The Atrium at Serenity Pointe is where my mom will go because they have memory care, and in that way, she won't have to be shifted to another place. I have been there personally a couple of times, but my mother has not been able to go in and see everything. We have only been on the grounds. They have lots of grounds. You really feel like you're on an island of your own in that place.
We did a Facetime tour with them. We've done everything with them but go in. The Facetime tour really did not do the place justice. This is a unique place. We have been on the grounds, but we have not been inside. We stayed outside and walked the grounds. They have a nice walkway built all the way around the facility. They even have independent condos if a person chooses to rent a condo because they're still very independent. They have more than just your assisted living and their memory care. They actually have independent living onsite as well. They did the best they could do with what they could do.
They have a new director there and I got a phone call from her assistant today checking on me because I was in a bad car wreck. He called to check on me to see how I was doing. We haven't even moved in there to put a deposit down, and they know it's going to be months, but they still gave me a courtesy get-well kinda call. People don't do that today. That was very meaningful to me. They have been my first choice since we first started looking at this just because I have knowledge about the place.
The Atrium at Serenity Pointe
Offers Assisted Living, Independent Living, and Memory Care
17 Reviews
PROMOTION!
14 days
Offering $6,000 (to be divided by $1,000 per month credit over 6 months)!
Reviews of The Atrium at Serenity Pointe
Assisted Living Reviews for The Atrium at Serenity Pointe
October 28, 2020
I visited this facility
November 18, 2019
I visited this facility
The Atrium at Serenity Pointe was very good. It just wasn't the place that my mother needed to be. It was all beautiful. A lot of the people that live in that place have really no issues. They live there because they're lonesome, they want to play cards and they want to go shopping with someone else. My mother has Alzheimer's and she wouldn't have fit in at all in that group.
It was a very large community. It had a lot of crooks and crannies, and at the end of the halls, there might be stairs. It just wasn't for her. It was a beautiful place and the people were extremely nice. I had no problem with communicating with them. If you have a loved one that would fit in that environment, I would highly recommend it. My mother just was not one of those.
October 23, 2018
I am a friend or relative of a current/past resident
My mother-in-law is happy in Silver Springs Assisted Living. It's a wonderful community. Everybody is caring, it's clean, and they have very good food. Her room is large enough for a queen-sized bed, four chairs, a small refrigerator, dresser, TV, coffee table, two other tables, a night stand, and she has her own bathroom. They take the residents out to dinner, they take them to see the parade at the local town, to tourist attractions nearby, to doctors' appointments, shopping, hairdresser appointments, eye appointments, and so on. They also sometimes go out for lunch, so they load everybody on the bus and they go.
February 13, 2018
I visited this facility
The Atrium at Serenity Pointe was gorgeous, top notch, clean, and bright but very expensive.
May 08, 2017
I am a friend or relative of a current/past resident
We've decided that my wife is going to stay in The Atrium at Serenity Pointe. She’s in there now, and she’s going to be there for at least a month. They have everything. They have a chapel. They have a hairdresser and a beauty shop. They serve all meals -- 3 a day. They have snacks just about everyday. They have a bus that will take them to doctor’s appointments. The staff is very helpful.
December 05, 2016
I visited this facility
The Atrium at Serenity Pointe was nice, and we had a good time there. Lunch was fine, but the problem was the cost was too high. The rooms are pretty nice and certainly big and comfortable enough for 2 people. We enjoyed our visit with the young lady who took us around the place.
July 29, 2016
I visited this facility
The Atrium at Serenity Pointe is a very nice retirement community and looks like you are walking into a resort. They have a memory care facility as well. Their dining area is lovely and more like a restaurant, and the food is very good. It’s a very upscale place. They have happy hour in the afternoon, a movie theater, and a pool. They have indoor and outdoor recreation areas.
May 17, 2016
I visited this facility
I visited the Atrium, but mother didn’t like it and thought it looked like a hotel. It was very nice but too upper class for her. It had lower level memory care. The rooms were down in the basement, and it didn’t look like there was much contact with the outside. The rooms were very nice, the staff was exceptionally nice, and the food was excellent. They had activities for memory care, and I saw them interacting with each other. It was expensive, but they could lower the cost for double occupancy.
October 28, 2015
I am a friend or relative of a resident
My father was placed at the Atrium at Serenity Pointe. He was for two days on bed rest, and within a week he was back to normal. My father loves the place.
November 20, 2014
I visited this facility
I found everything about The Atrium at Serenity Pointe to be absolutely wonderful. The food was delicious; everything was fine. I didn't have any problem with anything there. There is fishing and going out on the lake, and they have bus trips. I didn't get into the activities very much. The staff was very good -- excellent. It had everything I wanted.
February 26, 2014
I visited this facility
I think if I had a stroke and had to go into an assisted living, I would choose Atrium because they are also very prepared for what my needs would be. It's beautiful. They have one or two-bedroom apartments. They have a full-fledged dining hall that is open almost all day and part of the night. You can go in and get a breakfast at 1 o'clock in the afternoon if that's what you want and that appeals to me. They have just recently opened up some cottages that are set off on the bay but they're individual. If I couldn't walk, I wouldn't need a hoveround to get over there with beautiful concrete walkway all around the Atrium looking out over the lake. I could sit out there in the sun overlooking that lake for hours. I'm happy on the water.
