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West Shores

2607 Albert Pike, Hot Springs, AR 71913

(800) 558-0653

Verified Partner

4.51

(25 reviews)

Offers Assisted Living and Independent Living
Top rated on Caring.com

2020, 2021, 2022

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Reviews of West Shores in Hot Springs, Arkansas

4.51

(25 reviews)

  • Facility

    4.8

  • Staff

    4.9

  • Food

    4.5

  • Activities

    5.0

  • Value

    4.3

Top rated on Caring.com

2020, 2021, 2022

Beth24

4

May 20, 2024

I visited this facility

My tour at West Shores was very pleasant. I would describe it as a quiet and serene location, and it has beautiful gardens. The rooms that I was shown had very large bay windows that overlooked green lawns and gardens. It had a very pleasant decor and views from the windows. The staff was very informative, welcoming, and pleasant. The dining room was very nice, it appeared to be a very nice place to eat. The area where they conducted a lot of their activities was also very pleasant to me. It was housed on the first floor, but there were two other floors that had balconies that overlooked it. So if you wanted to enjoy the music, you didn't have to go down to the main floor. You could be seated upstairs and the background was an extremely high, beautiful fireplace.

Provider Response

Beth24, we are so pleased you enjoyed your visit to West Shores!

Pamela

5

October 14, 2023

I visited this facility

I went to West Shores for my father. It was very clean. The coordinator who spoke to us was very, very caring. I like the fact that they do not move the tenants from their rooms when they need aid from independent living to assisted living. They get to keep the same room that they were in. I met the kitchen staff. The dining room looked very nice. Overall, I think that was a nice facility. The staff were all very friendly, very nice, and very caring.

Provider Response

Pamela, thank you for taking the time out to write a review. I am happy to know that you are pleased with our community and staff.

Mildred

4

July 29, 2023

I am a friend or relative of a current/past resident

My friend is still at West Shores. It's a nice place. It's beautiful. The accommodations are wonderful. It's just not what he needs. The people that are there seem very happy and very friendly. Security-wise and all, it's great. I have no problems with the facility itself, he just needs a little bit more. It is an apartment living community and it's wonderful if you can do that and you are capable of taking care of yourself totally, but he is reaching a point right now where he may need more.

Provider Response

Mildred, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at your earliest convenience and we will do our best to resolve this with you.

Wanda

5

July 6, 2023

I am a friend or relative of a current/past resident

My brother moved into West Shores. The place is very clean. All the staff is very courteous and very nice. I talked to several residents there and they are all very happy. They have bingo, dominoes, and they take them to Wal-Mart. The activity director is also very nice.

Provider Response

We appreciate your positive review about your recent experience with us!

Sara R.

5

June 8, 2022

I visited this facility

We toured West Shores and I was impressed. As soon as we walked into the community it felt like home not the typical senior living community you would think. From the residents to staff and the receptionist it was a great feeling. We saw a 1 bedroom. It was nice and cozy. It was clean and the view was very pretty. Spacious! We loved the intercom for the residents which made us feel as though our mom won’t miss out on anything. We loved the billiards room and how they have in-house therapy as well as transportation. The Sales Director Cecilia was very informative and made sure we didn’t leave without any question unanswered. She was very inviting and spunky. It showed how much she cared and how she took the time to make sure we were taken care of before leaving. I would recommend West Shores to anyone.

Provider Response

Sara R., we're so glad that we were able to go above and beyond your expectations!

Anna

4

June 8, 2022

I visited this facility

We toured West Shores. It was nice. The rooms were big and spacious. I like the rooms. They had a big walk-in closet, and they had a pretty view of the bay. The floor we saw was the ground floor, and it had a bay window and a view of the garden. The little garden area that they had was really pretty. They have a pool table and a library. They have in-house physical therapy and a hair salon. The upkeep was nice. They were doing a good job. The staff were nice, knowledgeable, and acted as they care. They were even willing to come in on their day off. The dining room was nice. They had an outdoor seating area, too.

Provider Response

Hi Anna, thank you for taking the time to leave a review for us at West Shores. We're happy we could meet your expectations!

