At that point, I was able to do my own housework. They stayed with me when I took a shower, and that was good. I've never had anyone take care of me, so it was a new experience for me, too.
I'm not sure if they knew what they were supposed to be cleaning. They did it, but I could tell they weren't happy about it and would have rather helped me.
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Reviews of Right at Home Mobile, AL
Home Care Reviews for Right at Home Mobile, AL
December 05, 2020
I am a past client of this provider
November 19, 2020
I am a past client of this provider
Great service. Very pleased. Would recommend.
November 19, 2020
I am a friend or relative of a current/past resident
I want to thank you for the care you gave my dad. The caregivers were very kind and caring. They were very thoughtful to my dad's needs. Thank you again.
November 18, 2020
I am a past client of this provider
Thank you for your help when I needed it. I was pleased with the service I received. Thank you.
November 18, 2020
I am a past client of this provider
I want to thank you for your great service. My mom was very pleased with the caregivers. Thank you for the kindness with my mother.
November 18, 2020
I am a past client of this provider
I want to thank you for all your help. Your caregivers were so helpful.
October 11, 2020
I am a past client of this provider
I was happy with the service I got from Right at Home. They helped me when I needed it the most.
October 11, 2020
I am a past client of this provider
Your caregivers are caring and they are very helpful. I was very pleased with them.
September 24, 2020
I am a current client of this provider
They are reliable. It has been stable and they come through.
They work well with us with all the complexity of care giving.
September 09, 2020
I am a past client of this provider
They did their job.
Friendly service from the staff, the caregivers I have had have all been good.
August 14, 2020
I am a current client of this provider
They are a companion for him.
They are reliable for us.
August 07, 2020
I am a current client of this provider
They provide transportation and they pay attention to our needs.
The quality of the people are great.
April 28, 2020
I am a current client of this provider
I was able to have a daily life and they did whatever I asked of them. They were attentive to my dad, listened to him and took care of his basic needs. They know what my dad liked and didn't like and they went out of their way to make sure he was happy.
March 06, 2020
I am a past client of this provider
It was very beneficial and helped me and my mother.
I liked that they were very quick and responsive.
February 21, 2020
I am a past client of this provider
My parents were disillusioned by the bill and by how much it was.
I was taken aback by them. They could have improved the communication process. There was not enough information give about how the service was going to take place.
Provider Response
We apologize that you did not feel as though enough information was given to you regarding services and invoicing with our company. It is our policy during the consultation process to explain our Service Agreement in its entirety. We also allow an opportunity for you to ask as many questions as necessary until you gain a clear understanding of the process and what to expect. It is also our policy for our Clients to receive an itemized invoice weekly and again the opportunity is given to discuss any concerns regarding the invoice before payment is rendered. Once again, we apologize that you feel appropriate information was not communicated to you. Communication is integral in maintaining positive, working and lost lasting relationships with our clients and their families.
February 10, 2020
I am a current client of this provider
My mother is pleased with the services that she receives. The caregiver we have does an excellent job with my mom. She respects and listens to her. She is a perfect match for my mom. She is kind and consistent in her care. The office is very nice. They are responsive to questions that we have.
February 06, 2020
I am a current client of this provider
The staff is courteous, professional and are on time. They take good care of my mother. They have become a part of the family. We are extremely pleased with the office staff.
February 06, 2020
I am a current client of this provider
They have made it positive by being flexible. The CNA recognized that my loved one was severely dehydrated, so they took him to the hospital and that was very positive.
I like the caregivers and them working with me.
January 13, 2020
I am a current client of this provider
They could remember from the previous time they were there where they put things so that my mother wouldn't have to instruct them every time.
I like the flexibility of the service.
December 13, 2019
I am a past client of this provider
I was able to have a daily life, and they did whatever I asked of them.
I liked how they were really accommodating, and they always listened to me.
