Right at Home West Los Angeles

Miriam K

They keep everything up around my house. They are very nice I like that.

Provider Response

Anonymous_1710181315

They make sure that my parent's care has been updated with regard to what they need. They visit them in the hospital which adds a personal touch. The communication is excellent and they are always in touch with me about what is going on.

Gail D_6

They do not have a big pool of caregivers. They were direct with their services.

Provider Response

Suzarn H

The client loves her day caregiver, Margaret, very much. When she's off, she is missed a lot by the client. She also likes the night caregiver. They have had a positive impact because they're always listening to me and respecting my wishes as well as the client's. They have helped by honoring her as a person with her own wishes and wants and really making an effort to communicate with her and accommodate her at all times. I like the caregivers that care for the client. I find that the office staff is attentive and responsive and they do listen to what you're asking or requesting, which is good. I can't think of having any kind of problem with them personally.

Robin E_4

They've helped the most by being willing to do thing with the provider, and she has a way with her and encouraging her, like with exercise and that sort of thing. I like the people I have met and they are all thorough.

Erica C_3

The feedback from my stepmother has been invaluable. They have really been flexible and adjusted to changes in the schedule. I feel that they have been very responsive and very good at communicating with us as external family members.

Rebecca D_10

They run errands and help with organizing. He also walks and feeds the dog. They are incredibly responsive and helpful, I feel like I know the folks there.

Provider Response

Lariayn P

I could not function without having the support I have at home. I would recommend them because they were diligent about finding the right caregiver matching for my father.

Monica M_4

They are managing my moms care for me, because I live out of state. I like everything about the agency. I have just been very happy.

Provider Response

Anonymous_7159

I know that when Evette comes she calms them down and things are good when she is here. I wish that she could do more stuff because personal care is exactly what I was looking for, but I wish she would do more house stuff. I like the lady Brittney. When I say I need somebody, it takes them a while to find somebody.

Joseph W

The caregivers help me with my meals, taking me shopping, rearranging furniture, and since I have a movement disorder helping me in and out of the car alongside plenty of other things that I need done in my life due to my age. I like the compassion that the caregivers exhibit despite the tough situations they sometimes deal with, so I'd certainly recommend them.

Provider Response

Margaret S_27

The caregivers have good personalities. I like that they communicate well.

Desiree M_1

They give us the best caregivers. Anyone who's called me has been amazing, they know what they're talking about. I love how they check in. They checked on my mom when she came out of the hospital. The service they provide is exceptional.

Jarett H

They do what they are supposed to do and they have been helpful. They work around issues when they come up. They are responsive and easy to work with.

Provider Response

Gretchen J_2

We switched caretakers 6 months ago and the new caretaker has been such a help and assistance to the client. I like their flexibility and their warmth and desire to help people.

Provider Response

Lanise R

They made things positive by having open communication and great patient care. I like their communication.

Provider Response

Anonymous_4995

They're reliable. The care is necessary for Sylvia. They are local and they're helpful.

Allison B_5

It is still fairly new so it's just getting into a routine. We are very happy with our caregiver, Gina. Everything has been good.

Jerry R_10

They help with things like cooking and cleaning sometimes. They provide great services when we need them.

Anonymous_3036

They could be more proactive in helping to plan meals. I would like more communication. It has got better but there have been a couple of times when I wish I would have been notified earlier.

Anonymous_5990

They help with light housekeeping and cleaning. I am not sure what they could do better. I like that they have nice caregivers. I do not know what they could do better at this point.

Dr. Linda S

The agency helps me do everything like taking care of me . I liked that I have a wonderful caregiver very exceptional.

Provider Response

Chris S_15

They have offered suggestions on how to improve my comfort at home. They offer a personal touch.

Provider Response

Michelle H_13

They find the right person that I am looking for for my mother. They follow up and seem to have good people to choose from. They are responsible.

John K_49

They have given us good reassurances. They need to improve communication.

Provider Response

Teri H_1

They have provided caregiver when needed. They communicate very well with me.

Anonymous_5630

They help with light housework, and they take them on walks. They help take them to doctor's appointments and grocery shopping. I like the flexibility of the hours offered.

John B_60

The client is just difficult with the caregivers, they don't get along. They are helpful and reliable.

Shirley M_18

They've made my experience positive by adjust hours when the client didn't want someone there at a specific time. I like Right at Home because they work well with me and are willing to compromise on things.

Leana R

They put in place two women that have been with us for a while. They are very high quality. I can speak with them. There is a personal connection with them. I feel like they make themselves available when I need to speak to them. I feel very supported.