The food is great, I understand. They got a chef that they had there. The service in the dining room I saw was just wonderful. It looks like you're treated royally. The staff I've found were as polite and as efficient as they can be. They were on their toes the whole time. It has got a wonderful reputation. They have a library inside and that library is constantly supplied with new books from the library system and they have computers for your capability to work on. They have a swimming pool. They have sea water in there and then they have a hot tub. I'm sure there is a trainer there that does exercise programs. The Atrium is on my number one list.
May 01, 2013
I visited this facility
The Atrium in Hot Springs is a 4-star facility. It's lovely and in my opinion, it's one of the best places in town. Their rooms are large and I like being something where I will be able to move around. They had lovely pools and an area for square dancing.
Independent Living Reviews for The Atrium at Serenity Pointe
June 28, 2020
I am/was a resident of this facility
I don't like it here in The Atrium at Serenity Pointe. I'm not getting the services I'm paying for. There is a great deal of deferred maintenance. The food is horrible; I've had better hospital food. Plus they forget orders. It's dreadful. I have to call and call but nobody answer the phone. They wouldn't give me my meals because they said I didn't call within the proper time frame. They have stupid activities like things that I would set up for five or six year olds. They have snow cones and plastic leis events. It is not sophisticated at all; they're really juvenile. They need more sophisticated activities, they need to maintain the property, and they need to have intelligent staff. The managers are intelligent, but the workers are not. The manager is a nice, smart lady, but the corporate management manages what they want and they just collect money, but they don't provide services.
Provider Response
Hi there AB, my name is Shawn, and I work at the Elegance Support Center (located in Baltimore, Maryland). Thank you for taking the time to write this review. We apologize for the experience that you have had so far. I have shared your review with our community and regional leadership team. I have received confirmation that the Executive Director will be reaching out to you soon to see what the team can do to improve your concerns. If you need anything or have any additional details, please don't hesitate to reach out. You can reach out to us by phone, Facebook or email.
April 17, 2020
I visited this facility
I stayed at The Atrium at Serenity Pointe when it was a Sheraton. The facilities themselves were about the same as when it was a hotel. They had extremely long hallways. They have a movie theater and art classes. If I was looking for a place with activities, that would be the place to go. The only problem is the long hallways. They also had a swimming pool. The staff member during the tour was pleasant enough. The dining area was the same as when it was a restaurant. You have to go around the dining area to get to the hallway abd the rooms. It was a pretty good facility.
Provider Response
Good evening, I hope your day is going well. Thank you for taking the time to rate The Atrium at Serenity Pointe four-stars. We appreciate your kind words about our community. We pride ourselves on having a well-rounded activity program and restaurant-quality food. Seeing your review lets us know that we are achieving our high standards in these two areas. You also bring up a very valid point about the hallways. Any community that is the same size as us is going to have similar hallways. We have plenty of seating throughout The Atrium and down the halls for residents and families to use. Thank you again for writing this review and supporting our community. If you need anything from us, please don't hesitate to reach out. You can reach us directly by phone or Facebook.
July 17, 2017
I visited this facility
The Atrium at Serenity Pointe was very nice. They were very friendly, very warm, and receptive. I wouldn't feel uneasy having my family come here. The food looked delicious. The dining facility looked like a home's formal dining, which was nice.
November 30, 2015
I visited this facility
We really like the Atrium. The people were pretty good. What I really liked about the place was it was situated on a lake where you could fish.
December 05, 2014
I visited this facility
I visited The Atrium in scouting out a place for my own retirement residence. It is absolutely awesome. It is a beautiful center in a beautiful location and although close to town it gives the feeling of being more remote. The staff are wonderful people, the dining is tops, all of the services, amenities, activities,etc. available to the residents is top notch. I live approximately 70 miles from there and am telling people where I live about it.
Costs for The Atrium at Serenity Pointe
Services and Amenities of The Atrium at Serenity Pointe
Costs
- All Inclusive Rent
- Assisted Living Starting At: $3000/month
- Independent Living Starting At: $3000/month
- Memory Care Starting At: $5925/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Do Not Offer Companion Suites
- Studio Apartments
- Housing Extra: Cottages
General
- Respite Care
- Minimum Age: 55
- Pets: Small Pets Allowed
About The Atrium at Serenity Pointe
Trade in your worries for a luxury vacation in a fine resort setting on beautiful Lake Hamilton! Discover the incomparable lifestyle found only at The Atrium at Serenity Pointe.
Our Senior Living in Hot Springs, AR offers the perfect mix of personal care and hospitality tailored to meet the individual needs of residents. At The Atrium at Serenity Pointe, we believe in giving residents control over their lives and encouraging independence and socialization all while providing exceptional care. You'll love how our friendly and relaxed atmosphere makes it easy to meet new friends and fill your day with a number of fun and engaging activities.
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