Mary

4

September 17, 2021

I visited this facility

We toured West Shores. I was very impressed with it, but I'm not sure that it would agree with us. For one thing, the bathroom didn't seem to be big enough the way it was arranged for my son. I was very impressed with the room that the staff showed me that we would be using, the one-bedroom deluxe and the one-bedroom, both of them were very impressive. Then, she showed me around the dining room and the other facilities. It's more like a hotel and I don't like the size of it that much. I'm sure it would be good for a lot of people, but I'm not sure about us yet. I wasn't sure about the size of the bathroom. The staff members were very polite and very informative. They have a lot of things going on with games and things to entertain you, and they do a lot of outside activities if you're interested in them. I went through the dining room. The salad bar is open most of the time, but they have a certain time for the meals.

Provider Response

Hi Mary, thank you so much for your positive comments about West Shores!

Christie

4

August 21, 2021

I am a friend or relative of a current/past resident

My mother lived at West Shores in Hot Springs until she passed away in December 2019. It has independent and assisted living; my mom stayed in assisted living. She had a 1-bedroom apartment, and they did the housekeeping weekly. She was a dialysis patient, and she was going to dialysis a lot of times during the meal times. I would leave a note to remind them to save her lunch because when she got back, she's usually very hungry and worn out. They were very good about that. I did not eat there with her a lot, but she did not like the food at all. That was her main complaint. She just did not like the food. She just thought it was all too bland. The attendants that would help during the meals were great. The actual chef, I would not rate him highly at all. He just didn't work on the menus or try to make them more appealing to the residents or anything. He just put food out there. I don't know about his staff. I just knew that the chef at the time was responsible, and he did a very poor job. The atmosphere was very nice. Of course, this was before COVID. They had a lot of socials in the afternoons, and everyone would come to the main meeting area. They're very good about entertaining the residents. They always were bringing in music and just different forms of entertainment for the residents. They had different social forums or different holidays. They had cake, punch, cookies, or whatever just to get the residents to come out of their rooms and socialize. I thought they did a good job of socialization and involving the residents. The main thing that drew my mom to West Shores was the security because she felt safe at night, and she knew that someone came in to check on her. At night when they gave her medicine, they would check her blood pressure and things like that. The security, the social activities, and having transportation to places with the opportunity to go on the bus with a group for outings were the main draws for her. They had a chapel, and they had church every week; she really liked that. They would bring in different pastors that are retired from different churches, and she really liked that because she missed going to her church. They had many kinds of costume parties where she would dress up. They had a day where they had the Fourth of July, and they had to dress patriotic. For Halloween and St. Patrick's Day, they'd give them costumes. Just anything that they could use to get the residents involved, they were very good about that.

Provider Response

Hi Christie, thank you for taking the time to leave a review for us at West Shores. We're happy we could meet your expectations!

Greg

4

July 15, 2021

I am a friend or relative of a current/past resident

My mom just came out of West Shores. We like it and she likes it, she's just very unsociable. She never ate in the cafeteria, she always had her trays brought into the room, but other than that, it's a nice place. There were a couple of staff members that she liked. From what I saw, the meat part could have been a little better, but they had good vegetables, desserts, and side dishes.

Provider Response

Hi Greg, thank you so much for your positive comments about West Shores!

Jim

5

June 24, 2021

I visited this facility

I liked pretty much everything about West Shores. The layout and the accommodations were nice. The hallways were wide enough, and the staff were very, very nice. They do lots of activities, like card games and exercise. It's a nice place to live, and the prices are reasonable.

Provider Response

Jim, we're glad you had such a wonderful experience with us!

Ronald

4

May 25, 2021

I visited this facility

I toured West Shores, and when you walk in, it is like walking into a very exclusive hotel. There was a grand piano. It was just very, very impressive. They were very nice, and there weren't any smells at all. The staff were very, very nice, and they knew what they were doing -- they were experts in their field. We had lunch, I believe they had stuffed green peppers, and it was very, very good. It was not really modern, but it was very nice. They had everything that you would need.

Provider Response

Hi Ronald, thank you for taking the time to leave a review for us at West Shores. We're happy we could meet your expectations!

