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Home Instead - La Mesa, CA

5360 Jackson Dr, La Mesa, CA 91942

(800) 558-0653

Verified Partner

5

(39 reviews)

Offers Home Care
Top rated on Caring.com

2019, 2021, 2024

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Reviews of Home Instead - La Mesa, CA in La Mesa, California

5

(39 reviews)

  • Staff

    5.0

  • Value

    5.0

Top rated on Caring.com

2019, 2021, 2024

Ginger got

5

May 29, 2024

I am a current client of this provider

Homecare for my husband Dan. He has mobility issues, muscle weakness, some short term memory issues,and other care concerns. Sarah has been Dan’s aide for several weeks now. She has helped him immensely with a range of care that clearly shows her experience, training, and adherence to Home Instead’s guidelines. We both think the world of her and sincerely hope she will continue to work with us for as long as we need her. Moreover, the agency has been very accessible and responsive to our every need. We are so very grateful to have chosen Home Instead to help us in our own home.

Provider Response

Thank you for your kind words, Ginger. We love hearing that you and Dan have created a beautiful bond with your Home Instead Care Pro and that our office team has been there to support you along the way. This is what it's all about! Providing great care for Dan! Have a great day!

Mimi Bailey

5

May 28, 2024

I am a current client of this provider

I have care for my husband 5 mornings a week. They assist him as needed with meals and bathroom needs. They do some light house cleaning if I ask them.

Provider Response

Hi Mimi, Thank you for taking the time to leave us this review. We love hearing that you and your husband are having a good experience, and our support shows that we are here for you. Have a great day!

Andrew

5

April 30, 2024

I am a current client of this provider

After two years with Home Instead, Mom happily looks forward each day to seeing Cathy, Ayesha, Lois, & Alanna throughout the week. If Mom's happy, I'm happy! End of Story! -Andy Son #3

Pamela

5

March 23, 2024

I am a current client of this provider

I've been with this company for over 20 years. They have given me excellent, safe, comforting service after my stroke for many, many years. Anna, Karla, and Elena have been extremely caring and supportive through my progress. We will absolutely be continuing with this company and service probably for the rest of my life or for as long as my needs require. Thank you HomeInstead. You are appreciated. Pam

Flo Perry

5

October 3, 2023

I am a current client of this provider

Home Instead is an excellent home care provider. They are flexible in meeting my needs to have my schedule adjusted to meet my needs. Caregivers are professional, dependable, caring, and easily adapt to my needs and my home Billing is accurate and timely. Office staff is exceptionally friendly, knowledgeable, and professional.

DaveMG

5

September 27, 2023

I am a current client of this provider

We have two caregivers that are each at our home two days a week. They have different styles and personalities but both are committed to making the best of each day with my wife. They are professional, engaging, and are both bright spots in our lives. They not only provide caregiving while here, but have helped me see ways in which I can be a primary caregiver when they are not here. Working with Home Instead has made a big difference. They are responsive to our needs, and check back in on a regular basis to see how things are going. They are a source of suggestions for strategies and activities to deal with the ever-changing life we are experiencing. The experience and insights of both the caregivers and Hone Instead help us deal with our life challenges.

Provider Response

Dave, thank you very much for taking the time to post a review. It means so much to me and our team to know we are supporting you as you care for your wife. Your journey is not an easy one and I love that our Care Pros are able to help you with some suggestions. Please let us know if there is anything more we can do to help. It is an honor.

Richard G.

5

July 28, 2023

I am a current client of this provider

I have nothing but the highest praise for the La Mesa Home Instead office on Jackson Drive. The entire office staff is highly professional and they went out of their way to ensure that my caregiver needs over the past year were met using exceptionally well-qualified caregivers. They were extremely flexible in modifying my schedule on a number of occasions in order to accommodate short term caregiver changes I had to make due to such things as appointments and overnight guests. But the best feature of all in dealing with this office is the quality of the caregivers themselves who are sent out to take care of my wife, an Alzheimer’s patient. They have all been highly professional and work with her on activities to help keep her as mentally and physically active as possible. For example, they’ll take her for walks, play simple games and work on a wide variety of craft projects. My wife considers them her friends and enjoys each of their visits. I have never hesitated to leave the house with a Home Instead caregiver here because I’m confident my wife is receiving the care and attention she needs.

