Home Care Assistance Huntsville Hampton Cove, AL

Omega T

It made a big difference for me during the time that they were here. They assisted my wife with my bathing. They help my wife get going at the beginning of the day. We were able to do the interview over the phone.

mind

Finding good help and support for a loved one is not easy. Home Care Assistance Huntsville took our family clients and loved ones to the cleaners. The opposite of quality care was provided by one of their assigned caregivers. Several care managers of this company provided the opposite of quality care. Their 24/7 declarations are false. Their caregivers are not trained; one caregiver assigned to my mother showed up, did very little that was specified in the care plan, and left the premises and her assigned shift. The client was alone for over 6 hours (unattended and without the agreed-upon support). One of the care managers claimed it was 0300 hours. A replacement was attempted, but no replacement was available. Lastly, they will take every dime they can by reminding you about their 24-hour in-advance cancellation policy. And, don't expect an apology from them at all. This is not their protocol. Huntsville Care Assistance is not alone. Finding good help and support for a loved one is unavailable in Huntsville, AL.

Nancy H_36

They were very helpful. They made sure we had a consistent caregiver. I like their professionalism. The owners came out and checked on the caregivers to make sure they were doing a good job.

Anonymous_7413

She does a fine job but because my mom has dementia it's more of a help to me, it gives me peace of mind that she's being cared for. I would tell a friend that they seem to really try to work with you, if someone isn't coming they call ahead of time to let you know.

Dorothy M_27

They are willing to take her out to local stores and make sure she is taken good care of. They have really good customer service. They check in frequently.

Leslie D_5

The physical therapy was very good as it helped my condition to improve quite quickly. I liked the physical therapists that they had given me as they were caring and engaging so I'd certainly recommend them.

Anonymous_6854

We asked for a guy, and we never got one at all. The agency could improve its management.

Jon S_4

They gave him his independence and it make it easier on us. They had good communication.

Judy W_33

They help by providing absolutely everything that she needs. I like that the people that they send are very caring and try to develop a personal relationship with the patient. They truly care about the patient.

Anonymous_6700

They can make life easier by getting Virgil out of the community more, and that is why we hired them. They could be better at communication, but we are working on that.

Moffie B

They have helped the most because the primary caregiver that is there is excellent and knows how to handle her very well and gives me a lot of peace of mind. I like them because we had another care giving agency and they were having a lot of trouble filling the shifts and so far you guys have been a lot more reliable.

Robert G_46

I do not know what I would do without it, we need this care. I like the person providing the care, and I like to keep the same person which we have.

Anonymous_6415

Everything that they did was very helpful. There was one caregiver who my dad really liked and he went the extra mile. I liked everything because everyone was nice and people were available to help.

Anonymous_6379

They took such good care of my mother and that is what made her experience positive. I like the sitters and the director this agency has.

Shary S

They were always on time. It was like a family experience. They were loving, respectful, fun, and knew what they are doing.

Linda R_30

They could have more calls when they're going to be late. I'm at the point where I like having the same people rotating through.

Helen J_2

My daughter could go to work. It gave me the comfort of not being home by myself. They met the young lady here and made sure that we were both relaxed.

Willard H

I like the help they offer and the care and attention they provide. I can call them anytime. They have live in insistence. They're polite and on time.

Abigail A

One caregiver was great; they really connected and we were able to get out of the house to do things. The second she didn't connect with. The personal care and communication we received from Tommy was outstanding.

Leola R

Home Care Assistance couldn't guarantee the help they told me they had. They gave me the bill where they overcharged me and I would never use them again. I would never recommend Home Care Assistance as they didn't have enough CNAs for scheduling to come out to help me.

Katherine B_5

They are on time, helpful, polite and I feel like I can depend on them. I like the people.

Thomas T_6

They have given us some time to breathe and get some respite. I really like the caregivers who have shown up but we have had some no shows.

Virginia W_1

They have helped us out in ways that we needed them to do. I like that they are reliable and accountable.

Anonymous_5964

There were different people. More than nine people came. Some were good, some were bad. When we spoke to Home Care Assistance, we needed them quickly when she was leaving the hospital. She needed help, and when we called they didn't have enough staff at the moment for the hours we needed. Then after two weeks, we had 2 people, Brandy and Cambree, and they were good.

Anonymous_5846

They can make his life easier by not changing caregivers so much. They can have more consistency in care. I like the quality of the folks that they have been sending.

Ann S_23

Home Care Assistance made my experience positive by providing a caregiver whose personality didn't clash with the clients. I like Home Care Assistance because they provided a quality caregiver.

Anonymous_5511

My caregiver wanted to watch TV all afternoon. I got very nervous and upset with how they talked to me. I was not a pleasant relationship. If they tried to teach there caregivers to be more compassionate instead of saying I don't know what you want me to do or I cannot read your mind.

Ambroise H

They contact me regularly to see if I need a caregiver during the holidays. They have male caregivers and they are flexible with time.

Anonymous_5398

The client couldn't walk. The services helped her to be able to get out of bed each day I liked the effort given, the communication flow, and willingness to work with the family.

