, I truly regret meeting Franny and consider working with Touching Hearts to be an extremely painful and costly mistake. I would urge others to work with their insurance instead, what can I say, we were in crisis mode with Mom, and Touching Hearts gave me no indication that this would not be covered by insurance. I will not make the mistake of trusting a caregiver again.

    Lorie6

    5

    January 14, 2015

    I am a current client of this provider

    We were able to find a home care for my mom. That's what we are using right now. The name of the provider is Touching Hearts at Home. We chose this provider because the caregiver seems to be much more mature. We have interviewed different agencies -- some of whom have very young caregivers. Touching Hearts has a little bit more life experience. We felt they have the kind of experience we wanted. This group is very hands-on. The owners who run it are very involved with their clients. We feel like we can call them, and they get right on things and are responsive. If one of the caregivers can't be there, one of the ladies goes in their place. So we felt confident that there is always somebody on when scheduled. They do fix meals, help her with her personal care, and makes sure she takes her medication. So far we have had very good luck with them.

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    About Touching Hearts at Home in Aurora, Colorado

    Our mission is to help seniors and people with disabilities enhance their quality of life and remain in their own homes for as long as possible.

    Touching Hearts at Home is locally owned and operated, combining the experience of owners Stacey Tabor and Franny Schmidt with the resources of a national home care company that has been providing non-medical companionship, personal care and homemaking services to seniors, adults with disabilities, and families battling illness since 1996.

    We are committed to training our caregivers and providing the best in care to those affected by Alzheimer's Disease and all forms of Dementia. We are proud to be one of the Alzheimer's Association of Colorado's Leaders in Dementia Care. Leaders in Dementia Care recognizes a commitment to training staff in order to better care for those affected by Alzheimer's Disease.

    Stacey and Franny have lived in Colorado for over 15 years and feel privileged to serve families in Denver, Douglas, Adams and Arapahoe Counties.

    After spending a number of years in the technology industry, Franny and Stacey started Touching Hearts at Home with a desire to do meaningful work in their communities and enrich the lives of others. Both have witnessed first-hand the incredible benefit that caregiving and companionship can provide to those battling illness and to their families.

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