Beth

5

May 25, 2021

I visited this facility

My mom and I visited West Shores, and we absolutely loved it. We got to see both the assisted living and the independent living facility. The one who accommodated us was Amy. She was wonderful. She was very informative, knowledgeable, and she was very empathetic. She was great. I thought the place was clean and homey. It was well maintained and very conducive to the needs of seniors. The rooms were nice especially the ones with a cove and a window. There were nice rooms. The ones we saw had nice views, and they looked like they were clean and orderly. Their location was good, but pulling in and out of their driveway can be treacherous. That is the only thing that is negative about it. There were restaurants nearby. We saw the dining room and some people were eating. It was all clean, but we did not get a chance to eat.

Provider Response

Beth, we are so pleased you enjoyed your visit to West Shores!

Jennifer C

5

September 9, 2020

I am a friend or relative of a current/past resident

The facility and staff are wonderful! This is an amazing place and we are so happy with it. Couldn’t ask for more.

Provider Response

Hi Jennifer C! We're so happy we were able to help you out!

Beth R.

5

September 6, 2020

I am a friend or relative of a current/past resident

The staff at West Shores is extremely caring and helpful both to the residents and their families.

Provider Response

Beth R., we strive for 100% satisfaction, and it is great to see you had such a positive experience at West Shores.

kittyteacher1

5

February 11, 2020

I visited this facility

I would like to give my review of the West Shores Independent Living "experience." I recently had the fortune of taking the tour of the West Shores Independent Living facility while visiting family in Hot Springs, Arkansas. My adult children seem to think that although I am still independent and am working full-time, the time might be near that I think about the opportunities available to me in case the time comes that I DO need to have less responsibility. Their concerns are that I have care, attention, a social life, and that the amenities I have had access to in my life are awaiting me in an independent type of facility. So, I took their advice and I drove myself to West Shores. What a pleasant and wonderful surprise awaited me as the Director of Marketing and Sales, Ms. Hall, showed me the floor plans of the rooms and the choices I had, based on my needs and my income; and she introduced me to several of the residents and the staff. I was totally in love with the friendliness of the staff, the opportunities for socializing, and the amenities that I have accessed in my private lifestyle, were certainly available to me as a resident at West Shores. I loved the baby grand piano, being a music lover, myself; and I was amazed at what offerings.... from church to shopping, books to games and internet, parties and social functions~~~ they have thought of everything. And of course the food was delicious. I loved everything about it.

Provider Response

Kittyteacher1, we're so glad that we were able to go above and beyond your expectations!

Carroll

5

June 20, 2019

I visited this facility

West Shores sounded like you're going to be living in a hotel. Your apartments are inside on different levels. Every apartment has a window, so you get lots of sunrise, and it is in a pretty area. The apartments are smaller than a little house would be, but you don't have to have a big kitchen. They have a small refrigerator and a microwave, so if you want to make snacks or some TV dinners you can have those in your apartment. If you want to go to the doctor's, then you make arrangements for a bus to go. The staff was very pleasant. We ate lunch there, and the food was good. They had a salad bar, too. Everything was all clean and nice.

Provider Response

Carroll, we're glad you had such a wonderful experience with us!

Donald

5

January 5, 2019

I visited this facility

I went to West Shores, but they turned it down, because if I would provide 24/7 care, they would take my friend in assisted living, but I could take her home, provide it there, and save on rent. I was very well handled at West Shores, and she gave me a recommendation for a rehab place, which turned out to be plain wonderful. The place was fine, the apartment she was going to have was excellent. There was no problem there, but it didn't work out because they've done an evaluation and found that she's going to require too much care. They have various social activities. We've been to some of them over the years, and the food was all very good. The staff members have always been very friendly and very open.

Provider Response

Hi Donald, thank you so much for your positive comments about West Shores!

Dan2

5

June 30, 2018

I visited this facility

West Shores was very friendly, clean, and extremely nice. It was a very suitable place to consider. The person who toured us around was extremely nice, very accommodating, and answered all the questions we had. The dining area looked very nice and some of the people who were there looked very happy.