Lynette R

Home Care gave excellent care for my mother up until the very end. What ever we needed, we were able to get. All the workers that worked in my mother’s home care was very attentive. They gave me a lot of encouragement when it was hard to cope during my mother’s transitioning. I just love all the workers and I thank them all.

Barbara O_7

It gives us peace of mind when we work and have to leave. It is nice to know someone is there. The people that do the care engage well with the client.

Pamela C_13

She's very intuitive. She knows what I need before I know what it is. The caregiver they assigned to me is fabulous. It was a perfect match!

Elizabeth "Libby" G

Her problem is more of interaction with the caregiver. They could stimulate her more. Communication and follow up. Better training.

Barbara M_54

The services were helpful to care for her and keep her safe. It was important to have someone to help her. I particularly like the owner and how helpful he was.

Lisa P_20

Their prices were fair, and the caregivers were kind. I recommended them to the doctor I was there to see. There was a bit of confusion, but they still pulled through.

Kenneth B_9

They provide high level of care and people who showed up on time. I like their ability to help us and their employees.

Keith B_7

I could not have gone to my granddaughter's wedding without them. They were very professional, sweet, kind and they did what I asked them to do. They cared for him and kept him company for about 4 hours.

Chloe H

They showed up to make life easier. They are very caring.

Chad S

They told me what was going to happen. They were accurate. I liked that they were prompt and courteous.

Wayne N_2

They made my life easier with the way they worked with us and made everything happen. I would tell a friend that they were so quick to get my dad home. It was all within minutes.

Barbara L_31

I wasn't here so I didn't really know what was going on and who they were sending. Their communication is terrible with the people they sent. They didn't even know how to get into the house. Once they got in, they didn't know what they were supposed to be doing.

Cheryl B_14

They need more flexibility in scheduling. They could improve their prices and have better communication.

Xavier P

The company would show genuine care and concern for my father when we had them. We ended up not really needing the services though. There wasn't a lot for the caregivers to do when they came. The company couldn't really improve, we just didn't need the services as much as we thought we might.

Beverly L_7

I got my nails manicured by them last night and I also got a shower done. My aide is better than a million dollars. The young ones at Home Care Assistance do a great job.

Robert R_36

I liked just knowing he was being taken care of. He was in a facility, so I wasn't allowed to be in there and take care of him. They did an excellent job. They were prompt and were there when they said they'd be there.

Talmadge "Tony" W

It makes it simple for us. They are here when we need them. They are available. They are flexible. They do their job. They are professional.

Bette P

They have helped me with preparing my food. I like that they have good caregivers.

Dorothy T_9

I am really well pleased. They gave me back my life. I lost the use of my legs so there is so much I can't do and she helps me. I like that they are on time and they make me really comfortable.

Mary Agnes B

They make life easier by easing the burden of care for my wife. They meet our needs.

Darren H

They provided really good services for me. The workers were really great and nice to me. They were close to home and pretty quick when they came out to assess what was needed.

Berti E

The most helpful part of the services was the people that came and cared for my mom. The agency was here when I needed them.

Delores "Dee" M

I think they needed to stay off the telephone. They kept looking at their phones. I like the way they communicated with Dee and I.

Herbert B_5

The caregiver helped me organize my pantry. She was always right on time. Everything was organized.

Junior P

They didn't spend many nights, but they were good with us. The last one was a man. I would suggest them to provide the caregivers with gloves.

Betty P_10

The client is joyful, happy and engaged. We are just appreciative. They are really crystal clear on communication. They help by being involved in the situation.

Shirley B_19

Because of their assistance she was able to stay at home. I thought the agency was very knowledgeable about what insurance would pay or what we would pay for out of pocket. They were able to provide my mother with physical therapy.

Frances G_2

Just be there with my mother, so I could have time to do the things that I need to do. Kelsey is good to communciate with me about everything and the caregivers have been wonderful.

Shirley C_10

They have made it possible for me to continue with life. They are very responsive and the owner visited with us and tried to understand us.

John "Roy" L

I have a pretty good rapport with them and they give the care very well. I think that possibly if the person needed the care, they would be hesitant about giving the care. I am hesitant about telling them about the care because they do not seem to have what he needs.

Elizabeth "Betty" S_2

The situation was hard. The friendliness, demeanor, and care that they shared was the most helpful. I liked the people that were nice, and the response was quick when we needed to meet with them.

Anonymous_3757

They could have more frequency. When the virus broke out, our lady came with masks and gloves and halfway through she took her mask off.

Dianna D_1

They made it possible where she was able to be removed from her home to a hotel while other arrangements were being made. Now she is in a better place where they have provided everything that she could need and more. They have changed her life. My aunt has had other agencies, and never has she received this good of care. Every employee bends over backwards to make sure that she is covered.

Henry "Gerald" C

I can depend on someone and it is nice to have someone to call. They are dependable and I like the service that they provide.

Thomas H_5

It was a lot of relief for us and we knew he was in good hands. The team was very responsive and provided a good caregiver for what he needed.