Leslie W_3

They are responsive and listen to the client to understand their needs. They are responsive and they sent a great caregiver.

Jo D

They're okay. They have a good level of communication.

Monique H_2

The accommodating for whatever we need. I like how they are kind and considerate and they try to accommodate all his needs.

BRussell

We have been a client of this agency for one year with 12-hour homecare provided daily. Its caregivers have been very good to excellent and the agency has responded well and quickly in case of need. We recommend them highly.

Jerry G_6

My wife needs the care and we knew the caregiver that was going to come and we liked that. I used them for 6 years with my mother and so I hired them again. I really liked them but they are just out of my budget.

Anonymous_4127

They have helped the most by keeping her safe from falls and keeping her engaged and good company. Provide some more uniform higher quality caregivers overall.

Louis L

I like that they are very diligent at finding replacements. I would tell a friend that they find appropriate caregivers.

Maureen J

They do the things I couldn't do. I like that they are very organized and they are helpful.

Lisa R_11

I don't live locally. My brother didn't have to take my mother to appointments and stuff like that. I found them to be pretty easy to work with and pretty responsive. Unfortunately it just wasn't a match to find consistent caregivers whose personality matched with my mother's.

Mike B_16

Everyhting they did was very helpful, especially monitoring his medication. The manager went above and beyond to get things done quickly.

Lois D_3

I wish I could afford her more. They are extremely helpful. They are very good. The caregivers arrive and leave on time. They are always available when they are here.

James V_4

They do what they are hiring to do and they are there to take care of mom. I like their reliability with the care.

Anonymous_4781

She only comes in one day a week. They helped select the right person who is dependable. It's still new for us, but the interaction with the caregiver is wonderful.

Susan S_12

I don't use them on a daily basis but when I do need them they are there for me. They are there for you. They have people available to take me to my appointments or whatever is necessary.

Diane M_15

They do things I am no longer able to do because of my disability. They are dependable.

Beverly M_1

They are like a good friend to Erma, which is the most important thing. I like the people they hire.

Mark S_25

They seem to be professional and flexible. They communicate well with us. I appreciate the caregiver who is working for my mom. She is nice and she tells us what is happening.

Monica M_1

It was stressful because the caregiver had an attitude. They have bad communication. They are not very clear. I did not trust them.

Roy F

They were there everyday and they helped her out with her daily chores. I would like to see more training for the caregivers.

Susan J_8

It gives me peace of mind to have someone in the home all the time. I like their availability and their staff.

Michelle Z_1

They gave me back some time. I liked the quickness and quality of the worker.

Adam R

Just having someone there checking in on a regular basis has been helpful. Their communication has been strong and they seem to be on top of everything. The actual caretakers have been pleasant to work with.

Wendy N_1

They help me the most by being there and available to help Gary. All their caregivers are well-trained and very nice.

Julie W_2

They drive me around. I cannot drive myself. They are friendly and their caregivers are a good help for me.

Jerry G_3

Without them I would have to do it so the impact is very dramatic. Only in one instance have they been unable to find someone on short notice to fulfill a shift. The people who are working with me now I have had for 5-6 years. They have given excellent care for my mother. The quality of care throughout has been excellent at all levels.

Carley B

Everyone treated the patient with kindness. They were easy to schedule with.

Alan C_2

We use them for six hours a day. It allows for other family members to have time to do other things. It's easier to have a female caregiver take care of her personal needs. We've had really good experiences with the caregivers. We've been very happy.

Leah H_1

They found me somebody that was good. If I could hire another caregiver, I would hire her. They're very responsible and find good people.

Ken P_1

They know what I need without having to ask me. I don't have to worry when they are here. They are trying to make sure they can help us the best they can. They have a great attitude about it as well.

Morgen R

My loved one and adored both of the caregivers. I loved all of the caregivers and the two main caregivers were fantastic.

Jean M_1

They keep me happy, and they anticipate my needs. They are prompt, and they anticipate my needs.

Sheri A

The contact that I have with them as far as knowing what's going on on a daily basis is helpful. They are very personal and they listen to not only what the patient wants, but also the family as far as trying to make everything work.

Gosia (

If the person who was provided to us was more able to receive directions and be a little bit quicker, that would be good. They were really great at getting me someone very quickly and working with me on short notice and specific needs. They willing to go to great lengths to make sure we got someone.

Terrence B

She absolutely had to have the care. If it was not life-saving, it was pretty close to it. The best thing was the gentleman who runs the place, he is very accommodating.

Gina M_2

It gives me some respite and I don't have to worry about my loved one. I had someone in my home when the caregiver was here and she asked to get the name of the company. It was serendipitous.