Provider Response

Richard, Thank you for such a wonderful review. The Care Professionals care about you and your wife and have so much fun with her. It makes me happy that you feel the confidence to leave while we are there so that you can take a break and take care of yourself as well. My favorite story is when our Care Pro Deanna baked you a cake for your anniversary and you told her the cake was missing something. Deanna said you left the room and came back with your original wedding cake topper to place on the cake. The photos were wonderful to see. The love you both have is inspiring. Thank you for letting our team be a part of your lives.

KBDelMar

5

July 20, 2023

I am a current client of this provider

Leslie and her team, especially my Dad’s caregiver Adriano, are amazing. Professional and very caring. After years of service I would still highly recommend them.

Janet Stan

5

June 22, 2023

I am a current client of this provider

My mother needed a companion and helper. She needed someone to help remind her to take her meds, eat and help her with her personal grooming needs. Our family wanted someone friendly and caring. Her caregiver does all that and takes her on walks to help her with her mobility. It is such a relief knowing we have someone we can count on to nurture our mom when we can’t be there.

Grami

5

April 24, 2023

I am a current client of this provider

Home Instead has had quality caregivers and they support their own staff. They go out of their way to make sure my mom is happy with the care she’s getting. A bonus my mom can be difficult and on occasion has liked the personality of a care giver and Home Instead was very professional in handling the situation, bottom line not all people are a great match so it can make it awkward but they handled it wonderfully and right now my mom has 3 different staff and looks forward to when there at her house it keeps her busy and gives her different people to talk too. I would recommend Home Instead to anyone that want quality care for a loved one. Deena Stevens

Provider Response

Thank you for the kind words of recommendation. We truly love what we do and making the right Care Pro match with our clients is so important. When it does not work, we do make the change so everyone is comfortable. It is an honor to help you care for your Mom.

Carlee

5

May 26, 2022

I am a current client of this provider

Home Instead is very responsive to requests and does an excellent job matching caregivers to their clients. They take an interest in client needs and go above to insure client satisfaction.

catherine-ted

5

May 25, 2022

I am a current client of this provider

The is an incredibly responsive agency. They do their utmost to make sure their caregivers are a good "fit" for our needs. My husband, who has advanced Parkinson's, requires full assistance in his activities of daily living. The staff always arrives on time. As I retired social worker I know how difficult it is to find good caregivers. I would highly recommend Home Instead to other families who are doing their utmost to keep their loved ones at home.

Provider Response

Thank you Catherine! We are very happy to help support you as you take the most amazing car of your husband yourself. You also are so easy to work with and communicate with as well. We really appreciate working with you and your husband too!

PMW

5

July 30, 2020

I am a current client of this provider

This is the 3rd caregiving company we have worked with over the past year and is definitely the best. Mom has caregivers 4 hours twice a day to help with personal care, physical therapy, making meals, and ambulation. They seem to be an organized office with dedicated staff that cover specific critical areas (e.g., HR, staffing, billing, etc). There is a significant focus on education and training of caregivers for caregiving activities as well as medical knowledge for commonly encountered diseases of the elderly. They work hard to match caregivers to the medical and physical needs of the client as well as personality fit. When a new caregiver is assigned, they always shadow another caregiver so there is at least some introductory crossover. There have been very few issues but when they happen, they are addressed very quickly and compassionately.

Provider Response

Thank you so much for this wonderful review. Our team is so proud that their hard work translates into happy clients and family members. Reading this just affirms why we love doing what we do. Thank for the honor of allowing us to help you care for your Mom.