Provider Response

Dan2, we are so happy to read such a great review about West Shores!

Bill

4

March 14, 2018

I visited this facility

We toured West Shores, and I think everything was very nice. They have a library, they playe cards, and they play all sorts of things. The staff and the food were both very good.

Provider Response

Bill, we strive for 100% satisfaction, and it is great to see you had such a positive experience at West Shores.

Faye

5

December 27, 2017

I visited this facility

I'm really impressed with Wesh Shores and I may go there. It was all very nice. It's a beautiful location. They have assisted and independent living. The staff members were all friendly, nice, and clean. I saw them helping others that needed assistance. The rooms were very nice. They also have rooms for different games and exercises. We had a night meal, which was a buffet, because it was a special occasion. We also had breakfast. Their food was very good, the services were nice, and they were all polite and nice.

Provider Response

Faye, we are very happy we could provide you with a positive experience!

Dan

5

July 17, 2017

I visited this facility

The staff at West Shores was excellent, very friendly, and made sure that I followed everything. We had a delicious lunch and discussed different types of arrangements and rooms. The grounds were very clean, which was so impressive. We toured the game room, and there were people playing cards and sitting around chatting. There was a bus that picked up some people to go somewhere. I felt like I was part of the crowd.

Provider Response

Dan, we are so happy to read such a great review about West Shores!

Stormy580517

4

November 6, 2016

I am a friend or relative of a current/past resident

The staff of West Shores is good; they are fine. If I call to give them a message, they do not give it to my brother like they should. His room is clean and big, and they help him with that. He seemed to be happy there. He said the food is good.

Provider Response

Hi Stormy580517, thank you for taking the time to leave a review for us at West Shores. We're happy we could meet your expectations!

Trudy758511

4

August 12, 2016

I am/was a resident of this facility

I have a one-bedroom apartment at West Shores. Every week, they change the linens, towels, and clean the apartment. Unfortunately, I do not like the Southern food here. They try to bring entertainment once or twice a week. The staff is excellent, especially the lady who cleans my apartment. They try to help as much as they can, and there's somebody to drive you to the doctor.

Anonymous117099650

4

December 17, 2015

I visited this facility

They are doing some upgrades at West Shores. It was lovely. They had a movie room, a billiards room; they have activities in the main lobby. They provide three meals a day, and their dining room is nice.

Provider Response

Anonymous117099650, your satisfaction is our top priority.

Caring105958250

4

February 11, 2015

I visited this facility

The staff at West Shores was wonderful. They had bingo and daily crafts; they really had a lot of stuff going on. The rooms were of nice size; everything was clean. It was great.

Provider Response

Caring105958250, we're happy you found our staff to be so supportive during your experience here at West Shores.

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Costs for West Shores in Hot Springs, Arkansas

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$2,595

Starting Price

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$2,295

Starting Price

Services and Amenities of West Shores in Hot Springs, Arkansas

Costs

  • All Inclusive Rent
  • Rent Plus Care Fees
  • Fee Structure Extra: community fee $1500

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: no

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Room Service For Meals

About West Shores in Hot Springs, Arkansas

West Shores Senior Living Community is a full service independent and assisted living community located on Albert Pike Road, in Hot Springs, Arkansas. Here at West Shores, we offer our residents a variety of quality accommodations and services. Our goal at West Shores is to enrich the daily lives of our senior residents by providing an environment that stimulates them physically, mentally, and emotionally.

West Shores continues to provide a place where our residents can choose from a variety of large beautiful apartments. We want our residents to remain as independent as possible, for as long as possible, while providing assistance when they need it.

We are staffed 24 hours a day, under the direction of a full time executive and assisted living director. Residents have an emergency pull cord system which enables them to request help any time of the day or night. West Shores provides transportation to doctor and dental appointments, grocery stores, banks, and shopping centers in our West Shores Bus. A full time Activity Director arranges a variety of activities to help keep residents active and stimulated. Residents' apartments are cleaned weekly by our housekeeping staff and they are served three nutritious meals a day in our spacious dining room.

Map of West Shores

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West Shores

2607 Albert Pike, Hot Springs, AR 71913

Verified Partner

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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