Marta V

They've helped me the most with my housework. I like that they've sent me pretty good people. The girl who comes once a week is excellent and does the things I ask her to do. I mainly need help with housekeeping and occasionally with cooking.

Anonymous_3179

I'm not sure since she had different people helping her. From a different company, a caregiver was younger and dealt my sister very well. She's funny and smart and takes care of things. If there was a change, they would be considerate.

Barbara B_22

It was fine. It helped me because I could not have driven by myself. The gentleman who took me to the doctor's office gave me a sense of kindness and calmness so I could proceed.

Anonymous_3100

They provide caregivers who come to work on time and care for my mom. They do a good job looking after her. I think they've got bookkeeping back in the office. I have had a couple of checks that were lost or something.

Wilhelmina J

They could do more without me asking. I like the personnel, and the people that they have sent have been good.

Geraldine W_5

They helped by providing a good caregiver. She has her skills in order and takes good care of my mother. I like the way they keep a record of how the day went with the patient.

Kevin R

They free me up and get things done that need to happen. They are consistent and flexible with their hours.

Diane S_13

They help the most by moving him. Their fee is high.

Sister Timothy Ann D

They satisfy all of our needs, which can be different. I like that they are understanding of our situation, flexible when we have a problem with someone, and oversee their staff.

Rita M_6

I think that just having somebody else here is a big help. The lady is very nice and understanding. I like the man who runs the agency. He is very attentive and checks in on us. He is caring.

John P_19

They have helped the most by getting someone out the next day. I had a person cancel out on me this morning, so I didn't have anyone here.

Philip G_2

It was good to know that they were available. They were polite and on time.

Fareedah N

It was more than what I expected. They drove me home and did some housework. I liked the care that they gave to me. It was great!

Lucy F

It was great because I didn't have anyone to drive. I was really grateful to have someone to pick me up and get me some food. I'm not sure if I paid for the full four hours, and she didn't stay the full four hours. I told her it was okay, but I don't know if she had to stay the four hours.

Anonymous_1987

It has a very good impact. The caregiver provides excellent services. They should improve their price. They are pretty expensive.

Judi H

Now I am a little more straightened out. I've been with with them two and half years. I have to walk them through everything. Now that the girls have things figured out, they are much more mature. I don't think they have enough qualified people.

Robert E_4

If I needed them long term, I would prefer the same people to come in each time. The constant rotation is hit or miss. Sometimes, I get someone who is pretty good, and sometimes, they are not so good. I would like to see the people come in have a little better nursing knowledge. One of the people that came in had difficulty taking my blood pressure.

Anonymous_817

My caregiver has the ability to cook meals, which is good. They have an obligation to make sure that the caregivers from other countries have the same hygiene habits that we do. I have a caregiver who doesn't smell good.

Dolores M_4

With other caregivers that we've had, I could see her a little bit more active and engaged, but the one now is frustrating her. She has to tell them to clean the lint out of the dryer. I don't get that they don't get it. There's been two of them that I had to have write a list of their responsibilities that they're supposed to do from their company. There seems to be some lack of understanding in doing some tasks. I tell them to keep the bathrooms clean, and that has to be constantly reminded which is annoying. I haven't been with them for that long. We went on vacation and then came back and the caregiver assigned to her was going on vacation, so we went with somebody we had known for a while, but then the lady came back.The lady who comes out and talks is nice, but the universal problem with the company is that the people who are hired are not on the higher education level, and some common sense things you can't teach. It makes it very difficult sometimes, and she has fallen once so when we're gone, we want somebody to watch her just in case. But I've noticed that she is more anxious to do something than they are, so for somebody more active with more intellect, we shouldn't have to put in a dime in somebody to say clean the lint drawer out in the dryer, and when spices run out put it on the list, and things like that. She lives with me and my husband and we have work and other things and we need the assistance, but I feel like I'm constantly making lists for what they're supposed to do with her and her room. If there's a glass that's been there two days, it needs to be washed out.

Myrtle W_1

I have had several surgeries, so I can't get up and take care of myself. They are right there at my finger tips to help me. They are attentive to me.

Jose H

They take the weight off of our shoulders and are there as a companion for my loved one. They are very professional and make sure that the right caregiver is with the right patient. They are very easy to reach and work with.

Donna B_11

They provided a care team that was really appropriate for my father. I liked their responsiveness because someone's always available and you don't have to go through a call center, and they follow up with me and the caregiver. They're polite and respectful to the person needing care.

Nancy S_24

I need the care for my husband who has severe Alzheimer's. They are very responsive, the office is well-organized, and they communicate very well.