Jfar007

5

July 28, 2020

I am a past client of this provider

I would hire them all the time but for me the cost is prohibitive. Its so much better than scrambling around trying to make sure the care situation is covered so I can work. I had a grant that covered 60 hours and I was really bummed when the hours were used up.

kstoddard

5

July 22, 2020

Other

As a personal caregiver to my friend of the past 5 years, I suffered a personal injury that required Immediate help for my friend. home instead stepped in and didn’t miss a beat! Always punctual and Always cover a shift that we need covered Professional and never let us down home instead is amazing!

Provider Response

Thank you so much for the wonderful review and kind words. You are definitely a blessing to us as well with all the support you give our CAREGivers. We really appreciate the opportunity to work with you, the client and her family. It is an honor.

lcasa

5

February 25, 2020

I am a current client of this provider

Home Instead takes wonderful care of my parents Their caregivers are exceptional, compassionate and well trained. Office staff is prompt, responsive and so helpful. I have used other agencies over the past six years and Home Instead by far the best. I never hesitate to recommend them to anyone who asks. My parents are safely cared for and I’m so thankful to have found them!

Provider Response

Thank you so much for the wonderful review. We love what we do. Our staff is so pleased that you are happy with the care. It is always an honor to be able to care for your parent's and to help alleviate a portion of your worries. Thank you for recommending us as well to help others find the right care for them or their loved ones.

mccaffery

5

February 20, 2020

I am a current client of this provider

homeinstead has been a lifesaver for me. I c an count on them not only being here on scheduled days they are willing to cover days that I might need extra help. My dad's reg caregiver is great she is not only professional she is also great w/ my dad. Without their willingness to work w/ my work schedule I don't know how I could continue working. from the owner, office staff, caregivers I have received excellence service

Marianne Montello

5

November 7, 2018

I am a current client of this provider

I am bed bound and have severe rheumatoid arthritis,so I require help with a bed bath as well as various other personal care. My care giver is fabulous and I look forward to his visits! He is reliable and almost always on time. If there is a delay in his arrival I always am notified in advance! I truly look forward to spending time with this friendly and caring individual and highly recommend him to anyone seeking a care giver.

Pamela J.

5

September 27, 2018

I am a current client of this provider

I had a stroke about 17 years ago. It did enough damage to leave me semi-paralyzed. It affected my brain and left me with my left arm unable to move permanently. It was a scary time of my life and thoughts of how I was going to manage my life and try to live as 'normal' as possible seemed almost impossible. Fortunately, someone suggested Home Instead as an option to help me with what people take for granted everyday. They have given me a major part of my life back. My current care-giver is wonderful, professional, and completely understanding and attentive to my needs. Steve and Leslie (owners) have always been there and without them, I don't know what my life would look like-not the same for sure. I have been with them almost from the beginning of my disability. I am extremely indebted. Thank you Home Instead!

Sandra DE.

5

September 13, 2018

I am a current client of this provider

The staff chosen to care for our parents are hand picked by the Owner after a thorough interview with us. Not only do they have the skills we are in need of, they also are a good fit for us personally. The team at Home Instead are professional and reliable!

Adrienne S.

5

February 23, 2018

I am a current client of this provider

The caregivers that are sent are very well trained and consistently great. The staff at the office are friendly and very competent. They understand and handle insurance requirements. Schedule adjustments and other questions or needs are handled promptly. I have nothing but good things to say about the company.

Paul V

5

November 6, 2017

I am a past client of this provider

When my mother's needs exceeded the care that my wife and I could provide, I utilized Home Instead Senior Care - La Mesa to help us. What a blessing they were. They helped us in so many ways to make mom comfortable. The staff was completely reliable, friendly and skilled. I have since recommended them to help a friend with the care of his parents and he had the same experience. I highly recommend them.

Elizabeth Anderson

5

December 31, 2015

I am a current client of this provider

This was a life saver for me and for my daughter. The services provided was excellent food preparation and cleaning. Service at all times to let me remain in my home and go on with all normal living while watching out for all dangers to me. Very very good.

