BrightStar Care Hot Springs/Benton Hot Springs, AR

Anonymous

Every time I have a new person come I have to retrain them. I would like them to send the same caregiver to me all the time.

Idola D_1

They helped with the transportation and communicate with scheduling. I like that they were consistent and user-friendly.

HSP-Michelle H_1

The company wants my input so that they can adjust the services to fit my life. The company calls to check up on their clients. I love that.

Deborah D_6

They are there for him. They go wherever my dad goes.

Anonymous_4388

When we get a good one, they do great! However, they always get sent away. They should stop sending caregivers that smoke or are covered in smoke when they get here. I also don't want anyone coming here that have stomach viruses or are on their phone all day. We aren't getting our hours every week.

Karlene B

They have helped him by listening to him and they care about him. I like that they are flexible with our schedules.

Jennifer _8

The most helpful part of the care is the companionship. The agency is helpful.

Anonymous_4297

The most helpful part of the services is that we have someone to help bathe and do light house work. This agency always works with me on getting someone I ask for.

Lisa C_16

The caregiver was just really friendly and helpful. They were very open and friendly the first time I called.

HSP-Connie B

They are all I have. I cannot be up in that apartment to point out things and I am grateful for the ones that sweep up or do whatever. The aides know what to do. The management schedules everything properly.

Debbie B_7

When they're there, I know that they are there to help me with her. They need more help! They need to make sure that their shifts are covered.

John "Mark" P

The most helpful part is the caregiver does what I need. I like the caregiver that I have.

Annie B_1

They just give additional help to me. I like the way that they handle things and how thorough they are. They send you reminders to help as well.

Lavern B

It was difficult for me to take him to the store and I didn't want to leave him sitting at the door, so they helped me a lot. They always offered to do things extra for me.

Jackie S_14

They are attending to my needs. If I need something, they get it for me. They give me a shower. They always have me covered. They have good aides.

Mark S_20

They did the best they could. They were just providing personal care services after a hospitalization. They could have maybe just a little bit easier process, maybe an online process.

HSB-Richard "Rico" H

There is no confusion about what needs to be done. They are really nice people. They do what they need to do when they come in.

Peggy M

I probably wouldn't be here without them. They have become my best friends. They are fair and they have compassion.

Barbara V_5

They provide my medications. They come here and check on me. They are reliable. They are here when I need them.

Lavoris M

They help me with everything around the house. They are always here on time. The people are nice.

Jackie S_2

They help me by keeping the aides out here to get through the day and night. They keep me covered, and they get pretty good people out here.

HSP-Kevin M

They helped me build confidence because it was the first time I was out by myself. The caregiver was on time and was very helpful for me.

Margurite _2

She doesn't own a car or have a driver's license. She cannot get groceries or go to the doctor without the services. I am far away from my mother, and it is nice to know that she has dependable care. I can always reach somebody.

Idola D

I do not have to take off of work as much, and it is less stressful. It is convenient, and they work with my schedule. I enjoy the time management.

Tacharia

I don't have to worry about the services being provided or worry about the things that need to be done. They could give a little more information about their clients' needs to the caregivers.

Patricia L_1

The caregivers were trained and knew what they were doing. I got along with them. They were more like family members instead of just strangers. I liked that they communicated very well because they kept us in the loop. If we were not happy with a caregiver, they changed them.

Cecelia G

My mom has dementia, so when somebody from BrightStar Care comes, they look after her. Sometimes they fix her something to eat. It gives me relief. It allows me to get out a little bit by having someone I can call and schedule.

Janet K_3

I wish I had them more days. I know they are there if I have a problem getting somebody to watch my husband or my mom. We only had one problem where one of the girls didn't show up that day. I've only used them 3 times, and one time they could not get anybody to come out. The girls that were here were very nice. My husband doesn't have to do anything without them. I use them for the times when I have to go do something on my own, but I don't use them on a daily basis.

Joyce _1

They helped with the things my mom couldn't do. They helped him in the shower and helped him get up as well. They are very caring and very flexible. Anytime that we needed them, they were there.

LB _1

They have helped me by transportation and meal prep. I would like to see a consistency of caregivers.

Anne C_4

The impact in his life is good, and it's good for me to be able to get out. He looks forward to seeing his caregiver. We have been very satisfied so far.

Ruby C

Having a caregiver as a companion has helped the most. BrightStar Care takes good care of their clients.

Robert R_26

I need to have more trained caregivers come for me. Also, the office staff needs to be aware of what is going on. The company has a shortage of caregivers.

Bonnie B_2

It is average. They got good workers to show up on time. They just don't call when someone else is coming out. When the worker won't show up, they need to call the client and let them know they are sending someone else out.

Angela R

They're qualified so they're a big help to her care. We haven't been with them that long and it's been good, although we could some more continuity with the caregivers. We have the same caregiver for the morning, but we need to get the same ones for the evening.

Anonymous

I just asked the agency to get my loved one out of the house, but the caregiver wouldn't interact with my loved one very much. I've asked the agency to do specific things for my loved one, but they don't do those things. I don't think I will be using the services for much longer.

Anonymous

I really like how friendly the caregivers are. I have no problems with them. They have made life easier for me because they help me in the morning getting ready by getting me bathed and fed.

Carla M

I used them for ten days, and the caregivers only showed up on time twice. I did not have a good experience. They would show up at least an hour late on several occasions. It took me a full week to get someone there to show up on time for my mother, so I didn't keep them for very long. They need to show up on time. I interviewed for an hour with a nurse and told them exactly what I wanted, and they told me that they would match my mother with someone who had similar qualities with her. The caregiver they sent didn't know how to cook, clean, or talk to my mother.

Jacqueline F

BrightStar Care needs to keep up with their paperwork. BrightStar Care made my life easier and did a wonderful job when they showed up.

Neita R

I have not been able to get the same people from BrightStar Care. It has been a rat race for me to train each caregiver.