Cornelis J

They help with just about everything he needs to do and they care. The worker is qualified and caring.

Linda B_11

They keep in touch with us and work with us on scheduling. The caregivers were reliable and well trained.

Lonnie S

They were there for me when I was bedridden. They did things for me that I couldn't do. I've used Right at Home three times in the past. Each time, the caregivers that have been sent were really good.

Sharon L_6

They are helpful because they sit with my husband while I go and do other things. They have been reliable, and the person has always been here. So far, they have come through with their promise of who they will send. The caregiver has been committed and has been on schedule since we started the care.

Janet S

They are very helpful, and they help me with my wash. I think the office doesn't always communicate to the caregivers if there are changes to their schedule. I like the caregivers that help me.

Susan E_1

We have a caregiver that we like that the service provided. They were able to match my mother with someone that is a great fit for her.

Jerome J

I am much better so that's good, but the caregivers could not deal with things I needed, like the toilet and shaving. I had 3 or 4 caregivers, and only one of them could cope with my toilet and shaving. The others did not do things properly.

Cris F

My everyday life is better, everything they do is wonderful. They provide excellent service.

2018HCP_AnonymousKZW

It allowed me to get out for a day and do some things that I was unable to do. My loved one felt very comfortable with the caregiver who was sent. They were dependable and flexible. They would honor the time that I would have the caregiver no matter how long it was. I was very impressed with Right at Home. They answered my needs.

George F

At the time it was absolutely necessary. The young man that we had was very willing and pleasant, but he wasn't all that experienced. The man who came out told us how it was going to be, and what to expect was great.

Evelyn O

They know what I need, and they give it to me. They send somebody that's capable. If I don't like them or if something goes wrong, they'll recall and replace them.

HCP2018_AnonymousOyP

They continue to raise their rates and their caregivers are not trained. I have to go through some many people and have not found any caregivers who can do the work right.

Joann K

I'm not sure if they have enough caregivers, but they were able to provide a really good caregiver to help my brother. The impact was really great, we really needed their help, and they were able to help in the house.

James R

I do not like Right at Home because of the cost. They push me to do more and strengthen my legs.

Karen G_4

When I called them, I was still in the hospital. The owner of the company came over to the hospital within the hour to interview me. I mean, talk about customer service. I would highly recommend this company. They help with daily chores, like showering, light housekeeping, and helping me cook.

Brenda B

They are super reliable, they check up on their people, and the caregivers that work for them are cheery. The caregivers get me out of bed, get me up in the morning, and they help me with a bath.

HCP 2018_Anonymous82v

All of them are satisfactory, but some of their employees are outstanding. It is beneficial. They help me do things I could not do myself, like physical activities.

Elaine C

Both of the caregivers have been very helpful and pleasant because they make my meals, take care of me, and have been sweet and nice and wonderful. I have a broken arm and they do everything for me.

Anonymous

My experience with these agencies is that they don't want to give their employees overtime, so the workers themselves are not very happy. I am concerned about how Right at Home treats their caregivers. I make relationships with the people of Right at Home, and Right at Home has sent people that I like.

Debrah C

I would refer others to Right at Home because they're very personable, and they call and ask about how my mother's doing. Right at Home's services allow me to go do business during the day.

Larry T_2

Right at Home was on time and they were very good. Right at Home helped me get better to help me become independent.

Brenda D_1

I like the way that each person that I have talked to from Right at Home has made me feel because it was very personable. The caregiver that has been helping my father shows concern for him and both my father and brother like the caregiver.

Blake L

Right at Home genuinely cares about the people that they serve. They have quality employees. They do such a good job. Right at Home made my life easier by being so easy to deal with. They did a phenomenal job under the circumstances that we were in.

Michelle McConnell

Tim at Right at Home screens his caregivers thoroughly and very carefully selects the appropriate caregiver to meet your particular needs. My husband is in an advanced stage of ALS, and therefore has very specific needs. The caregiver who has worked for us for over six months has the skills to attend to my husband's every need, and is pleasant to work with. If a caregiver needs extra help at first, Tim will send a nurse out to assist, and if we need a caregiver to fill in while our regular caregiver is out, he makes every effort to find a competent replacement in a timely fashion.

Julia N.

The caregivers from Right at Home were all kind, caring, efficient and capable. They served my needs perfectly and I enjoyed spending time with them!