Joan L_7

They do everything, especially this last person. She is the best so far. She seems proactive and attentive. She is not overbearing. They give me calls. I have three objectives, which are my wife's safety, nourishment and hygiene. We agreed on that.

Maudie R

They are here when they say and they are really helpful with physical therapy. When they say they are going to be here they are here and they are courteous and helpful.

Anne R_3

There is one caregiver that I ask for all the time because she is strong and capable and fun to talk to. Normal things would not get done without her. She even took me to the ER when I needed to for my foot. They are really hands on, and they help me understand my care.

David M_10

They should have more consistency in people. They were going through a lot of people. It seemed like every week, there was a different person.

Angelica G

They could have known exactly what the services they needed to provide. I would have also liked them to have sufficient staff to provide those services. They could have had better organization skills and better communication.

Lee M_2

I had the assurance that they were looking after him, and they reported to me things that needed to be reported. They have quality compassion, and they are competent.

Betty W_16

They only came once, but they did a great job. They are personable.

Anonymous_2823

They need to provide the right service. I need to have someone who can clean and help me with personal care, but they didn't do that for me. They need to improve their time keeping. It wasn't accurate.

Susan W_10

I feel comfortable knowing that they are here taking care of things for me when I cannot be here. They are prompt, caring, and they do the things that need to be done for taking care of my wife.

Josella A

It has greatly helped because the caregivers have a caring attitude. I like the flexibility of the agency.

Rebecca J_2

They have been here a long time, and they keep my house clean. I am doing better at getting out of my wheelchair, and they have been with me every step of the way. When they first started, I couldn't walk at all. They keep in touch well and are nice. The two women that have come here are wonderful.

Nancy B_25

She was nice to me and sat and talked to me. The caregiver was nice to me and helped me a lot.

Darlene G_1

They help me a lot. If they weren't there, I would have to come home every two to three hours to check on Darlene. So far, the people who have been there come on time. Everything is good.

Sonja L

The caregivers keep her comfortable and safe. I like the stability and the people that they send.

James L_8

They should have a way to book rides online. It is available when I need it.

George L_7

They build relationships with her and help her become more independent and motivated. The personnel has been wonderful and relate well to my mom.

Carroll B

They kept me informed and called me on a timely basis, and they make sure that their people are there on time. I like that they are personable, and they go out of their way to work with me on every aspect.

Anonymous_1824

The caregiver I have now I would rate as outstanding. The agency has helped me by sending someone to help me when I needed it. I'd like to be able to be sure I can get them 24/7. There have been times I've called and haven't been able to get anybody. That hasn't happened very often, but it has happened.

Peggy F

The caregiver that they sent was wonderful. They caregiver that they hired was very good. The caregivers that they sent were wonderful, the owners were in touch with me, and they were very in tune with my needs.

Marie F_2

They help her by being able to have a consistent group of individuals that are familiar with her and are very pleasant people who seem to really enjoy what they do. This is a company that actually keeps faith with the high standards that they say they have.

Lura F

They helped the most by willing to help me do the task that I needed done without attitude. I like the office staff and caregiver. I like the personality and work ethic of the caregiver.

Mary Jo W

You can call them at any time, and they will respond. When they aren't available, they will get back to us promptly. They are very personable and very easy to get ahold of on the phone. They cared a lot about my mother.

Cheryl B_6

It was helpful, but the girl just really didn't know how to cook. I ended up showing her how to do things, but she was really nice. They forgot to ask the girl that they sent out about cats. She was absolutely terrified of our cat, and they should have screened for that. If the cat even walked towards her, she would run outside.

Alfred W_1

They do normal routine things and make sure my father is taking his medications. They're new, so we're still getting to know each other and get everything sorted out.

Curtis C_1

They helped with is movement and his coordination. He did better while they were coming and working with him. They were really good with their job. They did the therapy well. They would call before they came to let me know what time they would be here.

Nathaniel "Nate" W

They have helped by just being very patient with my loved one. They haven't forced him to comply, and allow him to be on his own schedule. The caregivers are very compassionate, loving, and caring.

Robert R_23

All they do is take him to appointments. They do what they say they are going to do.

George U

The worked with me and with the schedule when I needed the assistance. The owners of that particular location are personable and try to meet your needs.

Anonymous

They gained our confidence, and gained my loved one's confidence, and they are hard to deal with. They were on time and friendly.

Tonya W

I gave directions to a caregiver, but she went ahead and did something else. An employee incorrectly identified the time she worked and came late. She was supposed to call from the house each day, but I'm sure she couldn't have called from the house on time.

Office H

They were there comforting the client, and provided the care that he needed. They were very compassionate and responsive.

Bonnie E

My mother has dementia so it is hard for them to have an impact on her life. They are a companion for her. The caregiver is very sweet towards my mother.

Anonymous

The caregivers show up for their shifts. They are able to help me take of my loved one.

Judy B

They are super fantastic. They are very open and don't seem to be hiding anything. I only use them for transportation.