F. Harris

5

October 28, 2015

I am a current client of this provider

The woman in the office has always helped me every time I had to reschedule my caregiver. I have always felt important when I contact the office.

Vernalle

5

September 17, 2015

I am a current client of this provider

We hired Home Instead Senior Care because they seemed like they're very interested, it was a small group -- like a mom and pop organization -- and the money aspect as well. They're very caring, and they seemed to love my father. It's not just some formal thing they do. They tend to spoil him. We've been using them for about a year now. Their work ethics are excellent, and I have no problem with scheduling and billing. We haven't had any trouble with them at all.

Pamela36

5

July 31, 2015

I am a current client of this provider

We receive home care services from Home Instead. We have been using their La Mesa branch for about 14 years now. They have been friendly and extremely accommodating. The people from this branch are very nice and professional.

John113198950

5

June 30, 2015

I am a current client of this provider

I would say that Home Instead provides a wonderful caregiver. I have been associated with this agency for 10 years now. You guys are the best and the greatest!

James113088950

5

June 29, 2015

I am a current client of this provider

Home Instead helps my wife Betty with her daily routine. The service this agency provides has been reliable. The caregiver has a helpful attitude too. We are happy with the service.

Norma20

5

June 29, 2015

I am a current client of this provider

I am currently using Home Instead. So far, the caregivers have been very interested and concerned. They are also very polite and friendly. Excellent job Home Instead!

Mary Jo Rudolph

5

June 18, 2015

I am a current client of this provider

Caregivers are so helpful don't know how I could stay home if I didn't have Home Instead.

Dick Mallow

5

June 15, 2015

I am a current client of this provider

Pleased and happy with caregiver; couldn't get along without her.

Vince Landis

5

March 20, 2015

I am a current client of this provider

Billing is accurate and understandable. Any dissatisfaction with a caregiver she is replaced (rare but much appreciated). Qualified, prompt, and caring.

Carol99539950

5

September 29, 2014

I am a current client of this provider

Yolanda and Kriste are so awesome and helpful in every way. God bless you all at Home Instead.

Paula32

5

September 23, 2014

I am a current client of this provider

We are very happy with out caregiver and your company's services.

Madge2

5

September 21, 2014

I am a current client of this provider

Have been so happy with the services that I receive from Home Instead for 9 yrs. now.

Ms Buggs

5

September 13, 2014

I am a current client of this provider

Home Instead is really great! Telephone greetings are always a joy. Caregivers are good.

Odessah

5

September 12, 2014

I am a past client of this provider

Very happy to have the help from Home Instead. They have a group of wonderful people.

Dorothea1

5

September 12, 2014

I am a current client of this provider

I am extremely happy and satisfied with the services I have received.

Jacqueline11

5

August 18, 2014

I am a current client of this provider

Caregivers from Home Instead have very comfortable attitudes. They are always pleasant to have aroiund.

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Services and Amenities of Home Instead - La Mesa, CA in La Mesa, California

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead franchise office is independently owned and operated.

Range of services

  • Companion Care
  • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping

About Home Instead - La Mesa, CA in La Mesa, California

Caring for seniors while helping them maintain a home-based lifestyle has been Home Instead Seniors Cares mission from the very begining.

Whether you are looking for someone to help an aging parent a few hours a week, or need more comprehensive 24-hour assistance, our staff of trained and thoroughly screened CAREGivers can help.

Our flexible companionship and non-medical home care services can be arranged to suit each clients needs. Our services can include meal preparation, light housekeeping, medication reminders, personal care, bathing assistance and escort to appointments.

The training for our CAREGivers is one of the most comprehensive in the industry, including Alzheimer's and Dementia Care.

Our services can be arranged for as little as three hours per visit with a minimum of one visit per week, up to 24/hr a day for care. Our care is available seven days a week, including holidays. We pay very special attention to matching our CAREGivers with our clients to achieve the utmost compatibility.

Let us help you today. Because to us, it's personal.

Each Home Instead franchise office is independently owned and operated.

Map of Home Instead - La Mesa, CA

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Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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