October 31, 2019
I am a current client of this provider
I like the freedom to do something besides taking care of my mom.
They could be more truthful in their practices.
October 08, 2019
I am a current client of this provider
I can't be there all the time for my mom. We had a situation where the caregiver called me to let me know she wasn't doing well, so I was able to get there.
They are there, and the person is always on time. My mother is pleased with the services that she receives.
October 04, 2019
I am a current client of this provider
When we first got setup, they had it set up so payments were automatic. I liked that. There isnt really anything they could have improved on. I look for someone who is compassionate.
September 27, 2019
I am a current client of this provider
They are able to come out and help her with all the day-to-day activities so she can enjoy her life.
They keep me informed about every caregiver that is coming.
September 10, 2019
I am a past client of this provider
They could have had the same person coming and someone with more training.
Every time there was someone different that came, I would have to go through everything all over again. Some people they sent weren't doing their job.
July 22, 2019
I am a past client of this provider
Again, there was no communication to really let me know how things were going. They took care of my mother.
They need to have more communication between the aides and me.
July 15, 2019
I am a current client of this provider
We want people who helps her get out of bed or help her up if she falls.
All they do is watch my sister. They don't really help her at all. If something goes wrong, they call someone else to take care of it.
Provider Response
We apologize that you did not feel as though enough information was given to you regarding services and invoicing with our company. It is our policy during the consultation process to explain our Service Agreement in its entirety. We also allow an opportunity for you to ask as many questions as necessary until you gain a clear understanding of the process and what to expect. It is also our policy for our Clients to receive an itemized invoice weekly and again the opportunity is given to discuss any concerns regarding the invoice before payment is rendered. Once again, we apologize that you feel appropriate information was not communicated to you. Communication is integral in maintaining positive, working and lost lasting relationships with our clients and their families.
June 25, 2019
I am a past client of this provider
They had a really good means of communication, and we had the ability to see our family member's chart. We were up to date on what was going on.
They were very consistent and dependable.
March 25, 2019
I am a current client of this provider
The caregiver has been sick or their child has been sick quite often and not able to come. They have to call me a lot to help out with how to deal with my loved one's dementia, which is not giving me a break.
I like the fact that they were willing to work with me about the type of caregiver we thought would work best with my loved one.
February 13, 2019
I am a past client of this provider
They helped her and watched her at night so it was redirecting her if she got confused if it was daytime.
They could have just better training with the sitters on what to do if there is an event.
January 25, 2019
I am a current client of this provider
They do very well. They are doing everything fine.
I would recommend them. They are always on time.
November 09, 2018
I am a past client of this provider
They helped the most with the quality of care and daily needs.
The contact from them to see if there was anything needed or concerns was nice. They always made sure someone was there for backup. There was always someone there if we had questions.
October 17, 2018
I am a past client of this provider
I liked knowing that someone was there for her and capable of caring for her.
They have easy scheduling and they were able to provide last minute care. The professionalism and compassion of the caregivers was great.
September 17, 2018
I am a current client of this provider
My dad has issues falling out of his wheelchair and I have 3 children of my own so I don't have to go sit with him at the nursing home. It's been a huge help.
I already have recommended them, and I like that they've been to my dad's doctor's appointments. They're really personable, nice, easy to talk to, and show real concern for my dad.
August 22, 2018
I am a current client of this provider
They help me most in watching my mother.
They are very responsive.
August 20, 2018
I am a past client of this provider
The problem is they're expensive. We probably won't be using them because we've had to find someone cheaper, otherwise, he'd run out of money. They took care of my loved oen while we were gone.
They were reliable.
July 26, 2018
I am a current client of this provider
They help my mother with her mobility.
The people they send are very pleasant and helpful.
May 21, 2018
I am a current client of this provider
The caregivers are very caring and responsible. They treat my loved one really well.
Right at Home has good caring people. The manager is helpful and willing to compromise if needed.