Fred B

If an Olympics were designed for home care teams, then Right At Home (Santa Monica) would easily take the Gold Medal. Dad is 92 years old, and Mom is 91. They’ve known each other for some 80 years, been married for 69 years, and lived in the same house for 49 years. Both have been healthy for ages, enjoying traveling and eating out….until now. Dad had to be rushed to the hospital. In order for Mom and Dad to age in place, and remain in their own home, we turned to Right At Home for assistance. Little did we realize that was one of the best decisions that we have ever made. The ‘we’ are four sons, spouses, and four grandchildren; all of us are pleased as punch with the care that Mom and Dad are receiving. We began with two 2-hour shifts, but had to go to 24/7 after more trips to the hospital, along with a long stay at a rehabilitation center. No problems; Right At Home was there with caring staff no matter what was needed or where Mom and Dad were: home, hospital, rehab center. They helped with transportation, logistics, cooking, cleaning, and recommendations. Advice and assistance was freely shared, and they went above and beyond the call of duty in many ways. A simple example: Mom had to be taken to the hospital while Dad was at rehab. The separation for them was traumatic. To the rescue comes Right At Home with a brilliant idea; Dad’s caretaker uses her cell phone to call Mom at the hospital, so the two of them can at least talk to each other. Little things like that make a big difference. The ad says “You’re in good hands with Allstate”, but you are in excellent hands with Right At Home. The staff is professional, dedicated, compassionate, thoughtful, caring and doing whatever they possibly can to make Mom and Dad comfortable. To Tim, LeTecia, Letha, Myesha, LaMechia, Donald, Abigail, Patricia, Jennifer, Jasmine, Amal, Jeninah, Dominic, Myka: We thank you for everything!!

PHILIP H

I recently needed transportation from hospital to my home, as well as the running of several errands on the way. "Right At Home" had a package that included four hours of service with transportation by a Nurse Assistant. The Nurse was on time, professional, courteous and welcome company. The cost was only $95.00 - which I think is a bargain in this environment.

Alison11

Right at Home has provided the most skilled and wonderful caregiver for my sister. The caregiver has helped my sister heal quicker. The company has been wonderful in accommodating all our needs. I highly recommend them!

Mary Curran

My father passed away in February 2013 and my family was suddenly placed in a situation where we immediately had to arrange care for my mom who had been diagnosed with mild cognitive impairment and was unable to live alone. I spoke to Tim at Right at Home West Los Angeles and he was able to help our family find a full time care giver, Makeda, who was wonderful . It was not easy for mom to go from living with her sweetheart of 60 years to having to rely on in home care and essentially having a stranger move into her home. I was staying with mom until we got the placement and Tim worked with us to ensure a smooth transition. When Makeda left to go back to school, Jamie took her place and was equally as wonderful. Since that time we have been able to have family stay with mom and no longer need the live-in caregiver provided by Right at Home, but still use Right at Home three days a week to help mom with bathing. It has worked out beautifully. I would highly recommend Right at Home West Los Angeles to anyone looking for in home care for their loved ones. All of the personnel have been loving and caring to mom and Tim has been very responsive when our needs change. I live on the East Coast and have peace of mind knowing that my mom is always well taken care of. Thank you, Tim and everyone at Right at Home West Los Angeles.

DeniseCurry

I used Right at Home for several months to assist with the care of my grandmother. The service providers that worked for us were very professional, knowledgeable and easy to work with. The administrative staff is very proactive and were readily available to the point that if the provider was going to be late, the administrative staff came out and sat with my grandmother until the provide arrived. This service is excellent if you need good reliable and dependable care for a loved one.

Leslie23

Right at Home provided care giver which enabled my mother to stay in her home. The management of the C.A. office was always responsive and their follow up was impeccable. I would certainly refer Right at Home to others.

Bob45

They’re very professional, very efficient, great people. The care takers are very well trained and provide ongoing and great communication! They go above and beyond when caring for my aunt. I strongly recommend Right at Home!

Lawrence12

Thank you very much for the care you gave for my mom Lois during her last days. She truly enjoyed the time and we both had a very positive experience. You really helped me when I needed someone to care for my mom. I would recommend your services.

Teri1

I’m completely satisfied with the excellent care the Right at Home team provides, which allows my mom to remain happily in her own home. The owner/ manager, caregivers, and office ladies are always very helpful and friendly, and we all work together to solve little challenges. Since I live in Alaska, traveling often to help mom is important to feel confident with the caregivers and I do thanks Right at Home!

Jessica15

RAH was right on time for me and my family. Tim and his team are extremely accomodating and understanding of our unique needs. Mom's caretaker takes excellent care of her so I don't have to worry or stress when I'm away from home. They are a must have for the sandwich generation.

DannyFire

Right at home did a great job of presenting options and making my family feel comfortable with our choice. The care, attention, and skill of the caregiver was fantastic. They made life much easier for us and my mother.