May 14, 2018
I am a current client of this provider
They help me get dressed and go to the bathroom.
I like them and the CNAs here, but they think Right at Home should be doing everything.
April 27, 2018
I am a past client of this provider
I liked that the caregiver are on time and I was pleased in the way they where able to administer my loved ones medications. They helped me out a lot because I wasn't able to give him his medication because he wouldn't remember to do it himself. I also had a sister I had to take care of.
April 27, 2018
I am a current client of this provider
They've been on time, been here when they've said they would, and their employees have been friendly and easy to get along with.
April 11, 2018
I am a past client of this provider
We didn't have much time with them, but the owner was very knowledgeable and personable. The caregiver was really good with my mom. She lived in an assisted living facility, and I was just trying to make sure someone was with her all the time. The facility staff couldn't be there all the time. I don't know that the caregiver had enough to do.
April 11, 2018
I am a current client of this provider
Right at Home is very prompt and thorough, and they do a great job. They have helped my mom clean herself up and get ready.
March 23, 2018
I am a current client of this provider
They have flexibility, empathy from the staff, and great customer service. It is an ongoing process, so they have lessened the anxiety that I have about having some backup. They have lessened the workload of the family.
March 19, 2018
I am a past client of this provider
The owner did an outstanding job and he took care of every issue that we came across. They were there to be able to administer her medicine when I could not be there.
January 12, 2018
I am a current client of this provider
The owner will come out and sit down with me and talk with me about how well Right at Home is doing. Right at Home has been able to provide the care and being there when he needs them most.
December 18, 2017
I am a current client of this provider
Right at Home is very reliable and they are always available. The services from Right at Home provide care to people like my loved one who need more care than the average caregiver can provide.
December 11, 2017
I am a past client of this provider
I was pleased with Right at Home. The manager was able to arrange a caregiver, even at the last moment. The manager always made sure there was someone with my mother.
December 09, 2017
I am a past client of this provider
Right at Home was perfect for our needs and the caregivers became like family with us. They went above and beyond. To know my loved one was well cared for while I was living out of state really made my life easier.
November 10, 2017
I am a past client of this provider
I would recommend Right at Home because they were just very thoughtful and attentive to my mother. The services from Right at Home made life easier by allowing me to get out of the house without worrying about my mother.
September 14, 2017
I am a current client of this provider
Right at Home has great customer service, and when they have a new caregiver, they send the caregiver with an experienced one to shadow at the cost of the company. Right at Home has caregivers that are conscientious of my mother.
September 08, 2017
I am a current client of this provider
Right at Home is a very helpful company. The caregivers are very involved. Having them, allows my parents to live in their own home.
August 22, 2017
I am a past client of this provider
I would tell a friend that there is always someone there from Right at Home. We were happy with everyone and they seemed competent in the client's needs. Right at Home was a huge help because it took the responsibility off of our shoulders.
August 21, 2017
I am a current client of this provider
Our caregivers are solicitous of my husband and they don't intrude on his privacy when he wants to be alone.
August 21, 2017
I am a current client of this provider
My home health service is the best. They always send the greatest caregivers to help me get through my day.
August 21, 2017
I am a current client of this provider
One caregiver takes my father out for rides, down to the beach and to get something to eat. She is very caring with him when she works with him and respects his privacy.
August 15, 2017
I am a current client of this provider
I recommend Right at Home to a friend because I have been pleased with everything they have done so far. When I have a complaint, I talk to Right at Home and everything is straightened out. Right at Home has someone there with my family members so I don't have to be.
July 28, 2017
I am a current client of this provider
I would say to a friend that Right at Home can do pretty much any schedule. They have a quick return rate for sitters when needed. Right at Home's services have alleviated the worry about taking care of my father in a timely manner.
July 17, 2017
I am a current client of this provider
My caregivers show up on time and help my mom with her daily needs. They are friendly and caring.
About Right at Home Mobile, AL
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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